WIM file invalid if created on different WDS server?

I have a client that created a WIM file with Microsoft's help; they handed this WIM file to us, but when I try to install it on our WDS server, it fails with the message, "file does not contain a valid image."
They created it on a W2012 WDS server, we are using a W2008 WDS server. It is about 9GB.  Can we not assist clients deploy Windows 7 if they create the WIM file?  Can WIM files not be moved across WDS servers?
Thanks.

I would try to get information about the image using Imagex or DISM. Either of these commands should be able to see if it is a valid image.
imagex /info c:\folder\image.wim
dism /get-wiminfo /wimfile:C:\folder\install.wim

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