WindowsWcpOtherFailure3 & IE update error code 9C48

I've been getting IE update error code 9C48 (can't install or run IE - other updates are fine) which lead me to Windows update troubleshooter which resulted in:
Service registration is missing or corrupt
Windows upgrade error 0x80070057(2014-04-22-T-07_59_49P)
Problems unstalling recent updates
Check for missing or corrupt files
Corrupt files: CBS.Log windir\Logs\CDB\CBS.log. which could not be fixed.
Problem signature
Problem Event Name: WindowsWcpOtherFailure3
OsVersion: 6.1.7601
File: base\wcp\sil\merged\ntu\ntsystem.cpp
Function: Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile
Line: 2057
Status: c0000034
StackHash: 0xb3e88ae3
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Files that help describe the problem
CbsPersist_20140323213151.cab
CbsPersist_20140415214249.cab
CbsPersist_20140418000011.cab
CbsPersist_20140422000124.cab
CbsPersist_20140423005328.cab
CBS.log
Sessions.xml
poqexec.log
SCM.EVM
FilterList.log
memory.hdmp
minidump.mdmp
Bucket ID: 53628667
Any help would be greatly appreciated. Thanks!

Hi,
Do we have any backup available here? If yes, please take use of it.
For the update issue, please first take a try with the System Update Readiness tool:
Fix Windows corruption errors such as 0x80070002 and 0x80070057
If the above didn't help, please zip the following files:
CbsPersist_20140323213151.cab
CbsPersist_20140415214249.cab
CbsPersist_20140418000011.cab
CbsPersist_20140422000124.cab
CbsPersist_20140423005328.cab
CBS.log
Sessions.xml
poqexec.log
SCM.EVM
FilterList.log
memory.hdmp
minidump.mdmp
Then upload them into onedrive and post us the link here.
Best regards
Michael Shao
TechNet Community Support

Similar Messages

Internet Explorer 9 not showing as not installed when using Windows Update - Error: Code 9C48 Windows Update encountered an unknown error.

I built a few new Windows Server 2008 R2 with SP1 VMs today and ran into a problem where Windows Update is not detecting the fact that Internet Explorer 9 is already installed. Internet Explorer 9 keeps showing up as an available update when
using Windows Update. When I try to install it as a test I get the error message: Code 9C48 Windows Update encountered an unknown error.
My normal build procedures include applying all the patches for the OS prior to any other work on the servers. The way I like to do the patching is to do every update other then IE9 in the begininng and once all the other updates have been
completed, install IE9 and then patch it if there are updates available. I followed this procedure on every build for the last year and I have not run into any issues until today. The only difference today is the latest patches that were released yesterday
April 10th, 2012. To test the theory that it may be one of the latest patches, I reinstalled Windows from scratch making sure to format the disks and then I installed IE9 right after the OS install without any other updates. Once the
server was rebooted, I checked Windows Update and Internet Explorer 9 still showed up as update (Not the Cumulative Update which normally shows up after an IE9 install) and yes, I did make sure to click the 'Check for Updates' link before I looked just
in case. My next test was to patch a couple of the servers I had built prior to April 10th, 2012. Those servers did not have any issues with the latest updates and they are not experiencing the same behavior as the newly built servers.
I ended up comparing the IE9 Version on the cleanly install OS (No updates were installed except IE9) and the servers I built last week which were patched. The versions are exactly the same.
My findings above lead me to believe that there is a problem with the latest IE9 install package (which includes the latest cumulative update) and the Windows Update detection component.
I guess I am looking for someone to report this up the chain to get this fixed so no one else runs into this problem. I know in some cases we may not be able to see additional IE9 updates until this is resolved.

I just started having the same problem.
I was creating a new VM in Vsphere from our 2008 R2 SP1 image and it hasn't been updated and repacked in a while, so i have to install about 60 updates, including IE9.
I went through my normal setup as i had just created 2 VMs and updated them on Monday with no problem.
I got the same error code as you. The install looks like it installed IE9, but the update is still showing up as available in Windows Update.
I deleted the VM, created a new one, chose all updates except IE, then did that and it still shows up again.
Then i deleted the VM, installed just IE 9 and it still shows up as available on reboot.
I have a script that i can use to reset/clear WSUS cache on the computer, (Software distribution folder, and the windows update log, and recreates a certificate), so i tried that and then rebooted and it still showed up.
I then decide ok, maybe the Image got messed up somehow, so i started creating a new 2008 R2 install from scratch last night and chose to update just IE9 as the first install. I did that, rebooted and it didn't show up in Windows Updates, so i though GREAT.
I proceed to kick off the 100+ downloads needed before i left and left the console up.
When i got in to work this morning, the updater seemed stuck on 31 of 102 updates, this one in particular: KB288516. I rebooted the computer, because it wouldn't stop and just seemed stuck since last night, which these updates should only have taken about
an hour to install at most. I log back in and sure enough, it now shows Internet Explorer 9 at the bottom of the update list as being needed for install.
I believe this is Patch Tuesday week, so maybe they screwed up something with the Windows Update detection engine, because it worked fine on Monday when i had to update IE9 on 2 VMs that i created.

Error code 9c48

I have a HP Pavilion dv6 Notebook. My computer keep trying to update ie9 and I keep getting an error code of 9c48. I've tried doing everything in the microsoft forms even the fix it thing. I can't afford to get it fixed through hp and I'm going to school soon and need a good working computer. I need help. I've also tried googling it to find help but no one has been able to fix it or the suggestions never worked

im havin the same problem with ie9. error code 9C48. from what i can tell there is no solution at all or no one at hp or micrsoft wants to give it up. i suspect they are trying to eliminate ie9 an force people onto ie10. as for me even though the pop up blocker doesnt work right i went with fire fox problem solved. ie was good to me for alot of years i hate to see it go but the needs of me out weighs the needs of microsoft lol. good luck to you and yours

Information on error code 9C48?

I keep getting error code 9C48 when attempting to update windows.

vwcalaway wrote: I keep getting error code 9C48 when attempting to update windows.
Hello vwcalaway, You might try the information provided in this Link to resolve the issue.
Here is another link that may have some useful information. It also has the Fix It feature.
Please click the White Kudos star on the left, to say thanks.
Please mark Accept As Solution if it solves your problem.

Windows update error code 8e5e0147 help!

I get the error code 8e5e0147 from windows update while trying to do 8 different updates. ive tried doing different things to fix this that I find online but nothing has help, can someone please help fix this?

Please review this previous post:
Cannot install some Windows updates, error code 8e5e0147
Carey Frisch

Windows update error Code 80072EF3

Greetings!
I have a Dell PowerEdge T320 that is experiencing this issue: Windows update error Code 80072EF3
I followed instructions in article
http://support.microsoft.com/kb/947821/en-usand ran the DISM.exe with the offline source (my DVD drive) to avoid using the windows update component that appears to be damaged. Command completed, but no effect on the error.
Last successful update session was 7/8/2014
Security Update for Windows Server 2012 (KB2922229) cancelled. Tried to install manually. Not applicable.
Update for Windows Server 2012 (KB2811660) Failed. When running the manual download get the message it is already installed. Same for KB2855336
Any help appreciated.
Below is the detailed update history.
This link contains the log for the DISM repair tool:
https://www.dropbox.com/s/3aufjud0wd0n53n/CBS.zip

Hi,
Please re-run Windows update and then provide us the windowsupdate.log file for check. It is under C:\Windows.
Thanks.
Jeremy Wu
TechNet Community Support

Windows Vista Home Premium (SP2) - Update Error Code 80071AA7: Unable to install KB3033889

I am having problems updating my Windows Vista Home Premium (SP2) with KB3033889
I am always getting the Update error Code 80071AA7
I have tried a clean boot, to install Microsoft Update Standalone Package (KB3033889), but does not worked.
I tried Sfc /scannow, and "Could not repair corrupted file", and i have checked "CBS.log" file:
POQ 93 ends.
2015-03-19 02:18:46, Info                  CSI    000001dc [SR] Verify complete
2015-03-19 02:18:46, Info                  CSI    000001dd [SR] Repairing 1 components
2015-03-19 02:18:46, Info                  CSI    000001de [SR] Beginning Verify and Repair transaction
2015-03-19 02:18:46, Info                  CSI    000001df Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-sidebar_31bf3856ad364e35_6.0.6002.18005_none_d0c824c923c9e622\settings.ini
do not match actual file [l:24{12}]"settings.ini" :
Found: {l:32 b:ceS/bmgz5Fkqs00J27mkzYn/b2SuD9mJsx/R1y3hPqA=} Expected: {l:32 b:v6OQf2AJO5FVbRBJuIwXxkdkCoOaSk3y0ol6uTH491o=}
2015-03-19 02:18:46, Info                  CSI    000001e0 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version
= 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
After that i have checked "WindowsUpdate.log" file:
2015-03-18   22:12:23:584   1264   db0   Handler   WARNING: Got extended error: "POQ   Operation   HardLinkFile   OperationData
\SystemRoot\WinSxS\x86_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.0.6002.19296_none_774ec727ec2f0da4\msctf.dll, \??\C:\Windows\System32\msctf.dll"
I am out of ideas.
Can some one please help me?
What can i do?
Thank you.

See Troubleshooting issues with iTunes for Windows updates.
tt2

Unable to install windows 7 home premium updates error code 643 (KB 954430, KB973688 & KB2538243)

Unable to install windows 7 home premium updates error code 643 (KB 954430, KB973688 & KB2538243) - Please help me!!
I'm running Windows 7 Home Premium 64-bit on a Lenovo ThinkPad E530. This laptop is only brands new.
KB954430, KB973688 & KB2538243 - These three updates keep giving me problems. In Windows Update, under "view update history" these keep showing up as failed. I also get the error, "Code 643".
At the end of the installation it tells me three updates are failed to be installed and when I shut down to try to update, Windows always configures up to ~15%, then fails, and reverts changes, then prompts me to install updates the next time I turn my computer on. Each time, I have to re-install every update that I had installed prior to shutting down.
I went through Trouble shooter - "Fix it" numerous times, Repaired Net framework profile and also followed few instructions I found from the net such as running "Reset Register Windows update Components" but nothing works so far.
I even tried manually installing KB954430 but it told me "An error occurred during the installation of assembly component. 7B30B69B-OE6C-B7EO-A06B-D6B9ABF34537 HR RESULT: 0 x 80070BC9" and the installation bar seems to stop at "Publishing Product information", then rolls back the installation.
If you need more details, please tell me & Thanks in advance

Checkout this Microsoft article: http://support.microsoft.com/kb/976982
It has some resolution steps that may help.
Thank you for being a part of the Lenovo Family,
Catie
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Donate KUDOS and Click "Accepted Solution"

Creative cloud failed to update error code: 1

free trial of creative cloud failed to update error code: 1 so I couldn't use the creative cloud. Please help, thanks a lot!!

Hi jadyyuk,
Please try the solution mentioned in the KB : http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html

Getting Error while doing Control Panel - Windows Update Error code is 80070103

Getting Error while doing Control Panel -> Windows Update Error code is 80070103. The optional Windows 7 update is
Microsoft - Other hardware - WinUsb Device
Please provide your email ID to send the Error screen shot.

Hi!
Check the following link to see if it solves your problem:
http://support.microsoft.com/kb/952032
Best regards
Andreas Molin
Andreas Molin | Site: www.guidestomicrosoft.com | Twitter: andreas_molin

HT4623 iPhone 5, updating using iTunes, iphone could not be updated, error code 3014, iphone is in recovery mode, I have re-installed iTunes twice and each time got the same message

iPhone 5, updating using iTunes, iphone could not be updated, error code 3014, iphone is in recovery mode, I have re-installed iTunes twice and each time got the same message

Error 3014
This error occurs when iTunes can't reach gs.apple.com in a timely fashion. Follow the steps below to contact the iOS software update server gs.apple.com.

I cannot download the new update - Error code: 43

I cannot download the new update - Error code: 43 -- what does that mean?

Hi Arjun,
From the cc app the preferences option is greyed-out, so I'm not able to sign out and in... yes I'm aware I'm able to update from the app directly. The issue I found in the past is when I updated Lightroom from Lightroom itself, the cc app did not see it as being updated... still saw it as the earlier version. So the app said there was an update and I was trying to go into cc to perform the update instead of the app....
Would be interested in hearing more about the error 43 from Adobe...
I'm attaching two screen shots, one of the error and the second of the greyed-out preference option.
Thanks,
-Erik

TS3694 IPHONE 3G CANNOT RESTORE AND UPDATE ERROR CODE 1015

IPHONE 3G CANNOT RESTORE AND UPDATE ERROR CODE 1015

Unauthorized modification of iOS
http://support.apple.com/kb/HT3743
ERROR 1015...
This Error Code is indicative of the Device being jailbroken / Hacked...
Sorry... But...
The discussion of Jailbroken Devices is against the Terms of Use of this Forum.
You will need to look elsewhere.

My Pavillion m7760n has stopped installing windows updates, Error Code 0x80070020. Unable to find a

my Pavillion m7760n has stopped installing windows updates, Error Code 0x80070020. Unable to find a fix for it.

Start with this: http://support.microsoft.com/mats/windows_update/en-us?entrypoint=lightbox
Then if that does not do it: http://support.microsoft.com/kb/883825/en-us
{---------- Please click the "Thumbs Up" to say thanks for helping.
Please click "Accept As Solution" if my help has solved your problem. ----------}
This is a user supported forum. I am a volunteer and I do not work for HP.

Windows Update Error Code 80072F8F! I Did All The Steps And Will Not Fix Please HELP?

No one seems they can not help me fix this error code I did many things and not one person has really
helped me, I have a question at another forum but all they do is just ask me questions tell me steps to fix this but nothing worked at all, This happened on 8/30/2014 and ever since no one can help me fix this at all....I have no money to pay for the fix...I
am on very very low limited disability income, No credit cards nothing. I need help now I paid a lot of money for my Windows 7 Ultimate and now since 8/30/2014 I got that error code no one has helped me....PLEASE help me please....And I am not sure where to
go for help here thank you. I have done many things but nothing is fixing this issue. please help...And yes I did the clock and clock keeps perfect time, doing that clock did not fix this error code at all...

Hi Angelsims,
First I also want to get more information from you to help us to troubleshhot:
1.Did this error occur on a single update or multiple updates? please also post the update name in issue.
2.Please also post the steps you have followed to fix this issue.
In addition, please try to use the general steps to troubleshoot the windows update issue, and refer to the steps below:
The following outlines how to stop services pertaining to Windows Update, rename system folders, register related DLL files, and then restart the previously mentioned services. This troubleshooting generally applies to all Windows Update related issues.
Stopping services pertaining to Windows Update
1.     Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.
2.     If you receive a notification from User Account Control simply click Continue.
3.     At the command prompt, type the following, commands and then press ENTER after each command.
        net stop wuauserv
        net stop bits
net stop cryptsvc
Please do not close the Command Prompt window.
Renaming folders pertaining to Windows Update
1.     At the command prompt, type the following commands, and then press Enter after each command:
2.     ren %systemroot%\System32\Catroot2 Catroot2.old
3.     ren %systemroot%\SoftwareDistribution SoftwareDistribution.old
4.     Please do not close the Command Prompt window.
Registering DLL’s pertaining to Windows Update
1.     Please copy and paste the following text into a new Notepad document, and save the file as WindowsUpdate.BAT
2.     If saved correctly the icon will change from a Notepad file to BAT file which has two blue cogs as its     icon.
   -or-
3.     You can manually type each command at the command prompt:
         regsvr32 c:\windows\system32\vbscript.dll /s
         regsvr32 c:\windows\system32\mshtml.dll /s
         regsvr32 c:\windows\system32\msjava.dll /s
         regsvr32 c:\windows\system32\jscript.dll /s
         regsvr32 c:\windows\system32\msxml.dll /s
         regsvr32 c:\windows\system32\actxprxy.dll /s
         regsvr32 c:\windows\system32\shdocvw.dll /s
         regsvr32 wuapi.dll /s
         regsvr32 wuaueng1.dll /s
         regsvr32 wuaueng.dll /s
        regsvr32 wucltui.dll /s
         regsvr32 wups2.dll /s
         regsvr32 wups.dll /s
         regsvr32 wuweb.dll /s
         regsvr32 Softpub.dll /s
        regsvr32 Mssip32.dll /s
         regsvr32 Initpki.dll /s
         regsvr32 softpub.dll /s
         regsvr32 wintrust.dll /s
         regsvr32 initpki.dll /s
        regsvr32 dssenh.dll /s
        regsvr32 rsaenh.dll /s
         regsvr32 gpkcsp.dll /s
         regsvr32 sccbase.dll /s
         regsvr32 slbcsp.dll /s
         regsvr32 cryptdlg.dll /s
         regsvr32 Urlmon.dll /s
         regsvr32 Shdocvw.dll /s
         regsvr32 Msjava.dll /s
         regsvr32 Actxprxy.dll /s
         regsvr32 Oleaut32.dll /s
        regsvr32 Mshtml.dll /s
         regsvr32 msxml.dll /s
         regsvr32 msxml2.dll /s
         regsvr32 msxml3.dll /s
         regsvr32 Browseui.dll /s
         regsvr32 shell32.dll /s
         regsvr32 wuapi.dll /s
         regsvr32 wuaueng.dll /s
         regsvr32 wuaueng1.dll /s
         regsvr32 wucltui.dll /s
         regsvr32 wups.dll /s
         regsvr32 wuweb.dll /s
         regsvr32 jscript.dll /s
         regsvr32 atl.dll /s
         regsvr32 Mssip32.dll /s
Restarting services pertaining to Windows Update
1.     Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.
2.     If you receive a notification from User Account Control simply click Continue.
3.     At the command prompt, type the following, commands and then
press ENTER after each command.
        net start wuauserv
        net start bits
        net start cryptsvc
   exit
Please try the steps above, if the step failed, please post the error or failure information.
If there is anything else regarding this issue, please feel free to post back.
Best Regards,
Anna Wang

WindowsWcpOtherFailure3 & IE update error code 9C48

Similar Messages

Maybe you are looking for