Why did the Apple Store replace the iPad mini when the firmware was corrupt -- why not just fix the firmware?

The iPad mini would not turn on - so I scheduled an appointment with the Genius Bar. Why did they say the only solution was a replacement iPad mini- couldn't the firmware be corrected (re-installed or something?)
Problem Description/Diagnosis
Issue: iPad display is black
Steps to Reproduce: Plugged into the computer to do a restore and there was an error message saying the firmware is corrupt
Cosmetic Condition: iPad appears to be in good condition
Contact Apple Support Case: 697280685
Employee 929551133

The iPad mini was not still under warranty -- so they charged me $199 -- and I did not ask because the way they said it, there was not an option. When I got home and checked, it appears that there should have been an option to re-install the firmware.

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