Workflow, workitem redirection - changing the agent

Hi Friends,
Workflow is triggered and workitem is sent to the agent responsible. now the problem is the responsible agent is on vacation.
how can i redirect the workitem to other person,
is there a way to do this?
thanks a lot.
Points will be rewarded.

Hello Kiran,
if the user is alread on vacation, the administrator can use the transaction SWIA to forward the workitem. You can select by the workflow task TS... by workitem id.
To find out, which workitems the user currently has in his inbox, please consult the database table SWWUSERWI.
For the future, each involved person of the workflow should maintain a "substitute" (Workplace>Settings>Workflow-->Maintain Subs.) and active this setting before his vacation.
Best regards,
Florin

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