Windows 8.1 hangs in Windows Update trying to get driver

We have added a Surface Pro 3 running 64 bit Win 8.1 to our home network. Our desktop running XP has an HP LaserJet 1200 printer attached via USB and it is shared. Our notebook running XP has no problem printing to the LaseJet 1200. On the Surface when trying to add the printer Win 8.1 finds the LaserJet 1200 and invokes Windows Update, presumably to download a 64 bit driver for the printer. Windows Update hangs, that is runs and does not stop. We've let it run for nearly an hour before ending it. I've looked at the HP site for drivers and it seems to imply that Windows Update is the correct way to get th driver we need. Is there another way to do this?

Hello oldrah,
Welcome to the HP Forums.
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Windows update process deletes a driver

Hello,
Windows 7 SP1
Our antivirus (TrendMicro OfficeScan 11)has some specific driver in "\system32\drivers" folder. For some reason this driver will get removed after "patch tuesday". Not every "patch tuesday" but sometimes. Does anyone have a
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rgds Sven

Hi,
Personally, I recommend you enable restore point in a machine to test this issue, we need to find out whether it it the "Windows patch" that causes this issue. As I know, Windows updates have been passed many tests before they're released
to the end users, they should not cause any issues.
Meanwhile, have you tried to reinstall the TrendMicro OfficeScan 11 as a test? or contact the TrendMicro support and see if they have any ideas about this issue
http://esupport.trendmicro.com/en-us/default.aspx
NOTE
This
response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you.
Microsoft
does not control these sites and has not tested any software or information found on these sites.
Yolanda Zhu
TechNet Community Support

Windows Updates are not getting download after installation of SCCM 2012 SP1

I have installed SCCM 2012 SP1 step by step as per microsoft documents, Now I am getting error while downloading windows updates from microsoft site.
Error by WCM.log : System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IO.IOException: Unable to read data from the transport
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Error By wsyncmgr: DB Server not detected for SUP XYZ.com from SCF File. skipping.
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I have reinstall my SUP on site server, i have my WSUS & site server is on same server. I have kept my sup setting as per requirment (8530 & 8531)
Kindly suggest is any other settings need to be done on server side.

Yes, I know this is an old post, but I’m trying to clean them up. Did you solve this problem, if so what was the solution?
From your log snip-it, it looks like the firewall is causing your problem. Temporary turn off the firewall and see if that solves your problem.
Garth Jones | My blogs: Enhansoft and
Old Blog site | Twitter:
@GarthMJ

Windows update on windows 7 laptop will not work

Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer.
I am receiving the above message every time I click the ' check for updates' icon. Restarting does not resolve the problem.
I have trawled the internet and found a solution that worked for several people- going to services.msc, closing windows update,
deleting files in c:\windows\software distribution, reopening windows update through services.msc- however this has not resolved the issue for me.
Under systems.msc it is listed as started, automatic (delayed)
The Background Intelligence Transfer service is the same. I have checked the profiles of both programs and there are no discrepancies.
I have used the microsoft fix it program. No effect
Please help!

Installing the Intel Rapid Storage Technology Driver was THE fix for me as well. I had spent many hours on this today trying to resolve the following errors:
Windows Update could not get updates because "the
service was not running" (even though Windows Update and the BITS services and others
were in fact running).
Also Windows Defender Service could not start. I opened the Windows Defender Control Panel applet, it told me it was stopped, I clicked on the Turn On button, while at the same time I monitored the services app (command prompt - services.msc).
I watched the status of Windows Defender service. It kept changing from Stopped to Started just for a second or so, then the service would immediately stop again. In Control Panel, Windows Defender finally timed out
with the same error listed by amerianz: Error 0x8e5e0247: 0x8e5e0247
I tried many things from different search results for these 2 issues. Among other things, after I disabled Antivirus, I stopped WUAUSERV and BITS, renamed Windows\SoftwareDistribution then restarted. I tried a Windows Update
FixIt on the Microsoft FixIt center. It said it found and fixed Windows Update issues, but no change. I tried running SFC /SCANNOW from command prompt. The log said it found corrupted files but this made no difference.
Finally after installing the Intel Rapid Storage Technology Driver, my PC immediately found new hardware and installed a driver. Note: before installing this driver, all hardware listed in
Device Manager already had drivers installed. I was then prompted to reboot. After rebooting, Windows Update still had a red X and could
not check for updates. So I opened the Windows Defender Control Panel applet, which showed that updates were available. This meant of course that the Windows Defender service had started successfully. I then clicked on the
Check for Updates button on Windows Defender, and after several seconds while Windows Defender was looking for updates, I noticed that the
Windows Update icon had appeared in the system tray and Windows was downloading new updates. Both issues fixed. Many thanks.

Windows Update Service Disabled - Error 80070422

Hi,
On Windows Vista Ultimate SP1, when I go to Windows Update I see a "Check For Updates" button. When I click it I get an 80070422 error and "Try Again" button which does not work.
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I downloaded "WindowsUpdateAgent30-x86.exe" and installed it, hoping that the problem will be fixed, but no luck.
I read somewhere on this forum that a user faced a similar problem and searched in "Windows\System32" for "wu*.*" files and changed the security settings for all of them to allow SYSTEM and Administrators full control and re-registered through "regsvr32" all of the .dll files, but, after doing all of these I still had no luck.
My Windows Update still displays the error 80070422 and when I try to start the Windows Update service I get the error that the service cannot be started and it always sets itself on "Disabled", no matter what I do.
Could someone please help me with this problem? I really don't know what else to do.

Wow, great!
I ran the tool that you mentioned and the virus in question was detected as: Trojan.Vundo
Maybe the logs will help some others, too: Here's the log on the first scan:
Malwarebytes' Anti-Malware 1.14
Database version: 808
8:40:22 PM 5/31/2008
mbam-log-5-31-2008 (20-40-22).txt
Scan type: Full Scan (C:\|D:\|)
Objects scanned: 169731
Time elapsed: 42 minute(s), 47 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 9
Registry Values Infected: 1
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 8
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
C:\Windows\System32\byXOHaBU.dll (Trojan.Vundo) -> Unloaded module successfully.
Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{1449fa3b-f8a5-40ec-87da-707e80637ddd} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{1449fa3b-f8a5-40ec-87da-707e80637ddd} (Trojan.Vundo) -> Delete on reboot.
HKEY_CLASSES_ROOT\CLSID\{663656df-6bae-460c-a612-8133df519346} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\aoprndtws (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\affri (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\affri (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FCOVM (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RemoveRP (Trojan.Vundo) -> Quarantined and deleted successfully.
Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\{663656df-6bae-460c-a612-8133df519346} (Trojan.Vundo) -> Quarantined and deleted successfully.
Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\Authentication Packages (Trojan.Vundo) -> Data: c:\windows\system32\byxohabu -> Quarantined and deleted successfully.
Folders Infected:
(No malicious items detected)
Files Infected:
C:\Windows\System32\byXOHaBU.dll (Trojan.Vundo) -> Delete on reboot.
C:\Users\Shere Khan\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LK0KREDB\kb516107[1] (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Windows\System32\fccywwts.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Windows\System32\gEwtTLFy.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Windows\System32\yayvSiHb.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Windows\System32\_Shere_Quarantine\fmsnvygd.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Windows\System32\byXnMghG.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Windows\System32\byXPfgfe.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
Here's the log on the second scan, after a restart:
Malwarebytes' Anti-Malware 1.14
Database version: 808
9:48:01 PM 5/31/2008
mbam-log-5-31-2008 (21-48-01).txt
Scan type: Full Scan (C:\|D:\|)
Objects scanned: 168808
Time elapsed: 56 minute(s), 31 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
C:\Windows\System32\byXOHaBU.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Windows\System32\dqhreobq.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
On the third scan, no other infections were found. The files and locations and one or two registry entries are similar to what I suspected was not allright, so I guess the (right) virus has been found and eliminated. Have enabled Java in FireFox and everything seems fine, haven't touched Internet Explorer just to be on the safe side so I can't say anything about that, but everything looks allright. Seems this was the problem. Thanks again, mate, your post was a life saver.

Wont boot after windows update

M y Sateite A305 s6916 wont boot after windows updates tried to install.

Satellite A305-S6916
tried .. every option on F8
Try this. Download a repair disc from here.
   Windows Vista Recovery Environment ISO X64 version (64 bit)
If you can reach the Recovery Environment by booting that, try the Startup Repair and let us know what happens. Sometimes you need to run it more than once.
   Startup Repair: frequently asked questions
Also try a System Restore.
   What are the system recovery options in Windows Vista?
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Windows update - Not seeing all types of updates when checking

My problem is at one time, our 2008 R2 servers were all in a separate OU as all other machines and we had a GP for all of our Windows 7 machines to get updates from our WSUS. Well, someone applied that policy to the whole domain which made the server
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David Hood

Have you enabled "get extra updates from Microsoft" ? (this enables product other than Windows, to get updates)
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DUH!!!, I did a face palm when I saw that first line. Didn't even cross my mind to look at the log. I did find where it is going to the Microsoft site to search for updates.
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Thanks for the ultra fast responce though. It helped me alot.
David Hood

WIndows Update error 0x80070490

I recently upgraded to Windows 10 on my desktop and laptop. Both the desktop and laptop are part of my home network. I have the HP Officejet 4635e installed as part of the home network and I installed the HP software on both systems. The printer is functioning properly. I am able to print, scan and the HP 4635 passed the fax test. However when I run Windows Update I keep getting the following error message: There were problems installing some updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: • HP - Enterprise WSD Multi-Function Printer, Other hardware - Null Fax - HP Officejet 4630 series - Error 0x80070490 All other available updates install successfully. This issue occurs when I run Windows Update on both the desktop and laptop. Can you provide any help on how to fix this issue?

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I am having a problem trying to get the new version of itunes to download correctly to my laptop. I have updated my ipad to the new ios 7, and windows is showing that it has been downloaded but when I connect my ipad, it is saying I have to download itune

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sign out from the creative cloud and then sign back in
Sign in, Sign out | Creative Cloud desktop app

TS3694 I cant get my ipad 2 out of recovery. The apple icon stays on and nothing happens. I tried restoring it through Itunes but it comes up with a 3194 error code. I have the latest Itunes being 10.6.1.7 and the latest windows update.Can someone please

I cant get my ipad 2 out of recovery. The apple icon stays on and nothing happens. I tried restoring it through Itunes but it comes up with a 3194 error code. I have the latest Itunes being 10.6.1.7 and the latest windows update.Can someone please help?

Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
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Windows 2003 R2 Gray Screen Hang on HP DL380 G5 when restarting or shutdown after Nov/Dec 2011 Windows Update

I’ve 4 identical HP DL 380 G5 Servers with Windows 2003 R2 Std. The 4 machines have the same Windows driver version and motherboard BIOS version. 2 have no problem. 2 have problems after Nov/Dec 2011 Windows Update!
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Hi,
In order to troubleshoot the server hang issue, you can first preform a clean boot on the problematic system.
Steps:
====================
1. Click Start->Run…->type
msconfig and press Enter
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3. Click Startup tab and Disable All startup items
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5. After reboot, check whether the problem still occurs
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http://technet.microsoft.com/en-us/library/cc755081(WS.10).aspx
Windows Performance Monitor
http://technet.microsoft.com/en-us/library/cc749249.aspx
Best Regards,
Aiden
Aiden Cao
TechNet Community Support

Satellite L500 - System hanging on startup screen after Windows update

Hi,
I'm hoping someone can help. My Satellite L500 is hanging on the blue startup screen after it restarted after a windows update, the mouse arrow is moving, and there seems to be some hard drive activity with some flickering in the system indicator lights. Other than that, nothing? Any ideas?
Thanks,
Denise

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Hello all,
I have roughly 140 or so installs of Outlook in my organization and I have been getting reports of Outlook hanging on startup. It seems to be associated with a windows update but I don't know which one. I have had success resolving the issue
by rolling back the recent updates (using system restore), but in this one case, there were 30 or so updates that were rolled back. Unfortunately, I had move quick on that computer. I had another computer yesterday with the same issue and have
a report of yet another today. I need to figure this out before it becomes and epidemic! Anyone else seeing this? It does not appear to effect everyone.

Hi,
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Ethan Hua CHN
TechNet Community Support

2012 R2 server hangs on reboot from Windows Updates

I have multiple Windows 2012 R2 servers which hang on restart after applying Wundows Updates. There are no enries in the logs to explain this.
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Hi,
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if it helps.
Best regards,
Frank Shen

Referred to start menu whe trying to access windows updates

When I try to access windows update from Firefox browser I am sent to start menu and windows update for windows 7. I am trying to avoid this for security sake. Windows is having the most problems and also google on security issues which is why I am using Firefox forinternet security. Not even the Norton my supposed security I am paying for can provide security for yahoo mail or windows. Yet I am forced to access under windows update. Am I secure if I leave the firefox browser up when I access windows update from my start menu? Or is there a way around this?

Hi @khamm56 ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Notebook and issues with screen flickering and freezing. If the Notebook works in safe mode with no issues it is either driver or software related.
Can get to safe mode with command prompt?
F11 upon startup choose safe mode with Networking.
Then you can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook. I recommend doing this for at least 2 weeks prior to this happening.
When performing a System restore please note remove any and all USB devices. Disconnect all non-essential devices as they can cause issues.
I hope this helps.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Windows 8.1 hangs in Windows Update trying to get driver

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