Why did I have to pay $21.95 to ask about a new phone then get charged it again

I went in to upgrade my old phone, Before they would even talk to me I had to pay an outstanding balance of $21.95 after paying $400 the week before. Then when I get my next bill the $21.95 is charged to me again, even though paid, plus a $5.00 charge for a late fee is added to my bill. It would seem that a company as big as verizon would at least have a billing and accounting system that worked. When I try to talk to someone about the problem I am always switched to the automated system that can not answer any questions or make any adjustments to the bill. If this problem is NOT resolved and I end up having to pay these charges to keep my service, I will collect my refund from the verizon through other means, by 10,000 fold, plus. The choice is their to make. Add a human to help me or add people to correct what is

@bulldurham48
I am concerned with these charges and I want to provide you the help you are seeking!
As "HappyHelper" has mentioned, the breakdown of these charges can be viewed on your My Verizon account online (www.vzw.com). Have you had a chance to view the detailed bill? Check out this cool video for understanding your Online Bill http://vz.to/16Feypv. Let me know if you have any further questions or concerns. Thanks!
AnthonyTa_VZW
Follow us on Twitter @VZWSupport

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I subscribe to hbo. why do i have to pay to watch past boardwalk empire episodes

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You must contact iTunes support to get the problem resolved.
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Correct. When you purchase devices, they would have stated the OS they needed to work, on the box. This can be overlooked, but it is very important to check when purchasing.
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Why do i have to pay £25 to end my contract?

Hiya
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Solved!
Go to Solution.

Oddius09 wrote:
You agreed to the T&C's when you signed up with BT Broadband, if you had requested a MAC to move to another ISP then there would be no fee.
Just looked at the T&C's I see they are putting it up to £30 from October, its amazing how much it costs to push a couple of buttons.
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Why do I have to pay more?

So I want to buy a Production PRemium CS6.
It costs 1899$ in the US and almost 2200$ in Russia. And Adobe does not allow me to buy it in the US store for I have registere my account in Russia.
What the ...? It's digital download, why do I have to pay some "resellers" (can I really call them resellers?) for a link to Adobe servers?
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Adobe charges different amounts for their software in different countries. Part of this is due to support costs, infrastructure costs, and taxes in each country. Another part is due to what Adobe thinks the market will bear. Complaints have raged for years on the different costs for Adobe software in different countries. Adobe has never officially addressed the cost differential in an official response in these forums. If you want to make your feelings known to Adobe corporate, then I would urge you to write at:
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345 Park Avenue
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Why do I have to pay to get help for Itunes?

First off, why do I have to pay to get help?
That is absolutely ridiculous when it is someone's JOB to be a "support" for this.
I've had a reoccuring problem of my music not playing on my IPhone. I fixed it the first time by taking off all the music then re-syncing it and it was all good. This time I am trying to take all of the music off so I can try to do the same thing as before because this is happening yet AGAIN and now my ITunes isn't taking the music off and it is re-syncing it back and it isn't taking the music off in the first place. Why is it doing this? Well I'm basically venting to a community while getting no help from experts. Thank you for nothing Apple.

Apple provides telephone support for their hardware products at no charge for 90 days after purchase. If you are beyond that period and do not have AppleCare on your device, then you will be charged for the support call. If you don't want to pay, you can either make an appointment at an Apple Store, if you have one in your area, where you will be helped at no charge, or you can post details of the problem here where perhaps we, your fellow users, can assist.
I'm basically venting to a community while getting no help from experts.
You're getting no help because you're just venting, and most people here just ignore rants. You haven't posted sufficient details about your issue for anyone to offer much in the way of assistance.
Posting the same complaint twice does little good, by the way.
Regards.

Why did I have to pay $21.95 to ask about a new phone then get charged it again

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