Why doesn't ATT care about their Customers?

ATT doesn't care about Customers only their money! We deserve to be treated with respect not like we do not matter

I am sorry that you feel that way. Please be specific and tell us what AT&T did to you to make you feel this way. Perhaps we can guide you to the right person or department to help you with your problem.
I see you post on another thread.
https://forums.att.com/t5/U-verse-Account-Questions/48-Hours-NO-Service-because-ATT-accidentally-cancelled-my/m-p/4283718#M32373
I suggest you contact the AT&T U-verse Care team. You can contact them by clicking the link below:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485
Include the following information:
- Name
- Address
- Account number
- Phone number/email(to contact you if needed)
- The issue you're experiencing(detailed)
Look for a response in the little blue envelope on the upper right in two to three business days. I realize that this further delays you getting service again, but they can help.
__________________________________________________________________

Similar Messages

Why doesn't Verizon care about loyal customers?

I have been a customer of yours for the last 10 years, and when I renewed my contract this year, I had an idea I might be moving overseas for a two year teaching commitment. Your store agent assured me that it would be possible to suspend my line for up to 2 years if necessary (non-military suspension), so that I could keep my number while I was overseas. I ended up accepting this two year position overseas, and am now discovering that what he promised was false.
Since I would not have renewed my contract if I had been told the truth, and because I have been a faithful customer with Verizon for the last decade, I asked for the $210 cancellation fee to be waived. Your customer service rep, Jessica, Badge (removed) refused to waive this fee. Not only was she unwilling to work with me, she was also unable to give me the number to customer service. She told me to go on myverizon.com, but was unable to direct me to a customer services phone number, whereupon she suggested that I just go Google it myself. I don't mind looking up your customer service phone number, but I find it astonishing that a floor supervisor was unable to provide it to me directly. I also am stunned that the cancellation fee was not able to be waived, given the circumstances.
Despite my tenure with Verizon (or perhaps because of it), I am left in awe of how badly your company chooses to treat its constituents. This entire experience leaves me feeling that my loyalty to your company has been profoundly misplaced, and so when I return to the states, not only will I not be returning to Verizon, I will also caution my family and friends against using Verizon.
I understand that you're a gigantic company, and you probably don't care one bit about one upset customer, but on the off chance you do care, or want to review your policies, I figured I should probably tell you about this, rather than keep it to myself.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Hi Amh00,
Oh my! We always to provide accurate information when making changes to your account. Congrats on your new position. We apoologize, for the behavior that you received from the supervisor, it was unacceptable and not tolerated at Verizon Wireless. We know that there are times when you may need to suspend your services for various reasons. We do offer that ability to suspend for other reasons outside of lost/stolen or military suspend. When selecting “Other” as your reason for suspending your service, your line will remain suspended for up to 90 days. For each line of your account, you can only suspend your service for up to 180 days in a 365-day period.
If you choose to suspend service without billing, then your billing will automatically resume at the same time that service resumes
http://vz.to/1uLgLgr .
Thanks,
PamelaF_VZW
Tweet us @vzwsupport

Is there someone at Verizon that still cares about their customers and will help make this right??

I have spent hours on two phone calls and a chat session regarding a billing discrepancy that is THE FAULT OF VERIZON and still no final resolution. My bill is due in 3 days and I want this resolved now because I don't want to not pay a bill on time because it won't be corrected in time and then my credit rating will fall due to THE FAULT OF VERIZON. I have been working on this problem for OVER TWO WEEKS and TWICE have been told that it was all set and that billing was being told to credit my account, yet STILL NO CREDIT HAS HAPPENED. One rep gave me his email address so that I could follow up with him in case something went wrong with the credit. I have emailed him and GUESS WHAT? NO RESPONSE. I have been a loyal Verizon customer for over 15 years with all bills always PAID ON TIME and THIS IS HOW I GET TREATED?? NOT FAIR. This is so unlike me to write something like this in a forum, but I have had it after receiving THE WORST CUSTOMER SERVICE EVER. WHAT AM I SUPPOSED TO DO NOW TO GET HELP? Is no one at Verizon support HELD ACCOUNTABLE FOR VERIZON MISTAKES?? A VERIZON representative listened to what I needed for business travel and they gave me the added feature that they assured me would be what I needed, and apparently it wasn't right. Is it my fault that a Verizon representative does not know the right answers to how their features work and now I am expected to pay OVER $300 EXTRA BECAUSE OF THEIR MISTAKE? When I take the advice of a Verizon rep I expect they know what they are talking about and that the advice is accurate. APPARENTLY THIS ISN'T TRUE.
Is there someone at Verizon that still cares about their customers and will help make this right??

After ANOTHER call I may be on track to resolving this. But WHY did it have to take several calls and chats over a two week period? WHY did I have to become a mean person to the representative on the phone to finally get this (partially) straightened out? Why does it need to come to that? I really don't want to have to get mean and get myself worked up just to get a billing problem straightened out that is VERIZON'S fault.
Verizon, please consider looking into your lack of proper customer support and make corrections. Even though this may be resolved, After 15 years of being a Verizon customer I will be considering another carrier when my contract runs out and all due to this horrible customer service experience.

Verizon Doesn't Care About Their Customers!

I have been waiting for7 hours for Verizon service to show up for installation of my internet service. When I tried to verify if indeed they were coming, I spent an hour on the phone with their so called Custoner Service Department. I finally found someone who said that they were scheduled to be at my home today between the hours of 8-5. The one hour waiting period of trying to find out information is the tip of the iceberg for me with Verizon. There have been so many incidents of just plain old "we are the biggest and we really don't have to care about our customers". When I tried to find a place to go online and voice a complaint, I could not find a site to go to. Any help would be appreciated as I am certain that they will not even show up today. Thank you

vaughnstone wrote:
I have been waiting for7 hours for Verizon service to show up for installation of my internet service. When I tried to verify if indeed they were coming, I spent an hour on the phone with their so called Custoner Service Department. I finally found someone who said that they were scheduled to be at my home today between the hours of 8-5. The one hour waiting period of trying to find out information is the tip of the iceberg for me with Verizon. There have been so many incidents of just plain old "we are the biggest and we really don't have to care about our customers". When I tried to find a place to go online and voice a complaint, I could not find a site to go to. Any help would be appreciated as I am certain that they will not even show up today. Thank you
Did they show up?

My Toshiba L305 - Both Buttons Broken (AGAIN) - TOSHIBA DOES NOT CARE ABOUT THEIR CUSTOMERS

So my left button broke (i didn't do anything) and so since it was under warranty, I was directed to a local authorized repair shop and they had to order the whole new keyboard that includes the little piece of junk plastic piece underneath the button. They fixed it the same day as I watched them and they did a perfect job. They also showed me the little cheap, litte, junky little piece of plastic that supported both buttons and that broke in my case. We both concluded that of course it would break again. Anyway, time goes by and the inside of the power piece broke off. So we go through the same routine. I go to the repair shop, they fix it and they say its common. In this case they even somehow strenghtened it so it would not happen again! So more time goes by (still under the year warranty as of Dec 21, 2009). Now, both my buttons again no longer work (big suprise). So since it is still under warranty, I call Toshiba but now they are saying they changed the rules since two Mondays ago and that I can no longer take it to that local authorized repair center (even though they rocked) but now I have to send in my laptop to Toshiba's official repair center. Needless to say, i wouldn't get my laptop back for 10 days. I run my business from my laptop so how on earth can I send it in? Anyway, I fought a lot with them on the phone and even got to the 'top' of the customer relations department, a frustrated lady named Mina, but she says there is nothing else they can do. No loaner, no replacement, can't get my money back, etc. The only thing I can do is send in my work laptop and not have it for 10 days. So what is ironic is I purchased a Toshiba laptop because I heard they were one of the best made computers. I now know that I was GREATLY misinformed. This is the worst situation I have ever seen in a computer business. The good news is that I am in IT and have lots of clients and so now I have the priviledge of telling my clients to run from Toshiba. I write all this for any of you out there who may have the same problem (because I am positive there will be many more since it is a tiny little piece of plastic underneath your buttons). It is clear to me that this is a defect.
My two big problems with this whole thing:
1. How can anyone expect someone to not have their laptop that they use to run a business for 10 days?
2. Why even have it fixed it if is just going to brake again?
3. So because of the 3 defects of this computer, now Toshiba is punishing me further!
If anyone is reading this who is thinking about buying a toshiba laptop, DON'T DO IT. Save yourself a lot of time, frustration and punishment from the company called, 'Toshiba'. Go with a Dell. Go with anything other than Toshiba. I will say it again: Tosbiba laptops are defective and Toshiba's policies show that they clearly don't care about the customers!

At least Toshiba is covering your repairs under Warranty. My ex-wife's new HP had one of the touchpad buttons break on her system and they want $400 bucks to fix it claiming that physical damage like that isn't covered.
If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.

Verizon doesn't care about their customers any longer.

Dear Verizon,
I need to tell you about two recent experiences I had with Verizon Wireless over the past week.
First of all, I placed an order for in-store pick up at the Maple Grove, MN location on October 30. I went into the store a few times to try to pick it up. I waited for 40 minutes each time, and left because the store was so busy. I couldn’t get help.
When I finally picked it up yesterday afternoon, you were very close to losing me as a customer. Jeremy, the sales guy who helped me, was knowledgeable about the phones. I was upgrading at full retail price due to needing a new phone. Where things went wrong was when he continued to try to tell me about your leasing/Verizon Edge program… I told him I was NOT interested, and he kept pushing and pushing. This is my money, how I choose to spend it, and he was pushing the program very aggressively. When I threatened to leave, he said he didn’t make any money on the deal, and that it was a better business model for Verizon because you don’t have enough money to invest in your network (?) Really? Is that something you want to advertise to your customers?
So Jeremy backed off, but then the Store Manager started in again with me at the front counter about the program, and I again told him I would gladly walk away from my order and leave. He would not stop either. Jeremy finally got him to stop, and had I not needed the phone and had a friend with me, I probably would have left. My friend, who is also a Verizon Customer, was just as disgusted as I was with the Sales approach. I think the Maple Grove store is poorly managed, and this was apparent in my sales experiences there this past week, the sales associates’ behavior, and the behavior of the manager himself.
I stopped shopping at Circuit City years ago because the sales reps were pushing their extended warranty with the same aggressive attitude your employees displayed. They are now out of business. I stopped shopping at Best Buy as well. I would gladly stop shopping at Verizon and switch to AT&T or another competitor if you are having such severe problems investing in your network and need to badger your customers. I really hope that this is not the way you want to treat your customers?
Also note, that I went to into the Delano Shock City Cellular Verizon Dealer on 11/1 and they would not honor the $699 price on the Samsung Note III listed on my order confirmation or the Verizon Website. They were charging $801 and $160 for 32 GB Memory Cards. Pretty Crazy. Again, do you want stores like this representing your business and your brand?
Seriously thinking about canceling all three lines when our contracts are up…You have also removed the contact us feature on your website, so I had to contact you this way... Customer service is evidently a thing of Verizon's past.
Thanks for listening.

It's not a hidden fee if it is out in the open, the current way means there is no such thing as a free phone. The G2 may be on sale for $0 with a coupon, but it is actually $30+tax when you checkout.
All of my points are completely valid, you are like the typical large corporation these days telling their customers they are wrong.
1. Verizon works with LG, Samsung, etc., not Google. Verizon chose not to support the new Nexus 5 phone because it gets updates directly from Google. Sprint, AT&T, and T-Mobile all support the phone.
2. Verizon advertised quick updates for the Galaxy Nexus when it came out, at one point it took Verizon 6 months to release a new version of Android. Hardly quick to me.
3. The HTC One came out MONTHS after it was available for all other carriers in the US. Then, they charged a full $199 for it even after other carriers had already discounted it, this is a typical Verizon practice.
4. Verizon is the highest priced carrier, this is a fact.
5. When LTE was first released I was getting 10-20 mbps down, now I consistently get 1-3 mbps down. Verizon's LTE, in many areas, is slower than AT&T's HSPA+ 3g service.

After 5 Releases, Why Doesn't Mozilla Care About Memory Leaks?

I'm baffled as to why this is still a problem. After a few hours of use, my memory usage while using Firefox 5.0 is at 1.5GB. I've followed every FAQ, disabled every extension, done everything to stop the memory leaks when using this browser and I'm growing very tired.
I have a Core i7 MacBook Pro with 4GB RAM and Firefox still manages to bring it to it knees. I've been a devoted Firefox user since 2002-3 and I've just about lost my faith in this browser.
Chrome is a featureless, ugly, dinky browser that I hate to use, but it leaves Firefox in its dust performance-wise. Where is the happy medium? I don't get it.
My favorite answer is always, "disable your extensions." Here are the problems with that:
1. Without extensions, Firefox is nothing. I might as well use Chrome.
2. It never seems to help, and when it does a little, it is difficult to figure out which extensions are doing the most damage. Why doesn't Firefox provide a way to look at which extensions are using the most memory?
3. Firefox should lay that smack down on extensions that could potentially leak memory, and yet, nothing. It should at least steal memory back when it gets out of control, regardless of what extension is using it.
4. Mozilla recommends some extensions that are supposed to help reduce memory usage, but none of them work on OS X.
I'm exhausted. I shouldn't have to restart my browser a million times day to get anything done. Where are the real solutions? How do years go by with problems like this still getting worse? Firefox 5 was supposed to be better at handling memory, but it's only gotten worse for me.
When will the madness end? We don't want new features, we want performance! I've always loved this browser, but is it really a surprise that Chrome is taking over?
To sum it up, if your browser is slower than Internet Explorer, you need to hurry up and fix the problem or pack it up and go home.

My sentiments exactly!! I have all the exact same complaints and concerns, and I've also tried the solutions provided at no avail.
This the only beef I have with FireFox, but it's a bad one and I've been shopping around for a better browser. Chrome is the best alternative I've found, but it still isn't quite at parity yet.
Please fix this issue or at least make an attempt at it to let your users know it's somewhat of a future priority.
Attached a screen shot of memory usage after 1 hour, and this is the new FF 5 update.

Verizon doesn't care about their customers....CLEARLY

Being a loyal customer since 1995 I thought it would mean something...Not! I had a situation where I was promised to have a 299$ fee removed within 24 hours; it is now 48 hours plus and it hasn't been removed. I am highly disappointed and I feel that all Verizon is about is MONEY! I totally feel like Michele was just saying something to hurry me off the phone. It is a shame that it has come to this. February 2015 can't come fast enough (when my contract ends). When people show you who they are...believe them! It's one thing to say "we value you as a customer" but another thing to actually show it. Undoubtedly the 200$ plus dollars spent a month is appreciated only through the eyes of greed and piloting to see how to get more money from the customer. I can do just fine with Metro PCS AND pay much less since the service lately with Verizon has been crappy and I can barely get a signal you. I would not advise renewing a contract with Verizon. Tell your family and friends not to get Verizon service..they will be disappointment if they do!!! Years of loyalty mean absolutely NOTHING! THEY WANT ALLLL of your money and you will get horrible service (literally) and customer service in return.

That amount is usually the old "we never received your device return ploy" read on the internet about it and on this forum.
Even phones that have been tracked back to Verizon, they claim they have not received, or it was damaged, or it has water damage etc. However Verizon supplies the return label and it is an issue between them and the shipping carrier. But since they have your account information they find it more convenient to charge the amount to the customer.
The only real recourse is to go to small claims court to have it removed. A shame.
Good Luck

Why does no one care about loyal customers???

I canNOT believe that I have to take this issue to the top of the company! I ask for one thing after being a customer for more than a decade. I ordered 3 new phones for them - we decided to keep 2 and exchange the 3rd in this 2 week deceptive no worry time period. I spoke with customer service over and over ad nauseum. finally after the time had expired and there was still no resolution - I was told that i had the phone more than 2 weeks. Of course I had!!!! I called in almost every day during that allotted period and kept getting passed around to supposed supervisors but really God only knows where. Finally I was told that I would be getting a new phone via mail and could simply send the original back once it arrived. After about 1 week I phoned in as the phone had yet to arrive. All of the sudden there was nothing they could do - who did I speak with - what exactly did they say to you... i explained the entire situation over and over day after day. I felt pathetic. But I thought for sure that they would do the right thing. By this time it had been over a month. The most frustrating thing - the phone I want to send back was not as nice as the one I ordered. It had 4G and was brand new - I wanted the iphone 4 not even the 5 just the 4 (that was the make and model of the 2 other in my order)! I did not realize at the time that the apple version of a phone would benefit me more as being a Special Education teacher all of our equipment is of this company, I told more than one employee via telephone that I have 2 ipads for my classroom. They have great apps to serve students with special needs. Budgets being what they are a few of my assistance allow the children to use their phones so more students can have access. Even with this they still said no - seriously - NO! I could not believe it so I headed up the management chain. I finally stalled when I came in contact with a woman name LUCY! She lead me on for weeks that she would be able to fix the problems and apologized. Great, right? NOPE - she finally called back and said she was unable to locate the correct documentation of my phone calls to Verizon and that it was my fault. She actually blamed me for the poor documentation. As if what I was supposed to ask them to send me a copy of what they wrote? She then tried to blame it on APPLE and not verizon. I have never been so disgusted. I am still trying to have them make this right and for the foreseeable will continue to do so. I dont know why but I actually feel betrayed - like how dare you do this to me - but then thankfully for rational side kicks in reminding me this is just business - bad business - but business. And now I realize thanks to Lucys pathetic attempts to justify her poor skill at service that I have become nothing but a case number - not even a name. It is infuriating! Hundreds of dollars a month for more than a decade - and this is how they treat loyalty. Who ever if anyone actually reads these - FIX IT!!!

Part of the way Verizon makes its money is by dragging out issues like this so you are stuck with the phone you originally purchased. That is one reason why I do NOT buy anything from Vreizon Online or over the phone. I will go to either the corporate store or even lately a very trustworthy Third Party Reseller (actually have much better service here than anything Verizon)
That said what I would do is the following.
Contact Customer Relations (not customer service)
Contact the BBB (although they will not do much for you but it will log a complaint for Verizon)
Contact The Federal Trade Commission (they do not like false advertising or cases where the company tries to drag thing beyond the specified trade time)
If nothing gets resolved there, go to a third party reseller and find out the following
1) if they have any slightly used iPhone 4's for sale. My local Third Party reseller usually has a few for under $200
2) ask the third party reseller if they can in fact sell the phone you are trying to change here as they can probably get you the 200 back or close to it
3) Tell all of your friends and co workers about your issues with Verizon so they do not get sucked into the trap as well.
As a side note, I have a ton of respect for what you do and will help any way possible including checking my local third party reseller that I now exclusively use to see if they have one they can do. I will put you into contact with them or whatever is necessary. I have a son in the Special Ed Program now for the last 12 years and the program has changed his life completely and I owe that to the dedication of the teachers.

VZW does not care about their customers!

I have never been more frustrated with a Company and their complete lack of concern for their paying customers!!! My Samsung Galaxy S4 (which I have had since June 2013) is having trouble receiving text messages from iPhones. This was a brand new line in June 2013 and has not had an iPhone associate with it. This problem started a few weeks back and I have spent countless hours going into Verizon, talking to tech support, conferencing in with family members and Apple to troubleshoot their problems….and no solution!!! Today I call Verizon to update the ticket (the iphone that Apple troubleshooted LAST NIGHT and said everything was fine still cannot send me a text message)…and what does Verizon tell me??? Your escalated ticket is resolved. RESOLVED??????? I am not receiving text messages from iPhones (yet it shows delivered on the iPhone) and my problem is resolved?!?! It's resolved because Verizon has wiped their hands stating that it is an Apple problem…the solutions that were given to me:
1. Have anyone that you know of that has an iPhone contact Apple when they can't text you so they can troubleshoot their phone. Ok, so I need to tell all of my family and friends who have iPhones plus 1400 employees that if you have an iPhone (my phone is also my work cell phone), you may or may not be able to text me and if you can't please call Apple customer service and figure it out with them. But even after you do that - I still won't receive the message.
2. Great news - you are eligible to enroll in our EDGE plan. Just give us the Samsung that you paid $300 dollars and pay $25 a month for a new iPhone and then you won't have an issue with not receiving iMessages. Is that a serious solution?????????????
3. Pay $270 to cancel your line, $125 to cancel your second line and $325 to cancel your third line.
I will be contacting the BBB and filing a complaint. I have never been more disappointed, upset and frustrated by a complete lack of disregard by a Company than i have with Verizon. Do the right thing and give me a proper solution.

First I don't work for Verizon so if angry take it out on Apple because that is actually where the fault lies.
Now on to trying to help.
IPhone users have to have the send as sms/MMS/text radio button on to send to you. You cannot get imessage on an android device. Text and SMS or MMS only. Now that will send to you.
The other thing iPhone users may have to do is going into contacts is edit the contact for you to send text messages. Or as the Apple Forum suggests simply delete the entry and recreate it. http://www.apple.com
Personally I have two iphones and my wife always buys droids (LG G2 is her latest device) and she and I have no difficulty texting or sending photos or attachments to each other at all.
My next suggestion is call 800-922-0204 and have a tech reset your text messaging by removing it from their end and just reset it on your account via their switch. Many times a simple refresh will correct the problem.
Another thing to try is send a text message, then a picture message, or a small video to a friend with an iPhone. See in turn if any of them are received. If they are let that person do the same back to you. This way you will know for certain if it is a fault with your device or Apple IPhone s .
Good Luck

Why doesn't anyone care about the 20 states limit!!!

Need i say more...??? This product would change the way you present interactive media on-line... But the 20 state limit is a deal breaker! I'm not looking for a discussion on ways around this product flaw, but some words of encouragement from users and creative minds letting adobe know the possibilities this product has, if the handcuffs are taken off... (the overtaking of the power-point market alone should be enough to raise the limit) Just my thoughts...

Shane-
I hear you frustration on the 20 state limit. I would suggest that if you are approaching the 20 state limit with a project, then it might be time to consider using code to drive the application, rather than laying everything out in static states. Now, I understand this might be beyond the reach of some users of Flash Catalyst, but you can add some basic code to read a data file (XML) and have the application be driven by that method instead. In that case, you are no longer bound by the 20 state limit. I see this all the time with people developing their portfolio sites.
One secret in using Flash Catalyst well, is to understand where is starts to breakdown, and when to extend it in Flash Builder.
Hope this helps some,
Chris

Why does apple not care about it's customers? you can't contact itunes when you buy an app that doesn't work or doesn't live up it what is advertised

I'm very frustrated. I bought Text'ndrive2 and it doesn't work but there is no way to contact Itunes. You always have to go throught Apple. There are many apps that do not live up the their adversitment. why doesn't Apple care about their customers?

Apple tests every single app for basic functionality (does it start up?, does it do what the developer says it will do?). Additionally, each and every app is checked to insure that the app doesn't do bad things (no malware) or use private, unpublished APIs. If any of these requirements aren't met, the app gets rejected. That doesn't mean some apps aren't worth paying for but that's up to the marketplace to decide.

Verizon doesn't care about its customers

I have been a customer of Verizons for a long time they used to be the best in customer service and meeting a persons needs, but this has gone away. They no longer care about there customers they only care about making more money off of us. My bill is currently around $250 per month I have 5 cell phones and 1 home phone connect on 1 plan, and I just added another line which they had me create a new account because I can only have 5 cell phones on 1 plan They said if I added more lines I would loose my unlimited data on 1 of my lines and my plan would increase as well. Nice way to gouge your longtime customers
my plan had
2500 nation wide family plan with unlimited texting
1 home phone connect for my house phone
2 smart phones
2 basic phones
1 basic phone with texting blocked due to being my mother inlaws phone
the end of February I called verizon about adding another line they said the best thing to do was take the basic phone off with no texting off of that plan and put it on its own plan and add the new line to the existing plan so I have the unlimited texting With these phones. So I said that sounds good and they did that I also asked the rep to make sure the phone that had no texting was still blocked. She said it was taken care of. I thought we were all good but I had a feeling it wouldn't be that easy because there's always a issue if you change something with verizon and this is there chance to stick it to you. The rep assure me my bill would be under $300 for both plans.
I Received my bill with them after this it was close to $1000 for adding a line and giving them more business. Wow great way to treat your loyal customers.
I Went to look at things on my Verizon account but I couldn't due to the rep who worked on my account messed my accounts up terribly I found out later
I called and asked to speak to a manager knowing that a regular rep wouldn't be able to handle this and I didn't want to explain this twice
The rep her name Tina said we had a royal mess here on the way things were set u. The way the rep set the accounts up couldn't be done so I had to put the phone line that had no texting back on the original plan and move the new line to its own plan then swap equipment then change both those phone numbers but tIna said she couldn't swap the numbers or she would have to charge me $30 per line to do this. She said I would have to do it on my verizon which I later did but came to find out that the rep who set the accounts up deleted the my verizon accounts so I had to call verizon again to change the numbers in which they waived the fee at that time due to not being able to get onto my verizon. Tina had to to put in several. Hundreds of dollars worth of credits due to the rep changing my accounts to every plan being on its own plan and several hundreds of dollars of text charges and me having to explain things in great detail, and having to let her know how things should have been done rather than how it was done. By the end Tina said she would give me a call on friday at 1 pm and I was talking to her on Tuesday. I even asked her if this was her just making a false promise here or if she was going to call me she said she guaranteed a call which I knew wouldn't happen and never did happen since there isn't any accountability for what there reps say. That day I asked Tina if I can record my calls with verizon she said no it was against the law but they could record it.the credits she said she put thru never were taken care of which I found out the following week because verizon called me threading to shut off my service if I didn't make a payment since I owed them so much.thankfully I wrote down all of the credits that were supposed to be put thru so the rep could put them thru at that time and I paid my balance and they assured me there wouldn't be any more issues.
then Monday April 28th comes along and I have no service due to verizon shutting off my services due to getting another bill for close to $1000
so I call verizon and ask for a manager again go thru the whole scenario and they say say I am paying for extra text charges and going over my 2500 minutes and they tell me I don't have my friends and family set up in which the original rep messed those up when they moved my accounts around. In the meantime my wife is unable to use her phone to call me so she calls verizon and verizon forces her to make a $500 payment or she won't be able to use her phone.
according to this rep I spoke to here on April 28th everything supposed to be taken care of but we will see . I ask how this can be taken up the later and they say you can talk to us
verizon says they want your business and they are the best out there then how could this confusing scenario happen.
I Have spent major hours dealing with this confusing scenario of me having to fight to get my credits I deserve and the stress this has caused my family
where is my compensation
I urge the upper management of verizon to look at how they treat there customers from there own reps not doing as they say they can
I hope your not confused a I am here

I am also a customer of many years. Recently I upgraded my phone, and service on my line. I did not need to, but the information I was given was all a LIE to get me out of my unlimited plan. I was told in order to upgrade I needed to switch to the 6gb max plan that included mobile hotspot at no additional cost. I asked repeatedly if it was no additional cost and for how long. I was told as long as I had the plan. I was then placed on hold for 15+ min where I hung up. I received a satisfaction survey call and let them know I was displeased with being put on hold when I'm trying to spend money. I then received a call from the original customer survice rep, where I asked again about the hotspot. I was then reassured that it was included, and finalized my order. The next day I received a call back on my survey and was reassured again that hotspot was included. I get my phone 3 days later, activate it, and it's not included. I WAS LIED TO... not once, but several times. When I called back they have no information stating that I was told that. Not only was I lied to, but now I'm being screwed with. I think it's time for verizon to go.

Does creative care about it customers

It would appear that Creative does not care that most customers do not have any idea about the firmware to player issue. No referance material or software is included with the Zen micro. The website has little if any instruction. I have spent, to date, 8hrs. searching and reinstalling firmware, updates, drivers to come to the conclusion that Creative, who at this time are not able to be contacted because it's the weekend, either does not care about it's customers or does not know how to support thier products properly.
I have other things to do than sit at the computer. This Creative Zen micro was to be enjoyed but I'm not enjoying it at all.
Help needed is in post from "rulezbecca".

I did not post "rulezbecca" just replied to it. I have the same problem though.
I posted this to get the attention of, maybe, a Creative tech who might be reading some of the posts.
I have upgraded most of the computer software, firmware, hardware, and other periferals at some time or another with out this much trouble.
The main problem is that after part of the firmware has been loaded the micro hangs and the computer wants me to install a driver so it can communicate with the micro via the USB port, that same port it was using just prior to do the firmware download. Now the micro can not connect via the USB port in this computer or any other computer I try.
How can I get this situation resolved? I have read other posts and tried the suggested actions but none worked with my first micro and I don't want to put this one in the same locked out state.

Why doesn't Adobe reward its existing customers?

I see today Adobe once again is offering 40% off new customer's first year subscriptions. This is extremely frustrating. As someone who signed up for Creative Cloud within the first month of release, I've been paying the full price for the last three years.
Adobe should reward their customers who have been on board since the beginning. It's frankly insulting that the people who have kept them going in the early days when they faced a lot of scrutiny and backlash for switching to a subscription service are still bankrolling them 3 years in, while they continue to entice new customers with a huge annual discount. It was understandable when Adobe offered that deal early on to build their install base. They said very clearly back then it would be a limited time offer. Yet they've made the offer multiple times now and it continues. I'm paying $600 US a year while new people pay $360.
I really hope other users in the same situation comment on here and encourage Adobe to reward those customers who have been on board since day one. Honestly if they don't, I'm just going to cancel my renewal and sign up at the end of May under my wife's name. A loophole that will work, but frankly I don't think we should need loopholes to save money for a service by a company that presents a strong image of customer loyalty.
Hope Adobe's listening and others will agree with me here...
Beverley Gray

Well I'm sorry to say but you're wrong, just tried signing up with a dummy account. See the screen below. Clicking on the "Accept" button takes you to the payment screen, with NO request for confirmation of previous Adobe packages.
This is an offer being made to NEW customers, period. No previous allegiance to the brand. My point of view stands, Adobe should really step up and offer something in return to those customers who've been paying full price for CC since the beginning. This $30 introductory rate shouldn't be offered 3 years in, CC isn't some break-out thing trying to gain traction anymore, it has a massive install base. This is spitting in the face of people who've always been on board. kglad

Why doesn't ATT care about their Customers?

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