Why would I stay with Verizon?

Hello,
I am just writing to get this on file how displeased I am with Verizon. I switched back to Verizon just over a year ago because of the service coverage Verizon provides. I will be leaving Verizon when my contract is up because of the poor quality equipment Verizon chooses to supply. My first phone was a LG Cosmos II, and it had several issues. The primary problem with the phone was it has a mind of its own and always shuts itself off. The first phone also found it interesting to delete all the information off the phone and take about ten minutes to reboot, it was warrantied. The second phone had the shut down issue also, so it was replaced. I'm not sure if I had three or four total, lost count, but you get the point. The phone was replaced with a Samsung Intensity III. The Samsung after being charged one morning was so hot you could have probably cooked your breakfast off it. It also quit receiving text messages at this point, so for kicks I removed the battery and put it back in, then turned on the phone. The phone booted up and I received about fifteen messages or so, one being a few weeks old. The other thing about this phone is it needed to be charged usually three times a day, so it spent more time on the charger then it did in my pocket. This phone has since been replaced. I would also like to add that I did pay out off pocket for a battery and back cover for this phone. The new phone arrives, I install the battery and charge it up, this phone will only hold a charge for tops of thirteen hours. I call Verizon and customer service is sure that a new battery will do the trick. The new battery comes in, I charge it up, and it still won't hold a charge. I call Verizon, they send out another phone. On one of my talks to Verizon about my Cantenna that works about ninety five percent, the tech feels I need a battery charger, so its new now too. I'm also informed that I would need to pay to have a service guy come out to work on something that's been glitchy since day one (home fusion).The system goes out randomly for five to fifteen minutes at a time. I have had several answers to this problem and the closest to getting it working was replacing the router. This helped out a ton, I was told the tech needs to be out when the service is acting up, and I would need to pay one hundred and fifty dollars because I did not purchase a service agreement. Sorry, not going pay to get something fixed that didn't work great to start with. Back to the phone. The new phone comes in and I put the battery in but decide not to activate it just in case. The new phone held what appeared to be a charge for twenty four hours. I activated the phone, and I am now charging the phone twice a day. So there is more then likely a programming issue. Called tech support they agree to a possible programming issue, decided there was not much more Verizon could do, may be i should contact Samsung or Verizon could contact them, but it might take some time for Samsung to get back with Verizon. I call Samsung, explain what's going on, they are willing to repair the device but I won't have a phone for five to seven business days, I would not call this acceptable . Called support, they inquire about me paying to upgrade to a smart phones, not interested in paying money to replace a phone that has not worked properly since day one (over a year) They moved me over to level two tech support, explained the issues, this tech decided to send another phone. Ok, I'm quite sure if three is not the charm four won't do much better, but we'll try.
So, here's what I figure
Probably more than eight hours on the phone with tech support.
Between the Home fusion and the phone six or seven trips to the post office.
X amount of missed or lost phone calls
Not sure about how many missed text messages
Paid for a battery and back cover for the Samsung to replace a crappy LG
an offer to pay to upgrade to a phone that would have been free when I switched to Verizon. Not to mention I paid a few bucks out of pocket to get the first LG. I think it was eighty dollars but there was a rebate.
There were a few smart phones for free.
It also sounded like I might be extending my contract, that was the feeling I was getting.
I would be better off buying a used phone off Ebay just to limp through my contract.
I didn't even mention my wife's phone has been acting goofy but she is afraid she will end up with a phone like mine.
So after more then a year with Verizon and not having a reliable phone I should even think about paying to make something work that should have from day one?
All I wanted at this point was to send an email and Verizon wants me to put up with more on the phone or send a snail mail.
There are enough providers out their that when my contract is up I will look for a more reliable service.

I say this kindly but please learn how to paragraph when posting to message boards. Makes it so much easier for people to read. If you are not happy with a company that is what you should do is find another one that suites your needs. Also any verizon branded phone will work so you can see if family or friends have one laying around you can borrow until your phone is fixed. I have 3 basic phones here in case one of ours breaks. When my husbands phone was on the way out last year I bought him a used one for $10 that has worked fine all this time. Mary

Similar Messages

My last effort to stay with verizon, hopefully a rep will see this and respond

I would like to start off by saying that between my self and my father we have been with verizon since he bought an analog cell phone in 1998. But that should not matter because all customers should be treated the same. I will explain my recent issue below.
This past week a family member who was on my account decided to up and leave verizon and got his own account with T Mobile, who in my area has very good coverage. This is based on actual people who use T Mobile, not looking at a coverage map. He basically stuck me with his line and a $190 ETF. I fully understand that i am responsible for that fee and I'm not arguing that. However this all ties in together with my next part of the story.
Also, in the middle of all this we have been looking at ways to lower the bill. Currently the bill was around $200 sometimes less sometimes as high as $220. that was for 3 phones and only 2GB of data! only 1 line is under contract . the other 2 have been month to month for probably 2 years. I was unsuccessful at lowering the bill with out having to sacrifice, such as removing insurance, etc. So i explore other carriers. AT&T for 10GB of data, yes 10 GB of data, thats 5 times as much, comes out to 145 a month (100 for data 15 for each device. Compare that to verizon over 200 for only 2GB? thats incredible over $55 a month savings plus 5 times as much data usage. with my 22% off discount from the 100 data id save another $20 so now I'm at $125. with verizon i only get the discount from the data package as well. so $50 ends up being about $40 . not a real savings there .
current promo - will give me $100 for every line that i open or port over to ATT
Next stop is T Mobile, unlimited everything for 3 lines is $90 a month for 500 mb of LTE data per line. if i upgrade that to 2.5 GB per line of LTE data the price is $120 total. and theres no overages after 2.5 GB they only throttle the speed down. for $150 a month i can get unlimited LTE for all 3 lines. but for my case i would only need the 2.5 gb of LTE for 1 line. which puts me at $100 a month and never will have overages. and i can upgrade or downgrade the data on the other lines for only $10 more a month. not a bad deal. I'm between $90-150 depending on how much high speed i want, will never have overages and can change the plan at any time to get more high speed. this works great if I'm taking a trip and will use more data i know i won't have overages. my discount here would be 15% off the entire bill so 110 ends up being 93.50
current promo - will pay my ETF
so here are my options -
att is $125 a month for 10 GB which i will never never never go over.
t mobile $93.50 a month for unlimited everything and 2.5gb LTE and for only $10 more i can have unlimited LTE
verizon $200 for 2gb of LTE
not to mention prepaid carriers .. straight talk, net10 the list goes on.unlimited for $45. all of which have great service in the philly/southjersey area and use the main carriers service anyway.
before going any further i will say i have 3 unlocked phones that i can use so I'm not factoring in cost of the device. please do not try to justify using one carrier over the other because of the different ways they finance the device. the device costs are the same at all carriers so that wouldn't change. only thing that changes is how much to put down or pay per month. iphone is always 650, 750, 850 no matter what.
so now lets put these 2 problems together. I call customer care to see options for canceling the line that the family member stuck me with. Its $190 to cancel. i admit i am responsible for it and explain that i can not afford that fee and if i have to pay that then i will be switching to ATT or t mobile. both who will give me month for switching (tmobile pays the ETF and att will credit me $100 per line so $300 total)
the rep immediately says i can transfer the contract date to one of the lines with no contract. . I tell him that is a nice offer however those 2 lines have been out of contract for 2 years. and when i want to upgrade them i dont want to be stuck with the upgrade date. i also explained the only phone is used very little for work purposes and i will never upgrade or put a contract on that line. he understands and advises me that that is the only option to cancel a line with no ETF.i move on to my bill. i ask him what can be done about it. i asked about the loyalty plans. he advises me that for my main line i can have $60 loyalty plan which is 2gb data and unlimited talk/text with $15 overage per GB. however theres always a catch. i have to sign a 1 year agreement, i can not thether the data, i can NOT use my discount with a loyalty plan . for the other line i do not use much the only option is 30 minutes no text no data for $15 a month or $45 for unlimited talk/text and 500mb of data and $15 overage for every 250 MB which is crazy . I'm better off just taking 2 of the $60 options. but again i must sign a 1 year agreement, no thether, crazy overage fees and no discount. so now i end up having 2 lines that are out of contract put onto a contract. 1 of which i can not upgrade until the date of the contract that they switched over. so after 2 years of paying subsidized prices and not having a contract, the only way to get a better price plan is to sign a contact (which was never offered before when you sign a contract) then they dictate how i can use my data by saying i can't thether, plus have overages and no discount. 2gb is borderline. yes i can stay under if I'm constantly checking my data count and only use the phone when i need to. not for fun.
needless to say i told the rep i would on consider and call back. today i call back 2 times to get more information and see if theres a different type of loyalty plan. one time i get the run around. the next time I'm on "hold", but the theres no hold music, etc is just quiet..... so i hung up after 20 mins.
At this point the only way I'm considering staying with verizon is if i can get a good price plan.
hopefully a rep will see this and respond. my billing cycle ends the 6th and this is the last weekend i have to make the switch before I'm billed another $200 for 2gb of data.

Unfortunately since you didn't mark your post as a question, the VZW reps that roam this community won't see it nor will they respond to it.
Signed,
Just another customer

Looking for a reason to stay with Verizon as my monthly plan cost has increased dramatically in the past year. Forced to change plan at last upgrade, and lines that used to be $10/mo are now $30/mo. I cannot afford this any longer.

When I last upgraded, I was told that my current plan (unlimited data was no longer an option) was obsolete. I had to go with the family plan and choose a data plan. Also, the non-smartphones on the account are now $30/mo rather than $10 as they used to be. The cost of service has increased dramatically in the last 18 months. Why, when other services are offering unlimited data and less expensive monthly lines, does Verizon not offer this to at the very least, long-time, loyal customers?

RC like myself do not work for Verizon wireless.
We are customers like yourself.
However his reply was 100% spot on. You may not like his answer but not liking it does not change the accuracy of it.
If you purchased at full price the unlimited data would have stayed.
But when people say upgrade they normally mean a free phone or greatly reduced phone with a two year contract.
The plan change was not necessary unless you purchased smart phones. If you were buying clam shell basic phones only then no plan changes should have been done.
You had 14 days to back out of the deal. Because you did not do so does not mean Verizon did not explain all your options.
You can port out and have Sprint or T-Mobile refund your early termination fees. I read this morning AT&T is also doing this on a limited basis.
Or you can go to Boost mobile or Net10 or Cricket prepaid all you can eat unlimited talk, text and data.
Also look at consumer cellular they may be just what you need.
They range from $10 to $50 check them out.
Good Luck

I am Lost on where to Post this but I am tired of throwing money away by staying with Verizon

I have a MOTO old phone and I want to upgrade. I have never had a smartphone. The MIFI 2200 has never worked where I live, even know it is a 3G device and all the tech support agents have been unable to help me. However, Verizon kept taking my money for nearly a year. I was even paying more than what I should have been paying until about 3 months ago an agent said; "do you know the MIFI unlimited price is $10 less than what you are paying?" So that went down $10. It still has not worked for a year and all I am told it is because of this small pocket in Salt Lake City that is Unified and near railroad tracks, which make the signal unable to reach my MIFI2200.
My contract has been up for about 1 year and I would like to either get far away from Verizon or give them another chance and get an iPhone and the 4G version of the MiFI made by the same company. I understand Samsong has a model too but I was told the company that makes the MIFI2200 3G is the way to go with the 4G.
I know this all will be like living in the stoneage and moving to the current age, but I think I can handle it. I am open for suggestions. I se that I can go in to an Apple Store and have them get me hooked up with an iPhone on Verizon but I would lose my New Every Two.
I really feel lost. I was told the 4G mobile hot spot will work where I live in the same location where the 3GMIFI has not worked for a year.
Is getting ripped of by Verizon just par for the course or am I just a sucker that has no luck?
any suggestions?

How did my Post turn into people thinking that one gets a new phone? I never said that. The program is discontinued but those who still have it will get it. I have 2 lines, one for the MOTO cell phone which gives me $30 off of whatever comes up on their website and $50 off of whatever comes up that the MIFI2200 used.
does anybody know what mobile hotspot has the best reputation? the MiFI2200 3G has a 4G but I have heard that the Samsong is the best. I have no idea what to do but I am hoping the 4G will be able to get a signal since I need a back-up for the online courses I teach.
what other phone is as good or better but easy to use as the iPhone?
I would like some recommendations but not any ******** comments. I am lost and geting more lost the farther I look into what devices I shold get. I need a phone. what are some of the good phones? I have researched but the more I research the more confused I get. I think getting other's recommendations gives me some idea where to at least look. I am not asking for somebody to tell me what to buy just some advice for a newbie.
I also need to upgrade the MIFI200 3G line. I likes the 3G when I lived at a place it worked but when I got in this dead zone it was useless. I am really hoping the 4G will over-power this dead-zone since it appears some people have commented on another forum that their 4G has worked in the area I live in Salt Lake City that is a so-called dead-zone.
it sucks not knowing much about this topic. I read, research, read, ask, join forums, read more and research more but it boils down to how the device will work where I live (as far as the mobile hot spot) and the phone it boils down to what are the good phones and a phone that a person who is not good with this technology can understand and use without too much brains in this topic.
that does not make much sense but maybe somebody will give me some recommendations as far as what to replace my MIFI2200 3G with and what to replace my MOTO cell phone with. I think it will be cool to be able to send a text. I have never sent one but how practical it all seems.

I've been trying to reach someone online to chat for days now, at all times day and night, but the message always says that all agents are busy...All the time? I want to find out why I should continue with Verizon when Sprint can offer me $50/month with

How can you get anyone from Sprint to respond? They're never available online to chat, and there is no place to send an email message....

I'm sure you meant Verizon not Sprint. Even if you got a hold of someone what do you expect to happen? CS reps do not have the power to lower pricing or offer you any special rates. CS reps can't say "Well we'll give you $20 off and double your data to keep you form leaving". It doesn't work that way. Your options are A) stay B) leave

I had an iPhone and iPad but my phone quit receiving calls so I got a Samsung Galaxie and now part of my messages go to my iPad instead of phone. How do I correct this problem? If I would have known this was going to happen I would have stayed with iPhone

Can you help me get my part of my messages from my iPad to my new Samsung phone?

iMessage on the iPad only sends messages to other Apple iOS devices. You need to send SMS messages to non-Apple devices. See below.
Unable to make or receive FaceTime calls after April 16, 2014
http://support.apple.com/kb/TS5419
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Set Up Alert Sounds
http://www.quepublishing.com/articles/article.aspx?p=1873027&seqNum=3
Extra FaceTime IDs
http://tinyurl.com/k683gr4
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Fix Can’t Sign Into FaceTime or iMessage iOS 7
http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
iOS 7 allows you to block phone numbers or e-mail addresses from contacting you via the Phone, FaceTime, or Messages
http://howto.cnet.com/8301-11310_39-57602643-285/you-can-block-people-from-conta cting-you-on-ios-7/
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457#19087457
How to watch FaceTime calls on the big screen with Apple TV
http://www.imore.com/daily-tip-ios-5-airplay-mirroring-facetime
Send an iMessage as a Text Message Instead with a Quick Tap & Hold
http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
How to Receive SMS Messages on an iPad
http://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.html
Apps for Texting http://appadvice.com/appguides/show/apps-for-texting
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
 Cheers, Tom

Firefox crashes ALL THE TIME! Tell me why I should stay with you & not go to Google Chrome.

Please see the above. You are TOTALLY UNRELIABLE! Who am I kidding - what do you care? You'll completely ignore this message. Just as you ignore all the f**king Crash Reports I send...
''title edited by a moderator due to language used''

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and paste them into your response here.
[[Image:SubmittedCrashReports-Win7|width=520]]
<br><br>
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Should I stay with my new ipad at&t or switch to Verizon

I've been going back and forth all day thinking if I should stay with my ipad at&t or switch to Verizon. I would like to know what are the pros and con for both carriers. As I look at at&t LTE coverage map, it just looks depressing compared to Verizons map. Why are they so far behind!? Now, I live in Northern NJ, and at&t LTE tower is lovated in NYC, im not within the LTE range but the 4g or HSPA+. Same goes for Verizon LTE, Nothern NJ is only "extended overage" and so on.... I just want to know, which ipad would be the best in the long run.. Should I wait till at&t starts boosting there coverage or just completely switch.

Well yesterday (march 19) I've decided to switch carriers. I had AT&T with hspa+ in my area. Now that I have swapped, now I have Verizon 3G coverage in my area. So either or Im still in sucky signal are. I live in norther new jersey and The closest tower from at&t and Verizon is located in NYC. Choose carefully what carriers you want. Now, the only downside of leaving AT&T is that there network uses a 2100 MHz signals. And GSM is internationally dominate while Verizon's CDMA is only based in the U.S.
Now based on what Verizon offers, the free personal hotspot is what help me decide. Once you pay for the service, you can do whatever you want and share the Internet on 5 other devices. Meanwhile, at&t doesn't offer free personal hotspot 'at the moment'. It will take them awhile to add that feature and most likely will add it by the next iPad launch. In addition, AT&T likes to throttle, which is why the personal hotspot is not made readily available.
Now, another draw back, when AT&T doesn't cover you with LTE, it will offer hspa+ which is like having 3.5g.. With Verizon, when LTE is not available, 3G kicks in.
I also have AT&T as my cellphone carrier which is why I don't feel like I'm missing out. However, I hope their LTE towers are made available by October since its quite obvious that the next iPhone will have LTE.
Overall, personally I'll will stay with verizon on the ipad and keep at&t on the iphone. I'm not updating to 'ipad4' next year so I want all the features that are available now on Verizon, except the 2100 MHz signals.

After recent Verizon upgrade, my music files are messed up. Used to be able to see all artists. Now only some artists display and there's one giant file of "unkown". Why would that change affter the upgrade?

Prior to March, 2015 upgrade, all my music appeared by Artist. After the March, 2015, upgrade, about half of my music appears by Artist and then there's one giant "unknown" file. Why would this change with the upgrade? Makes my music unsearchable unless I want to search by the song name or album name.

You can try an app like Album Art in the Play Store and it will take any tag info and find and sort music. Should work unless the music files were altered during update, in that case you'd need to remove those files and re-add them to the phone.

How to file a Complaint with Verizon

I don’t know how to file a complaint with, or about, Verizon customer service. After calling Verizon I was shuffled between departments, supervisors, and finally directed to “verizon.com/contactus”. After spending an hour browsing the “contact us” section of the website, it became abundantly clear that I would not be able to find what I was looking for on the website.
A month ago I was in the middle of the moving process and was dreading the seemingly inevitable process of setting up the internet/television/phone, a process that I had to do many times before. My son had informed me of Verizon’s transfer service, also known as “Moving with Verizon”. As we were only moving 3 miles down the road, I figured that I would visit my local Verizon store as this would continue to be the store I turn to if I chose to stay with Verizon. I had several concerns that I wanted to have addressed, chief among them were:
- I have built up a significant number of movie titles in my digital library. If I stay with Verizon, will I be able to keep the movies that I had purchased?
- Each time I move I am inconvenienced with having to distribute my new phone number to my friends and family. Will I be able to keep my current phone number if I stay with Verizon?
- When I first started with Verizon I had significantly less credit with Video on Demand than I do now. If I stay with Verizon, will I have to go through the grueling process of building up my credit again?
The sales associate was very kind and willing to help. I was assured that
-          I should be able to retain my purchases with Video On Demand
-          I can bring my phone number from my previous address
-          My Video on Demand credit could possibly be reset after the transfer, but a single phone call to customer service could set my credit back to normal with minimal effort
Throughout my questioning I was assured that my current services would transfer uninterrupted by the time of the move. As you could imagine I was ecstatic. We scheduled a technician to show up to the new house, when I asked the representative on the phone “What should I do with my current cable boxes and internet router while I wait for the technician?” I was told that the technician would handle it.
The technician arrived two weeks ago, we were given a box and instructed to package the previous equipment and drop it off at our local Verizon store. The technician gave us our new number, when we asked him about our previous number he appeared to not know what we were talking about.   He was apologetic about the mix up and gave us a phone number that we could contact. Shortly after the technician left, my family noticed that our digital library was completely empty. The next day I went back to the Verizon store, was apologized to, and then instructed to only place one order in at a time, because multiple orders on a single account tend to slow each other down. We decided to resolve the issues one at a time starting with the phone.
My wife called and was told to wait a day or two. After waiting two days, my wife informed me that she was bounced between different departments over the course of several days, but was assured that the issue was resolved. I told my wife that I would handle the future endeavors with Verizon as she appeared to be a little flustered by the experience. I later received a courtesy call from Verizon confirming that our phone number was restored. I asked the lady whom I was talking to whether she could help me with my VoD service or transfer me to someone who could. She assured me that she could help and asked me whether or not we had received new set-top boxes for our televisions. After I informed her of the new boxes, she apologized to me and informed me that due to copyright infringement laws that our digital library was lost and that we could not receive any kind of compensation. I decided to call customer service, and after talking to representative for almost half an hour I was placed on hold and then told that there was nothing that could be done at this time and that I was going to be disconnected, before I could respond I was hung up on.
Three nights ago I took my concern back to the Verizon store as I dropped off our previous equipment. I was given several new phone numbers. That evening I spent over 2 ½ hours on hold waiting for a representative. After explaining my situation I was transferred to another representative who worked with me and put in a work order to have our digital library restored. I was quoted 48 hours, but the issue was resolved that evening.
Not intending to cause any more issues with Verizon until our digital library issue was resolved, my family abstained from renting or purchasing any movies from Video on Demand. I had promised my son and grandson that if the movies were restored, I would add the new Star Trek movie to our library so that we could watch it together. I was slightly irked to realize that when I tried to add a new title to my library an error message would pop up. I called the number on the message and entered the error code. I was placed on hold for almost an hour. When I finally reached a representative, he informed me that the problem was that my credit had been reset during the move and the issue could only be resolved by another department which had just closed for the evening. I decided to work at home the next day so that I could watch the movie when my son came home that evening. The next morning I called and realized that the opening time quoted to me was obviously in a different time zone. When I finally reached an agent, 2 hours later, I was told that I was 5 dollars over my credit limit. I informed the representative of my situation, as proof I pointed to the fact that the bill that I had paid earlier this week was almost 200 dollars more than my current statement. I was asked to wait 30 minutes and to call back if the issue hadn’t resolved itself within an hour. An hour later I called, explained my situation to another representative, and was told to call back in an hour if the problem hadn’t resolved itself. An hour later I called and after being sent to several different representatives I was asked to call back in an hour if the issue hadn’t resolved itself.
Meanwhile my wife was contacted at worked by Verizon, informing her that there was no record of us returning the equipment and that we could be facing additional charges if we did not straighten out the issue. After spending the next several hours assuring my wife and showing her how on the receipt, each piece of equipment was clearly scanned and entered into the system, I decided to call customer service again as my VoD was still displaying the same error message. I was apologized to yet again, and was told that my order was being slowed down due to a high number of unresolved issues on our account. I was assured that he would clear out the mess and that we should be able to order movies that evening, if not I should call back in 24 hours. I apologized to my son and grandson yesterday evening, both of them took it surprisingly well. This evening I waited until 7:30 to contact customer service (31 hours after I was told to wait 24 hours), I was placed on hold again and again for over an hour and a half. I finally was told that my account would be cleared out to resolve the issue, I informed the gentleman that I was already told that would be done and then referenced the ticket number that I had received (and double-checked) from the gentleman the day before. After speaking to his supervisor about the issue I was informed that there was no record of this action nor was there any ticket number matching the one I had given him. The gentleman tried to help me for several more minutes until he transferred me to another department because neither he nor his supervisors could understand why my account wasn’t letting him change the date on my ticket, as he had reset all my resolved issues.
I explained my situation to the representative who after reviewing my account information informed me that I could have had the issue resolved on the 29th of August but someone during my process removed my order. She then informed me that due to the number of unresolved orders on my account the system could not let her schedule a credit increase until the 26th of September. After repeatedly asking her what I could do to expedite this process, I came to realize that all she could do was repeat to me the information that she had already said. I then asked her who I could talk to resolve this issue or file a complaint. After rambling for several minutes I was then transferred to the billing department. After explaining my situation, yet again, to another representative, my account was reviewed again, and I was once again informed that I was over my credit limit. After going into details a little more intimately, I was assured that the earliest that I could receive the credit increase was the 26th of September, and that I should make another payment. I informed her that I had just paid over $550 dollars on my last bill and had given up the majority of my free time over the last 2 weeks trying to resolve issues that I was assured wouldn’t be a problem by a Verizon representative.   I asked if I could receive a small credit to my account ($30) so that I could just watch the movie and feel like I received a small victory for sacrificing so much of my time. She informed me that only her supervisor could make that call. She informed me that I would have to wait around 15 minutes on hold (what’s 15 minutes when I’ve already waited 8+ hours on hold?). After explaining my situation to Cornell he reviewed my account and then reworded what I had just told him. He informed me that the department that deals with my issue (the department that just transferred me to billing) was now closed and that I would have to wait until Tuesday (4 days) to have my issue resolved. After explaining the fruitlessness of dealing with that exact department with the exact information he was trying to send me off with, he placed me on hold for several minutes and then came back and agreed to only meet me half way, a $15 dollar credit. I was extremely offended. This is not even 3% of my average bill. $15 for 2 weeks of unsatisfactory service, in addition to 12+ hours of my personal time in addition to my wife’s time and visiting the Verizon store. After explaining to Cornell that $15 was less than satisfactory, I asked for an email address or a complaint line. He agreed with me that it was frustrating and explained to me that it was getting late for his department “almost 11:40 in the evening”, the exact time where I am. He gave me Verizon.com/contactus, which after reviewing the page, I became insulted. I have continually followed up with my phone calls and stayed loyal to Verizon, following the instructions of each representative that I have talked to in the last several days.
Verizon has provided both my family and me with an excellent entertainment package as well as outstanding customer service in the past. I would like to believe that despite the fact that I was lied to by both a sales representative and a supervisor that my family’s experience over that last few weeks with Verizon is not a common one. I am more than willing to place this movie order on my next bill, all I ask is that you please help me to enjoy the advertised early release and to enjoy the services I previously had with your company.

We've been having problem with our Verizon Fios set up since the moment we moved in to our new place. We've had several technicians come through, and then eventualy aftet two weeks of setting up appoitments and calling the customer service folks, they were finally able to resolve the issue. However, the nightmare doesn't end here. Last week, our neighbors switched over to Verizon Fios, and their technician swtiched our cables with theirs ( what a sloppy, lazy, job) meaning that they unplugged everything that was running to our apartments and transferred over to their becuase they didn't want to put in the extra work to chech and make sure that everyone was getting service. After, we had noticed the problem, my husband called customer service to put in a ticket for the technician to come through and resolve the issue. The ticket was made for Wednesday, Nov 7th, 2013 under ticket number {edited for privacy}, the rep had clealry stated that a technician will come anytime from 3 - 7, which meant that one of us had to be home. My husband took off work and waited for the technician to come through, however, NOBODY showed up. Instead, they told us that they were came at 5 oclock but nobody was home. The same day we called customer service again, and reschudeled to the next day. Thankfully, someone showed up at literally 7pm, meanwhile my husband was waiting at home since 3pm. After hounding them down and calling every hour to make sure that they would show up. Sure enough, they coudn't fix the wiring with out a bucket truck, which the technician mentioned he didn't have since it was already late in the game and eveything was closed. So again, my husband called to make another appoitment, for Saturday, November 9th, 2013, and again, the customer service people confirmed that someone will show up on this day from 8am-12pm. Guess what!? NOONE came, because NOONE issued a ticket, meanwhile we knew for a FACT that we made an appoitment. It's been one week, and no end to this problem. I am appalled, that a multibillion dollar company such as Verizon has such poor customer service in this area. It is sickening and sad, that noone can come and fix a small issue such as this. I hope that this will be resolved tomorrow, ( as they confirmed that they will come on Sunday) if not we have no other choice but to cancel our services and switch to something else. If only Google fiber was in town, things would have been so much easier, and not OVERPAID, especially now with the CRAPPY service we've been getting.

Another Customer that Regrets Staying with VZ

Been with Verizon for several years, and was satisfied with FIOS service. From the value paid for services, sadly can't say the same. We cut the cord last Fall and had Triple Play bundle -- we still had to subscribe to a TV package to watch / record shows on cable networks, as well as pay the $5 monthly fee to rent the cable card. We were no longer under contract, but the "barebones" Triple Play without STB, DVR service still cost $124.99 --> $150+ with fees and taxes. Like everyone, we constantly get mailers for these great offers, which of course, are only available to New Subscribers. Called in to cancel service & switch to Comcast Xfinity. The customer representative convinced me to stay with Verizon. He arranged for service to be cancelled the day before the install. After the call, we decided to downgrade to the Custom TV plan -- also was frustrated how all the promises made by the representative wasn't documented in the automated emails that were delivered much later that day. Called back the following day and spoke with an awesome representative who was incredibly helpful to ensure we were getting the best value in services and stayed in our budget (already invested in building out a HTPC and tuner - which we had hoped to recoup in savings when we returned the STB and dropped DVR service). The representative sent follow-up emails IMMMEDIATELY and during the call of the promises of $350 prepaid Visa gift card & installation, activation fees would be waived -- they still have to send a technician out for ??? (On day of install, everything was up and running...the tech didn't even know why he needed to come to the house) After the "install," we decided to change the channel packs. For whatever reason, the My Verizon portal is SUPER SLOW. We wanted to change the channel packs, and inadvertently changed the internet speed from 50/50 to 25/25. Called back the following day, which was a HUGE MISTAKE. We had received a promotion to upgrade to 75/75 with Quantum FIOS gateway router stated as "Free." The customer representative was definitely shifty ... the representative gave me a quote for the first monthly bill - but assured me that whatever promised were made previously would be honored & to disregard the $60 + in fees (which are broken up into 3 monthly charges) ---> WHY DO WE HAVE TO PAY FOR ANOTHER INTERNET ACTIVATION & INSTALLATION ???? The representative REFUSED to send any follow-up communication, stating he didn't have access & "not to worry." I was totally furious when I received the email with preview of first monthly bill with the new changes -- which didn't arrive until later that day. FINALLY received the first monthly bill. The bill is 8 pages long.... obviously the rep hid the "Free" router ... now we're going to pay $185 for the next 3 months. In addition, the bill contains charges for random "deferred" charges from 2010. At this point, I'm willing to pay the ETF, 3 weeks into service (as we didn't get the first monthly bill until 2 weeks after service). FWIW: the quantum router is worse than the older router. And watching FIOS TV is a horrible experience, with audio constantly dropping. OH: I love the daily reminder calls at 7AM every morning that we haven't returned our equipment. They now have new policy: $650 penalty EVERY MONTH is charged. BYE VERIZON...

We're pulling the plug. Got an antenna for about $100 (we get 65 free stations), got a Channelmaster DVR+ for around $300 (it has everything a cheaper TiVo has but with NO monthly fee EVER), and got a terabyte hard drive for around $60. Expensive up front, but we're paying nearly $200/month for a home phone we never use and a TV lineup with channels we don't watch! We'll keep high-speed Internet, but I'm hoping to save at least $100/month after we regain what we spent in equipment costs and for paying a six-month early termination fee. With our free channels, Amazon Prime, Hulu, and Netflix, we'll be paying only $30 a month. We also switched to Republic Wireless--unlimited calls, text, and 1 gb of data for me is $25/month. If I don't use all the data, I get a refund on the next month's bill. For my husband it's unlimited calls, text, and .5 gb of data for $17, again with a refund for unused data. I'm thinking that the days of these big companies gouging everyone are coming to a close as people wise up.

Why should I stay?

I started my service March of 2013 and bought the Droid Max with a 2 yr contract. Over the last year I have dealt with 2 phones which freeze up, lag, and have horrible battery life. One of the phones has been replaced but the issues continue. Now T-Mobile is offering to pay off my early termination fees, allow me to get two brand new phones of my choice, give me 2.5g of data per a line (currently share 2g), the ability to upgrade every 6 months, and all for $40 less a month, oh and no contract. While vzws service is slightly better I have had T-Mobile and it works fine for me. Since verizon refuses to allow me to upgrade to the phone of my choice (even willing to sign a new contract), why would I stay?

I understand your frustration. I'm presently in a Droid Razr Maxx. It's been a good phone but it is certainly lagging behind in technology now and works very slow. The contract is up, but the only reason I'm holding onto it is because I can keep my old Google Maps version 6.14.4 on it.
While the allure of being drawn away by T-Mobile may be strong, in light of the problems you are having with your existing phone, how much have you considered the other implications of switching. Is there any fine print you are overlooking? The reason I ask is a good friend of mine has been locked into a T-Mobile contract he hasn't been able to escape for years. Month to month contracts would be very nice, but what kind of coverage will you receive? That Verizon map on the commercials is pretty accurate. I've had both Sprint and AT&T in the last 10 years and their coverage came no where close to the coverage I have wherever I travel in the country. While I've not had T-Mobile, my friends who have are sorely disappointed with their lack of cell coverage. They couldn't even get coverage when they were in my home, in a suburb of a major metropolitan community. Having been with Verizon for 5 years now, I couldn't be more pleased with the service coverage across the country.
If the savings truly is a monthly savings and you don't need extensive coverage, maybe the switch makes sense. If on the other hand you need dependability in coverage in more than one geography, maybe waiting patiently, negotiating with Verizon for another replacement or a completely new device is the best option.
Finally, maybe your phone is acting up due to some bugs in an app. While Android phones are great because many app developers can be quite creative, the oversight of those apps isn't as stringent as Apple. Consequently, there are a lot more problems with viruses and malware on Android devices. Security experts and many corporations are moving away from Android devices for this very reason. Infected applications can dramatically impact performance and battery life of the device. How much free space do you have on your device? If you are at 90% capacity, then you may benefit from deleting some unnecessary applications. Do you have a lot of games or novelty apps on the device? Those are really susceptible to malware. Have you installed something like AVG virus scanning software on your device? This can help you identify and clean things up.
Maybe you've already contemplated these options. If not, I hope this is helpful to you.

Progams that work with Alltel and Suddenlink are no longer working with VERIZON (IRC)

I have worked this issue TO DEATH already and am getting FED UP!
I have been polite and nice and called customer support to get very short and not very explicit answers to this issue.
Complaint #1: When I call technical support and ask questions more complicated than " How do I plug in my computer?" they inform they are transferring me to TECHNICAL support. Okay so who did I call in the first place if not tech support.
Problem: IRC ( Internet Relay Chat) Is one of the main things that I enjoy doing online. Some do games, some do work. I do it all through my little IRC program. When I was with Alltel and had my little blackberry pearl. I could even get onto irc just fine that way. Getting on via a cell phone is kind of a pain. Small keyboard and lots of typing isn't my idea of that relaxing but.. okay whatever at least I could get on. Since Alltel became Verizon I was told to upgrade my phone to the brand new Blackberry Curve. Well now IRC didn't work. I upgraded to the LG Vortex. Now it works on my phone. So I upgraded my wireless card too and IRC worked just fine for a long time. NOW we are back to the same old same old.
For those of you not familiar with the program just wiki it. I have been told by NUMEROUS customer support reps that this program is not being blocked so this is the list of things I went through to make sure it was indeed NOT me or my computer.
Step 1: System restored before most recent updates to the last date that it was working.
NO GO
Step 2: Disabled firewall and virus software temporarily and even turned down my security on my browser
NO GO
Step 3: Re updated my computer and updated my firmware on my MIFI2200 card.
No go
Step 4-7 Called customer Support
NOPE.
Still waiting. I am paying for a service that is not providing. My entire family was with Alltel and is now with Sprint. I just keep asking myself why am I still with Verizon when all we ever do is fight. I hate to admit it to the kids but I think it's time for a divorce from you if we can't get this issue resolved. Before upgrading to these devices I even asked store reps if irc programs would work and they assured me " OH YES! With these new upgrades things will be better than ever!"
I realize to some this seems like not a very big deal, but when I am paying for a service so that I can come home relax, maybe take a few art commisions while chatting on irc and all the sudden I either can't use it or can use it when I couldn't before it's amazingly frustrating. I have taken my computer over to other people's houses to see if turning my security all the way back up as well as my firewall made a difference, but on any provider OTHER than verizon I can connect just fine.
Tell me WHY Verizon. Tell me why you either can't fix this.. or won't fix this.
Security issues? That's my problem. If I want to connect to a DNS server based program that connects via different ports.. that should be MY decision. You should NOT get to make that choice for me.
It's amazing I went to the customer support for IRC and they told me that Verizon doesn't allow you to use IRC. I have checked NUMEROUS boards and discussion forums only to have them tell me that VERIZON does NOT allow you to use IRC. However when I talk to Verizon they say " No it must be you.. " Well I am not taking that excuse anymore. I've done my share of work on this problem. Now it's your turn. Sorry to be rude.. but I paid for the mIRC program, and take artwork commisions over it as well. I probably pay more for verizon's service than I would with sprint (so says the rest of the family).
Please give me some real answers and real tech support.
Thanks for any help.

I choose option 3. The moment I talk to them about anything more complicated than the bare basics of getting connected they tell me they will transfer me to " tech support." Very frustrating lol. I always wonder who I was on the phone with prior to that because it says Tech support but clearly there must be different levels of their support lines. Sometimes I get someone who will talk and work with me, but generally I get someone who says " Okay I have down your issue and I'll pass it along.." then they hang up. However I have been transferred twice in one sitting from "tech support" to Tech support. So I dunno. I think they don't have an answer and so they run me in circles.

Open Question to Adobe - Why Should I Stay?

Okay, there are now thousands of posts complaining about Adobe Creative Cloud. There are over 31,000 signatures gathered in protest. So far, Adobe is eerily silent. So I am asking Adobe, why should I stay with you? Why? Why should I use Creative Cloud at $600 a year when I have been updating my Creative Suite about every other year for $700 (that's $350 per year)? Why should I stay with you when you do not seem to be responding to your customer's complaints? Why should i stay with you when you act as if everyone is so very happy with Creative Cloud and you seem to be ignoring the uproar as if it is not even happening? Why should I stay with you when you act more and more like a monopoly that is strangling its customers? I am a professional that has used your products for almost fifteen years. Why on earth should I stay with you?
Others are invited to post but I am curious if Adobe will ever respond to this.

Do you know a little bit of marketing rules?
Do you know, how difficult it is to bring some one to action - espec. protest?
Do you know about the % returning of feedback surveys (compareable... = 2-5 %)?
(Believe me and follow regarding blogs: That are many more than 33.000 protests - no question)
These subscribers in the last Q are because they spared all their new features to their "great CC day" on June 17th and because the discounts for CS6 users will end soon.
These numbers (and in my eyes they are anything else than good) are a result of their forcing evil plan.
They will drop down in August, when their are no longer discounts for CS6 users. We will see.
Also let´s wait on the numbers, when they have to rise prices, and there is no longer income from CS6.
700.000 of 12 Mio & the same amount of pirates (estimated) during a year a great success???
Throwing half of the usership into garbage a good plan? = Reinventing economy?
If you think, there will be no users who will replace Adobe with competitors - I´m one of them.
Always was working parallel with QuarkXPress (and I like a lot - faster than InDesign - espec. in case of big documents (lots of text)). Also OWN the lifelong Right to use my Apple Video solutions (and thinking about investing to Avid now). My FreeHand still is running (also faster than Illustrator - even it is so old) ang still good for 95% of Vector Graphic. In case of Web-Design I have no great problem - Flash is slowly dying and competition is given. The only App not 100% replaceable is PS. But if it´s necessary, my MasterCollections will work the next 10 years on their actual MAC PROs (or virtualization). There is nothing I´m missing of their overwhelming solution.
If I would estimate: CS6 will become the WIN XP of Adobe. It will still survive over decades
(...or Adobe is bought by better managers after it´s end)

Its been a wonderful run with Verizon Wireless, but all good things always come to an end :[

Dear Verizon,
I'm not sure if anyone would ever read this, but we've been a Verizon Wireless customer for over 10 years... I remember back in the day, my friends would have their phones from Cingular, T-Mobile, or Sprint and they'd always complain about their service coverage. With my head held high, I'd often let them use my old LG flip phone with "switchable" front/rear camera. It wasn't nearly until 6 years later I entered the era of data munching smart phones. Granted back then we had Verizon's unlimited data plan, and I loved it! I'd sit and watch youtube videos and tap at my phone screen for hours in a day. But all good things come to an end, Verizon started to end their unlimited contract, while our family held strongly to ours for another year or two; the ultimatum was given. Either keep our grandfathered data plan and never be able to upgrade our phones. Or be able to upgrade, but lose our data plan... Sadly we were assured by countless representatives that the average users rarely exceeded 2 GBs in a month, and thus our family agreed to let our existing plan go for the newer 'shared' tiered data system. It has been our greatest regret with Verizon, and for the last year or two we've been constantly keeping tabs of what we viewed on our nicest phones, how long we video chatted with friends. It feels that my phone hasn't been used the same ever since, and I frankly hate it. We've been using over our monthly limit for months in a row. In our family we share 20 GBs a month, but for the last couple months we had to extend it to the 30 GB a month plan, and the price is so unjustified.
I'm sad to say, that I'm no longer proud of Verizon's services anymore, it's been a great run. And its strange that those same friends that used to go to me when their phones no longer have data, it seems that I end up asking them to view content more than I should to preserve what precious data I have left...
Thanks for listening,
Jordan P.

The great thing about humans is we have something called choice.
To keep unlimited data or to get a subsidize device at 1/4 the cost of paying full price at $700 or more.
You could have paid full price and kept unlimited data. But you did not. Even though by paying higher for data overages each month would have been better spent on buying the phone outright.
You could have now bought tge phone on the 12 month payment plan and also kept unlimited data. (not syre how long ago you got the new devices, I think it was before the new payment plan came into affect)
Again it is something that was your choice. You really cannot blame Verizon for business decisions. Most other carriers are going the way of full device payment via different offerings, Companies like Sprint and T-Mobile have unlimited data and lower monthly costs but their build outs are not usually as large as Verizons coverage. Again its a choice, you have to either go to one of the other carriers for their offerings or stay with Verizon and choose what is more important to you.
Good Luck

Why would I stay with Verizon?

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