Why do I have to cancel my Skype subscriptions jus...

For several years I have used a prepaid reloadable Visa debit/credit card to pay for my Skype subscriptions. My current card expires at the end of November, so I have now been issued a new card and it is active. My new card has the exact same account number. Only the expiry date, and my private security code, have changed. I am not able to just update the expiry date of my credit card in my Skype account settings as there is no option for that in those settings. In order to use my new credit card I have to delete my old credit card information. However, when I was about to do that I got a message that in order to delete my old credit card I must first cancel my Skype subscriptions. This makes no sense to me. I do not want to cancel my Skype subscriptions because I do not own any other phone so it is essential to me. Also, I have a Skype call-in number that I want to keep. If I am required to cancel my subscriptions in order to add my new credit card, I will lose that number, which will be a major pain in the ass for me. All I need to do is provide Skype with my new expiry date of my new Visa card, but there is no easy way to do that. Why not? And why is it so hard to get any answers from actual Skype employees? Why does Skype treat long-time paying customers like this?

Hi Bobebele
The trial would expire after 30 days and you would not have to cancel it.
In case you would like to uninstall the software, please follow the below steps:
Before you uninstall, close all applications currently running on your system—including other Adobe applications, Microsoft Office applications, and browser windows.
Do one of the following:
In Windows XP, open the Windows Control Panel and double-click Add or Remove Programs. Select the product that you want to uninstall, click Change/Remove, and then follow the onscreen instructions.
In Windows 7, open the Windows Control Panel and double-click Programs and Features. Select the product that you want to uninstall, click Uninstall, and then follow the onscreen instructions.
IMPORTANT: Mac OS has new uninstall functionality. DO NOT drag applications to the trash to uninstall them. To safely uninstall on Mac OS X, double-click the product installer in Applications/Utilities/Adobe Installers or double-click the Uninstall alias located in the Application folder. Select Remove Preferences, then Authenticate as an Administrator and follow the onscreen instructions.
Regards
Akshay

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Hi,
I would like to have a full explaination about why my purchase was cancelled.
Order number: (Removed per forum guidelines)
I called in and was told that there was an error on the international shipping information on Best Buy's end and that caused the purchase to be cancelled.
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Order number: (Removed per forum guidelines)
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2. The exchange rate disparity makes my purchase $40 more per laptop.
This in effect adds $130 - $150 to the original purchase on an issue that I did not cause.
Plus, due to this delay, the laptops will arrive the day of my arrival at the hotel which leaves very little time for issues in delivery. I like having my purchases at the hotel a few days ahead of my arrival.
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Hello, buyer88, and welcome to the forum,
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Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

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correct, using another web browser (or another computer/device if available) works most of the times. If and only if such still doesn't work, you can also contact customer support for more help;
http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
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Why do I have to cancel my Skype subscriptions jus...

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