Why does apple make it so difficult to understand what is going on with my one to one?

Does anyone have any answers for this? I don't even know where to list it here as a question.
Just spent over 2 hours, off and on, trying to get someone at apple to help figure out what's going on with my one to one. They give a number for help but there's no one there - only more gibberish about go here go there go all over the place on their site.... So called 'customer service' doesn't understand my question? Another place it says call the store, well that was another waste of time....
If I get a message saying my one to one is expired and then I pay for it via paypal, wait for the activation email. I sure don't want to pay for something I already have - that was my grocery money for 2 weeks.
When I click on that link it says:
Activation error
This membership cannot be activated because this Apple ID is already associated with a One to One membership.

zihsuan wrote:
The Apple outlet is an authorised service provider that does AppleCare as well as far as I know
Contacting Apple World Wide for Support and Service
http://support.apple.com/kb/HE57

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Why does apple make it so difficult to contact them? I just want a follow up on a case I opened and can't seem to get to the right place. You can't follow up with the email because it's a no reply. Very frustrating.

Anyone have a link? I have been going round in circles for at least an hour. Not much fun with a home button that dosnt work.

you get help with anything you need if you go to a Apple store, i've been using apple for many years and they have never let me down, also you can contact them by phone, here is the link to the page: http://support.apple.com/kb/HE57
Good luck

HT4901 Why does OS X have this poison pill? What if iCloud isn't working one day; isn't it a security feature to keep a copy on the local machine?

Why does OS X have this poison pill? What if iCloud isn't working one day; isn't it a security feature to keep a copy on the local machine?

Thank you Julian and Csound1. Please help me understand these two messages that I get when I try to sign out from iCloud:

Why Oh Why does Apple make it so hard to get an simple answer on something-

My main complaint is that Apple seems to go out of its way to put everything in categories for support help, and makes it very difficult to access a simple email access to support techs for questions that are not listed. Most recent example:
I purchased my first Mac in about 25 years this past September (now realize that I should have stayed with Apple after I bought the original Apple computer and later "upgraded" to an Apple IIC - HA!) - and yes, I should have bought the Apple care assistance but with all the travel I do it would have been very difficult to schedule time. Anyway...
All I want to know right now is that I bought my Mac Pro in early September only to find out that if I bought it in later October, I'd be eligible for an upgrade to Snow Leopard for only $7. But since I bought it in September, does that mean I have to pay the full $149 for upgrading to both Snow Leopard and iLife? Or since I'm such a recent customer that there would be other options?
Anyone have any ideas? Or at least could help me find a way to email someone at Apple to get an answer?
Thanks!!

My main complaint is that Apple \[...] makes it very difficult to access a simple email access to support techs
Apple doesn't do support via e-mail. Personally, I think that's a reasonable choice, but discussing Apple policy here is strictly against the [terms of use of these forums|http://discussions.apple.com/help.jspa#terms], and thus may be enough to get your post removed.
I bought my Mac Pro in early September only to find out that if I bought it in later October, I'd be eligible for an upgrade to Snow Leopard for only $7.
If you bought your machine in September of +this year+, then it should have had SL on it already. If you bought in September of +last year+, then you would have been eligible to upgrade for $100 (don't know where you heard $7). The dates of purchase for eligible machines were June 8 to December 26, in 2009. Dunno where you got October from. Sounds like whatever source you got that information from was not a good one.
Of course, this is probably all moot now. I doubt that the Up-to-Date program is still going, since the release of SL was more than a year ago.

TS2972 I have tried all of these suggestions and still nothing happens after I turn on Home Sharing on both computers. PLEASE HELP!!!! And why does Apple make you pay for customer service? Does anyone else find that totally irrational?

Can anyone explain why I can't get Home Sharing to work? I've tried every suggestion I can find and nothing works.

Scan the Support Community sites. Apple TV losing connection is prevalent. The many postings point out the problem occurs with Apple TV1,2and 3; with different brands of router including Airport Extreme; from current and past versions of iTunes; after varying periods of working well.....minutes, hours, days; losing connection with Home Sharing and loosing Airplay; whether the router and Apple TV are in same room or separated by distance; after trying innumerable posted 'fixes'; after exchanging for a new Apple TV.
Readers, please don't post a fix until you check it works for atleast a week.

Why does Paypal make it so difficult to track account information completely

I own a business which takes Paypal transactions, both through eBay and through my store. I am also a Quicken user and use Quicken's one step download to quickly and easily get all of my financial information in one place. Not just for Paypal. Paypal has never been consistant on the method that they have used to supply account information. Changing catagories. Changing transaction types and never supplying . unless you dig deeply, the transaction fees seperate from the gross. Sometimes I see the gross reported. Sometimes I see the net. Hidden .30 transaction charges. Spurious information regarding whether a transaction is available. All of these items should be line items and easily referenced to the transaction. As a business owner I am acutely aware of the importance of keeping accurate records and having this information supplied without a consistant method is both inconvient and time consuming. I am forced to sort by hand through a muddle of data in an attempt to balance an account that should be very simple. I have to think that there is some bad blood between Intuit and Paypal since they can't even agree on a connection protocol. Intuit products connect to your account web page and actually scrape the data. This is asinine. Discuss

kernowlass wrote:
No, of course you are not a scammer, but would you not welcome anything that would make paypal safer? I think it takes a lot longer to show up in US accounts ie about 2 days but in the UK it is only 2 hours normally. But even if it was a few days i would rather have a payment from a genuine verified buyer who has linked their bank account than risk withdrawing funds > finding the payment reversed and my account in negative. Personally, I wouldn't welcome "ANYTHING" that makes PayPal "safer." Do you work part-time for FIFA? I am in the US. I am a consumer, not a seller or business account (although I have been, very, very early on & I am a verified buyer sand seller.) I have three credit cards and two bank accounts attached to PayPal. I have thousands of dollars in PayPal credit available to me. Yet if I want to send my daughter $200.00 it has to wait 3-5 days. I use other instant methods to transfer money to my daughters. Frankly, I have always considered it a US "Banking" law. If PayPal made money available instantly it would be evidence it would be acting as a bank and not a "funding service." But that is only my opinion, NOT a researched fact. As far as banks in the UK making funds available in 2 hours, I am very surprised. I used to do business with a Midlands pottery and cashed Barclay's "cheques" in my US bank, which cleared in 3-5 days, which is quite reasonable. Then I traveled to the factory and received a check for services rendered (less than £500.00) and I took it to a Barclay's down the street and they wanted me to open an account and wait a week! I had a passport, US military ID and a US driver's licence as identification. In the US, if you take a check to the bank it was drawn on, they will cash it with proper ID. (Of course I haven't tried this since the 90's. Maybe things have changed in the US and UK banking laws.)

HT4527 Why do apple make this so difficult?

I have been at this for days now and still missing...
Tracks, Playlists, Ratings, Play Counts and all my Apps!
Very annoyed.

These are two possible approaches that will normally work to move an existing library to a new computer.
Method 1
Backup the library with this User Tip.
Deauthorize the old computer if you no longer want to access protected content on it.
Restore the backup to your new computer using the same tool used to back it up.
Keep your backup up-to-date in future.
Method 2
Connect the two computers to the same network. Share your <User's Music> folder from the old computer and copy the entire iTunes library folder into the <User's Music> folder on the new one. Again, deauthorize the old computer if no longer required.
Both methods should give the new computer a working clone of the library that was on the old one. As far as iTunes is concerned this is still the "home" library for your devices so you shouldn't have any issues with iTunes wanting to erase and reload.
I'd recommend method 1 since it establishes an ongoing backup for your library.
If you have an iOS device that syncs with contact & calendar data on your computer you should migrate this information too. If that isn't possible create a dummy entry of each type in your new profile and iTunes should offer to merge the existing data from the device into the computer, otherwise the danger is that it will wipe the information from the device.
If your media folder has been split out from the main iTunes folder you may need to do some preparatory work to make it easier to move. See make a split library portable.
Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device for advice on how to set up your devices with a new library with the maximum preservation of data.
tt2

Every time I visit CNN I get a message saying that Firefox prevented the page from automatically reloading. I want to allow this. How can I do this? Why does Firefox make this so difficult? It's just a news site...

I want to allow CNN.com and other news and weather pages as well as blogs to automatically reload. I cannot figure out how to do so. Every other browser I've ever used has a way of allowing certain "trusted" sites to reload. All I get is an icon that says "Allow" but when I click on it the message instantly reappears and the only way to get rid of it is to "X" out of it which defeats the purpose completely.

That shouldn't block refreshes.<br />
If that happens then check your extensions (Tools > Add-ons > Extensions)
See:
* https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

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I still have the original charger that came with my 3GS when I purchased it over 3 yrs ago. It is in perfect condition.
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Why did apple make two apps of music?

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I cannot install apps that are upgraded to ios4.. im using iphone 2g 3.1.3 this makes me sad.. why does apple need to updates many apps when we cannot update an iphone 2g anymore..

i cannot install apps that are upgraded to ios4. im using iphone 2g 3.1.3 this makes me sad.. why does apple need to updates many apps when we cannot update an iphone 2g anymore..

I am having the exact same problem with trying to sync my iPad with my computer. To make a long story short, I had to reinstall Windows for my computer and therefore had to reinstall itunes.
I have done back ups in the past for my ipod touch and other ipods with no problems, but unfortunately I have never been able to back up my iPad. During a sync, the iPad would always disconnect from my computer and it would never finish. it would say the connection was lost, but nothing is wrong with the connection.
So now I have over 100 apps and thousands of pictures that I am afraid will be deleted if I run the sync in itunes. I have tried to transfer purchases and it goes through the list of apps, but nothing is ever transferred.
Any help would be appreciated. I am not interested in jailbreaking my iPad to solve this problem. There should be a fix for this and I want to upgrade to ios 4.3 as the original poster. Please help

HT1338 Why can't I update my iPad iso 4.2 version? I go to setting and it does not have it like it should. Why does apple have to make things so freaking hard! Help!

Why can't I update my iPad iso 4.2 version? I go to setting and it does not have it like it should. Why does apple have to make things so freaking hard! Help!

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Update iTunes to the latest version (11.0.2). Then simply plug your iPad into the computer and open iTunes. Click the iPad either in the sidebar or the top navigation bar. Then attempt to update the software. If it doesn't work, please post the exact error message.
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Why does Apple TV show me that is takes 19 hours to play a movie

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What is your current connection, use speedtest.net
Make sure DNS is set to auto
if on wifi try Ethernet

Does apple make a mac book air that is touch screen?

Does apple make a mac book air that is touch screen?

Thanks for the help
I submitted my feedback and it reads "Hi Apple, My family owns an Ipod Shuffle, 2 Nanos, 2 iphones, one ipad and the AppleTV. However, I have an HP laptop. Why? I want the features of both the laptop and the ipad but am not willing to convert to the MAC book until the ipad and the mac book merge together as one. Is this even a possibility? I know you could create it in a split second. Why do you think you haven't? I get sick of unclicking the ipad from my cheap keyboard and then having it all cluttered up right by my laptop. If the mac book had a touch screen and it could flip the keyboard upside down (like the clam case does) so that I could use a laptop like an ipad then I would be on cloud 9. No pun intended. In fact, why don't you just call the thing "Cloud9." Just sayin'"
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Why does apple disable my account without reason?

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Then, USA is not a country which has freedom.
There is no such thing in the world as absolute freedom. That's anarchy. All civilized societies have rules to govern our actions. Like it or not, a current rule is that no company based in the U.S. is allowed to sell any type of technology to Iran.
Here is a text version of the U.S. Government's sanction. Note this particular paragraph:
• EXPORTS TO IRAN - In general, unless licensed by OFAC, goods, technology, or
services may not be exported, reexported, sold or supplied, directly or
indirectly, from the United States or by a U.S. person, wherever located, to
Iran or the Government of Iran. The ban on providing services includes any
brokering function from the United States or by U.S. persons, wherever located.
For example, a U.S. person, wherever located, or any person acting within the
United States, may not broker offshore transactions that benefit Iran or the
Government of Iran, including sales of foreign goods or arranging for
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The U.S. can't do anything about you buying an Android if you want one. The maker of that product is located in Taiwan.

Why does apple make it so difficult to understand what is going on with my one to one?

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