Windows 7 no longer recognizes my Pre
Not sure when it happened, maybe after I updated to OS 1.4.1.1, but my Windows 7 PC no longer recognizes my Pre. It used to, but now it doesn't. I have tried a cold restart for both the Pre and the laptop but still no success. Has this happened to anyone else? Any ideas from anyone?
Hello Luke and welcome to the forums;
There are several possible solutions to this issue, and we have a fairly comprehensive KB article that describes the available fixes. I recommend going through each step in order, testing for a connection after each step.
http://kb.palm.com/wps/portal/kb/common/article/25017_en.html
Hope this helps,
TreoAide
Similar Messages
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Windows no longer recognizes my ipod.
i plug my ipod into the usb port of my toshiba laptop
it's an ipod click wheel 20g.
the ipod says: charging. it does not say do not disconnect, it just charges as if i plugged it into power.
my computer refuses to recognize the ipod
i have done everything the apple site recommends... reset the computer. i have disabled and then re-enabled usb drives. told windows not to shut down usb drives to save power. etc. i am absolutely sure that "ipod service" is running. i have put ipod into disk mode, but can't restore it cuz my computer won't recognize it in the first place.
i don't know what else to try... my computer+itunes were recognizing the ipod fine a few weeks ago but now it completely ignores the ipod.
any help, advice, or suggestions is much appreciatedI had the same problem some months ago, tried
everything but nothing worked. So I went to the store
and got a new one cos it was still covered by my
warranty
I'm having similar problems. Win 2000, svc pk 4, 4th Gen iPod w/click wheel. Everything fine until I updated to iTunes 7. My PC sees the iPod as an external drive but iTunes doesn't. In fact, iTunes won't even open if the Pod is plugged in. If I launch iTunes, then plug in the Pod, iTunes freezes. My answer, get the **** off Windows 2000. While Microsoft keeps supporting 2000, other developers like Apple just aren't. It works on my computer only under iTunes 4.2, so that tells me that nobody really
tested the latest on 2000.
PC Windows 2000 svc pk 4
PC Windows 2000 svc pk 4
PC Windows 2000 svc pk 4 -
Windows no longer recognizes iPod (Dell 9300)
I have a 60gb iPod Photo. I have a Mac Mini and a Dell Inspiron 9300 running XP Pro SP2. The Windows machine is the problem. It used to work fine, but now when I connect the iPod via any USB port on this laptop, I get the message "USB Device Not Recognized" in the tray. I have tried everything here:
http://docs.info.apple.com/article.html?artnum=61711
Except I can't 'restore' the iPod since it can't even communicate with it. I really don't want to have to restore anyways, as the iPod works fine on its own and via the Mac Mini. I also tried this but it has no effect:
http://docs.info.apple.com/article.html?artnum=301343
When I connect the iPod, the iPod's screen never changes to the "Do Not Disconnect" message -- the typical interface is there. I rebooted the iPod, uninstalled and reinstalled iPod Software and iTunes, deleted all the USB devices in the Device Manager so they had to be redetected. I tried different USB ports and adjusted their power management -- all that.
PLEASE HELP! Thanks...You think I should have to WIPE the iPod clean, restore its OS
a two minute process
the incredibly time-consuming task of putting everything back on the iPod
At most, using a 60GB color iPod, it should take under two hours, or less than half the time it takes to charge. It's entirely automatic.
Granted, it is a big step to take when it works in three of the 4 configs you'd want, but if you want this to work, it's pretty much the only thing you haven't done.
---edit:
On the Mac, are you using USB or FW? -
Installed latest itunes update and computer tried to burn a playlist to CD and realized computer no longer recognizes my CD/DVD drive. After doing some data mining, found out from community this is an long standing APPLE problem- which doesn't get much tech support in terms of fixes. I have an HPPavillion DV6 64 bit, Windows 7 OS . After reading an earlier complaint from 2009 in the support community, I ran diagnostics from ITunes which gave the following result. Can someone please help? (I'm not enough of a techie to know what I'm doing or how to locate /reinstall CD drivers. I am searching for driver disc but cannot locate.)
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
VoiceOver Kit 1.4.2 (222093/222742)
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0043AC7C0368E428
Current user is not an administrator.
The current local date and time is 2012-07-24 23:43:08.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD M880G with ATI Mobility Radeon HD 4250
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.Doublechecking ... did you have CD/DVD drive tests checked when you ran those diagnostics? (I'm not seeing the CD/DVD test results down the bottom of the results where I'd expect to see them.)
For example, here's what I get:
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
Acer Aspire X3400
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 003CAD7C0A1258F8
Current user is not an administrator.
The current local date and time is 2012-07-26 10:42:53.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is supported.
Core Media is not supported. (16008)
Video Display Information
ATI Technologies Inc., AMD Radeon HD 6570
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: d6a87ba725121aa1240b1ce936c23470
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
E: ATAPI DVD A DH16ABSH, Rev YA12
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 255:57 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 4.
The drive CDRW speeds are: 4. -
I just updated iTunes to the 11.1.4.62 (as the pop up directed me to) on my Windows 8 machine. As a result iTunes will no longer recognize my 5th generation Ipod Nano (yes two). I receive a pop up saying "Ipod has been detected but could not be identified properly" I've followed the recommendations seveal times: a) disconnected and reconnected. b) rebooted computer c) unistalled and reinstalled iTunes d) tried different cables e) tried different USB porst f) rebooted Ipod.... the window keeps popping up like a middle finger (you get the point)
iTUnes WILL however, recognize my 4th gen Nano and my 80gb Video (classic) without problem
Needless to say, I'm frustrated and ticked off over all of this wasted time.
Anyone solved this issue yet?
Any good suggestions?
Please advise
Kindest regards,c) unistalled and reinstalled iTunes
Doublechecking. Have you also tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8 -
My HP desktop running Windows Vista 32-bit no longer recognizes my iPhone 4 when I connect it. How do I correct this?
Device not recognized in iTunes
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Windows 7 64bit no longer recognizes my iPod as of iTunes 10
So as of 3 iTunes updates ago, which would be iTunes 10, my computer with windows 7 64bit no longer recognizes my iPod clickwheel, telling me the device has malfunctioned.. which it hasn't it works just fine with my windows XP pro machine. I tried updating the ipod's drivers and that didn't work, since the drivers are up to date for it.
Looks like the USB Driver is gone. Windows doesn't seem to recognize the iPod touch.
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Windows 7 No Longer Recognizes The .zfsendtotarget File Extension
My Windows 7 no longer recognizes the .zfsendtotarget file extension as of a few days ago. I don't know what happened or how to fix it other than possibly going back to an earlier point, which I cannot do due to all the progress, which will be lost.
Besides, there must be a more intelligent course of action.Hi DJjarak,
I just write to check your issue's status. Did it resolve?
Karen Hu
TechNet Community Support -
Upgraded to iOS 7.1 & now Windows 7 no longer recognizes iPhone 4
I upgraded to iOS 7.1 yesterday and now Windows 7 no longer recognizes my iPhone 4. I've tried resetting both devices, alternate USB ports & updating drivers to no avail
Hello AsaZimbabwe,
Thank you for using Apple Support Communities.
For more information, take a look at:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Have a nice day,
Mario -
I'm running Windows 7 and my Pavillion dv6500 no longer recognizes the CD/DVR drive. Help?
I installed Windows 7 and my Pavillion dv6500 no longer recognizes the CD/DVR drive.
It's not even in the device list!Hi:
What is the specific dv6500 model you have? If you don't know, please look for the product code which is on the same sticker as the serial number and post it.
It is possible your notebook may need the chipset driver installed.
Paul -
Since upgrading to Windows 8.1, iTunes no longer recognizes my iPhone or iPad. I tried to reinstall iTunes. That did not address my problem. Any suggetions on what I should do?
Hey Bob0725!
Here is an article that will help you troubleshoot this issue:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Take care, and thanks for visiting the Apple Support Communities.
Cheers,
Braden -
Windows 7 no longer recognizes iPhone
My PC will no longer recognize my iPhone 3GS when I plug it it. It will beep that I have plugged it into the USB port, but it will not show up under My Computer. Help, please!
Did you already try the solutions here: http://support.apple.com/kb/TS1495
Also check the Apple Mobile Device Service installation: http://support.apple.com/kb/TS1567 -
ITunes and iCloud no longer recognize Outlook on my computer
Since I got my iPhone several years ago, I have used Outlook via iTunes to sync my calendar, contacts, and other information.
I currently have an iPhone 4 with OS 5; I unfortunately have iTunes 10.5.2 running on a Windows 7 operating system.
I say "unfortunately" because despite my satisfaction with how these things all worked together, I am now totally fed up with Apple and it's supposed updates.
Today is Dec. 14, 2011. Two days ago, Apple released an "update" to supposedly address an audio issue. This morning, my computer and iPhone spoke to each other using iTunes -- I chose not to use iCloud when I downloaded the new OS 5.0 because I was not satisfied that it was consistently updating what I needed on my phone. It seems all it wants to do is update to iCloud.
This morning, an Apple alert about a new update showed up on my screen and I said okay to install because in the past there have been been few issues. NONE have caused my iTunes to insist there is no supported calendar program or to not show Outlook as an option for contacts.
This morning pre-update: everything worked as it was supposed to; after the update: NOTHING is working the way it is supposed to.
This ***** and is stupid, APPLE. It is very easy to get another kind of smartphone and these are all catching up with iPhone.
Issuing updates that make the system not work and WASTE HOURS OF MY TIME is no way to keep me as a customer or a way to encourage me to buy more apple products.
IN SUMMARY:
iPhone 4 with OS 5.0
iTunes 10.5.2 with Dec. 14 update
NO LONGER RECOGNIZES OUTLOOK ON MY SYSTEM.
I have wasted hours trying to fix this.Hi, Linda from Folsom. Thanks for the message.
While I do run iolo system mechanic, my issues did not start until *after* I downloaded iTunes 10.5.2.
On the same date I updated iTunes, I also downloaded a Java update. I did these one after the other so didn't now which updated started the issue.
I later found that my issues were also related to iCloud usage for syncing, which I resolved this week by eliminating iCloud from my life (other than backing up my iPhone).
I posted something in the community about how I undid everything iCloud did to my Outlook, but my solution is only for those who no longer want to use iCloud with Outlook.
That's an interesting point about the iolo system because I didn't have any issues at all with it (until I updated iTunes).
I had a very similar system setup at the time as you do:
iPhone 4 with OS 5.0.1
Outlook 2007 (now I have 2010 version)
iTunes 10.5.2
Windows 7 home premium (now I have the Windows 7 ultimate version).
I will be interested to hear if your iolo system caused some issues as I do like using it for clean up on my hard drive. When I couldn't use Outlook, I went to "JustAsk.com" and paid the small fee to find out that you can repair office from the control panel programs list; this is what solved my issue.
If you haven't tried it, it's pretty easy:
Open Control Panel
Select Programs
Find Office on the programs list
RIGHT click on it
Select repair
Windows installer runs, then restart
After I did that, iPhone could see Outlook again. That could be where the registry issue is happening with iolo.
Hope this is helpful,
Cecilia -
I recently upgraded iTunes to 11.1.4.62 and then itunes would no longer recognize my iphone 4s and iPod although I can see the iphone but NOT the iPod on the computer (windows 8.1 Pro). I checked everything , cable, services, stop and start and automatice, etc.and went through all the steps on the apple support site, to include removing all apple software in the designated order and reinstalling it. iTunes still doesn't see the iphone.
The Apple iPhone shows up only under protable Devices in the Device Manager window and has a Yellow ! warning triangle, and there is no Apple USB controller in the devices menu.under Universal Serial Bus Controllers. When I look under the properties of the Apple iphone, it says in Device Status, to reinstall the drivers for this device (Code 18).
When I do this, I get the following: "Windows found driver softweare for you device but encountered an error when attempting to install it" Apple Mobile Device Driver One of the installers for th this device cannot perform the installation at this time. I tried both suggested locations on the C: drive.
Also I can't seem to find out how to install the Apple USB Contoller or is that related to the problem above?
The iphone and my ipod work fine with this version of itunes on Windows 7 on my laptop. is it possible that I am missing a critical update from Microsoft on the driver and USB controller? I have been leery of installing them since my computer had problems with some updates in January.
I 've tried every thing listed in this forum, I think, and the Apple support page on this subject. Please help!Version 11.1.5.5 of iTunes was just released today. If you update to that, does that help with the recognition troubles?
http://www.apple.com/itunes/download/ -
After many years of having no problems at all on my Macbook, I recently figured I should finally upgrade my OS. I did that about three weeks ago, updating to Snow Leopard (10.6.8). I used Time Machine at least once after the OS upgrade but now Time Machine no longer recognizes the external drive I have used for all these years to back up. The MacBook does not "see" it. (Disk Utility does however.) The computer then also stopped recognizing another La Cie back-up that I have and now... my iPhone cannot download photos? Yikes.
I have, of course, shut down numerous times, used different cables (that worked for some) and the two USB drives. I even used a firewire. Nothing worked. I also tried to "Repair disk" on Disk Utility. It didn't work either, giving me an error (that I didn't save, sorry).
I read many other discussions on the file format of the external drive and of course I'd be happy to reformat the external drives--however, it is obviously a tad nerve-wracking to reformat drives before having an accessible back-up. Suggestions? I do not remember what file format they have but am pretty sure it's not the Mac file system someone mentioned. The drives are a 2009 WD "My Passport Elite" and La Cie 2007 d2 Quadra,
In terms of other hardware available, we do have another MacBook Air but it has started rejecting both drives as well (without the Snow Leopard upgrade). We have an old Dell but it wouldn't have the disk space to help out much.
Any thoughts on the process involved would be welcome. Any ideas on the iPhone rejection would be helpful as well! It is a 30gig iPhone 4 that has 20 or so gigs free (not clear as iTunes says that there are abour 18 Gigs on the phone but 24 free gigs? I may be bad at math but that's 40 gigs...).
I am checking out iCloud but apparently there are only 55 gigs available?
Will be glad to hear any thoughts. Thanks!Good afternoon Lyssa,
Phew. First of all, thanks in advance...these blogs are always comforting help!
So, to answer your questions: For the age of the hard drive.Well, I added memory a couple of years ago (RAM and hard drive). Being a mom leads me to eat up a fair amount of gigs with photos of my kids and, in fact, I think I entirely replaced the original drive, so it is a couple years younger than 2008 since I did that in March 2010. If there is some way to verify that (whether or not I replaced the entire drive), I'm all ears. I have 311 Gigs free, so it is not a space issue. I verified the startup disk on Disk Utilityand nothing showed up.
Question 1- What formats...
The La Cie is format Windows NT Filesystem 3G ....At the time that I bought it I was still using a PC as well as a Mac and was told by afriend to use this format...
The WD is Mac OS Extended (Journaled). I again tried to repair the WD last night and this is the error message: "Error: DiskUtility can’t repair this disk. Back up as many of your files as possible, reformat the disk, and restore your backed-up files."
Also, Time Machine tried again to back-up and gave me this error: "Files can't becopied onto the backup disk because it appears to be 'read only'. You may needto repair or reformat the disk using Disk Utility. If the disk can't berepaired, you must use a different disk for backups. Open Time Machinepreferences to select a different backup disk."
Question 2. Other cables...
I used two other cables with the WD and that didn't change anything.
Question 3... Fire Wire from the La Cie
Yes, I used the Firewire cable from the La Cie and it is indeed present, though still not visible in Finder. Since it is not Mac OSExtended I know that I can't use Time Machine with it.
So, in summary...
I can plug in the La Cie and it is functional on the MacBook, visible on Disk Utility but not visible in Finder. The WD drive is not visible and not functional. So we can think it is indeed the WD that is not working.... Also, the iphone photos did, in the end, get downloaded, so it is not something more general.
Causes...
I forgot to mention that there is a "lost+found" file on the WD which apparently points to a UNIX /OS issue?
Some kind of "insurance"?....
I'm curious about how people avoid this kind of issue. You just regularly replace back-up drives and hard drives before problems come up? Time Machine is great and saves many of us from disasters, however, knowing that your Time Machine back-ups are vulnerable makes the whole system insecure. No way to have alarms ring before the drive goes out?
As for ways ahead...
It seems that I ought to be able to copy off of the WD to the MacBook then erase it and reformat it and start over again. However, I haven’t been able to see its contents except on random occasions. If you have any ideas on how to copy the Time Machineback-ups from the WD, again, I'm all ears!
Good afternoon Lyssa,
Phew. First of all, thanks in advance...
So, to answer your questions:
For the age of the hard drive. Well, I added memory a coupleof years ago (RAM and hard drive). Being a mom leads me to eat up a fair amountof gigs with photos of my kids ….and, in fact, I think I entirely replaced theoriginal drive, so it is a couple years younger than 2008 since I did that inMarch 2010. If there is some way to verify that, I'm all ears. I have 311 Gigfree, so it is not a space issue. I verified the startup disk on Disk Utilityand nothing showed up.
Question 1- What formats...
The La Cie is format Windows NT Filesystem 3G ....At thetime that I bought it I was still using a PC as well as a Mac and was told by afriend to use this format...
The WD is Mac OS Extended (Journaled). I again tried torepair the WD last night and this is the error message: "Error: DiskUtility can’t repair this disk. Back up as many of your files as possible,reformat the disk, and restore your backed-up files."
Also, Time Machine tried again to back-up and gave me thiserror: "Files can't be copied onto the backup disk because it appearsto be 'read only'. You may need to repair or reformat the disk using DiskUtility. If the disk can't be repaired, you must use a different disk forbackups. Open Time Machine preferences to select a different backup disk."
Question 2. Other cables...
I used two other cables with the WD and that didn't changeanything.
Question 3... Fire Wire from the La Cie
Yes, I used the Firewire cable from the La Cie and it isindeed accessible, though still not visible in Finder. Since it is not Mac OSExtended I know that I can't use Time Machine with it.
FYI...
So, in summary... I can plug in the La Cie and it is “functional” on theMacBook but not visible in Finder. The WD drive is not visible and notfunctional. So we can think it is indeed the WD that is not working.... ALSO,the iphone photos did, in the end get downloaded.
As for ways ahead…
It seems that I ought to be able to copy off of the WD tothe MacBook then erase it and reformat it and start over again. However, Ihaven’t been able to “see” its contents except on random occasions…
Any further thoughts are welcome!
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