Why is there a double charge?

hello
yestarday we buy 0ne ringtone and we was charge bouble $3.9
< Personal Information Edited By Host >

For your personal security I have reported your post so that the hosts can delete the email address
etc. It is unwise to put such detail in a public domain. There should be an option to cover problems in the body of the receipt. You should use that.

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Why are there itunes store charges on my credit card statement but there are no purchases under my itunes account?

Why are there itunes store charges on my credit card when there are no purchases under my itunes account?

Have you added or changed your card details on your account and they are temporary store holding charges ?
Unknown charges : How iTunes Store charges might look on credit and debit card statements

Why am I being double charged for HD Technology Fee?

So I have:1. HD TECHNOLOGY FEE $9.992. HD/DVR Service^newline^(Includes HD Technology Fee) $7.99 If HD/DVR Service^newline^ Includes HD Technology Fee, then why am I being charged for it seperately?

zorrobyte-
I apologize for the delayed response. I have reviewed your account and have sent you a private message regarding your concerns.

HT204088 doubled charged for the same app

Why am I getting doubled charged for the same app

Could you be more explicit, this is a user forum. Apple does not answer questions here. We are not mind readers. What app? How do you know that you were double billed? Was it with the same Apple ID or with two different IDs?

I was trying to log in using my credit card, and was unable to. However when I checked my checking account i seen there was 4 charges from itunes. But, i was never able to sign in. I would appreciate a PERSON contact me to explain why this happened.

Hello,
Last night my daughter was trying to log in to take care or some apps she has. While she was doing so, she got a message that said credit card was declined. Three time that popped up on her. then I tired with my credit card, and the same thing happened. So I left it and tired calling. But do you think there could be a person to talk with **** NO. Now I am stuck doing this. So anyway's sorry to rant, I Checked my checking account today and found there were a charge from itunes of $1.38 on it. I then looked at my daughter account and found 3 charges of the same amount. Mine ended up getting a overdraft fee of $35.00.
My question is. What are you going to do about this? If I am unable to log in how can I get charged? does not make a hole lot of scene to me.How about you?

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
Is the credit card registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management
Each time that you add or change your card details then a temporary store holding charge may be applied to check that the card details are correct and valid (though that is usually $1 or the approximate local equivalent) : http://support.apple.com/kb/HT3702
Did your daughter owe any amounts to iTunes ? Does anything show on your purchase history : http://support.apple.com/kb/HT2727 ? If they are proper charges which you don't think that you should have then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Why is there an invoice if free of charge?

Hi
Why is there an invoice if free of charge?
Please help by explaining wether that is correct or not?
Thanks
Prathima

Dear Prathima,
Though it is free of charge Excise duties are applicable on it so we need to create Excise invoice also and at the time of Dispatch of that material, with out bill how the transportor will accept that material.
because all these problem we need to create invoice of zero amount.
Regards,
Rahul

Why are there no iPhone 6 battery cases with a lightning input port for charging instead of a micro USB?

Why are there no iPhone 6 battery cases with a lightning input port for charging instead of a micro USB?
Does it have something to do with the MFI certification? Is micro USB just cheaper?
I don't want to have to carry around another cable and it seems like this would be a good product. What am I missing?

sanjaykd wrote:
Valid point.
So can I ask why there are no MFI certified lightning female ports on battery cases? Or more so, does this certification even exist?
And why not?
This is a user-to-user technical support forum. There is no one here from Apple to answer "why". Again, I would recommend contacting the manufacturers or use the Contact Us link at the bottom right of every page for information on how to contact Apple directly.
I suspect that manufacturers may view the more standard microUSB charging port as a selling point. Those types of cables are cheaper and ubiquitous.

I am looking for a double charger 2 iPads at one time, is it out there?

I am looking for a double charger, 2 iPads at one time, is it out there?

Sorting and rearranging bookmarks - Firefox (and working with bookmarks) http://kb.mozillazine.org/Sorting_and_rearranging_bookmarks_-_Firefox   
*SortPlaces sorts ALL of your bookmarks in 3-6 seconds, suggest not doing automatic sorting https://addons.mozilla.org/firefox/addon/sortplaces/
*Go Parent Folder locate the Bookmark folder for a Bookmark in Bookmarks search results https://addons.mozilla.org/firefox/addon/go-parent-folder/
*'''Show Parent Folder''' adds a column to the Library List ("Ctrl+Shift+B" > View menu) https://addons.mozilla.org/firefox/addon/show-parent-folder/ 
After installing "Show Parent Folder" add the "Parent folder" column by double-clicking on any column header in the Library List, you cannot sort on the "Parent folder": column, and you should go to the extension's options and turn on "Show folder hierarchy".

Why is there a charge for apps on the mac laptops and computers

Why is there a charge for apps on the Mac laptops and computers and not on the Ipad or Iphone? And the same apps are cheaper on my Nook?

Kind of unfair. I get the cheapest ones on my Nook and all my friends that have Iphones and Ipads are free.
Thankyou for answering me though

Why is there a charge on my credit card for $12.48 that I don't know about?

Why is there a charge on my credit card for $12.48 that I don't know about?

I know it's important to understand your charges cvette52. Have you been able to review your statements to match up this charge? Do you have postpaid or prepay service with us? Wireless or landline?
JonathanK_VZW
VZWSupport
Follow Us on Twitter@VZWSupport

Yesterday, November 5th in Hong Kong Applestore official website to buy iphone, today, November 6 double charge received from the bank,my question is why,and My credit card in your online spending to ensure safe?

Yesterday, November 5th in Hong Kong Applestore official website to buy a cell phone, today, November 6 double charge received from the bank, I suspect that my credit card was stolen brush on your website, very anxious, please contact me at email
<Personal Information Edited by Host>

Thank you reply，I have reading the Payment & Security and knowing the double charges， because one of my order have 2 iPhones
That’s confuse me，make me so anxious， Apple store should send a email to tell me，not just write on the small corner of the website，waiting user discover it
Btw，want to reach HK AppleStore customer service phone（+852 800 908 988）, is very very very difficult,I waited over ONE HOUR，could not access to human services
Please help me delete this discussion，I colud not find the delete button，because in the discussion have my emaill adress
Thank you again，have a nice day！

Double-charged, 3 support tickets in and still trying to get refund, please help!

Could someone point me towards an Adobe support manager/supervisor with an email address? I believe the support chat employees may be causing more issues than resolution in my case.
My issue: On 12/26/12, attempting to reactivate an existing subscription, I was double-charged and ended up with two active subscriptions (the re-activated one and a new one). I have spent the last 3 weeks attempting to get this corrected to one active subscription and the second charge refunded, and it appears that on 1/03/12 I received an email saying that I was being refunded, but a couple weeks later I still see no funds in my bank account.
What should I do? I feel like I'm on this wild and crazy goose chase to get my $80.46 back. Every time I open a support ticket (I'm on my third one right now) I end up calmed by statements of 'I truly understand your problem' and then no follow up or resolution, the support technicians don't seem to comprehend me, leaving me very confused and frustrated, it's a mess!
The last person (a couple hours ago) said he couldn't help me and that he would escalate the issue - At this point, would I be best off to ask my bank if they can cancel one of the two charges? I'm digging around for a support email, in an attempt to circumvent the live chat technicians and get to someone who will understand me, but I can't find any way to get support from Adobe outside of that horrible live chat system.
I just sent the following complaint through the BBB:
When I re-activated my Creative Cloud subscription on 12/26 I ended up with two charges on my credit card and two active subscriptions. I needed 1 active Creative Cloud subscription, but ended up with 2. Since then, I have opened 3 support tickets to fix this, and the whole ordeal has turned into a nightmare.
- The first ticket was opened the very next morning explaining the problem and requesting the the duplicate charge to be cancelled.
- The second ticket was opened another day later to ask when the refund would come through and to let them know I was concerned that my account showed both subscriptions still active. I was shocked when the agent said that there was no refund pending, and that I had to specifically state to her that 'I would like a refund' in order to receive one. Even after this, I don't believe she ever put in a refund request because that ticket auto-closed itself and I STILL had two active subscriptions showing in my account.
- The third support ticket was opened today, 3 weeks later. This time the support employee said he cannot help, seemed very confused, said the product had been returned, that a refund CANNOT be issued, and that he would have to escalate the issue. The first and third people I talked to did not seem to comprehend me very well, and I almost wonder if the first or second person made a mistake somewhere that lead to all of this confusion.
I am frustrated, don't know what to do, and have ended up paying for two subscriptions this month, one of which was not used, intended, or needed. I received an email on the third saying that funds had been released, and that it may take 5 days to receive them, but I never received any funds back in my account. The support employees I talk to barely seem to comprehend me and don't have any follow through. I don't know where to go from here. I would like to walk away with one active subscription and one refund for the second one that I was mistakenly charged for, promptly cancelled, and never received a refund for.
I'm not certain why this has become such a complicated matter. Please, help! There is currently one open support ticket regarding this case, but I am sending this email (also sending to the BBB) because I do not feel that support employee understood my issue or what I'm going through.
Thank you,
Order History: [removed, shows home address] - shows 2 subscriptions for the Creative Cloud ordered on 12/26. This was supposed to be 1 subscription re-activated. I ended up with the existing subscription re-activated and a NEW subscription activated.
Bank Statement: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DZ1JZbFltQ01pVDQ/view - shows TWO charges on 12/26 instead of one.
First Contact Transcript: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DdnRic2VTWkZBdG8/view - Explaining the issue and asking for a resolution.
Second Contact Transcript: (not saved)
Third Contact Transcript: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DRHY1c1pIemM3azg/view - Support employee saying I cannot receive a refund, and that he has to escalate the issue.
Email stating a refund has occured: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DdmNybjlHQ2pwM00/view - I found this today, but in reviewing my bank statement no funds were ever credited back to the account for RMA:0065706197.

Hi Artinreality,
Someone will be contacting you shortly to help get things sorted out.
-Dave

Double charge full month of Family Plan which only used for 7 days and full month of individual plan

I changed from Family Plan to Individual Plan and I got only refund back $9.99 for one line that stay with Verizon but I got charged double both Family Plan and Individual Plan for full month without any credits for 23 days of unused Family Plan. ($120-discount Family Plan + $39.99-discount Individual Plan) per 1 month (from 06/07 to 07/06).
I am asking the credit of unused 23 days of Family Plan back into my account when I changed from Family plan to Individual plan then I got the answer like this which I do not agree at all.
"As the previous rep stated since the numbers were ported out the bill continued to bill until the end of the current bill cycle. This is the reason why there was no credit issued for the first month in advance. Had the numbers not been ported, and instead disconnected, there would have been a refund issued for any unused portion of the service"
I never saw any clause saying that porting numbers would not get credit issued for any unused portion of the month billed in advance.
I expected refund 23 days credit of the Family plan from 06/06 to 07/06 back to my account since the family plan supposed to be disconnected on 06/07 but because of porting time schedule from other carrier so that all 4 lines completely disconnected the service 1 week later which is on 06/13/2012 and only 1 line(my current number) left as individual plan as it planned originally 06/07.
Family Plan with corporate discount: $120-$16 cisco discount/month------> each day is: $104/30 days= $3.46/day
23 days unused of Family Plan is : $3.46 x 23= $79.58
I still expect missing credits into my account: $79.58-$9.99= $69.59.
At the least if you want to take away the $16 discount for the last month of Family plan, then you still owe me the refund of ($69.59-$16)= $53.59

verizonloyal wrote:
You left out the next important sentence ..... If it is your intention to fool all other members, please correct it.
This is the path for the whole thing:"Customer Agreement"
http://www.verizonwireless.com/b2c/support/customer-agreement
I am not a Prepaid customer and I will be entitled to a refund of unused charge from an advanced month charge. Any cancellation should honor that..I called the customer representative to ask in advance what happened when I plan to keep only one line and change to individual plan ,she assured me that I will get credits for any unused of Family Plan of the advanced month, the new Individual Plan charge will take over and I would not get double charge at all.
I am the customer with Verizon very long time, more than 5 years and I can not believe that you charged me double like that.
Please return me back my money.
I am NOT trying to fool anyone. As with the sentence you highlighted, if what I highlighted ONLY pertained to prepaid customers, it would have indicated it in the sentence. Since it did not, it DOES NOT. Postpaid customers are NOT mentioned at all within the section about porting numbers. Are you saying since they are not mentioned that postpaid customers CANNOT port their numbers? Didn't think so. The entire paragraph is about ALL Verizon customers EXCEPT the sentence which specifically singles out prepaid customers. You are responsible for all charges until the end of the billing cycle from the point of porting, not from when you asked to be ported. Therefore you are responsible for the charges for the "Family Plan" until the end of the billing cycle.
Unfortunately, you only left ONE phone on the account when you ported out your numbers. Therefore the single line could NOT have been left on a Family Plan, and was therefore migrated to an Individual Plan. AT MOST, you would be entitled to a prorated refund of the $9.99 access fee FOR THAT ONE LINE, since that line was not canceled due to the porting. However, you should ONLY be responsible for Individual Plan charges from the point your single line was migrated until the end of the billing cycle, NOT for an entire month of service. Of course, your bill would show that the following month was being charged, too, since Verizon charges a month in advance.
While Verizon may refund you more money just to placate you, according to the CUSTOMER AGREEMENT, you are not entitled to it.
Good luck.

Double-charged for Creative Cloud Membership - I need a refund!

My student subscription was automatically cancelled and switched to a regular subscription. Adobe never told me, but I saw on my bank statement that I had been charged $24.99 instead of $14.99.
When I first contacted Adobe and asked for a refund, the customer support rep told me to simply cancel my old subscription and create a new student subscription with my student account. I did this, and then I was charged a FURTHER $14.99 under this new subscription, for the 'new month' that I had already been charged for (that was the original $24.99 payment).
I have now tried twice to contact Adobe's support service, and both times I have heard excuses such as 'There is a technical fault with our systems - when I try to refund you $24.99, it only lets me refund you $14.99' or 'I will escalate this to a higher team member'. I have yet to hear back from Adobe and it has now almost been a month since the double charge, and I am worried I am going to be charged AGAIN (or worse, twice again) in the next month if I don't get this resolved.
Please assist, and in future, please tell your customers before you start charging random balances to their credit cards.

Hi aagirlz
An email is sent 30 days prior to the annual renewal date with details of the renewal price. Sometimes this might go to your spam/junk folders so it's worth checking there.
When you signed up for Creative Cloud at the promotional price, the offer terms would have explained that the promotional price is valid for 12 months and then you renew at the standard price for that plan.
The current student/teacher offer terms can be viewed here: Creative Cloud free trial & plans : Adobe Creative Cloud
Kind regards
Bev

Why is there a maximum email attachment size?

I can understand why there is a maximum MMS file message size but why is there a maximum email attachment size set by the handset? The limit is preventing me sending pictures from my phone. MMS messages are charged at a flat rate but GPRS data is chared per kB. My operator, Tmobile, say they have no limit on email message sizes (and obviously they make more money if you send a larger file. If I transfer my sim card to my laptop or PDA I am able to send any size of attachment with no problem. But with the sim back in the handset a limit of 100kB is imposed. I get the same result using both Tmobile or Orange sims. This is especially annoying if you have a phone that produces high quality images with file sizes several times the limit. You can have a great image with no means of sending it at its original resolution. Anyone know why this is?

Most operator's (carrier's) MMSC (Multimedia Messaging Service Center) servers do set a limit.
What the MMS size limit that's guaranteed to go through is defined by a document known as the MMS Conformance Document (maintained by OMA, Open Mobile Alliance, which is a standardization organization by mobile device manufacturers and network operators, primarily).
So, both the handsets (phones) may or may not have a size limit depending on how it was designed, and in addition the networks also have their own limits, and they do not need to be the same, but the doc I mentioned specifies what the devices and networks have to support, at least.
More on OMA (and you can try to find the MMS Conformance Doc, if you wish):
http://www.openmobilealliance.org

Why is there a double charge?

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