Windows 7 serial number

I have lenovo g560 and bought it 3 years ago. A few days ago my hard disk stopped working and I had to replace it.
On my old hard drive I had win 7 home premium original, and the serial number that was on the back of the laptop was partly deleted. Please someone haw can I recover it??? (my old hard drive doesn't work)
thank you!

Hi slavak87 and welcome to the community,
Once that serial number is gone, there's no way to recover it.  You probably should have burned a set of recover discs when you first got your machine.
The only way to get your OS back on there is to get a set of restore discs from Lenovo Service or do a clean install with a new OS with a new key.
Regards,
Dave
T430u, x301, x200T, x61T, x61, x32, x41T, x40, U160, ThinkPad Tablet 1838-22R, Z500 touch, Yoga Tab 2 Windows 8.1, Yoga Tablet 3 Pro
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    sam: Hello
    Arun Kumar: Hello! Welcome to Adobe Customer Service.
    Arun Kumar: Hi! Sam.
    sam: My copy of CS design standard says my serial number isn't correct
    Arun Kumar: May I please have your email address registered with Adobe while I review your request?
    sam: .......................
    Arun Kumar: Thank you for the information.
    Arun Kumar: I understand that you need assistance regarding serial number. Is that correct?
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    You are now chatting with 'Pritam'
    Pritam: Hello. Welcome to Adobe Technical Support.
    Pritam: I have received your query. Please allow me a moment to verify your account and to review the details of your request.
    Pritam: Could you please provide your email address?
    sam: [email protected]
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    Pritam: *Sam
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    sam: I've had two long discussions with your chatroom people. Very willing but still no success activating two of the products. The ID product has changed to 5.5 but AI and PS don't accept the serial code I was given. Please would someone let me know what to do? The trial is running out and I need the software!
    sam: I mean Live Chat
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    Pritam: *for
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    Pritam: Sam, this is why you are having an error in activating.
    Pritam: The serial number which you have provided is for Windows and you are trying to activate the product in MAC ,because of this you are not able to activate the product.
    sam: It's the one you sent me this morning
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    Pritam: Please allow me a moment.
    Pritam: Thank you fro staying online.
    sam: No problem
    Pritam: As we are from the technical team ,we don't have the resource for the changing serial number to MAC.
    Pritam: In this case I will transfer the chat to our customer service team,they will help you out with the issue.
    Pritam: May I transfer the chat?
    sam: Thanks... this is from the email today: Your Adobe ID:............ Your Case Number:............ With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- ........................
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    Daniel Pedapenki: Hello! Welcome to Adobe Customer Service.
    Daniel Pedapenki: Hi Sam.
    Daniel Pedapenki: May I please have your email address registered with Adobe while I review your request?
    sam: Hi Daniel
    sam: ...............
    Daniel Pedapenki: Thank you for the email address.\
    sam: Email to me today:
    sam: sam: Thanks... this is from the email today: Your Adobe ID:............... Your Case Number:................... With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- .....................
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    Daniel Pedapenki: Please elaborate the issue which you are facing now.
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    Daniel Pedapenki: Thank you for the information.
    Daniel Pedapenki: Sam, I see that the serial number is for the product Design Standard CS 5.5 Win platform and it is not activated till now, may I know the exact error message please?
    sam: AI and PS startup screens say they're CS5 tryout
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    Daniel Pedapenki: Thank you for waiting. One moment please.
    Daniel Pedapenki: Okay Sam.
    sam: Hi
    Daniel Pedapenki: Please allow me a moment to search for the information.
    Daniel Pedapenki: Thank you for your patience.
    sam: Thanks for your help
    Daniel Pedapenki: Sam, on the installation window, is it mentioned as Design Standard CS5.5 and Design Premium CS5.5?
    sam: Just looking now
    Daniel Pedapenki: Alright!
    Daniel Pedapenki: Just to confirm, are you trying to install the program on Mac  machine?
    sam: Yes. The programs work as trials fine
    Daniel Pedapenki: Thank you for the information.|
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    sam: One of the three packages seems OK
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    Daniel Pedapenki: Sorry for the wait. Please do stay online.
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    sam: Do you mean 'cannot'?
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    Daniel Pedapenki: Yes, you are correct.
    sam: The three programs are running fine but two as tryout only. I only have this one disk to load from, supplies by Apple with the new machine
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    sam: Not going to do that. Please give me a working serial number
    sam: I haven't got a disk for Windows installation anyway
    Daniel Pedapenki: I'll be right with you.
    sam: Thanks
    sam: I have only a couple of weeks to register this! And I need it for my coursework!
    Daniel Pedapenki: You are welcome.
    Daniel Pedapenki: Sam, the coupon code and the part number which you have provided to use for the edu serial number is for Win platform, in this case, we have provided you the serial number for the Win platform.
    Daniel Pedapenki: You can check in your mails for this information,.
    sam: Can you confirm back to me the product code?
    sam: I can photograph the box and email you showing the stickers etc
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    Daniel Pedapenki: Product name: CS5.5 Design Standard.
    Daniel Pedapenki: Part number (PN): 91047958
    Daniel Pedapenki: Coupon code: dsgnm3-1........
    Daniel Pedapenki: Design Standard CS 5.5---  ................
    sam: There's also a sticker saying PN: 65147483
    sam: Lot code 12056
    sam: I don't know where in my emails I said it was for Windows?
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    Daniel Pedapenki: Thank you for waiting. One moment please.
    Daniel Pedapenki: Sam, the serial number is for the Win platform, in this case, you can use this serial number in the Win platform.
    sam: I did not buy the software to use in Windows. I am moving completely to Apple
    sam: As I asked above:
    sam: sam: I don't know where in my emails I said it was for Windows? sam: Also, why has Indesign activated properly?
    sam: Why did the Education activation people give me the wrong number?
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    sam: I'm feeling like I have done something wrong here... and it's not a good feeling
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    Daniel Pedapenki: Thank you for your patience.
    Daniel Pedapenki: Sam, in this case, I'll provide you the new serial number for Mac version.
    sam: OK
    Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 3 second(s) or longer as there are 1 customer(s) in line ahead of you.
    You are now chatting with 'Pritam'
    Pritam: Hello. Welcome to Adobe Technical Support.
    Pritam: I have received your query. Please allow me a moment to verify your account and to review the details of your request.
    Pritam: Could you please provide your email address?
    sam: [email protected]
    Pritam: Hello SAm
    Pritam: *Sam
    Pritam: AS I understand you are having an issue with the activation of the product,am I correct?
    sam: Hi Pritam
    sam: I've had two long discussions with your chatroom people. Very willing but still no success activating two of the products. The ID product has changed to 5.5 but AI and PS don't accept the serial code I was given. Please would someone let me know what to do? The trial is running out and I need the software!
    sam: I mean Live Chat
    Pritam: Thank you fro confirming the issue.
    Pritam: *for
    Pritam: I will try my level best to help you out with the issue.
    Pritam: May I have the serial number of the product?
    sam: 1408-1108-9876-3887-8290-4164
    Pritam: Sam ,may I know are you trying to activate the product in Windows or MAC?
    sam: A new iMac
    sam: You're welcome to remote view the machine if it helps
    Pritam: Sam, this is why you are having an error in activating.
    Pritam: The serial number which you have provided is for Windows and you are trying to activate the product in MAC ,because of this you are not able to activate the product.
    sam: It's the one you sent me this morning
    sam: I sent in my education user support case stuff yesterday and included tproduct code from the packaging
    sam: Can you give me a Mac serial?
    Pritam: Please allow me a moment.
    Pritam: Thank you fro staying online.
    sam: No problem
    Pritam: As we are from the technical team ,we don't have the resource for the changing serial number to MAC.
    Pritam: In this case I will transfer the chat to our customer service team,they will help you out with the issue.
    Pritam: May I transfer the chat?
    sam: Thanks... this is from the email today: Your Adobe ID:............... this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- 1.............
    You are now chatting with Daniel Pedapenki.
    Daniel Pedapenki: Hello! Welcome to Adobe Customer Service.
    Daniel Pedapenki: Hi Sam.
    Daniel Pedapenki: May I please have your email address registered with Adobe while I review your request?
    sam: Hi Daniel
    sam: .................
    Daniel Pedapenki: Thank you for the email address.\
    sam: Email to me today:
    sam: sam: Thanks... this is from the email today: Your Adobe .............0 With this response, we believe your issue is resolved and have therefore closed your case .. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- ...............4164
    Daniel Pedapenki: Thank you for the information.
    Daniel Pedapenki: Please elaborate the issue which you are facing now.
    sam: The activation screens won't accept the number as the product
    Daniel Pedapenki: Thank you for the information.
    Daniel Pedapenki: Sam, I see that the serial number is for the product Design Standard CS 5.5 Win platform and it is not activated till now, may I know the exact error message please?
    sam: AI and PS startup screens say they're CS5 tryout
    sam: The Indesign package seems happy with the code and says it's 5.5. Off the same CD
    Daniel Pedapenki: Thank you for waiting. One moment please.
    Daniel Pedapenki: Okay Sam.
    sam: Hi
    Daniel Pedapenki: Please allow me a moment to search for the information.
    Daniel Pedapenki: Thank you for your patience.
    sam: Thanks for your help
    Daniel Pedapenki: Sam, on the installation window, is it mentioned as Design Standard CS5.5 and Design Premium CS5.5?
    sam: Just looking now
    Daniel Pedapenki: Alright!
    Daniel Pedapenki: Just to confirm, are you trying to install the program on Mac  machine?
    sam: Yes. The programs work as trials fine
    Daniel Pedapenki: Thank you for the information.|
    Daniel Pedapenki: Sam, since you are using the Windows version serial number, to install the program on Mac machine, you are getting this issue.
    sam: One of the three packages seems OK
    sam: I'm opening the installer now
    Daniel Pedapenki: Sorry for the wait. Please do stay online.
    sam: It just goes through to the Enter Serial Number... Provide a serial number...Install this product as a trial... etc
    Daniel Pedapenki: Sam, please confirm, me if you have installed the product in Win or Mac?
    sam: THE SERIAL NUMBER IS NOT VALID FOR THIS PRODUCT... INSTALL THIS PRODUCT AS A TRIAL
    sam: Mac
    Daniel Pedapenki: Sam, as the serial number of the product is for Win platform, you can use the product in Mac platform.
    sam: Do you mean 'cannot'?
    Daniel Pedapenki: *cannot
    Daniel Pedapenki: Yes, you are correct.
    sam: The three programs are running fine but two as tryout only. I only have this one disk to load from, supplies by Apple with the new machine
    sam: The box says 'For sale only with a new Mac'
    Daniel Pedapenki: Sam, you have to install the product in Win platform as the serial number issued for you is for Win.
    sam: Not going to do that. Please give me a working serial number
    sam: I haven't got a disk for Windows installation anyway
    Daniel Pedapenki: I'll be right with you.
    sam: Thanks
    sam: I have only a couple of weeks to register this! And I need it for my coursework!
    Daniel Pedapenki: You are welcome.
    Daniel Pedapenki: Sam, the coupon code and the part number which you have provided to use for the edu serial number is for Win platform, in this case, we have provided you the serial number for the Win platform.
    Daniel Pedapenki: You can check in your mails for this information,.
    sam: Can you confirm back to me the product code?
    sam: I can photograph the box and email you showing the stickers etc
    sam: The part number on the back of the package is 91047958, yes?
    Daniel Pedapenki: Product name: CS5.5 Design Standard.
    Daniel Pedapenki: Part number (PN): 91047958
    Daniel Pedapenki: Coupon code: dsgnm3-1.........
    Daniel Pedapenki: Design Standard CS 5.5---   ...........
    sam: There's also a sticker saying PN: 65147483
    sam: Lot code 12056
    sam: I don't know where in my emails I said it was for Windows?
    sam: Also, why has Indesign activated properly?
    Daniel Pedapenki: Thank you for waiting. One moment please.
    Daniel Pedapenki: Sam, the serial number is for the Win platform, in this case, you can use this serial number in the Win platform.
    sam: I did not buy the software to use in Windows. I am moving completely to Apple
    sam: As I asked above:
    sam: sam: I don't know where in my emails I said it was for Windows? sam: Also, why has Indesign activated properly?
    sam: Why did the Education activation people give me the wrong number?
    sam: Two possible solutions now are that you give me the correct serial number, or send me another disk which will activate properly on OS X
    Daniel Pedapenki: I'll be right with you.
    sam: I'm feeling like I have done something wrong here... and it's not a good feeling
    Daniel Pedapenki: Please allow me a moment to search for the information.
    Daniel Pedapenki: Thank you for your patience.
    Daniel Pedapenki: Sam, in this case, I'll provide you the new serial number for Mac version.
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    sam: OK
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    Daniel Pedapenki: Sam, the new serial number is .........6201.
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    Daniel Pedapenki: Please feel free to contact us if you need more assistance.
    Daniel Pedapenki: Do you have any further questions for me today?
    sam: No thanks
    Daniel Pedapenki: Thank you for contacting Adobe.  We are available 7 days a week, 24 hours a day. Goodbye!
    Thank you for chatting with us. Please click the "Close" button on the top right of the chat window to tell us how we did today.
    You are not currently connected to a chat representative.
    Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 3 second(s) or longer as there are 1 customer(s) in line ahead of you.
    You are now chatting with 'Pritam'
    Pritam: Hello. Welcome to Adobe Technical Support.
    Pritam: I have received your query. Please allow me a moment to verify your account and to review the details of your request.
    Pritam: Could you please provide your email address?
    .......Pritam: Hello SAm
    Pritam: *Sam
    Pritam: AS I understand you are having an issue with the activation of the product,am I correct?
    sam: Hi Pritam
    sam: I've had two long discussions with your chatroom people. Very willing but still no success activating two of the products. The ID product has changed to 5.5 but AI and PS don't accept the serial code I was given. Please would someone let me know what to do? The trial is running out and I need the software!
    sam: I mean Live Chat
    Pritam: Thank you fro confirming the issue.
    Pritam: *for
    Pritam: I will try my level best to help you out with the issue.
    Pritam: May I have the serial number of the product?
    sam: .-4164
    Pritam: Sam ,may I know are you trying to activate the product in Windows or MAC?
    sam: A new iMac
    sam: You're welcome to remote view the machine if it helps
    Pritam: Sam, this is why you are having an error in activating.
    Pritam: The serial number which you have provided is for Windows and you are trying to activate the product in MAC ,because of this you are not able to activate the product.
    sam: It's the one you sent me this morning
    sam: I sent in my education user support case stuff yesterday and included tproduct code from the packaging
    sam: Can you give me a Mac serial?
    Pritam: Please allow me a moment.
    Pritam: Thank you fro staying online.
    sam: No problem
    Pritam: As we are from the technical team ,we don't have the resource for the changing serial number to MAC.
    Pritam: In this case I will transfer the chat to our customer service team,they will help you out with the issue.
    Pritam: May I transfer the chat?
    sam: Thanks... this is from the email today: Your Adobe ID:. Your Case Number:0207655150 With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- 1.-4164
    Please wait while I transfer the chat to the appropriate group.
    You are now chatting with Daniel Pedapenki.
    Daniel Pedapenki: Hello! Welcome to Adobe Customer Service.
    Daniel Pedapenki: Hi Sam.
    Daniel Pedapenki: May I please have your email address registered with Adobe while I review your request?
    sam: Hi Daniel
    sam: [email protected]
    Daniel Pedapenki: Thank you for the email address.\
    sam: Email to me today:
    sam: sam: Thanks... this is from the email today: Your Adobe ID:..........Your Case Number:......... With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- .-4164
    Daniel Pedapenki: Thank you for the information.
    Daniel Pedapenki: Please elaborate the issue which you are facing now.
    sam: The activation screens won't accept the number as the product
    Daniel Pedapenki: Thank you for the information.
    Daniel Pedapenki: Sam, I see that the serial number is for the product Design Standard CS 5.5 Win platform and it is not activated till now, may I know the exact error message please?
    sam: AI and PS startup screens say they're CS5 tryout
    sam: The Indesign package seems happy with the code and says it's 5.5. Off the same CD
    Daniel Pedapenki: Thank you for waiting. One moment please.
    Daniel Pedapenki: Okay Sam.
    sam: Hi
    Daniel Pedapenki: Please allow me a moment to search for the information.
    Daniel Pedapenki: Thank you for your patience.
    sam: Thanks for your help
    Daniel Pedapenki: Sam, on the installation window, is it mentioned as Design Standard CS5.5 and Design Premium CS5.5?
    sam: Just looking now
    Daniel Pedapenki: Alright!
    Daniel Pedapenki: Just to confirm, are you trying to install the program on Mac  machine?
    sam: Yes. The programs work as trials fine
    Daniel Pedapenki: Thank you for the information.|
    Daniel Pedapenki: Sam, since you are using the Windows version serial number, to install the program on Mac machine, you are getting this issue.
    sam: One of the three packages seems OK
    sam: I'm opening the installer now
    Daniel Pedapenki: Sorry for the wait. Please do stay online.
    sam: It just goes through to the Enter Serial Number... Provide a serial number...Install this product as a trial... etc
    Daniel Pedapenki: Sam, please confirm, me if you have installed the product in Win or Mac?
    sam: THE SERIAL NUMBER IS NOT VALID FOR THIS PRODUCT... INSTALL THIS PRODUCT AS A TRIAL
    sam: Mac
    Daniel Pedapenki: Sam, as the serial number of the product is for Win platform, you can use the product in Mac platform.
    sam: Do you mean 'cannot'?
    Daniel Pedapenki: *cannot
    Daniel Pedapenki: Yes, you are correct.
    sam: The three programs are running fine but two as tryout only. I only have this one disk to load from, supplies by Apple with the new machine
    sam: The box says 'For sale only with a new Mac'
    Daniel Pedapenki: Sam, you have to install the product in Win platform as the serial number issued for you is for Win.
    sam: Not going to do that. Please give me a working serial number
    sam: I haven't got a disk for Windows installation anyway
    Daniel Pedapenki: I'll be right with you.
    sam: Thanks
    sam: I have only a couple of weeks to register this! And I need it for my coursework!
    Daniel Pedapenki: You are welcome.
    Daniel Pedapenki: Sam, the coupon code and the part number which you have provided to use for the edu serial number is for Win platform, in this case, we have provided you the serial number for the Win platform.
    Daniel Pedapenki: You can check in your mails for this information,.
    sam: Can you confirm back to me the product code?
    sam: I can photograph the box and email you showing the stickers etc
    sam: The part number on the back of the package is 91047958, yes?
    Daniel Pedapenki: Product name: CS5.5 Design Standard.
    Daniel Pedapenki: Part number (PN): 91047958
    Daniel Pedapenki: Coupon code: dsgnm3-1630-0679-7505-5758
    Daniel Pedapenki: Design Standard CS 5.5---   1.4164
    sam: There's also a sticker saying PN: 65147483
    sam: Lot code 12056
    sam: I don't know where in my emails I said it was for Windows?
    sam: Also, why has Indesign activated properly?
    Daniel Pedapenki: Thank you for waiting. One moment please.
    Daniel Pedapenki: Sam, the serial number is for the Win platform, in this case, you can use this serial number in the Win platform.
    sam: I did not buy the software to use in Windows. I am moving completely to Apple
    sam: As I asked above:
    sam: sam: I don't know where in my emails I said it was for Windows? sam: Also, why has Indesign activated properly?
    sam: Why did the Education activation people give me the wrong number?
    sam: Two possible solutions now are that you give me the correct serial number, or send me another disk which will activate properly on OS X
    Daniel Pedapenki: I'll be right with you.
    sam: I'm feeling like I have done something wrong here... and it's not a good feeling
    Daniel Pedapenki: Please allow me a moment to search for the information.
    Daniel Pedapenki: Thank you for your patience.
    Daniel Pedapenki: Sam, in this case, I'll provide you the new serial number for Mac version.
    sam: OK
    Daniel Pedapenki: Sam, please be online for 2 minutes.
    sam: OK
    Daniel Pedapenki: Thank you.
    Daniel Pedapenki: Sam, the new serial number is 1......-6201.
    Daniel Pedapenki: Is there anything else I can help you with?
    sam: Can I just try that serial
    Daniel Pedapenki: I'm sure you can activate the product with out any issue.
    Daniel Pedapenki: Please feel free to contact us if you need more assistance.
    Daniel Pedapenki: Do you have any further questions for me today?
    sam: No thanks
    Daniel Pedapenki: Thank you for contacting Adobe.  We are available 7 days a week, 24 hours a day. Goodbye!
    Thank you for chatting with us. Please click the "Close" button on the top right of the chat window to tell us how we did today.
    You are not currently connected to a chat representative.
    When I inserted the disk it came up with the serial loaded as ...............7313-xxx
    Deleted all and reinstalled, IT! changed my code as above to ...............6201 and all seemed promising….... etc.!

    Have you bothered to do any research at all? Not every app was upgrade to 5.5. Those that weren’t will next be upgraded to CS6.
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