Workflow Inbox to be cleared

Question

Hello All,
I need to delete Workitems from the Portal Iview of a particular person. Now the problem i m facing is that Applications which i am able to view in the portal inbox, do not have any record in R/3 system. there is no data pertaining to those applications in the tables PTREQ_ATTABSDATA, PTREQ_ITEMS, PTREQ_HEADER. But still those applicaitons are visible in the portal iview.
Portal Iview used is standard one.
Now, I need to clear the inbox of the approver by any means.
Kindly help.
Regards,
Anurag

Answer 1

>He was saying that there are no records pertaining to the applications data
But I strongly believe that this is case is a "one time" type of case. The user has now unneeded work items, but after they are deleted, the situation is cleared. I see no point of creating&sheduling a program of deleting work items from user's inbox. If user gets unnecessary work items (or he has some kind of ghost items) there is simpy something wrong in the workflow or in the business process itself (=somebody is doing something in a wrong way, or forgets to do something that he/she should do). Deleting work items with a custom report should never be necessary (unless it is some sort of a case of clearing of test data or clearing some bad production data (but in this later case the workflow itself should be fixed in order to avoid this happening again)).
>and there are many cases that even after executing the workitem from UWL your workitem does not get disappears from the UWL. then at that time you will find the record completed in SWI5, but still the workitem appears in your UWL? at that time i think your SWI5 funda fails.?
No, SWI5 will not fail. Deleting the work item with your program and deleting it with SWI5 is the same thing. Both of them set the work item logically deleted. If the item does not disappear from UWL even if being completed, there is something wrong in the UWL (cache/refreshing problem?).
>Are you sure that by completing the header workitem the child workitem gets completed? I dont' think so
Yes, I am sure. And this is the correct way to delete complete workflows. When you delete the whole workflow, all the active (=ready, in process, etc.) child work items get deleted. If you delete just the child work item, the workflow gets never completed/deleted, and stays in status in process. This will have an effect for example to work item archiving (these workflows will never be archived) and reporting (if you want to report some average completion times, etc.).