Windows Server 2008R2 profile unload impossible due to Temp "Z@.." files
Hi,
We are supporting many environments for different customers.
Unfortunately they all share the same issue, which is caused by the combination of Windows Server 2008R2 and Adobe Reader 11.
The files are located in "C:\Users\Some-User\AppData\Local\Temp\2\acrord32_sbx\[email protected]"
There are many folders, for one user sometimes up to 20 folders (user.domain.001, user.domain.002 etc), collecting up to wazoo.
Removing hotfixes do not solve the issue, neither does the two provided acroct.ini files (to be placed in \windows\ folder).
All Servers are up2date on Windows update, conform a Patch Policy we maintain.
We have tried removing Windows updates, ofcourse with a deny on the patch policy so that it doesnt return, but the issue stays occurring.
I'd prefer to have this issue resolved by installing a patch - Instead of removal of patches.
As I am searching for a way to directly contact Adobe Support, I could only opt-in on this forum to get support afaik.
If needed, I can put down more information ofcourse.
Server info:
Hypervisor: VMware 5.1
OS: Windows Server 2008 R2 SP1 (used as Terminal Server, one of 5 servers total)
RAM: 12GB Memory
Adobe Reader version: Adobe Reader XI (11.0.06)
Anyone who can help out get professional support, please don't hesitate to respond.
Regards, Michael
I have read many many articles for this issue.
Outcome is, like from this Blog, Adobe has to re-code Reader.
We have tried alot of ways to get this fixed, but neither uninstalling MS Patches, nor the AcroCT.ini files (yes both) are a fix for us.
If Adobe Reader needs to use temporary fonts for printing the PDF files, they have to Force unload and clean up the temporary fonts/files. (Font Installation and Deletion (Windows))
Since MS14-045: Description of the security update for kernel-mode drivers: August 27, 2014 there is a new behavior for Font and Font Resource installation/deletion.
Since Adobe Reader has NO support channel, NO way of contacting other than the forums:
How on earth could we get this to be fixed in a new release???
Should this message be posted on all threads for this annoying issue?
We are facing this problem with over 10 customers on over 600 Remote Desktop Servers - No way I am going to remove patch #1 from August 2014, which is being re-deployed in a newer fix every month..
The root cause is the programming in Adobe, which had been conform Microsoft's wishes, but this behavior change in removal has to be remarked to Adobe...
Regards and awaiting a way into the developers part on Adobe Reader.
Michael
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Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
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Dear Sir
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Did it work correctly before when logging in with domain user account? If so, please try opening Control Panel > Credential Manager and remove the cached credential entry of the Outlook account, and then restart Outlook to test the issue again.
See:
https://support.microsoft.com/en-us/kb/2762344/en-us
Please also try logging into your email account from webmail access to see if there is any error.
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]
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