WorkFlow manual task

Question

hi Team,
We have a workflow that has an ActivityA that transitions to LoopBackActivity, which is a simple manual action with emptyform and timeout set to 5min. The transition in this Activity has "if WF_ACTION_TIMEOUT is true", go back to previous activity-A. This works in one env, but in another it fails to transition back to ActivityA. Any reason why the it is not transition back to ActivityA on action timeout? I am not answering the why of business logic to do this loop back. Think of it as a technical question.
Start--->ActivityA<--->LoopBackActivity--->End
Code in LoopBackActivity:
<ManualAction id='0' name='TimeOutEmptyForm' timeout='2'>
<Owner name='configurator'/>
<FormRef>
<ObjectRef type='UserForm' id='#ID#Form:EmptyForm' name='Empty Form'/>
</FormRef>
</ManualAction>
<Transition to='Load and Set Approver List'>
<eq>
<ref>WF_ACTION_TIMEOUT</ref>
<s>true</s>
</eq>
</Transition>
<WorkflowEditor x='237' y='97'/>
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Answer 1

Hi Avrohom,
I understand your idea "the processor is the one who is currently in charge"
and I discussed this topic with some SOLMAN consultants that shares also this idea but when I read the SAP documentation I am not convinced about this.
Your idea is possible to implement and I can explain you how to do this but my feeling is that this is not the right way to proceed.
The processor is the one who is responsible for the delivery of the correction and will organize the communication around it. (depending on the case it might be the developer, an analyst, the change manager or someone else)
There are different functions set-up by sap to cover the different roles (normally on person doesn't play many different functions at the same time).
If you are a player, in CHARM you only have to look the column corresponding to your role and depending on the status you know what you need to do.
On the way reverse depending on the status of a correction the processor or maybe the requester knows who to chase.
We are running with this concept since 9 months without trouble.
best regards Xavier