Why does selecting "help" in Premiere Elements give me a http403 forbidden message?

Why does selecting "Help" in Elements Premiere 11" give me a 403 Forbidden message?

I have looked at hosts file.
If I understand your suggestion correctly, I have compared my hosts file entry with the link you provided:
http://1.bp.blogspot.com/-Zyw0c7iJGJs/Uz9A3uyRpMI/AAAAAAAABZo/6s9KihpCW0I/s1600/hostsfile. JPG
and they appear to be exactly the same.
[PS: Could an issue here be that my version of PE (11) is not the latest version (13)? (Or should using PE11 still permit use of the "Help" feature, without a "403 error" ?)]
From: A.T. Romano <[email protected]>
To: Don Giger <[email protected]>
Sent: Wednesday, October 29, 2014 3:09 PM
Subject: why does selecting "help" in Premiere Elements give me a http403 forbidden message?
why does selecting "help" in Premiere Elements give me a http403 forbidden message? created by A.T. Romano in Premiere Elements - View the full discussion
DonOma
Let us look at the hosts file and inspect its content for unwanted/unexpected entries.
STEP 1
Find the hosts file. In Windows 7, 8, or 8.1 64 bit, the hosts file is found in the path
Local Disk C
Windows
System32
drivers
etc
and in the etc Folder is the hosts file
STEP 2
Right click the hosts file, select Open, and then Notepad. Open the hosts file's Notepad document.
Do you see anything below the last line in the default hosts file as shown in the screenshot?
(Always backup the hosts file before editing it.)
http://1.bp.blogspot.com/-Zyw0c7iJGJs/Uz9A3uyRpMI/AAAAAAAABZo/6s9KihpCW0I/s1600/hostsfile. JPG
ATR
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I went to the www.att.com and found this possible solution.
WARNING! - Upgrading iPhone 4 to IOS 5 may break Tethering.. Read for solution
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10-19-201103:46:40 PM - last edited on 10-19-201103:50:09 PM
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Answer to my question: Why can I not use Premiere Elements 12 on my PC with WIndows 8.1 when the video is done with the same software on a PC with Windows 7?

i got an answer to use archive function from Mr. Romano:
I did as you said, but it did not work, I get the dummy video with no real video.
I had no menu yet on the video.
What came in my mind when I read your e-mail, on one PC is WIndows 8.1 64 bit and on the other Windows 7 32 bit.
When I load the videos from the camrecorder (tape) with Premiere Elements without doing something, I can switch to the other PC and it works.
Regards
N. Singer

Vaihingen
How did you go about transferring the Premiere Elements 12 project on Windows 7 64 bit to Premiere Elements 12 on Windows 8.1 64 bit.
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Vaihingen
How did you go about transferring the Premiere Elements 12 project on Windows 7 64 bit to Premiere Elements 12 on Windows 8.1 64 bit.
Therein is what I believe is your problem. You in all likelihood do not have a codec problem of any kind, rather Premiere Elements 12 project on Windows 8.1 64 bit with disconnect between it source media and the project file. Here is how it goes.
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Why does selecting "help" in Premiere Elements give me a http403 forbidden message?

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