'Windows is not genuine' after i had HDD re-placed

I recently replaced my hard drive as it had failed, and when it was repaired the windows product key was lost.
I cant find the cd/manual with the key on it ( if that's where it is ) and the product key on the bottom of the laptop HAS RUBBED OFF !! (can't even believe that windows could be so careless when it comes the ink on a sticker)
I need help on getting my product key back or a new one .. but i refuse to pay for one as this is not my mistake !
If anyone could help i would be grateful
thanks

Hello
I agree with PauPau. The product key on bottom side belongs to preinstalled Windows version and if you install Windows from Toshiba recovery disk you dont need any product key and Windows is already activated so its ready to use.
If you use a normal Microsoft Windows disk you have to use the key that belongs to this disk. I mean if you buy a Windows disk you get a product key too and you have to use this key.
I would recommend buying a recovery disk from Toshiba because its easier: All drivers and tools are preinstalled and after using this disk your computer is ready to use :)

Similar Messages

Version of Windows 7 not Genuine after recent updates

On 9 Dec 2014, my machine installed windows updates automatically. The next day when I restarted the machine, I received a prompt saying that my version of windows was not genuine. I checked in the control panel system window which said that windows had
been activated. Called support and the walked me through activation, which was done over a year ago, when I first built the machine, and everything seemed fine. Then, today when my wife started up the machine, she received the same prompt. I am running
windows 7 home premium 64-bit, with a single user profile. There is also a new icon on the desktop titled "install downloaded windows 7 64-bit _v2" or something like that. Any ideas?

Hi Garsimtech,
Normally update should not reactivate windows.If you replaced some important hardware like the motherboard ,hard drive and so on, it will result in reactivating .Sometimes, the malicious program will result in reactivating.
Have you tried to call up suppot again and what is the result ?
If the call support will not solve the issue,please run the tool in the following link and get the diagnostic report, it’s recommended to post the report in our Genuine Advantage forum, members there have more experience in analyzing the activation diagnostic
report.
Tool Download
http://go.microsoft.com/fwlink/?linkid=56062
Microsoft forums - Microsoft Genuine Advantage
https://social.microsoft.com/Forums/en-US/home?category=genuine
Best regards

Windows says not genuine after laptop returned from warranty repair

I sent my laptop off for a power supply repair after it failed. It's now back and seems fine but it says windows is not genuine even after I run the online checker. Any thoughts? Back to toshiba (Again)?

> Any thoughts?
In my opinion you have two options only:
-install recovery image using recovery disc if you have one
-if you dont have recovery disc order it by Toshiba
Bringing back to Toshiba will not help much I think. I dont think they have recovery discs for all Toshiba notebook models. I presume they have installed OS for testing purposes only.

Windows suddenly not genuine after 6 months

Hello,
6 months ago I did a system restore on my thinkpad edge e520 using the lenovo recovery drive and just now a window has started popping up say I need to check if windows is genuine which when I download the tool and run it it says my windows is not genuine. In system in control panel it says that my windows is activated and there is a key present there.
Any ideas guys?
Cheers

Hello,
I suspect some sort of error with validating your Windows license; that's not an area I'm very familiar with, but you might want to try posting a message in the Microsoft Genuine Advantage Support Forums and see if one of the experts over there can assist you with identifying the cause of the issue and resolving it.
Regards,
Aryeh Goretsky
I am a volunteer and neither a Lenovo nor a Microsoft employee. • Dexter is a good dog • Dexter je dobrý pes
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Windows 7 not genuine after clean install with HP disks

Hello,
I just installed a new HDD on my Probook4540s a few days ago after the original one died. I do have a backup of everything on an external HDD. Eventhough I can see my product Key with Speccy, the windows activation window pops up from time to time. One time the activation window said I was registered and good to go. What do I do next?
Thanks in advance!
Donato

Hi AC-DC
Check this article out also as well as contacting MS about your product key issues
http://www.askvg.com/genuine-windows-7-became-pirated-make-it-original-and-activated-again
Checkurtech
****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****

Windows 7 it's not genuine after replacing hdd

when i replaced my HDD it said my windows its not genuine
please help me with this diagnostic report
Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
Windows Product ID: 00426-OEM-8992662-00400
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {34E34A68-5F59-44BD-AFB9-4EFBF139FBD8}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150113-1808
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-b063_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{34E34A68-5F59-44BD-AFB9-4EFBF139FBD8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-3541619342-1083094025-1635991396</SID><SYSTEM><Manufacturer>Dell
Inc.</Manufacturer><Model>Studio XPS 8100</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="6"/><Date>20100510000000.000000+000</Date></BIOS><HWID>A47C3A07018400FE</HWID><UserLCID>4409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay
Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL
</OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
Office Enterprise 2007</Name><Ver>12</Ver><Val>83D84101F291D86</Val><Hash>gN+n9+Zg3Fc66TYV4mB8Ojpnl2g=</Hash><Pid>89388-707-4698546-65580</Pid><PidType>14</PidType></Product></Products><Applications><App
Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12"
Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App
Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600400-02-1033-7600.0000-2382010
Installation ID: 009590547984544452517161397686184321135374755541796886
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: P4K27
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 2/3/2015 5:00:04 PM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 3:2:2015 16:46
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
HWID Data-->
HWID Hash Current: LgAAAAIAAAABAAEAAgABAAAAAQABAAEACrbCHBU/9tpagSq9d/ZQmRB6DHV2Vg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name   OEMID Value
OEMTableID Value
APIC
DELL
FX09
FACP
DELL
FX09
HPET
DELL
OEMHPET
MCFG
DELL
OEMMCFG
SLIC
DELL
FX09
OSFR
DELL
FX09
OEMB
DELL
FX09
ASF!
LEGEND
I865PASF
SSDT
DpgPmm
CpuPm

Dear chong2010,
what you are experiencing is not unheard of, part of the counterfeit protection on the MS OS involves taking note of certain aspects of the Hardware, including the hard drive, so changing the drive is VERY likely to trigger this reaction on part of
the OS.
All you need to do is to perform the validation process again, as you did when you initially installed the box (or initially used the box, if pre installed by manufacturer), using the same original windows key (you should have it in a label attached to the
box of the computer of in the supporting documentation of the purchase).
You can do this from "control panel" -> 'system security" -> "system" or by typing "
cscript slmgr.vbs /ato
in the command line (admin privs required in this command line)
Best Regards / Saludos, Marianok
Disclaimer: This post, and all included code and information is provided "AS IS" with no warranties or guarantees and confers no rights. Try it at your own risk, I take no responsibilities.
Aclaración: Esta publicación, y todo en código e información en la misma, es provista "AS IS" / "Como Está" sin garantía alguna y no le confiere ningún derecho. Pruebelo su propio riesgo. No asumo responsabilidad alguna.

Windows not genuine after recovering HDD

HDD died, recovered drive and imaged to new drive. Now get Windows is not genuine popups. Contacted Microsoft, activation seems to be intact, they said to contact HP to see why product key is locked. Tried submitting a ticket to HP, but didn't let me because product is out of service period. How can I get this popup to go away, I don't want to reinstall windows. Saw a post that said to run the Genuine advantage diagnostic tool, here's the results: Diagnostic Report (1.9.0027.0):
Windows Validation Data-->Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-TQYCP-CGW9M-68GWP
Windows Product Key Hash: iyj64SSDrR+ZU3Y90LpuN0LQ57o=
Windows Product ID: 00359-OEM-9800855-37941
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {DCA1836C-B869-4731-A6D7-B6890DE69224}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150202-1526
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Eric\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DCA1836C-B869-4731-A6D7-B6890DE69224}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-68GWP</PKey><PID>00359-OEM-9800855-37941</PID><PIDType>8</PIDType><SID>S-1-5-21-2999779503-1938574806-730499024</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>AW020AV-ABA e9280t</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.24 </Version><SMBIOSVersion major="2" minor="5"/><Date>20091029000000.000000+000</Date></BIOS><HWID>B0F13407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-008-537941-02-1033-7601.0000-1782015
Installation ID: 010666597575900206036790122306058500556675494800723664
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 68GWP
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 6/29/2015 6:03:02 PMWindows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 6:29:2015 18:06
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
HWID Data-->
HWID Hash Current: OAAAAAIAAAABAAEABAACAAAAAwABAAEAln0+q+RkJ6SwkDrkLjJaK9aHje+gg+jQG74Qzas+6oI=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
OEMB HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC

HDD died, recovered drive and imaged to new drive. Now get Windows is not genuine popups. Contacted Microsoft, activation seems to be intact, they said to contact HP to see why product key is locked. Tried submitting a ticket to HP, but didn't let me because product is out of service period. How can I get this popup to go away, I don't want to reinstall windows. Saw a post that said to run the Genuine advantage diagnostic tool, here's the results: Diagnostic Report (1.9.0027.0):
Windows Validation Data-->Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-TQYCP-CGW9M-68GWP
Windows Product Key Hash: iyj64SSDrR+ZU3Y90LpuN0LQ57o=
Windows Product ID: 00359-OEM-9800855-37941
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {DCA1836C-B869-4731-A6D7-B6890DE69224}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150202-1526
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Eric\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DCA1836C-B869-4731-A6D7-B6890DE69224}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-68GWP</PKey><PID>00359-OEM-9800855-37941</PID><PIDType>8</PIDType><SID>S-1-5-21-2999779503-1938574806-730499024</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>AW020AV-ABA e9280t</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.24 </Version><SMBIOSVersion major="2" minor="5"/><Date>20091029000000.000000+000</Date></BIOS><HWID>B0F13407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-008-537941-02-1033-7601.0000-1782015
Installation ID: 010666597575900206036790122306058500556675494800723664
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 68GWP
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 6/29/2015 6:03:02 PMWindows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 6:29:2015 18:06
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
HWID Data-->
HWID Hash Current: OAAAAAIAAAABAAEABAACAAAAAwABAAEAln0+q+RkJ6SwkDrkLjJaK9aHje+gg+jQG74Qzas+6oI=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
OEMB HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC

Windows not genuine, after a while.

Hi,
We are a local pc repair service, and after we reinstall Windows 7 (or Vista, not XP) Windows Activates just fine (trough OEM License, that did come with that PC or notebook)
But after a month or so, Windows will start up and says: This copy of Windows is not genuine.
So we have to reactivate.
Anyway to prevent this from happening?
Regards
Wanna know what will be a good pc to buy? Create your own ;)

Hi have had this computer with windows seven for 4 years now and it just now is telling me that I may not have a genuine system. I suspected the problem since I could not download an update from about 3 months ago. Then about 4 weeks ago my system said
it could not find the serial number. Is this a virus? I have seen the price for windows genuine and I want to be sure before I spend money on something that I may not need.
Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {8CE724AD-727D-422B-90AA-56AC87E3373D}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: N/A, hr=0x80070002
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{8CE724AD-727D-422B-90AA-56AC87E3373D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-137132880-3199589730-3501492649</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-MPC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.20</Version><SMBIOSVersion
major="2" minor="4"/><Date>20091013000000.000000+000</Date></BIOS><HWID>D1853B07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product
GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>B93D41801929736</Val><Hash>x2TjCx5AKjEpkDvjRZmefr+9iLc=</Hash><Pid>81602-923-4805137-68090</Pid><PidType>1</PidType></Product></Products><Applications><App
Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7600.0000-2882009
Installation ID: 000653292290748301288454196810627346302202952135277794
Partial Product Key: 3Q6C9
License Status: Notification
Notification Reason: 0xC004F059.
Remaining Windows rearm count: 2
Trusted time: 11/8/2012 6:10:24 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:28:2012 16:42
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAIAAAABAAAAAwABAAEA6GHuyc4PEjd6f7bT4sfgC34fsPYuiCrNRso=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: no, invalid SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   HPQOEM  SLIC-MPC
FACP   HPQOEM  SLIC-MPC
HPET   HPQOEM  SLIC-MPC
BOOT   HPQOEM  SLIC-MPC
MCFG   HPQOEM  SLIC-MPC
ASF!   HPQOEM  SLIC-MPC
SLIC   HPQOEM  SLIC-MPC
SSDT   PmRef  CpuPm
Please get back to me on this issue right away, thank you!

Windows 7 not genuine - ?? after 4 years - sys just updated last night, haven't rebooted yet

I have an HP Pavilion All-In-One PC, Model M 227 - Windows 7, 4 GB Ram
Last night I did system updates after getting a notification there was some ready. I have not restarted my system yet though and now that I've been getting this "Windows 7 is not geniune" large pop-up screen, I'm hesitate to restart my computer as it may "finalize" something I might can get rid of before its implemented. Please let me know if this would be possible?
I have been using this computer for almost 4 years if my memory is correct, and it is running genuine Windows 7 software to my knowledge. Have done all the updates it has asked for over the years and never a problem until now.
Two days ago I did 17 updates to the sytem but last night it was only 1 file.
Any help would be greatly appreciated!

See if performing the steps at the link below help.
http://temcam.com/2013/10/25/how-to-fix-windows-7-not-genuine-error/
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

Windows not genuine after factory reset

Hey guys,
So i have a Toshiba Satellite A505-S6005 that i have owned all 4 years of college. On sunday i restored my computer back to how it was when i bought it by pressing the 0 key on start up. I followed the on screen instructions and wiped everything to start fresh. Everything went smoothly and i was able to do all 200+ windows updates and my computer was working perfectly. Then on tuesday a window pops up saying that my windows is not genuine. I checked my system properties in the control panel and there its says under windows activation at the bottom "Status not available" and "Product ID: Not Available". So i go to the start menu and try to run "Activate Windows" and i recieve an error code 0xC0020012.
I attached a screen shot of the error message as well as my system properties to show the status is not available and no product ID available.
Please can someone help me with this issue.
Thank you,
Michael
Solved!
Go to Solution.
Attachments:
Screenshot 2014-11-05 19.30.01.png ‏182 KB
Screenshot 2014-11-05 19.47.09.png ‏97 KB

Any idea why my windows would just deactivate like that?
Maybe you forgot to brush your teeth?
-Jerry

"This copy of windows is not genuine.Build 7601". G71-333CA Notebook PC

Hi,
Few days ago I got the blue screen and after reboot I got the message ""This copy of windows is not genuine.Build 7601". Error code 0x8007007E.
I tried to restore the system to a previous state but it didn't work.
Now, after rebooting I log in and all I get is a black screen with a small text in the right low corner as mentioned. No other command works.
How can I recover the system without reinstalling windows?
Product number: VM115UA#ABC, G71-333CA, Windows 7
Thank you,
Dan
This question was solved.
View Solution.

podan wrote:
What is the difference between a purchased recovery disk and the ones that I created?
I don't understand why HP installs a different key than the label one. Why bother to place a label with a product key that is not real? I would have knew about all this twist I would have bought a proper Windows licence (at least I would have had the installation kit) and laptop without all the HP useless applications (which proves that if you are in trouble they cannot help at all).
Thank again,
Dan
1. Recovery discs from HP perform the same recovery but take longer to do the recovery than the one's you make yourself.
"HP shipped media covers multiple series and many different configurations. (One set of discs may cover a series that has 10 or even many more unique configurations)
Because of this the process first lays down a 'base' image, and then customizes the image for that specific configuration.
The F11 and customer created media recoveries are specific to that model PC, and are quick because it is laying down an image that is designed only for one configuration.
The last phase of the HP shipped recovery is installing and customizing the software for that specific model. This last phase can take a very long time, can have popup windows (that should not be clicked), and can involve multiple reboots. Specifically around 12%-19% on the display is where this occurs.
Please don't interact with the PC during this time.
Don't click on any popups unless the system completely stops for significant time.Unless there is a unknown error, the recovery process is actually designed to handle this.
For notebooks, this process can take 4-6 hours on certain configurations."
2. All OEM PC manufacturers use what is called a Volume License Key (VLK), it makes it much easier to install and activate 10's of millions of Windows installations. By Law they have to give your a Single User License key because you paid for the OS when you purchased the PC, so they put that key on the sticker, this is an Industry wide standard.

"Build 6002: This copy of Windows is not genuine"

Hi everyone..
I have had my TOSHIBA Satellite L40-139 for over a year. It was bought from PC World and came with a pre-installed version of Windows Vista Home Premium. I do not have any of the disks that came with the laptop but the Windows installed is genuine.
I went to install Vista Service Pack 2 having downloaded it. I restarted my laptop only to find my desktop wallpaper had gone and been replaced with a black background and the following in the bottom-right corner of the desktop:
Windows Vista (TM)
Build 6002
This copy of Windows is not genuine
This was followed by a pop-up window with two options, 'Activate Now' or 'Activate Later', followed by an error pop-up that says Windows must be re-installed as an "Unauthorised change has been made...please insert CD or DVD". If I press 'Activate Now' it just goes to another pop-up that says I can contact TOSHIBA. If I click the link it just goes to a standard 'Help' screen!
I don't know what to do..I have the COA product key sticker intact and have tried entering it but it just comes back with various errors. It's as if as soon as I installed service pack 2 I've had problems. Again I do not have Vista or a toshiba recovery disk (I don't even know if it came with one). I have tried restoring Windows but it just returns with the same screens!
HELP!!
PS. Is the Toshiba support line a free number? Does anyone know a number that is free to call from mobiles? (I do not have a landline).

> As per my first post I do not have a Recovery DVD as mine didn't come with one..I take it I must be doing something wrong and there is another way to sort this? Even the Toshiba product spec states that no recovery DVD comes with it.
As per my first posting I wrote clearly that new notebooks dont come with recovery discs but with HDD recovery only and you must create recovery disc alone. Everything is described in Users manuals document. If you dont read it and dont pick up info about your notebook I cannot help you about it.
If you cannot start HDD recovery installation as described in Toshiba document then something must be screwed up. Why? I dont know.
You can try method posted by Paolo but if this will not help you must install OS again or activate preinstalled version. If you dont have possibility to install original recovery image you can order new disc under https://backupmedia.toshiba.eu/landing.aspx or try to clarify situation with nearest Toshiba service. Call them, explain the situation and maybe you will get one for free.
Sorry but I dont know what else to say.

Getting message that Windows 7 not genuine

I bought a Thinkpad X200 at the Lenovo Outlet that was supposed to have Windows 7 installed. Instead, it had XP and Lenovo had to send me disks for Windows 7. After working for over a year, I started getting a message "Windows 7 Build 7601. This copy of Windows is not genuine" and "You may be the victim of counterfeiting." When I try to fix it, it asks for a Product Key. But you can no longer read the label on the bottom of the laptop.

Most of the X200 machines did not have motherboards that were authorized to have windows 7 installed from OEM disks. It is possible you do not have the right extension segment in the BIOS (SLIC 2.1). Do you still have warranty remaining? If you click start then right click computer and select properties, what does it say?

Windows 7 not genuine, Have partial key code

I keep geting this message that WIndows & is not genuine. I know it is, however I recently had my hard drive replaced.
I have a partial key code and my Computer name is HP Pavilliaon P6000 Series, Model #P6823B
The Partial key code is: 73CQT-WFM7J-3Q6C9. Now if you can kindly give me the rest of it (ASAP)!!!!!! I would greatly appreciate, I have a lot of work to finish and I need this fixed (NOW)!!!!!!!!
Anita De Lois

This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP consumer class products. HP maintains no official presence on this forum. It is unlikely that HP will respond in an official capacity. Any reply from an HP employee represents their own opinion and not that of HP's.
Neither HP nor Microsoft maintain a record of the Windows product key for your computer. Additionally, neither HP nor Microsoft will provide you with a replacement product key.
When requesting assistance, please provide the complete model name and/or product number of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the side, back or bottom of your computer. Please do not include your serial number. Please enter the model/product information into HP's Online Consumer Support page and/or post it here for our review.
Assuming you meant you have an HP Pavilion p6823w Desktop Computer, the easiest way to return Windows to "Genuine" is to order an HP Recovery Disc set. Please see DVD - Windows 7 64b 11NA2MRW601 SP1 + Supp 1 Recovery Kit or contact HP Customer Support to order the HP DVD Recovery Kit for your computer. Once you have this set of HP Recovery Discs, insert disc #1 into the DVD drive and reboot the computer. After the restoration is complete, your computer will have been returned to a "factory like state."
If you have any further questions, please don't hesitate to ask.
Please click the white KUDOS star to show your appreciation
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

Windows could not start after SP-3 update

Windows could not start after SP-3 update
After I updated Apple Software Update to 2.1 and then updated to BC 2.1 successfully I D/L & Installed SP-3. Even got the Wizard & seemed to go OK. Got prompt “Installation Complete, Need to restart.” I did. I got a black screen with text:
Windows could not start because the following file is missing or corrupt:\Windows\inf\biosinfo.inf
You can attempt to repair the file by starting Windows setup using the original setup CD-ROM. Select ‘r’ at the 1st screen to repair.
I used the power button to shut down Windows & then booted into Mac OS X normally.
I think I need to restart my Mac into Windows (using the Option key ) WHILE THE WINDOWS XP installation CD is in the optical Drive. Then maybe I’ll get a choice to select ‘r’ to repair at the 1st screen?
Has anyone done this with a similar error & successfully repaired their Windows installation? I don’t know if this is a Boot Camp problem or not. XP SP 2 had been working just fine.
Thanks for any help.

Solved! It apparently was NOT a Boot Camp Issue. The fix was to obtain the file “biosinfo.inf” and from the Mac side, go into my WIndows XP HDD & add that file to: Windows/INF folder. (Yes, it was missing). Why my XP SP2 installation worked fine w/o this file is beyond my knowledge. Perhaps this file is needed only when doing a type of major update yet not needed for simply starting & running Windows? There are web pages stating that upgrading to SP 3 can cause this problem if using 3rd party software such as Norton Anti-Virus (I don’t have that but DO have Zone Alarm). There are also various complicated, long fixes out there. For me, replacing that file did the trick & everything seems fine now. (As far as where one “obtains” that file--long story)
Message was edited by: growler62000

'Windows is not genuine' after i had HDD re-placed

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