Wireless security: tech guys or Apple Employees

I am working on my wireless security at home. What security protocols are comparable with the itouch? I know Wep is, but does TKIP or AES work with WPA(2)? What about shared key?
Thanks for whatever help you can give

Whenever I set my routter to shared key, my iPod can no longer find my network. Is there a reason for this?

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I recently had to get a new windows computer, old one crashed. My tech guy got all my itunes library over to the new one, and all my songs are there. However, some won't play and ask me for the password for the apple id they were purchased under. 2 of the

I recently had to get a new windows computer, old one crashed. My tech guy got all my itunes library over to the new one, and all my songs are there. However, some won't play and ask me for the password for the apple id they were purchased under. 2 of these ids are obsolete and I have no access to those accts. The songs all played on my old computer without prompting me for a password.
Any ideas how I can get around this hassle and get them all to play? We're talking about 800 songs that are being obstinate. The new computer is authorized under my "new" Apple id, which I have used for years.

Downloading past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not available in all countries; apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Movies currently available in the USA only. Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list, or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
Select the store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases.

I think my other account is hacked and the hacker changed the password and the security questions and i can't retrieve it , so does anyone know how to have a live (online) conversation with a senior or an apple employee responsible for such problems ?!

Please help me because it's not the first time the account has been hacked, every time i found out that it was hacked i changed the password, but this time it is not easy because he changed the alternative email-adress and the security questions.

Call the Apple support phone number for your country:
http://support.apple.com/kb/HE57
and the 1st tier agent should be able to assist you or transfer your call to the Account Security team.
Regards.

Best wireless security for mixed Mac OS X, Windows XP and Windows 2000

While I am posting, I may as well ask this question too.
It seems that WPA/WPA2 are only supported by Windows XP or later.
But I also think I read somewhere that there are different flavours of WEP for Macs and Windows.
For a home network based on AE, what is the best form of wireless security to handle 2 Macs (iMac and MacBook Pro), a Windows XP and a Windows 2000 notebook (all running wireless G).
Thanks

Thanks for the suggestion Michael - unfortunately software changes to the Win2k machine are not an option for me - it has been completely locked down by my corporate IT dept.
So I think I am stuck with WEP. From scouring the Apple tech discussion posts it looks like a five letter ASCII or thirteen letter ASCII password in WEP are my only options, but I am not sure which of these is most appropriate for all 4 machines.

Problem with wireless secured network in hotels

Hello,
I'm a cabin crew member and I travel around the world almost every week. Since the update ios 6.0, my Iphone 4 16 GB doesn't connect automatically on the wireless secured network of hotels, while it worked before the update in the same hotels. My Iphone still connects automatically on my own home network, but I must ask every time to the help desk of hotels for manually connecting, by registering my mac adress on the router. Problems in Japan (Tokyo), USA (New-York, Washington, LA) and Senegal (Dakar). I'm really upset and Apple seems not concerned. Please help me.

Welcome to the forum.
I'm not so familiar with Linux, though've installed and dealed with some distrs, but as far as i know they're mostly compatible with each other.
So, check this forum (though it's Ubuntu) and try to find solution there, if no one here helps.
Also there's a member here called wyth, which helped some Ubuntu-users, which was great. Try PM him if no help here or on that forum.
//help will save the world

Facetime works with wireless security disabled, dropped otherwise

On a D-Link DIR-615 wireless router, configured as an access point.
Security mode: WPA-Personal
WPA mode: WPA2 Only
Cipher type:AES
I tried inserting a 1.3 Mb file, to no avail.
I have an iPad mini with OS 8.1.2
Please let me know if more information is req'd.
To have facetime with my son and grandchildren I have change the security mode to 'none' during the session! Really? If I do not, we have about a one minute session that is dropped.
Any ideas will be explored!
Thanks in advance,
Grandpa Pete

Three answers:
1-The router is an access point as it is a 'slave' to the wired router. The wired router assigns the ip addresses and is connected to the Comcast-Arris modem.
2-Security mode options: None, WEP, WPA-Personal, WPA-Enterprise and
the password options are Auto (WPA or WPA2), WPA2 Only, WPA only. I chose the WPA2 only as some other place I'd seen something about a problem with the TKIP cipher. I'm a novice, though. What you're suggesting makes sense and I'll try to go to WPA only.
3-I tried inserting a file showing the wireless router setup page, via a screen shot. I can't even insert a half Mb file, for whatever reason. The error page says to keep it to less than 2 Mb.
-As above, the wireless device must be an access point. It's in the living room, where wireless devices are mostly used. The wired router is in one corner of the house, with the main winxp pc.
-I can't make the wireless router security mode WPA2, so I used WPA for everything and see if it works for the next facetime session. All the other wireless devices are now functional.
-I'm not understanding the third option. Is that for my tower, each wireless device?
(No, winxp is not a joke. I use it as my main pc os and have no need to replace it. I'm posting my problem in this forum because we now have an apple product, the mini iPad, and I'd sure like to use it for the facetime with the wireless security setting on during the session. So far, it's REQUIRED to turn the wireless security off to keep the facetime session longer than about 60 seconds.)
Thank you very much for your time! I really appreciate it. As a novice, routers are still mysterious to me, what with all the settings inside of them.
Grandpa Pete
btw: my question is not solved. Not at all! I still believe I have an unsolved question. I don't know why the green box and checkmarks exist! Did I miss something?

Apple employees?

So how does this support forum work? Are there actual Apple support staff who monitor them and reply to questions with advice (in the same way that you have, say, a tech support call centre), or is it overwhelmingly good Samaritans who answer what they can?

Hi artiste-extraordinaire!
 Discussions is a User To User Forum, that is monitored by Apple employees for content.
The Apple Hosts & employees do occasionally respond, but it's "overwhelmingly good Samaritans who answer what they can".
An Apple Employee's post, is distinguished by, a avatar, under there Apple Alias.
Discussions Hosts, have a avatar displayed.
Hosts are Apple employees, as well.
ali b

HT1695 changed broadband providers when I type in Wireless Security Key (WPA) on my Ipod it comes up as Incorrect password and I cannot log in

I have changed broadband providers - when I type in their Wireless Security Key (WPA) into my Ipod it comes up - INCORRECT PASSWORD - I know it is case sensitive I am putting in numbers and capitals but does not work. Is there another Password I should be using ???

I have recently upgraded to Mountain Lion thinking that it might solve the problem but it hasn't worked.
It's possible your current os has different keychain troubleshooting solutions. Try re-posting (copy paste) over in the OS X Mountain Lion forum area and do a Knowledge Base search.
Have you tried setting up a new account to see if your issue appears there? If you have Apple Care, give them a call or take your computer to the nearest Apple Store or an AASP as you are still under warranty.

Wireless Security - DOES NOT WORK?

My problem: AEBS works fine UNLESS I use any Wireless Security. If I set security to WEP, WPA/WPA2 Personal, or WPA2 Personal then the following occurs:
-- the AEBS DOES NOT appear as a base station in AirPort Utility
-- the Wireless Network DOES appear as an available Wireless Connection in the Menu Bar
-- I CAN connect to the wireless network but no internet connection is available
-- I CANNOT alter settings of AEBS unless I connect through ethernet (or reset AEBS to factory default)
-- if I set Wireless Security to NONE then everything works fine
Here's my setup:
Airport Extreme Base Station:
-- Wireless Mode: Create a Wireless Network
-- Radio Mode: 802.11n (802.11 b/g compatible)
-- Channel: Automatic
-- Connection Sharing: Off (Bridge Mode) [I am connecting through a pre-existing router - only need the AEBS for 802.11n and disk sharing]
-- IPv6: Link-local only
MacBook Pro Core 2 Duo
-- AirPort Extreme Update 2007-001 installed
-- 802.11n enabler installed
Questions:
1. Any ideas on how to fix?
2. If this is a known bug - any idea how long until it is fixed? Am I expected to run without security until then (this is directed to Apple)?
3. Will a fix likely be via firmware update?
As a recent "switcher" so far I am majorly disappointed in this product.
Thanks for any insight.
MacBook Pro Mac OS X (10.4.8)

Sorry, I forgot to mention something else to try. Open Keychain Access, /Utilities/Keychain Access/, and delete the keychain for the wireless network. Then open System Preferences>Network and remove the wireless network from the Preferred networks list. Now try connecting again, you should be prompted for the wireless network password. Also, make sure that you are using the correct number of characters in your passwords. WEP doesn't seem to be picky about how many characters you use but WPA/WPA2 passwords must be between 8 and 63 ASCII characters.
Other than what I've mentioned above, sounds like you are setting everything up correctly and seeing as you have two Macs both exhibiting the same behaviour then I would definitely lay the blame squarely on the base station. If you're willing, the only other suggestion I have is to reset the base station to factory defaults, hold the reset button down for at least 5 seconds, and start again. Other than that, I would return it for exchange, if your willing to give another base station another chance.
Just so you know, my base station was set up in a matter of minutes and has worked flawlessly. So, they aren't all that bad.

What wireless security does my iBook support?

I have a D-Link 624 wireless router, with upgraded firmware and running plain 802.11 B/G (no turbo). No problem connecting with WPA2 Personal using my Macbook or my son's Macbook Pro (though both have frequent loss of internet connectivity, which may be a problem others have reported with recent versions of OS X).
However we have not been able to get a wireless connection using PowerPC laptops -- a 2005 PowerBook 12", and a 2001 white iBook 700 MHz.
All these Macs are running OS X 10.4.10.
The PowerBook came with an Airport card that supports 802.11g, and ought to support WPA2. It sees the correct security type and lets me enter the password. If I enter a wrong password that is reported. If I enter the right password I get that less than helpful message that there was an error connecting. Retries do not help. It works fine with other wireless networks.
The iBook supports only the older 802.11b, as far as I know. When I select the home network (which at the moment is broadcasting its SSID), it comes up asking for a WEP password. I can select WPA2 and enter a password, but if I do I get a message that suggests that the router does not support that kind of security.
I really do not want to downgrade my wireless security to WEP. The latest exploits apparently allow breaking it in a minute or so. I'm pretty sure that I remember getting a friend's PC to work with WPA (not WPA2) using 802.11b, though it required both new drivers and an OS patch.
Is there any hope of getting the old iBook to connect using any version of WPA? Any hints on tricks to make the much newer PowerBook work?

Try downgrading to 10.4.8 or 10.4.9 or earlier version of Tiger. Airport connectivity problems have been often reported problem with 10.4.10.
How to Perform an Archive and Install
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior (4.0 for Tiger) and/or TechTool Pro (4.5.2 for Tiger) to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.
Message was edited by: Kappy

Express unable to connect to Extreme when wireless security enabled

I have an Airport Extreme base station enabled as a WDS and communicating with an Airport Express which all works great to connect wirelessly to the internet and to play iTunes music on my stereo. The problem is that whenever I enable wireless security on the base station in an attempt to set up and maintain a private connection, the Express blinks amber, cannot recognize the network set up by the base station, and fails to work with iTunes. When I disable wireless security, it goes back to working again. I've tried re-enabling WDS and all kinds of other things, but to no avail. I'm thinking that somehow the Express must be authorized to communicate with the base station, but I don't know exactly how to do this, and the documentation from Apple is not clear on this. Can someone advise? Thanks.

The reason the Airport Express loses its connection is that it doesn't know the password.
You have two ways of doing this.
1. When adding security to a WDS network, add it to the remote nodes first then turning them off, before adding it to the main base station and turning the nodes back on.
2. Hard/Factory reset the Airport Express nodes and then reconfigure the main base station before then configuring the reset Airport Express units.
Resetting AirPort Express
http://docs.info.apple.com/article.html?artnum=108044
iFelix

Hey Apple Employees on this board... yeah you

Is there any reason you guys are ignoring my request for help? I called 1-800-MY-IPHONE last night, and they told me to post here for help from you guys.
I started the post several days ago, and have been bumping it daily.
Details here: http://discussions.apple.com/thread.jspa?threadID=1062071&tstart=0

Why should I drive an hour to a store, when I called Apple SUPPORT and spoke to an Apple employee who directed me here?
That doesn't quite make sense.
There are a number of instances where it has become clear Apple support have directed callers to Apple Discussions - often because it actually IS the best place to get answers for a specific question or issue, but sometimes it happens in error, and it should never be suggested on the basis that Apple Discussions is where anyone can get direct support from Apple itself. There are a few Apple staff who visit and help from time to time, but rarely. If you look at the post count of those who do contribute, you'll see the number is typically very low. This resource can only ever be assumed to be user-to-user, and as such there are some things - hardware faults for example, where there is little other than initial troubleshooting help that can be got here.
For anyone in a similar situation as you were, if Apple support on the phone say to post here, ask that the call be escalated upward!
Meantime, good luck!

Am being prompted to enter security questions when making a purchase on my new IPad. I don't believe I have ever setup security questions on my apple id. How to I create new security questions?

I am being prompted to enter security questions when making a purchase on my new IPad. I don't believe I have ever setup security questions on my apple id. I have tried logging into my apple id and have chosen the security and priviacy settings to set up security questions. However I am prompted to enter answers to security questions and am told they don't match. How to I create new security questions or reset them?

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104011)

I can't figure out how to reset my security questions on my Apple ID

Im trying to reset my Security Questions on my Apple ID

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(122928)

Can I use my airport express to extend a wireless network with a non-apple router?

I have been trying to extend my wireless network in my house. Right now I have a dsl modem/router provided by Century Link and an older AirPort express (not sure how old but it uses AirPort utility v5.6). I want to be able to share my printer and use AirTunes. Currently I have the AirPort plugged into the router and setup to create a new wireless network. I would like to combine them so I don't have to switch between to print and play music. I am not really sure where to start or if it even possible. Any info would be great!

If you keep the Express connected using Ethernet and configure the Express to "Create a wireless network" using exactly the same wireless network name, exact same wireless security and same wireless password as the Century Link network.....everything will behave as one "big" network, and you will have additional wireless coverage near the Express.
If you do not need extra wireless coverage, you can turn off the wireless on the Express.
The Express must be in Bridge Mode.
Most users know the name of their wireless network and password, so the really tricky part of doing this is that you must know exactly what type of wireless security settings the Century Link router is using....and then match up the same settings on the AirPort Express.
If the settings do not match up exactly, then you wind up with two separate networks that will each require their own log on.
If you can check the setting for wireless security on the Century Link router and provide that information to us, we can tell you how to set things up the way that you would like.

Wireless security: tech guys or Apple Employees

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