Windows 10 upgrade fails on pavilion 15 notebook pc

Hi,I have a hp pavilion 15 notebook c with AMD A8 processor running factory installed windows 8.1 64 bit version.I have been getting windows update messages and i had already registered for an update to windows 10.But, i have not been able to upgrade. the download process completes and during the initial part of instalation process, it says update could not be completed.I have tried creating media creation tool on my usb and tried to install but failed again.Can anybody help?

Hi, Check here to see if your PC is ready for Windows 10. Windows 10 ready check.

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Hi,
Yes you can but what is your notebook model ? Please use the following method to find out the model/product of your computer:
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10x

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Hi
You're welcome
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AT LAST,
Just blow out with dry canned air - the sata port of second hdd bay , after shutting down laptop completely & after doing a hard reset.
And try connecting 2tb hdd again and check.
Also, can you check if the 2tb hdd is working by testing it in another laptop by connecting via sata.
Regards
Visruth
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Window upgrade

When I get notified that a window upgrade is available, I run it and it downloads and installs it but when you tick to restart the computer it starts but the states that it cannot complete the downloads and proceeds to remove all date that has been done.
This question was solved.
View Solution.

Hi @Gary46 ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion dv6-3180ea Notebook and issues with updates. I would just ignore the update. It does happen from time to time that the update will not go through as your system is already updated and that is why it fails.
Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers that might need updating on your system.
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You might have to disable this software and then run the Windows update.
I hope this fixes things up for you.
Thanks.
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