Wireless printer issue

On my Macbook Pro I had no problem for 3 years using my wireless hp printer, the past few days it couldn't recognize the printer and I, unfortunately, delted the printer thinking I could re-find it and now I cannot find it at all.

Hi omahatony,
Welcome to the HP Forums.
I see that you are having an issue with an intermittent wireless connection.
I have a few suggestions that we can try in the attempt to troubleshoot this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
The next step that I would like to go through with you is to Restore Network Defaults. On the front panel of the printer, use the right arrow key and go to the Setup Menu. Go to the Network option and scroll down to Restore Network Defaults... select YES to restore.
Once the restore is complete, go back into the Network options and select Wireless Setup Wizard. Go through the wizard and connect to the router.
Once this process is complete, you should then be able to print with no issues.
Please feel free to write me back if you have any other questions or concerns.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Similar Messages

HP Photosmart series 7510 wireless printer issue

I have a HP Photosmart series 7510 wireless printer.
My laptop is an HP Pavillion Entertainment PC dv9700.
I am running Vista Home Premium with Service Pack 2.
The printer stopped responding when I attempt to print something from the laptop, such as a web page or document. When I print a diagnostic page it goes and responds right away.
Any ideas of what I may try. When I set up a regular print job it just stays in the que and does not print.
Thank in advance.

Hello szwonders,
I am sorry to hear you are having an issue with printing with your Photosmart 7510. Thank you for your information.
I would like to help you.
I recommend Resetting your Printer first, to see if that helps.
Also, I recommend running HP's Print and Scan Doctor for Windows to search the driver and software to see if there are any issues.
Please respond to let me know if this helped or if you have any other questions!
Thanks,
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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HP Officejet 4500 Wireless Printing Issues with Online Maps & Financial Institutions

I have an HP Officejet 4500 Wireless printer that I have wireless connection to my HP G72 Laptop running Windows 7 (64 bit) with Internet Explorer 9. I am having trouble printing online maps from either Bing Maps or Google Maps. It seems the print jobs get stuck in the print que and always show an indefinite status of “Printing” in the que but never get printed.
I’ve tested my other applications including Office 2010 and all other jobs seem to print just fine. I do use the “Print” button located in each of the online Map sites (Bing, Google). This is when the jobs get stuck.
I do also have the HP Bing Bar installed with Smart Print. The Smart Print feature seems to work with the online maps just fine (seems I’ll just use it instead).
Another separate printing issue is that I can never get any of my online financial transactions to print from any of my online financial institutions with either the Internet 9 print features or the HP Bing Smart Print feature. I can never get those to print (have to wait for the PDF statements to be available).
Any ideas as to why I can print the maps or online financial transaction? I get no error messages either.

Hi,
Please use the following tips/instructions to fix:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02221706&cc=us&lc=en&dlc=en
Good luck.
BH
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Wireless Printing issues with HP Deskjet 2540

Hello everyone,
I am experiencing an issue with an HP Deskjet 2540 printer - it prints if I have connected it to a USB cable; however, it refuses to print if I try to print wirelessly.
I had initially solved this problem when I went to System Preferences > Printers and Scanners and noticed two Deskjet 2540 series icons in a window titled 'Printers'. I ended up removing one of these icons and set the other one as a default, which seemed to temporarily solve my problem. Now, I see two icons back in this 'Printers' menu and my printer refuses to print through my wireless connection.
My printer is connected to my internet connection so I don't think there is an issue here - I also have recently installed the software for this printer to make sure there was not some sort of driver issue; however, this does not seem to give me the permanent solution I am looking for.
Any Advice? My operating system is OS X Version 10.9.5

Hey @love2dance,
Welcome to the HP Support Forums! I understand you're having difficulty printing wirelessly with your HP Deskjet 2540 All-in-One Printer. I would like to assist you with this and may have some steps that will ensure you can print wirelessly from your Mac.
I recommend you start from scratch and re-do your printer install and wireless setup for best results.
Firstly, make doubly sure your printer is connected to your wireless network by doing the following:
Step one: Prepare for installationTo gather your network name (SSID) and password (WEP key or WPA passphrase), you can ask the person who originally set up your network, see the documentation that came with the router, or contact the manufacturer. HP cannot set up or change the network SSID or the password.
Make sure that you have the following requirements before you begin:
Network name: The network name is the SSID (Service Set Identifier).
WEP key or WPA security passphrase
A computer that is connected to the wireless network.
Internet access. HP recommends broadband Internet access such as cable or DSL.
Your wireless-capable HP product. Place it close to the computer during the installation procedure.
A USB cable (used only during installation).
Administrator privileges or password
Make sure the product, access point, and computer are all on, and that the computer is connecting to the wireless network.
Connect the USB Cable to the rear port of the HP product and to any USB port on the computer.
Exit all applications running on your computer.
Source
Secondly, prepare your Mac by removing any existing printers added:
Choose System Preferences from the Apple menu.
Choose Print & Scan from the View menu.
Click the "-" (Remove printer) button.
Next, click here to download and install your printer's software. As you work your way through the setup, follow the prompts to convert your usb install to wireless. With this setup completed successfully your wireless printing capability should be restored.
One way to preserve this wireless connection is to make sure your wireless mode/router is left on continually. If at anytime your network connection is lost, reconnecting your printer will mean that it's being assigned a new IP address. The significance here is that your Mac will be looking to connect with the printer at an IP address that is no longer applicable.
Please let me know the result of your troubleshooting by responding to this post. Best of luck!
E-roq
I work on behalf of HP.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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Wireless printing issue. Lonovo Think Pad v. Office jet pro 8600

I went through all 7 of the trouble shooting steps but still can't get my wireless printing to work with my Lonovo laptop T430 and my HP office jet Pro 8600 ..last resort was to join the forum so here I am. all connections appear to be on line and as they should be until I try to print a document. The print window tells me printer is offline but the printer network test tells me it passed all tests and is connected and ready. Using windows 7 operating system.

llbbsis, if everything passes my initial concern is that you might not be connected to the same network on your printer as your computer is connected to. So the first thing i would check is being sure that the SSID on both is the same and not something like "NetworkName" and "NetworkName -Guest."
Next, have you used the Print and Scan Doctor from HP? It is a good tool to diagnose and treat some of the smaller issues with printing:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03286146
Check those two things first and get back with me, if you need further help I am more than willing to do whatever I can to get the issue at hand taken care of.
Have a great day!

Wireless printer issues after installing lion OS

Since installing the Lion Os on 13th September 2011, I have experienced intermittent wireless printing problems.
When you try to print the printer icon comes up with an error, and the message is 'the printer is not connected'. The printer is on and wiFi is lit up. Sometimes by cancelling the print job and then requesting it again clears the problem. When I access the printer in the settings pane it is there and showing idle with a green light, but when you try to print the connection goes.
Sometimes I have to input the administrator password and then it will print. Other times that will not work and I have had to delete the printer and re install it. The problem still exists though.
It exists on all user profiles on the iMac (4)

I have the same problem. I have checked for drivers, and just a couple days ago an updated driver for my printer came through the Mac's Software Update, but it didn't fix the problem. I'm seeing a lot of people with this problem, with different routers and different printers since Lion came out, so I'm fairly certain it's a Lion problem. I hope someone comes up with an answer soon, or I might just break out my PC...

Wireless Printing Issues

To whomever is willing to help it would be Greatly Appreciated....Exhausted
I bought a lexmark Interpret S405 wireless printer have been trying to get it to work wireless for a wk now almost night & day, on phone w/lexmk. support specialist whom in the end told me the problem was my Hp desktop the final diagnoise after hrs & hrs, was to contact manufacture hp but they said my warrenty had expired and It would cost me for help, so here I am still trying to get help before I dump this printer. Exhausted all ends I promise. I actually did most of what they did but went alittle further but everything was installed over & over printer shows up as it should it did work at one point usb but will not print wireless, final diagnoise given to me was: Windows 7 64 bit, could not start the lxeaCatsCustConnectService on local printer. Error Message: 10:53 the server did not respond to the start or control request in a timely fashion. I would appreciate any help I can get at this point before I dump my new printer.. Extremely exhausted & frustrated. Now I thinking I bought the wrong printer but it is suppose to be compatible..
Thank you in advance for anyones time given and brains included.....
This question was solved.
View Solution.

Afraid can't help you much for a Lexmark printer configuration but you may try the troubleshooters from the following two sites:
http://www8.hp.com/us/en/campaigns/wireless-printing-center/troubleshooting.html
And
http://www8.hp.com/us/en/campaigns/wireless-printing-center/faq.html
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

Wireless Printing Issue with Window 8

hello there,
we have few window 7 & 2 window 8 laptop.
all window 7 laptops are working fine with Wireless Router.
but one of my window 8 laptop is not getting connected with my Wireless Printer.
is there any solution for the same?
as i am been finding very difficult to set up all this things.
please let me know if any one of you can help me out in this matter.
my another window 8 laptop is working properly.
but in my new laptop with window 8, my printer is showing me OFFLINE only.
Thanks in advance.
regards...

Are you running 8 or 8.1. There is a bug in the network default configuration in 8.1 that will cause this behavior. If you have 8, are you connecting over Standard TCP/IP Port or WSD?
Did you already install a vendor driver? Which device are you connecting to.
Alan Morris formerly with Windows Printing Team

OfficeJet Pro L7590 - wireless printer issue

Hi,
I have a 2008 OfficeJet Pro L7590 printer. I'm just now trying to get my printer to print wirelessly and I'm having multiple issues. I lost the disk for installation, but downloaded the installation via hp.com/support
After installing it, I tried to connect it wireslessly. On the final step, it says "
Unable to communicate with your printer. Not all diagnostic tests could be performed. Check cable connections and then retry."
I've checked all my cords and everything and they are plugged in correctly! BUT here's the thing. When I go to my start menu, and click control pannel → network and then click on a tab, such as "Network and Sharing Center, Connect to a Netowk, or set up a connection or nework. The window absolutely freezes and I'm not able to click on it at all. Also, I don't see a wireless conection icon on the bottom bar, right corner. (not sure what that's called) All i see are two computer screens and a red X ontop of them (icon)
I really need to connect my printer wirelessly, so I can use my phone, ipads and ipod touches! Please help. I've spent so many hours trying to figure this out!
HP doesn't offer me anymore help because it's out of warrenty

Hello iAliciaa.
I understand you are trying to installing your Officejet L7590 and you are receiving a message indicating "unable to communicate
with your printer". Are you connecting this printer Ethernet or wireless?
Please follow this entire HP document if you are connecting your printer using an Ethernet connection: Printer Is Not Found During Installation.
I understand completely what you are talking about, but could you verify what type of Operating System you have?
Click on this website to find out: Windows.
Look forward to hear from you.
Ashley
I worked on behalf of HP.

HP DeskJet 6980/Mac OS X 10.6.8 Wireless Printing Issues

I have been having continuous issues with printing wirelessly from my HP DeskJet 6980. It will print when hooked up via USB. But if I try plugging it into via ethernet into my router it can be added but once I print I get an error. If I try to print via wifi I get the same error. It is attached as a screen shot. I have tried deleting them and readd the printer. I have added via the IP Address. I have turned the printer on, turned it off. I have downloaded printer updates via Apple Support. I'm at a loss. Please help!

Apple/About This Mac/More Info/Hardware/Power/Battery Information - copy and paste the information here. Do not include any serial numbers.
User Tip: Apple notebook batteries – maintenance and troubleshooting
Calibrating a portable computer batteryWhenever you purchase new batteries, calibrate them. Current Apple portable computer batteries are pre-calibrated and do not require the calibration procedure. These computers use batteries that should be replaced only by an Apple Authorized Service Provider. MacBook Pro (13-inch, Mid 2010) and later MacBook Pro (15-inch, Mid 2010) and later MacBook Pro (17-inch, Early 2009) and later

10.5.1 broke wireless printing to HP 6210 All In One

That's my educated guess.
I got a MacBook in Nov. last year. It came with 10.5 pre-installed.
I disconnected my existing HP 6210 All In One from my wife's blueberry iMac and plugged it into the USB port on our Airport Express.
Wireless printing worked two or three times. We don't print that much or that often. I was so excited that we could print wirelessly.
At some point I installed to 10.5.1. Pretty soon actually. Probably less than a month after getting the computer. I'm almost 100% positive that it was AFTER that point that this problem started happening and I've installed 10.5.2 (which was supposed to fix wireless printing issues.) It's still happening. Here's what happens.
• While connected to the Aiport Express, The printer shows up in the list or printers. Several times I've deleted it and re-added it since this problem started. It shows up as a BonJour printer and it's the only way one can add it. The Mac even picks the right driver.
• System preferences shows the printer in the printer list, and it shows a green light next to it, and it says "Ready, Idle" (or something to that effect.)
• I send a print order from say, Safari.
• The print queue for the HP opens.
• The print queue shows "Opening printer connection" and "Connecting" and it stays like that for a long time until the queue stops itself. The "Pause printer" button turns into "Resume".
• If, while the print queue is trying to connect, one plugs in an Ethernet cable into the MacBook, the printer all of a sudden begins printing any and all print orders in the queue. Note that the Ethernet cable is connected to the same Ethernet hub as the Airport Express.
• One could also send print orders while the Ethernet cable is connected, and this works just fine, but that's not the problem.
• If, while the print queue is trying to connect, one plugs in the USB cable that is connected to the printer directly into the MacBook, this does absolutely nothing. The print queue just hangs.
• I went to the HP website, and downloaded what appears to be a new set of drivers, and setup software. Installation went fine, BUT I could not "set up" the printer until I connected the USB cable that is connected to the printer directly into the MacBook. Again, that's not the problem.
• The HP website also says that Mac OS X 10.5 has the necessary drivers and no installation is needed.
• The HP website also has a page that lists instructions to set up an HP device on a Wireless network. The instructions involve making sure that the device is set up for wireless capabilities, and connecting to it via BonJour and some other stuff. I can't get very far into this process, because I've been over all the menu options on the printer itself and I can't see anything about wireless setup. I've also looked at the manual (PDF) and there's only one single occurrence of the word "wireless" and it has nothing to do with setup. I forget what it's about right now. It's on the second to last page or somewhere near the very end.
• So that's where I am right now. New drivers, no printing. It worked with 10.5 and I strongly suspect that 10.5.1 broke it. And that 10.5.2 did not fix it at all.
• I would like to test my theory by reverting to 10.5 but I've already had to re-install the OS once and recover from a backup once after re-formatting the internal HD. Better not mess with that.
Any comments and/or questions that would help me fix this would be greatly appreciated.

Good news. It appears to be fixed!
Of all the things I've done, I'm convinced that what fixed it was resetting the printing system. A forum linked to from another place I posted this question mention that it helped others. I found how to reset the printing system in Leopard by searching for it online.
I went to System Preferences > Print & Fax and right clicked on the left had sidebar. The contextual menu had the command "Reset Printing System". This warned me that it would delete all my printers. I said OK. Sure enough all my printers were gone.
For good measure, did the following:
- I re-installed the new HP software.
- I re-set up the HP 6210 while connected directly through USB using the HP setup Assistant. This process adds the printer both as a printer and as a Fax in System Preferences > Print & Fax.
- I opened the print queue and the utility and print a test page using this direct method.
- I disconnected the HP 6210 from the computer and connected it to the Airport Express.
- I went back to System Preferences > Print & Fax and clicked on the plus sign to add another printer
- (additional note) In the resulting dialog box, I tried adding the printer as an IP printer (using the Airport Express' IP address) but for some reason could not find the right driver (I was looking for one with the term "OfficeJet"--more on that below). I picked a different driver knowingly and got a weird message about the software being incomplete. Sure enough, printing to this new printer added this way with the wrong driver did not work at all. I decided to try the OS's own automatic way to add the printer (see below).
- In that same dialog window referenced above, I clicked on the leftmost icon (I think it says "Default") and the (at this point wireless) printer was already on the list as a BonJour printer. I made sure to give it a different name than the already added, direct USB connected (same) printer by adding the word "wireless" so in the printer list and print dialing windows and it's print queue it's called "HP OfficeJet 6200 Series wireless" as opposed to "HP OfficeJet 6200 Series" which is the original direct connected (same) printer. And the driver the OS picked automatically is "HP All In One 5.3.1" (as far I can remember--it could be something a little different).
- I sent a print order from Safari, and boom! I started to print almost immediately! After about 5 minutes, I sent it again, and it printed again! Then I printed page one of an email from Mail, and it worked again!
- So far so good. We'll see if this holds up.
Thanks for all the comments, suggestions and links that helped me (apparently) solve this.

Wireless printing problem

I have wireless printing issues. Here is the setup. I have a desktop pc (windows xp) with a wireless router. I had an HP printer connected to the pc and had a pc laptop and mac laptop with wireless cards for internet access and sharing the printer with the desktop pc. All was going well. I bought a new imac intel core duo and got a canon ip4200 for free. I replaced the HP printer with the canon which is now connnected via USB to the desktop pc. The pc desktop prints fine. The new imac connects to the internet wirelessly, no problem, but will not print correctly. At first, after selecting the canon printer on the imac it would print a document in a very small font in the upper left corner of the paper. After downloading new drivers, tech support, etc it will not work at all. Canon says that the ip4200 is not a "network printer". Is there any way to make this work without changing my whole setup? I am a computer novice!

I had similar problems setting up a printer on my iMac that was hung off a windows PC. I ran 'Bonjour' on the PC and set the iMac up again and all worked fine after that.
Worth a try.
Alicat

Wireless printing from main Mac not working

I've read through a few threads about wireless printing issues via the TC but I have a twist. My second Mac (Macbook 10.4.11) is able to print wirelessly through TC without a problem. I've selected the appropriate printer via System Preferences>>printers and selected "Share this printer".
My main Mac (MacBook Pro 10.5.3) which is being backed up on the TC, is not able to print wirelessly. I've also correctly selected the printer and clicked on "share this printer". The printer is an HP2410xi connected to the TC via USB.
The print jobs appear in the print queue and the printer status is "ready". When I select the stalled print job and select Resume I get the message "Opening printer connection" but nothing happens.
Thoughts?

If the printer worked on 10.5 when it was plugged directly into the macbook shouldn't the same driver also work when the printer is plugged into the time machine. I've unclicked printer sharing on both macs and it still doesn't work. I see that HP does not have an updated driver for 10.5 so I guess that I'll just plug the printer back into the macbook's USB. Grrrr.

Officejet 5610 wireless printing

I am unable toprint to my Office Jet 5610 to my printer (all in one). Have been able to do so in the past but for some reason or another, the messwage I get is the printer is "off line" How do I get it to read "on line" or ready?

Hi @mydaho , and welcome to the HP Forums!
I see you are experiencing wireless print issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which version of the 5610 you are using. Also, please include which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information and the product number we can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Also, are you connected via a wireless, ethernet, or USB connection?
Please let me know. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Wireless printing for HP Photosmart C7280 All-in-One

Receiving error message when attempting to print via wireless network. Problem started with installation of a replacement wireless modem & router. Previously had successufully printed through wireless netwrok for a few years. I completed the Wireless setup to the new wireless network name and printed the test report which states successful setup of your wreless printer. What are your recommendations for me to successfully printed to the C7280 wirelessly?

Hello ,Welcome to the HP Forums I understand you're facing wireless printing issues since connecting a new modem/router. I would suggest running the Print and Scan Doctor. This diagnostic tool will check for any conflicts that could be causing the issue. The tool will show you a report at the end. If there was a problem that the tool could not fix, you will notice it in the results. Please try printing afterwards to see if the tool fixed the issue. If you noticing any errors in the tools results, let me know what they said please! Good luck!If you wish to thank me for my response lending a helping hand, click the below!

Wireless printer issue

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