Word will not save new files or open ones recieved in ichat

Word will not save new files or open ones recieved in ichat
i have had this problem before and had to take my computer to the apl store were someone at the genius bar fixed it by deleting some preferences thing i do not remember how who did it or how he got to that file and need help to fix this problem

Try Finder>Library>Preferences>Microsoft>com.microsoft.word.prefs.plist, and delete that last one.
I don't know that it will solve your problem, but I'm pretty sure that's what the guy did before. Good luck!

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