Why hasn't my problem from 10/26 received a response from Apple tech support as of a month later?

Back on 10/26, I began a discussion about an iPhone iOS 7 glitch which was an issue for my work.  It has been a month and there has been no response from anybody representing Apple.  Are Apple Support Communities merely manned by non-staff, volunteer effort or has some staffer missed my post?  Could someone from Apple Support in the iPhone department please answer my post from 10/26?  Our campus of nearly all Apple products of which I am in charge is at the end of our campus-wide AT&T phone contracts.  It's getting pretty hard to convince our board that Apple is "the way to go" when the user-focused philosophy is waning so significantly that it's led to constantly increasing IT time & $$.  If you want a more detailed list of issues we've got concerns about check out my follow-up reply to the post https://discussions.apple.com/message/23530965#23530965 shown in my image below.  I'd love to ask about those issues, too, but Apple Support Communities won't even respond to a mere iOS7 phone glitch post.  I'm disappointed.  Apple has been phenomonal in the past and we've been very appreciative.  Please help me and give me some relief as I fight the board to keep our organization Apple-based.

Apple will not respond, as this site is indeed supported by other Apple product users. To comment to Apple directly use the link below.
http://www.apple.com/feedback/

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