Why did I have to pay for a new USB cable for my iphone when I didn't break it and it was only 6 months old?

The Apple store charged me for replacing the USB cable. It would work but if I move the cord it would connect, but then disconnect again. I got with my iPhone 5 6 months ago. It has a warranty and I had the Apple Plus Care that I paid extra for. It was in no way my fault that it broke.

If the Apple store refused replacement under warranty they clearly found
evidence of damage which would void the warranty

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Why did I have to pay for pages for iPhone 5 running iOS 7?

Why did I have to pay for pages for iPhone 5 running iOS 7?

I thought the iWork suite was free for new devices running iOS 7...

Why do I have to pay to create a PDF in Acrobat X Pro when I have owned it for quite awhile?

I have been needing to create a portfolio with my designs and I need numerous files to make one PDF. I know how to do it, but apparently, I have to pay now. I NEVER had to pay a few years ago, and when I actually need this, I have to fork out money when I have already spent it on the software. Is there a solution to for this, or do I have submit and pay for my existing software?

But, if you are still getting the message that you need to pay then
1. Check the app you are running. It probably isn't Acrobat. Could be Adobe Reader.
2. If it's Acrobat please let us see a screen shot (DON'T email it!)

I want to buy a new usb cable for iphone 4s in são paulo

I do not think a place in São Bernardo do Campo - SP to buy a new cable for my iPhone4s
Please help me Brazilians and foreigners living in Brazil

Hi mands_lasso,
Apple has the 30 pin cables for your iPhone available in its online store for Brazil. You can purchase it from this link -
Cabo de 30 pinos para USB da Apple - Apple Store (Brasil)
http://store.apple.com/br/product/MA591BZ/C/cabo-conector-da-base-para-usb-da-ap ple?fnode=5732e59da317a5da87bef548f653cff10344784ffd45ba3f6db6ccdc451b2fc79a691e 11dfcd7c26aa880b73de023a174b0ee14fa1beae8cc5f17999b9ff72bd4e4c42ebb3947b758e8870 bfedf7a224a8206aea8892bfeeb3d4ce86aca13cfd2d437d106e31225591e8c02fa7175617
Thanks for using Apple Support Communities.
Best,
Brett L

Why did I have to pay MORE for a smaller microwave that I bought due to exchanging a defective one?

I bought at Sharp 1.3CU microwave on January 18th, 2014, which went bad today. I took it back to the store for a exchange. Upon entering the store, carrying this microwave, I got to stand in line for about 3 minutes, holding this microwave. Understandable, if I wasn’t the only person in line. Three associates were at the desk, one was on the phone, one was a Geek Squad member, the third scribbling on a sheet of paper. At least two of them made eye contact with me while I stood in the rope line, all alone, holding onto a microwave. So, finally about 2-3 minutes later, an associate makes time for me. The exchange process went well, since the item was still under warranty. I was told that there was no inventory of the one I was returning, so I could get store credit to get a different one. I thought this was strange, the store credit, as she was able to print off a copy of my original receipt because I used my BB credit card for the purchase. In any case, I took my credit and went back to appliances. I found what I thought was the same exact model I just returned. Having worked in retail myself in the past, I knew that at times the computer isn’t always accurate to what’s on the shelf. A young man working in this area was super helpful and carried it up for me. I wish I got his name, because he was awesome. Now, for the best part. I got a new microwave, same brand, same color, same style, but .2CU smaller than the one I just returned…and HAD TO PAY MORE for this smaller microwave than I did for the larger one…so not only did my microwave crap out in less than 60 days, but I had to pay more for a smaller one…doesn’t make much sense…

Hello RyanJustice,
In my house, a microwave is a must have! I am a popcorn fiend, and I can’t imagine having to go without one for a long period of time. While we may not have had your exact model in stock, I’m glad to see we had a microwave that was quite similar to the one you originally purchased. I can see how a price difference might be confusing though, especially as the replacement was slightly smaller than you initially bought. I’m sorry for the frustration this has caused.
When units like yours fail under manufacturer’s warranty, we usually either send them out for service or exchange right in-store. If we exchange a unit, typically a refund via store credit would be issued up to the purchase price. From here, it may be redeemed towards the purchase of a new one. However, we can’t process a refund exceeding the original purchase price, and if the current model you chose was more expensive, additional payment would be required. This means that if your original microwave was on sale for less than the current price of the new one, you would be subject to paying the remaining balance.
If you have any questions, please don’t hesitate to ask.
Enjoy that new microwave!
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Why did I have to pay for free App? ridiculous!

The day before, I tried to download Free App, Which is "Sky Call". As the Downloading was processing, iTunes wanted me to keep registering Account to verify my statement. I thought It wouldn't charge any money because "The app" was definitely "For Free", so I just filled my name , address , even my card number as it requests. Right after I pressed the button "Done", iTunes charged me $1..?! OMG...
I know Just $1 isn't big deal.. ,However, The point is iTunes had to ask me about agreement before it charged. If I knew that i gotta pay for it, I wouldn't keep going that Installation on the phone. I am so confused what is going on... Even though $1 might be service charge, The Apple should have got agreement from the customer! Basically, That is Duty Customers have to know.

Apple isn't charging for a free app, it is verifying the bank card that it exists and has available funds. The charge will fall off the account without completing.
iTunes & Mac App Store Authorization Holds -
http://support.apple.com/kb/ht3702

Why did I have to pay $21.95 to ask about a new phone then get charged it again

I went in to upgrade my old phone, Before they would even talk to me I had to pay an outstanding balance of $21.95 after paying $400 the week before. Then when I get my next bill the $21.95 is charged to me again, even though paid, plus a $5.00 charge for a late fee is added to my bill. It would seem that a company as big as verizon would at least have a billing and accounting system that worked. When I try to talk to someone about the problem I am always switched to the automated system that can not answer any questions or make any adjustments to the bill. If this problem is NOT resolved and I end up having to pay these charges to keep my service, I will collect my refund from the verizon through other means, by 10,000 fold, plus. The choice is their to make. Add a human to help me or add people to correct what is

@bulldurham48
I am concerned with these charges and I want to provide you the help you are seeking!
As "HappyHelper" has mentioned, the breakdown of these charges can be viewed on your My Verizon account online (www.vzw.com). Have you had a chance to view the detailed bill? Check out this cool video for understanding your Online Bill http://vz.to/16Feypv. Let me know if you have any further questions or concerns. Thanks!
AnthonyTa_VZW
Follow us on Twitter @VZWSupport

Why did I have to pay twice and how do I get refunded?

Several months ago, I purcahsed the professional version of reader so that I could easily convert PDFs to word. Then a couple of months ago, my login stopped working to access that functionality. With an emergency for a client pending, I had to purcahse a subscription to the same exact program to get my functionality back. Now I am being charged a monthly fee for software I'd already paid for. This seems absurd, and before i just uninstall the software and start telling clients and counterparties that I cant work with PDfs because Adobe is gouging me, I'd like ot know if this was an error or just a scheme Adobe cooked up to take more of my money. Any guidance appreciated.

Ah, ok. I think you confused us by calling it the "Professional version", because there is an entirely separate product called Acrobat Pro.
Now, there is a special forum for ExportPDF on http://forums.adobe.com/community/exportpdf but that won't reach Adobe staff quickly (or at all), you need to go to the support link on http://exportpdf.adobe.com/ and choose Chat which connects to Adobe staff.
It may help if you have both receipts ready & printed out, so they can understand why one stopped working and how it let you buy two.

Why do I have to pay to get help for Itunes?

First off, why do I have to pay to get help?
That is absolutely ridiculous when it is someone's JOB to be a "support" for this.
I've had a reoccuring problem of my music not playing on my IPhone. I fixed it the first time by taking off all the music then re-syncing it and it was all good. This time I am trying to take all of the music off so I can try to do the same thing as before because this is happening yet AGAIN and now my ITunes isn't taking the music off and it is re-syncing it back and it isn't taking the music off in the first place. Why is it doing this? Well I'm basically venting to a community while getting no help from experts. Thank you for nothing Apple.

Apple provides telephone support for their hardware products at no charge for 90 days after purchase. If you are beyond that period and do not have AppleCare on your device, then you will be charged for the support call. If you don't want to pay, you can either make an appointment at an Apple Store, if you have one in your area, where you will be helped at no charge, or you can post details of the problem here where perhaps we, your fellow users, can assist.
I'm basically venting to a community while getting no help from experts.
You're getting no help because you're just venting, and most people here just ignore rants. You haven't posted sufficient details about your issue for anyone to offer much in the way of assistance.
Posting the same complaint twice does little good, by the way.
Regards.

Why did i have to buy iPhoto when i realised my daughters macbook had it preinstalled

why did i have to pay for iphoto when my daughters identical macbook came with it pre-installed??

Apple is not here. Apple does not answer questions here.
There are only users here who have no idea the answer to your question whith so little information. What year did you buy your Mac and your daughter's Mac. What MacBook model's are they both? From whom did you buy them, directly from Apple or a 3rd party vender? The more details the better to offer ideas.

Missing USB cable for MuVo S

I was wondering if there was any way to obtain a new USB cable for the MuVo Slim without purchasing a whole new MP3 player (I lost mine a while back). It's frustrating not having it as I can no longer upload new audio files to the MP3 Player, nor can I recharge the battery (only charges when plugged into PC). After discovering that it was a USB 2.0 cable I found that one of the connectors was smaller than that of any other USB 2.0 device I could find, so I can't even use the cable for another device.
Anyone know where to buy one (either internet/UK shop) ?

This should be what you're looking for.
http://uk.europe.creative.com/shop/product.asp?prod=470
Jason

My dad bought a new USB charger for his iPhone 3GS after connecting it it kept restarting I got it to recovery mode but wen restoring I get a msg error (01)

So my dad bought a new USB cable for his iPhone 3GS wen he connected the iPhone to charge he said it turned off n turned on after but then it kept on restarting every 1min.. But it goes to main screen then it restarts over n over I manage to get it into recovery mode n I connected to itune were it asks me to upgrade n restore wen I click ok it starts normal to download n get up to restoring iPhone wen it's about to finish a msg pops up on iTunes saying "iTunes could not restored because an error was detected on iPhone (error 01) .
I tried a whole bunch of times trying to restore but I won't get through at all
Any other ideas would be glad to know I also tried getting out of dfu mode but it just won't .

Is your software up to date? You also should be able to leave DFU mode easier then you get in it. DFU mode means nothing is on your iPhone's screen when restoring.

HT1212 My grandson misplaced his iPod Touch in April. He just found it, but does not remember the password. I reached out to Apple support.For a one time support why do I have to pay?

Why do I have to pay to get the iPod Touch wiped clean as my 11 year old grandson forgot his password?

Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
Forgotten Restrictions Passcode Help
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
Also, see iTunes- Restoring iOS software.

HT1711 Why do I have to pay extra for something that I already bought? Shouldn't I be able to have access to my music even if its not through apple? This is ridiculous when I go to the store and buy a CD I'm not relegated to only playing it on one CD play

Why do I have to pay extra for something that I already bought? Shouldn't I be able to have access to my music even if its not through apple? This is ridiculous when I go to the store and buy a CD I'm not relegated to only playing it on one CD player

iTunes Plus is the name for the option in iTunes that allows customers to buy music at the iTunes Store that is free from digital rights management, or DRM.
Digital Rights Management, or DRM, is designed to prevent unauthorized sharing of files. This especially became a big concern for the music industry after the rise of Napster, Limewire, and Kazaa.
DRM, even the DRM used by Apple on iTunes Store content, prevented that. Apple's DRM allowed users to share files on only up to 5 computers.
According to TUAW, the new iTunes Plus songs have information embedded in them that identifies the user who bought and shared them by name.
This means that if you share your music and record companies want to track you down and sue for you copyright infringement, it's going to be easy.
This may help you understand why you would need iTunes Plus - http://support.apple.com/kb/ht1711.
It may be that Android required that type of file to be able to let it sync. See here - http://developer.android.com/guide/appendix/media-formats.html.

Why do I have to pay for free aps?

Why do I have to pay for free ads. I look in my bank
Statements and says they charge like 3 dollars but the ad
Says free. This isnt right nor is it fair I already paid 300
For the itouch why charge me for the free aps. It's not like I
Don't buy things from the ap store. No I don't not download
Pro -aps.

The price of an app, and how it is marketed, is controlled by that app's developer. They certainly may advertise that an app is free, but the App Store price is the only price. If the App Store says the app is free (ie, the download button says "Free" instead of listing a price), then it's free.
If you are seeing a bill in your bank statement for a free app, that is probably coming from some kind of in-app purchase. Many apps have additional features or special game items that can be purchased within the app. A free app may still have such in-app purchases.
It's important to note that in-app purchasing should be a very transparent process. It should be made clear that you are making a purchase, and you should have to enter your Apple ID password. If you have found an app that does not make this process transparent, and hides the fact that a purchase with real money is being made, that needs to be reported to Apple as a violation of the App Store rules. If Apple agrees with you, they will remove the app from the store until the developer submits a more compliant update.

Why did I have to pay for a new USB cable for my iphone when I didn't break it and it was only 6 months old?

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