Windows 8.1 Desktop won't load.

I have a toshiba and today it froze so badly that I had to hard reset it. Now, when I log in with my pin, I press enter and the pin box where I entered my pin dissappears and my pc does nothing. If I want to press any other button, it takes 5 minutes for
it to register, and it's being extremely unresponsive for the first time ever. And when I try to sign in, the screen goes blank for a second and brings me back to my cover photo with the time and date displayed (before I can sign in). Help :/

Hi,
I have some questions, please help to clarify:
1. What did you mean the Reset, the factory restore or the Reset feature in Windows 8.1?
2. What did you mean the pin, the password of user account or the code related to OEM something?
3. Can you login to the computer after failing for some times?
We need more information to identify your issue, thanks for your cooperation.
Kate Li
TechNet Community Support

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