Why is Adobe Help still so lame?

Seriously, the Adobe Help app is worthless. As is previous versions, if you have the app already open and select help from say Flash another instance of the Help app will launch temporarily. With this new version that same problem still exists but now you don't even receive help it just tells you that content needs to download. Why not just download the info I need? Life was so much easier when Flash had the help built right into the app.

Sorry, I thought for sure I put my post into the general area.
Sent from my iPhone

Similar Messages

Why are Adobes help utilities so hard to use?

Am I the only person who finds Adobes help features next to unusable? For instance all I wanted to do was add a horizontal line in Muse. In Muse I clicked on help and got taken to the Adobe help page which is really just a freakin sales page! On that page I find a search link so I click on it and type in "Insert Horizontal line" I get replies from all of their products instead of just Muse where I clicked on the help button originally.
How about I get context sensitive and application aware results only. As is I find the help totally unhelpful and all it does is foster disdain for their products. From now on I won't use Adobe for help at all and will stick with Google. Or is that the point? Is Adobe intentionally driving customers away from their web site? Not a good business model IMHO.
Either way I find Adobes help pages are anything but helpful.

Once you tap on New list, it gives you the option to name the list. If you look, you can see the insertion point blinking. Once you select a color and name the list, tap done, and it will bring it up on the screen to start adding reminders.

Why does the Adobe Help Manager not close?

I'm not sure what the "Adobe Help Manager" (silly name) is. I notice it as an open application in my toolbar (Windows 7) but you cannot close it. It just stays there. Only goes away when I've restarted my system. Any ideas or comments?
Generally speaking, I'd like to comment that many of the current Adobe programs (including CC) are not nearly as intuitive as they should be. One wastes quite a bit of time trying to figure out how to accomplish rather obvious functions. Usually will have to go online to find an answer. Should be more obvious and clear. The interface of CC (for uploading work files) seems a "clean" design. Yes, clean... and unintuitive.

It's been weeks since I've used the file upload 'cloud' function of Creative Cloud, but I do recall I had to seek out numerous youtube videos, as well as some from Adobe's site, to try and figure out how it worked. Dragging and dropping seemed like a very obvious function, but you have to select: Actions: Download, etc. etc. It's a clunky, dispiriting interface.
So... I just started using google drive instead. I can quickly drag and drop. I work on a PC and a Mac and don't have a shared drive between them (due the usual platform issues) so I like uploading to a cloud server and transferring between the two machines that way. Very nice to compare how the two different systems are displaying an html doc or a photoshop file.
While the wind is at my back, I really like CC as to the software options, but it is a very daunting experience to consider learning new programs. It's taken me fifteen years of work to be as proficient as I am with PS (as a photographer and designer). I still find Dreamweaver very difficult and obscure in so many ways. I'm sure that's why you created Muse... but I will not take the time required to learn and new program. It's just a face. Remember in the Matrix when you would learn a huge amount of technical knowledge just by plugging into something? That's what we need (ha ha).
Now that Adobe is doing away with the distributive disc system for software programs, perhaps the next great leap is the discontinuation entirely of massive software progams themselves. Have no idea how this would happen, but I think patience is coming to an end for learning huge new software programs. Seems like such a relic of the past now.
Wish Adobe would bring designers more into how their programs work. They all seem to be designed by software engineers, and thus the truly disheartening style of the menues, opening into dozens of submenues, basements, dark vaults, etc. etc. The Adobe interfaces are all uniform now, but it's an old look that goes back almost ten years. Hope the creatives can soon lead to a new approach.

I am not able to add videos to itunes. So I am not able to sync them with my IPhone4s. I ve tried: dragging to itunes, minimize file name of mp4, adding by file/folder still not adding. WHY? Please help.

I am not able to add videos to itunes. So I am not able to sync them with my IPhone4s.
I ve tried:
dragging to itunes,
minimize file name of mp4,
adding by file/folder, but still not adding.
WHY? Please help.

This is very serious. Your computer got infected with ransom malware, Cryptowall.
Go here for further info.
CryptoWall 2.0 Anything Good about Buying you Keys? - General Security
CryptoWall and DECRYPT_INSTRUCTION Ransomware Information Guide and FAQ

HT1222 Why my iphone 5 still cannot install this update? I've clicked the download and install button but it do nothing, im using wifi and the baterry is 100% but still, it do nothing when i've clicked! Help!

Why my iphone 5 still cannot install this update? I've clicked the download and install button but it do nothing, im using wifi and the baterry is 100% but still, it do nothing when i've clicked! Help!

Reset the phone (no data loss): Press both the home and power buttons for at least 10 seconds, releasing when the Apple logo appears. After the phone restarts, try updating again.

I have several magazines saved in my documents. My husband bought me a tablet for these. I was sending these to my tablet email without difficulty. Now Adobe send has suddenly stopped. Why? Please help!

I have several magazines save to My Documents. My husband bought me a tablet for these. I was emailing them through the Adobe Reader without difficulty to the tablet email. Some of them had carried over when I put the magazine app on the tablet but all that I purchased did not. Now Adobe has suddenly stopped sending them. Why? Please help. It says "Learn More" but only brings up a lot of Adobe services. HELP! PLEASE!

Hi,
I'm sorry to hear that you are having problems, but it's not clear that you are using the Adobe Send service. If you are, could you tell us about how you're using it and where it's failing for you? The more detail you can provide, the better. Thanks.

Why does Adobe Flash plugin still crash even after executing FlashAid?

This report was generated by Flash Aid:
Ubuntu Architecture
Linux ubuntu 2.6.32-28-generic-pae #55-Ubuntu SMP Mon Jan 10 22:34:08 UTC 2011 i686 GNU/Linux
Ubuntu Version
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=10.04
DISTRIB_CODENAME=lucid
DISTRIB_DESCRIPTION="Ubuntu 10.04.2 LTS"
Firefox Packages
firefox install
firefox-branding install
firefox-gnome-support install
Firefox binaries
/usr/bin/firefox
/usr/bin/firefox: symbolic link to `../lib/firefox-3.6.13/firefox.sh'
/usr/local/bin/firefox: ERROR: cannot open `/usr/local/bin/firefox' (No such file or directory)
/opt/firefox/firefox: ERROR: cannot open `/opt/firefox/firefox' (No such file or directory)
Firefox divertion
/usr/bin/firefox.ubuntu: ERROR: cannot open `/usr/bin/firefox.ubuntu' (No such file or directory)
Sources
google-earth.list.save
lucid-partner.list
lucid-partner.list.save
medibuntu.list
Flash packages
adobe-flashplugin install
Plugin locations
/home/john/.mozilla/plugins/libflashplayer.so
/usr/lib/adobe-flashplugin/libflashplayer.so
/windows/.Trash-john/.mozilla/plugins/libflashplayer.so
/windows/.Trash-john/john/.mozilla/plugins/libflashplayer.so
/usr/lib/firefox/plugins/flashplugin-alternative.so
/usr/lib/iceape/plugins/flashplugin-alternative.so
/usr/lib/iceweasel/plugins/flashplugin-alternative.so
/usr/lib/midbrowser/plugins/flashplugin-alternative.so
/usr/lib/mozilla/plugins/flashplugin-alternative.so
/usr/lib/xulrunner/plugins/flashplugin-alternative.so
/usr/lib/xulrunner-addons/plugins/flashplugin-alternative.so
Flash symlinks
/usr/lib/mozilla/plugins/libflashplayer.so: ERROR: cannot open `/usr/lib/mozilla/plugins/libflashplayer.so' (No such file or directory)
/usr/lib/mozilla/plugins/flashplugin-alternative.so: symbolic link to `/etc/alternatives/mozilla-flashplugin'
/etc/alternatives/mozilla-flashplugin: symbolic link to `/usr/lib/adobe-flashplugin/libflashplayer.so'
/usr/lib/flashplugin-installer/libflashplayer.so: ERROR: cannot open `/usr/lib/flashplugin-installer/libflashplayer.so' (No such file or directory)
/usr/lib/flashplugin-nonfree/libflashplayer.so: ERROR: cannot open `/usr/lib/flashplugin-nonfree/libflashplayer.so' (No such file or directory)
/usr/lib/adobe-flashplugin/libflashplayer.so: ELF 32-bit LSB shared object, Intel 80386, version 1 (SYSV), dynamically linked, stripped
/usr/lib/lightspark/lightspark.so: ERROR: cannot open `/usr/lib/lightspark/lightspark.so' (No such file or directory)
/usr/lib/swfdec-mozilla/libswfdecmozilla.so: ERROR: cannot open `/usr/lib/swfdec-mozilla/libswfdecmozilla.so' (No such file or directory)
/usr/lib/gnash/libgnashplugin.so: ERROR: cannot open `/usr/lib/gnash/libgnashplugin.so' (No such file or directory)
/var/lib/flashplugin-installer/npwrapper.libflashplayer.so: ERROR: cannot open `/var/lib/flashplugin-installer/npwrapper.libflashplayer.so' (No such file or directory)
/var/lib/flashplugin-nonfree/npwrapper.libflashplayer.so: ERROR: cannot open `/var/lib/flashplugin-nonfree/npwrapper.libflashplayer.so' (No such file or directory)
pluginreg.dat
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PROBLEM SOLVED. There were two versions of Flashplayer installed. I re-ran Flash Aid and it sorted the problem.
Why does Adobe not resolve this problem at installation or upgrade time????

Links Pallet Missing. Adobe Help Line baffled.

A day killed on the Adobe Help Line and no hope in sight. The Links Pallet is AWOL and Adobe tech support can't find it.
Originally the problem was an error when trying to export a 275 page book to idml format as something was going wrong with the minor panic of losing months worth of work. It kept crashing InDesign CS5 on Win-7 64 Pro.
In three very long calls over the period of the day, creating new ID's, wiping out all sorts of stuff, including a reinstall of just ID, the Adobe help line finally had us permanently deregister the Suite, remove the whole suite, clean everything with a piece of code they recommended, and reinstall. It was a clean install. Adobe Creative Suite 5 Master Collection on two DVDs, selected to install every option that had a check box - take a lunch break while it does its thing. Then updated to the latest code for InDesign (7.0.4) and Photoshop (all three check boxes) since those are the only two we generally use. We went through all the drills such as trashing to preferences, and so on. All the ID extensions are checked as well. When all was said and done, the file still crashed the system, suggesting the problem was a corrupt file. Time to go to plan B...
We managed to find an older version idml copy that could be updated using draft printouts, and patched our way back to sanity only to discover that none of the images were linked, and when we went to fix this using the link pallet, it was not there. No link panel, not on the /window drop down, not anywhere. We finally relinked the images by using the Package "Repair All". However, one image was RGB, and when we right clicked to edit in orginal (Photoshop), there was no such option anymore. The tech support guy at Adobe was baffled (politely).
Somehow an awful lot of features related to images have vanished in this futile attempt to fix another problem. We are now worse off than we were this morning.
We figure there is some sort of switch somewhere, that Adobe tech should know, but their help line seems to be staffed by people whose solution is to delete everything and start over. When that failed to work, they said they will call back, but by the time we rang them back they were closed.
Has anyone either had this happen, or know what might be causing it? Links is an important feature, and without it, we might as well go back to CS-4...
Hmmm, good thought, let's try it. Just tried it before hitting Post Message, saving the file as IDML, but before it would open, the old ID-CS4 crashed with an error "Failed to open plugin resources: PARAGRAPH COMPOSER.RPLN" argh! (Don't let this one distract the question... all we want to know is how to find the Links Pallet on ID-CS5 v 7.0.4)

lewenz wrote:
We are writing this saga in hopes someone in management at Adobe may actually read it and make some changes to their company. While they may think they save money farming their support out to a call centre in India, they have chosen the wrong centre, or their quality control is bad. While their hourly costs may be lower than running support out of their home office, we suggest Adobe is paying more because the call centre takes so much time, and creates so many new problems. In fact, we do wonder if the reason the call centre people are so polite and constantly repeating and apologising is not cultural, but so they can keep the meter running longer. Memo to Adobe: You are being ripped off. Even if you don't care about your customers, your too-smart cost-cutters are losing you money. Better to provide high-quality tech support that knows what is wrong and finds the solution in minutes than wasting hours and days as happens now.
It turns out that the support rep at Adobe gave us bad information and was about to propose more bad answers had we not become stroppy and demanded to speak to someone more competent. The support technician's next step was for us to:
Load ID CS5 on another windows PC
If the software worked on that PC either call Microsoft (yeah right) or
Delete and reinstall Windows 7 Pro
They did not volunteer any more than step 1, but having lost patience with their erroneous advice in the prior round, we pressed for what they would recommend next, since in fact the CS5 products had been working fine on the main desktop until they started telling us to start deleting and reinstalling things. On a complex multi-application computer, deleting and reinstalling Windows is not a simple matter, it usually results in downtime of three days and invariably important programs are reset, losing customisation that has been done over time. Our team concluded that rather than do this, if there was no other solution, we would trash CS5 and either go back to CS4 or purchase an Apple desktop solely to handle InDesign. Therefore, instead of continuing down this line of blind nonsense, we demanded to speak to someone who spoke better English, had a better phone connection and knew more than to tell us to keep damaging our systems.
Finally, we got a call back from a more informed 1st tier support rep who goes by the nickname Sonny. For some reason the connection was far better, and we could understand every word of his much better English. It turns out that the Adobe support rep had walked us through the delete and recovery procedure and omitted a key step. This was only learned by pressing Sonny hard, until he realised the missing step. The prior rep walked us through the following support process and only told us to call back after we had begun step 5.
Deactivate the CS5 Master Collection,
Download and Unzip Creative Suite Cleaner Tool
Create a new User ID with Administrator Level authority and sign on to it
Close all programs and run the Cleaner Tool
Reinstall CS5
Download the updates (which is a problem when one is on a 10gb cap broadband plan)
Of course, this did not fix the problem we had called about (manuscript kept crashing ID), but additionally the Links Pallet was completely missing as was the Edit Original right click function which made managing images in a manuscript impossible.
When we reviewed this with Sonny, he finally identified the missing step. Before Step 4, running the Cleaner Tool, run the Microsoft Control Panel Uninstall Program to remove all the programs. Then run the cleaner tool to find files that Microsoft missed. Finally, after Step 4, add an additional step of manually looking at the files using File Manager to make sure all files were cleaned out and gone. When all this is done, go to Step 5 reboot and reinstall.
Well the reboot took about 15 minutes as all sorts of orphan files came up, but when all was reinstalled, the InDesign functioned as it was supposed to function. The links pallet and edit orginal image was back where they belonged.
The only thing we discovered is that when we went to email, eleven years worth of emails had vanished. We are now in correspondence with the email support team (thankfully, we use a commercial product, not a free one) to see if these can be recovered. It appears the Cleaner cleaned out more than Adobe. Oops, sorry about that. Argh!
So what have we learned?
The original problem appears to have been a corrupted file. Since this was a 275 page manuscript, it was not something that could easily be given up. We called Adobe hoping to figure out why the application program was crashing. This was never answered. It would crash when we ran spell check and it would crash when we tried to export it to an IDML file. This is a deficiency in the Adobe product that it allows this. Adobe never addressed this, or identified this.
It was only when we started doing our own trouble shooting while waiting for Adobe to call back after they trashed the delete and restore application, that we realised we were being supported by ignorant technicians who appear to have little understanding of their products, very poor communications technology (it's hard to understand them due to a low quality line and in some cases a strong Indian accent), and whose "solutions" were to remove and reinstall their products. In this solution approach, the support technicians don't always get the steps right, with the outcome that the "solution" does not work.
At this point, we realised we were in worse shape than when we made the original call. So we searched our files to find the most recent IDML backup that did work, imported it and then took pdf printouts to re-enter all the changes to the manuscript since that backup was made. We hope we located all the differences between the two drafts. This of course is a manual process and what we sought to avoid by calling Adobe in the first place, but we realised that the Adobe support was going to take more time than clerical re-work. Thus we ended up with a repaired manuscript - no thanks to Adobe, and a newly defective application program where their next "solution: was to trash the operating system.
At no time did the technician ask the key questions to review what they might have done or not done that could have caused the problem. In other words, Adobe does not run a technical support line, but a trash and rebuild line. They waste hours of their own call centre time, not to mention the client time, creating further problems, call centre hours that we presume Adobe must pay for.
That we must listen very carefully to what the technician says back, since over 50% of the time, they do not understand. When the record is read back, it is wrong (they wrote down that ID crashed on opening... never true).
That it is not impolite to ask them to stop wasting time with very long apologies as the opening of every sentence.
That it is essential that you have the customer identity information in the right order, so they do not spend 10 minutes verifying who you are.
That it is not impolite to tell them to stop filling the air with nonsense and either answer the questions or get someone who can.
That it is not inappropriate to threaten to document the call and file a formal complaint with Adobe.
So for anyone who uses Adobe Help:
Demand someone who can speak clear English on a clear phone connection. Write down their name and location so they can be tracked.
Write down every step they propose and ask what is the next step if it fails to achieve the desired outcome.
Demand that each step be written down in their documentation as well.
Demand to know every custom file such as preferences and language dictionaries and their location. Make copies outside of Adobe so the cleaner file does not delete them. A folder on the desktop is the safest.
When it becomes clear the technician does not have a clue what they are doing, demand to speak to their boss.
Document every step here on this forum, so when they ask how they did, refer them to the public record.
Thanks to Peter Spier and Jongware for their attempts at solutions. Turned out it was a corrupt file that would have been a disaster had we not made backups and a defective Adobe technical support system that threated to trash our whole operation.
Bravo for persisting, insisting, asserting, relying on your own intelligence as you realized you were being not only ill-served, but wrongly-served and unforgivably-destructively-served. Sorry to hear how your own civility kept you from acting protectively sooner.
I agree about escalating cases to the highest-level support manager ASAP as you discover incompetent support. I've written about this in a few posts that you can find with this Google search link: InDesign knowhow pro escalate support. I usually offer "I don't mean to be rude, but if you're not expert with this issue..." or I substitute "...aren't able to read the case notes and have expertise," and similar phrases, THEN I PRESS FOR ESCALATION, EVEN IF I NEED TO BE RUDE TO GET IT.
However, with the increasing complexity of the stuff we use, and, as in your example, it takes a few days to rebuild a system, don't be lulled by the concurrent increased confidence you get from smarter hardware and software. I suggest cloning working systems for backups in disasters like you're reporting. Don't overwrite stored clone backups with unproven current systems that may have unbeknownst to you just gone bad. Consider virtual software like VMware Fusion or Parallels, even if you're committed to Windows; you can install one or more virtual Windows systems on a real Windows system, make snapshots and revert to them if needed. I think these are more robust than Windows Restore Points, because snapshots track everything done on the virtual drive, whereas restore points only undo the Registry, IIRC, so corrupted user files remain corrupt, lost files remain lost.
IOW, practice safe computing.
I heard of a business professional who sued his doctor for time lost when he was kept waiting for an extremely long period with no explanation, offer to reschedule, etc. (IOW, he got "airline treatment.") Whether he collected isn't the point so much as the recognition of the concept, and the corresponding smart pro-customer-service steps taken across many industries and companies. Whether defensive or pro-active, better customer service is better for everyone in chain of relationships.
HTH
Regards,
Peter
Peter Gold
KnowHow ProServices

Why does adobe premier elements render my video everytime i change something in it even when i have lots more of the video to edit? other editing software only seems to render at the start then lets you edit until your ready to save at the end. Constant

why does adobe premier elements render my video everytime i change something in it even when i have lots more of the video to edit? other editing software only seems to render at the start then lets you edit until your ready to save at the end. Constant rendering means its almost impossible to edit anything. Please help.

H TheGamer
What version of Premiere Elements and on what computer operating system is it running? It will not influence my answer but will give me information in case I need to get into version specifics to detail my answer further.
Timeline rendering is a preview matter. It does not fix anything, but it is your window of opportunity to catch of problem sooner than latter. If the Timeline rendering indicator displays orange (11 or higher) for the line above the Timeline content, that is the project telling you that you are not getting the best possible preview of the playback of that content in the Edit area monitor. And, every time you edit a file, you have altered the file from the time before. So, if you want to see the best possible for what you now have, you Timeline render. This is particularly helpful when you are dealing with titles, effects, transitions, and non native formats. You cannot turn off the Timeline render indicator system, at least none that I have ever found nor seen reported. You can do selective Timeline rendering by having the gray tabs of the Work Area Bar span only the Timeline segment that you want Timeline rendered.
Consequently, you either ignore the Timeline render indicator system, move on in the project, and take your chances in the outcome or you Timeline render to get your best possible preview if the Timeline render indicator is suggesting that you do so.
I am not approving or disapproving of this project feature, just commenting on the what is.
This is not Adobe. Rather user to user. If you want to have your voice heard at Adobe, you might consider filing an Adobe Feature Request Bug Report Form.
https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform
Please consider.
ATR
Add On...it is also possible to do Timeline rendering in a project, save close the project, and reopen it to find your previously "green" lined content now "orange", indicating unrendered. Yet the preview files generated originally by Timeline rendering are still existing in their hard drive save location. That is another story for other time.

Adobe Help App for Mac - Thumbs Down

I don't know where to put this, so since I'm using Premiere Pro right now, I guess I'll post it here...
First of all, I can't stay logged in when using the help app because the silly "stay logged in" checkbox won't check!
Secondly, the help app is sluggish compared to a regular browser. I would much prefer to use my web browser of choice, but I don't because Adobe messed up the whole browser UI by eliminating the frame-based approach that was used in CS3 (I skipped CS4). This means that the table of contents disappears when a new page is visited, which drastically reduces the utility of the help. Why Adobe chose to create its own web browser is beyond me. And why the browser UI is so lame is beyond me too. In an age of Web 2.0, HTML5, web apps, AJAX, and such, a super slick browser UI for product help could have been created; but no, we're stuck with a sluggish help app that can't even keep me logged in.
-Steve

Here's the forum for this kind of feedback:
http://forums.adobe.com/community/creativesuites/communityhelp
Please give feedback there. It nees to be seen by the people on that forum, who make the decisions about the Help system.
BTW, you can change the preferences so that Help opens in your default browser instead of the Community Help Client application. It's what I do. See this:
http://blogs.adobe.com/preran/2010/06/customizing_options_in_adobe_c.html
Oh, and here are direct links to the PDF and HTML versions of the documents:
http://blogs.adobe.com/premiereprotraining/2010/08/help-documents-for-creative-suite-5-pdf -and-html.html

Why does adobe digital editions not recognize my nook?

Why would adobe digital editions not recognize my nook when I connect the nook through the usb port?

Thanks for the quick reply, and sorry for the late response. I'm trying to do this for my mum on her computer, but I don't live with her, so it can be hard for me to find the spare time to get to her place.
Okay, let me start by listing a few things in dot points:
- Adobe Digital Editions does not recognise the device. There doesn't even appear to be any menu options for a "device" anywhere in the program.
- When I connect the device to the computer, the screen lights up and the word "USB" appears on it, so it is definitely noting the PC connection. However, no device appears in "My Computer" (running Windows XP). Tried using "Add Devices", but it couldn't find anything.
- Yellowstone, the brand, appears to be a product of JB Hifi, the store she purchased it from, and has no website or online software/drivers.
- I downloaded Calibre as you said. It seems a lot cheaper, but has easier to read options. However, it still won't let me load to my device (the text is greyed-out). I assume this means the program is not recognising the device either.
Not sure what to do now, kinda run out of ideas. Any more help would be greatly appreciated.
Thakns Linda.

Adobe Help Manager Not Updating

With Adobe Creative Suite 6 Design Standard.
In Windows 7 (32-bit or 64-bit) the following Entries appear in Adobe Help Manager:
* Adobe Media Encoder Reference
* Bridge Reference
* Extension Manager Reference
* Illustrator Reference
* InDesign Reference
* Photoshop Reference
* Using Acrobat X Pro
In Windows 8.1 (32-bit or 64-bit) the following Entries appear in Adobe Help Manager:
* Bridge Reference
* InDesign Reference
1. Why the difference for the same installation, however on different Windows Operation Systems?
2. In addition most of the PDF User Manual are "No Available" regardless of the OS installed on - why?

it because it was not well un installed
replace muse by the program you need
was not well uninstalled, i gave them a hard time a little. i'm on mac if you are not still follow the links and go back on its track to find the pc page.
http://helpx.adobe.com/muse/kb/uninstall-muse.html#id_14142
http://helpx.adobe.com/muse/kb/uninstall-muse.html
http://www.adobe.com/go/muse_latest_mac

Why the Adobe Flash Player's download is stuck at 25% for hours?

Hello! I have a MacBook Air. When I try to install Adobe Flash Player, the download stops for hours at 25 or 30%. Could someone help me?

Thanks a lot!
Le 23 mars 2015 à 17:13, m_vargas <[email protected]> a écrit :
Why the Adobe Flash Player's download is stuck at 25% for hours?
created by m_vargas <https://forums.adobe.com/people/m_vargas> in Installing Flash Player - View the full discussion <https://forums.adobe.com/message/7333434#7333434>
Hi,
Please try the offline installer posted at the bottom of the Installation problems | Flash Player | Mac <https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-mac.html> page, in the 'Still having problems' section.
Maria
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Why does Adobe send me an email every month saying my account will automatically expire then bill me anyway using expired credit card information?

Why does Adobe send me an email every month saying my account will automatically expire then bill me anyway using expired credit card information?

This is an open forum, not Adobe support... you need Adobe support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Why does selecting "help" in Premiere Elements give me a http403 forbidden message?

Why does selecting "Help" in Elements Premiere 11" give me a 403 Forbidden message?

I have looked at hosts file.
If I understand your suggestion correctly, I have compared my hosts file entry with the link you provided:
http://1.bp.blogspot.com/-Zyw0c7iJGJs/Uz9A3uyRpMI/AAAAAAAABZo/6s9KihpCW0I/s1600/hostsfile. JPG
and they appear to be exactly the same.
[PS: Could an issue here be that my version of PE (11) is not the latest version (13)? (Or should using PE11 still permit use of the "Help" feature, without a "403 error" ?)]
From: A.T. Romano <[email protected]>
To: Don Giger <[email protected]>
Sent: Wednesday, October 29, 2014 3:09 PM
Subject: why does selecting "help" in Premiere Elements give me a http403 forbidden message?
why does selecting "help" in Premiere Elements give me a http403 forbidden message? created by A.T. Romano in Premiere Elements - View the full discussion
DonOma
Let us look at the hosts file and inspect its content for unwanted/unexpected entries.
STEP 1
Find the hosts file. In Windows 7, 8, or 8.1 64 bit, the hosts file is found in the path
Local Disk C
Windows
System32
drivers
etc
and in the etc Folder is the hosts file
STEP 2
Right click the hosts file, select Open, and then Notepad. Open the hosts file's Notepad document.
Do you see anything below the last line in the default hosts file as shown in the screenshot?
(Always backup the hosts file before editing it.)
http://1.bp.blogspot.com/-Zyw0c7iJGJs/Uz9A3uyRpMI/AAAAAAAABZo/6s9KihpCW0I/s1600/hostsfile. JPG
ATR
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Why is Adobe Help still so lame?

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