Windows 8 not active after factory reset

I bought this laptop a year ago in US, with windows 8 and was upgradable to 8.1. I upgraded and was using 8.1, until 2 days before when system crashed. I was not able to perform a system restore, therefore did a factory reset. Now when the system boots or when i try to upgrade, its asking for an activation code which I dont have. I was in the assumption that the system restore version of windows should have a valid license key but its not the same in my case .
please advise.
Additional information: windows update are still working. not sure if this is helpful.
Thanks in advance for responding.

HI @Sasikaran ,
Welcome to the HP Forums!
It is a terrific place to find answers.
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I understand that you have done a factory recovery and it is now asking for the activation code.
The code is stored in the bios and  it should automatically pick it up .
Here  is a link to Windows 8 Product Activation to assist you.
Here is another link to assist you with reupgrading to Windows 8.1
Updating Windows 8 to 8.1
Best of Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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