Won't Go Past "Do Not Disconnect" screen!

well somehow I got that error with the folder and it says to go to the support site, which helps me with nothing, i cannot restore or update or any of that stuff, whenever I reset it it goes straight back to the error folder and says "do not disconnect", there is no way to get it to actually turn on, just says the support site, and then do not disconnect (by the way, this is not in the normal font and stuff, it looks very ghetto, looks like an old mac font)

Welcome to Apple Discussions!
Is the iPod connected to the computer?
Try resetting your iPod by holding down Menu and Select for 6-10 seconds...
Resetting iPod
It may take several attempts. The above link also has "tips" if your iPod does not seem to be resetting.
Then try putting into disk mode...
Putting iPod into Disk Mode
And then restore...
Restore the iPod
Also...
iPod shows a folder icon with exclamation point
btabz

Similar Messages

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    hi everyone,
    PLEASE help - I've connected my ipod to my computer. I have Windows XP and the latest version of itunes. My computer recognized the ipod, pulled up itunes, asked me to name it an all that, and now I'm in the itunes menu for my ipod. However, the actual ipod won't get out of the flashing 'do not disconnect' screen. When I eject the ipod from itunes, it will go to the normal itunes menu screen, but any time it's connected to itunes, all I get is 'do not disconnect'. I can't get into it at all. PLEASE HELP
    Thanks,
    Windows XP

    Your iPod is probably enabled for disk use. If this option is switched on then the Do Not Disconnect will stay there until you manually eject your iPod.
    Connect your iPod and in iTunes 6.x go to Preferences>iPod. Under the Music tab see if your iPod set to automatically sync (automatically update songs and playlists) with iTunes and also has a tick in the box marked “enable disk use". Remove this tick and your iPod should automatically disconnect after it’s finished updating.
    If you are using iTunes 7, connect your iPod and in when it appears in the source list click on it to see the preferences pane. In the "Summary" tab see if there is a tick in the box “enable disk use". Then under the Music tab see if your iPod set to automatically sync all songs and playlists. In Summary remove the tick from "enable disk use" and your iPod should automatically disconnect after it’s finished updating.
    If you have your iPod set to manual update, the box will be greyed out and ticked by default, in that case check this link: Safely Disconnect iPod

  • Do Not Disconnect screen won't go away

    Yeah basically, whenever my iPod is connected to my computer the "Do Not Disconnect" screen won't go away, even though nothing is being sent out iTunes to my iPod video. I've even tried reseting my iPod and I added all my music back on it but it still displays this screen. There isn't even the swirling icon in the top left corner. This only seems to happen when iTunes is running. As soon as I hit the eject button in iTunes it goes back to the normal screen. It's been doing this for like 3 hours now. Help?

    If disk mode is enabled the do-not-disconnect will not go away and you must eject manually.
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    Hi CocoaVixen718
    Welcome to Apple Discussions
    Try ejecting your iPod from iTunes. You might want to look at Knowledge Base Document #61685 about The "Do Not Disconnect" Message and Knowledge Base Document #93492 explains How to Safely Disconnect the iPod.
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                        disk0s1 (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) /: 249.2 GB (97.41 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
              HL-DT-ST DVDRW  GS23N 
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              Apple Inc. BRCM2046 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Computer, Inc. IR Receiver
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                   3%          EtreCheck
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                   2%          hidd
                   2%          ps
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                   0%          usernoted
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              408 MB             Page-ins
              0 B                Page-outs

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