Why no Friends & family on the 700 minute plan

I generaly use 400 or less of my shared minutes a month, so I wanted to switch to a lower plan. Now the next smaller plan Verizon offers is 700 minutes, with no friends and family included. Why not include at least 3 or 5 friends and family numbers. I use around +400 minutes of friends and family a month, so now I am afraid I will not have enough minutes. I am not very happy with the limited plans that Verizon is currently offering now. I think there should be more choices for all the differnet needs of customers. Anyone else having this same issue?

budone wrote:
...I am very thankful that I get to keep my Alltel plan, even with getting a new Verizon phone. 500 minutes, 12 F&F and nights at 7pm....
Sweet! This plan would totally work for us....but instead we have the 1400 with 10 F&F - overkill, since we only use about 500 minutes a month this way. If we were to bump down to the 700 minute plan though, we would LOSE the 10 F&F and then be OVER by a couple hundred minutes.... :::::sigh:::::
So we pay the extra for 1400 and never give a thought to overages....we are not even close.

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Switching phones--why can't I keep the same data plan?

I am on a family plan with three phones on it, two of which are Android phones. The third line, currently suspended by me, is on an LG Env3. Before the data plans changed, I added the unlimited data to the phone for $29.99. I reactivated the line to verify the data plan shows on it, and then suspended the phone again.
I want to use this extra line as a house phone, and I have an HTC Eris I'd like to use. Since it's a smart phone, I know I have to have a data package, which is already attached to the line. When I got on-line and tried to reactivate the line, changing it to the Eris, a window popped up telling me I have to switch to one of the new data plans.
Anyone have any idea why it is doing this? I changed from the Eris to a Thunderbolt on one of the other lines two weeks ago, and had no problem keeping the unlimited $29.99 plan.
If I call customer service and do it with a rep, will I be able to keep the $29.99 data plan?
Thanks for sharing your knowledge.
(Originally posted in wrong forum)

LG Env3 is not a smartphone. The feature phone unlimited data plan is coded differently than the smartphone unlimited data plan. If you change that line to a smartphone (like a Droid Eris) you have to select from the currently available data plan options.
As long as you keep a feature phone on that line you can keep the grandfathered feature phone unlimited data plan.

Suggestion about the 10 friends & family

Hello, My Husband and I have been customers for several yr now and have recently had to go from the Mins. to the 1400 min plan due to the fact that a couple of my friend are not on Verizon, but the rest of our family is on Verizon so now it gives me the option to add my friends to a list and it won't cost me mins. well that's great but now that I have the list which only consists of my two friends I have used less then 200mins in a month and I've had the 1400 min plan now for about 2 1/2 months so why can't Verizon take and make the 700min plan have two or three friends and a family for those that really can't afford to the extra $20.00 a month and especially now days with the economy being the way it is. I think it would benefit a lot of people that don't even come close to using 1400mins or really can't afford to add the extra $20.00

A lot of people are in your situation. The Friends & Family feature of the 1400+ minute plans can easily drop down your usage below the 700 minute point. Part of the reason the F&F numbers are only included on higher priced plans is because of the number of minutes many people get for "free" when using them. I don't think we're likely to see them included on the "budget" plans of 700 minutes for Family Share or 450 for Individual.
I think the best way to save money in your case would be to look at your usage, and try to maximize your night and weekend minutes. Keep your calls to other Verizon users during the day, and then call the non-Verizon folks during "off-peak" times. Maybe with a little diligence, you can reduce your usage far enough that you will be able to move back to the 700 minute plan.
You could also look into doing something like using Skype (or another computer program with cheap VOIP calling) for some of your calls at home to take pressure off your cellular minute allowance.

I need to know if dropping or cancelling a line on my account will affect Friends & Family eligibility?

I currently have a 1400 minute Voice and unlimited texting friends and family plan with 4 lines, I want to drop 2 lines because they are no longer needed, will that effect the friends & family eligibility. I plan to keep the 1400 minutes a month plan

No, you won't lose Friends and Family if you remain on the 1400 minute plan. If you drop to the 700 minute plan, then you'll lose it.

Will there be new Canada or Mexico calling plans thanks to the Share Data Plan?

I recently signed up for Verizon service (back in March, 2012) and go the 700 minute family plan (2 smart phones with data and one "feature" phone). One of the reasons I chose Verizon over AT&T was because Verizon had coverage in a portion of Canada that I visit and had a Canada Calling Plan to cover that area. My goal was to switch to that plan for the month of my trip so that I could make/receive calls while in Canada. Now, however, because of the new share plans, I would not be able to switch BACK to my preferred family plan (which gives me the upgraded 4GB per smart phone instead of 2GB). So, I have a great plan now, but if I switch to the Canada plan for 2 measly weeks (or the full month), I can never switch back without having to choose the new share plans (which won't be as good a deal for me).
Hence, I don't plan to switch to the Canada calling plan. So, is there ANY other kind of add-on service that I can use on my existing family plan that will let me make/receive calls for a reasonable rate in Canada? For example, Sprint has a $.2.99 add-on that let's you make/receive calls in Canada for $0.09/minute. Without any kind of add-on, the per-minute rate is $0.69 and I think that's just airtime, it wouldn't include the long-distance cost of calling a Canadian phone# (I can work around that by using Google voice, but still...not as nice).

Thanks for your response. The plans are still there, but I don't want to switch to them because then I can't switch back to my current plan (700 share minutes for 3 phones plus 4GB or data for each phone). The equivalent service under the new plans would be far more expensive. So, I'd really prefer to keep my current plan and use some kind of long-distance rate plan while in Canada. This was one of the main reasons why I chose Verizon over Sprint (the town I'm visiting only has CDMA coverage, no GSM, so T-mobile and AT&T are out).

Change Minutes Plan = $500 Bill

Back in October I called the 1-800 line to inquire about having a lower allotment of minutes for the two lines on my account because of the fact that we hardly use any of them. The representative I talked to was able to take our 700 minutes plan and drop it down to 450 and all seemed well. Saved around $40 per month on my bill. Fast forward to this past Sunday (12/29) and I received my e-mail reminder that my bill was available for viewing/payment. I look and come to see the amount had jumped to a staggering $511.07 (see screenshot below).
(image containing phone number removed)
I immediately called the 1-800 line to find out why it was so high and the representative I talked to (named Sam, no last name) informed me that when I made the plan change of 700 minutes to 450 minutes, that doing so took away the unlimited messaging feature. Thus the two lines were charged per message sent/received. This was not mentioned to me when I made that change back in October. Sam put me back on the 700 minutes/unlimited messaging and said he escalated the matter and would contact me the following day (12/30) with an update on the matter. Sam did contact me the following day (after I requested an update through online chat) and he informed me that he was still waiting review from his supervisor and would contact me the following day (12/31).
Yesterday came and went without an update from Sam and this morning, I called the 1-800 line and the representative I talked to today (Genesis, badge: (removed)) was far more helpful in that first she informed me that when I made the initial call on Sunday, the billing error should have been rectified right then and there. She then proceed to fix the issue which resulted in her crediting my account an amount of $297.40 (see screenshot below). Genesis informed me that by the end of the day when check my account, the balance should no longer be $511.07, rather $213.67 after the credit has been applied. As of writing this post, the amount still shows $511.07.
(image containing private info removed)
That said, an amount of $213.67 is still more than what I have been paying in the past (see screenshot below) and while I am very appreciative of the help Genesis provided this morning, I do not consider the matter to be completely rectified. I made a change on my plan but was not informed at that time that a key feature would be taken away and now I'm stuck with an abnormally high bill.
Is the credit of $297.40 the best that can be done in terms of rectifying this or can more be done? I gotta say, looking at the prices of the other carriers, it's looking like a switch is going to be in order and this billing snafu is only accelerating it.
Private info removed as required by the Terms of Service.
Message was edited by: Admin Moderator

kdfederer wrote:
For it to be cheaper changing from 3GB to 10GBm you would need 6 or more lines on your account. 3gb is $40 per month and 10 GB is $100 per month. For lines out of contract, you get an additional $10 per month discount, but only on lines out of contract (on NEXT or completed 2 year contract or Bring your own phone).
The out of contract discount is $15 for plans that have data plans of 6Gb or smaller and $25 discount for plans that have 10GB or larger.
If you change mid cycle, there will be a prorated charges for the partial month.
If the original poster normally uses 1-2GB over their plan allowance, then it wouldn't take as many phones on the account for the 10GB plan to be cheaper.

Last day of billing period - do I change (# of minutes) plan TODAY or tomorrow?!

I had to 'change my plan' for the last 4 days of my billing month in order to add on minutes to my 700 min plan,without getting charged $.45/minute extra. The 4 days are up TODAY, but not until mid-night. HOW/WHEN do I change back to my usuallly sufficient 700 minute plan - if I do it today, will it IMMEDIATELY end my extra minutes for this billing period and change it back, or is it assumed...never like to do that...that it will take effect TOMORROW, which is the start of my new billing period. what's the worst if I wait until tomorrow...will they just pro-rate? Thank you!!

jpmitch77 wrote:
I had to 'change my plan' for the last 4 days of my billing month in order to add on minutes to my 700 min plan,without getting charged $.45/minute extra. The 4 days are up TODAY, but not until mid-night. HOW/WHEN do I change back to my usuallly sufficient 700 minute plan - if I do it today, will it IMMEDIATELY end my extra minutes for this billing period and change it back, or is it assumed...never like to do that...that it will take effect TOMORROW, which is the start of my new billing period. what's the worst if I wait until tomorrow...will they just pro-rate? Thank you!!
I can only hope that you had this change backdated to the beginning of your current billing cycle, so that you won't get the extra charges that you are trying to avoid.
For example, if you did not backdate the change with 4 days left on your 30 day cycle: For the 1st 26 days of your cycle, you would have had an allowance of 607(26/30x700=607) voice minutes with anything over that charged at the $0.45/minute rate. For the last 4 days of your cycle, you would have had 187(4/30x1400=187) voice minutes and anything over that charged at the $0.40/minute rate.
If you backdated the change to the beginning of your current cycle, you would have had 1400 minute allowance to use over the entire month.
As to changing back, you can do it at any time, just have it take effect at the beginning of your next billing cycle. That way, it will take effect at the end of your current billing cycle and you will have 700 minutes to use for your next billing cycle.

Suggestion to bring back lower minute plans

I normally use 20-80 minutes a month on the 450 minute plan (weighted toward the lower end). It's quite excessive for my needs and Ive seen more than a few (albeit older) posts from customers just withing the past hour looking through the forums with the same feeling. I'm currently unemployed and back in school, so money's tight. I am rather happy with the quality of service I receive and hear negative things about other carriers in my area, so I am hesitant to leave Verizon. I just reupped my contract, which I was hoping to downgrade my minutes plan (I'd set it artificially high for the unlimited texting a few years ago) and saw that the lower minute plans are gone. I'd heard from my local rep that this was done to be competitive, but it seems more logical that a provider would be more competitive with more options, not less. It just seems removing the lower plans was really done to increase profits.
So if you think they should increase their options for customer please comment. If you disagree, please give an alternative if you feel you have to say anything. I'm quite used to forums from World of Warcraft and Rift, so I'll likely disregard anything that's unsupported/troll-like.
Thank you.

There's always prepaid

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Why no Friends & family on the 700 minute plan

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