Wow...customer service?

Why is it so easy for you to contact me and take my money but the level of customer service you provide is non existent?

This is a peer to peer forum. Your message to Verizon may never be read by someone at Verizon.
Are you eligible for an upgrade on the line? Why don't you just go to a store and get the phone?

Similar Messages

Wow, what is up with Verizon and their customer service?

This company is becoming a joke. Customer Service use to be decent years ago but they are going downhill, fast. First thing, the late release on the Note 4? Why? Second... Why are they taking the headphones out of the Note 4? For the price we pay we should get what is included in the box. Third... Two day shipping on preorders, not overnight especially when they are releasing a week late. Fourth, I call CS before I preordered the Note 4 and was told I couldn't preorder it until the 23rd, a few days went by until I found out that wasn't true. If I don't get mine by the 25th because it ends up getting backordered I'll be furious. If any other carrier had service at my house I would already be with them.

You know Ann there are other people out there who do things differently than you do... I for one use earphones with my phone all the time, when im exercising, working, mowing the lawn, etc. and in my experience those that come with the phone tend to be of very nice quality.
<< Personal comments removed to comply with the Verizon Wireless Terms of Service >>

Worst tech support and customer service i have ever experienced in my life

almost two hours of my time was wasted on tech support. rude, inconsiderate people from the philipines. i have filopino friends. they are nothing like these people.
after wasting my time through endless transfers, being hung up on multiple times, transferred to the worng number more than ten times i got india somehow, and the women told me my is faulty. the numbers lock key doesn't work and i can't punch any buttons on the right side where the numeric keypad is.
dell and your other competitors must love this because the abusrdity of this experience is resulting in my returning this pc. i bought it two days ago.
wow ...
sad, sad, state of affairs. worst call centre i have ever had the displeasure of dealing with. especially some guy named 'ricky'. what an abnoxious human being.
i have apple products but prefer pc, but with service like this ... man ...
anyway, terrible way to lose a customer.
have i mentioned i often advise on what computers to buy? hear that sucking sound? bad customer service results in bad business.
good luck. selling my stock.

Hi unhappywithHP2,
I have sent you a private message. If you are not sure how to check your private Messages this post has instructions that will guide you through the process.
http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-to-check-your-messages/t...
Regards,
George
I work for HP

Verizon Reception and Customer Service On Extreme Decline

My husband has been a loyal Verizon customer for almost a decade and I was on Tmobile several years back. He told me that Verizon was great and it was true...3 years ago, and so I decided to cancel my Tmobile service and join Verizon....even though it was much more expensive. Verizon use to be known as the more expensive, but much better quality and reception carrier...(e.g. "Can you hear me now?" commercials, which funny, have now dropped off the face of the earth). So we both had been on Verizon and been paying an arm and a leg and of course, we buy their phones, which come with these limited warranties and essentially stop working before the contract term is up, you end up renewing your contract. We had no problem with doing this and I was able to get an IPhone 4S before the IPhone 5 came out. That was middle of last year, and we had noticed the service was starting to go bad, but the people at the Corporate Verizon Store told me they were working on it and it would get better. So I signed on the dotted line...and little did I know because I got another phone, the people at the store decided to add some "third phantom line" I didn't even know about so my bill jumped! So we have two phones and are paying for three! My bill runs for two phones with limited data and minutes to around $170.00-$190.00...which is fine if the service was worth anything. But the service has just been going down the drain! My calls get dropped, they go in and out, my emails don't load, the internet doesn't work half the time and my husband pretty much completely can't use his phone - he can't ever get any emails and never has reception. I have to leave him voicemails or text him to call me because his phone always just goes straight to v/m. So, we were pretty much fed up - we wanted to stick it out because my husband had been such a long time customer and we were hoping things with get better, but they didnt. My husband was always telling me how great customer service was, and if you call them they will take care of you...but I don't know how they could make the service better.
But anyways, we call trying to see what the termination fee was and wow...$300+ for each line including a line no one told me they added on? Seems like fraud. So I googled it and apparently this was a big issues with Verizon doubling cancellation fees - how can they get away with this? They said it goes down $10 for every month up until the day the contract terminates and even if you cancel a day before it would be over $100...So we were looking at $900+ to terminate! Okay, fine, so seems like we are stuck apparently. Funny, because when I went in 2012 to get a new phone, I explicitly asked if there was anything different (my friends who HAD verizon told me to be careful because Verizon is getting worse and worse and really sneaky) and they guy failed to mention that they doubled the cancellation fee...misrepresentation? So we said fine, if we are stuck with awful service for a few more years, well we don't want to pay a premium for bad service (in fact, we were thinking to just get another phone with someone else in the mean time because we both need the phones and data packages for our work in Corporate America)...and we were paying $168 and the lady told us she can drop us down to $175...um...wait you are trying to upsell me? I know how much I pay each month. Unreal. And the lady at customer service was literally arguing with us. It was unreal! What happened Verizon?? I was really taken aback and we kept asking to talk to a supervisor because she was so unprofessional and rude and clearly trying to rip us off and she kept refusing for 30 minutes...Its been almost 2 hours on the phone with them and they said okay, we'll try to give you a tiny bit of credit and oh yeah, it takes 5 minutes to load one page on the internet and your calls get dropped and your email doesnt work? Too bad, wait out your contract....I will be sure to tell all my friends and family members just how awful Verizon has become because I am just beyond disappointed.

1. Verizon doesn't make any phones, the warranty comes from the manufacture. It is a one year limited waranty, same as ANY electronic device (hard drive, monitor, usb etc etc)
you bought a subsizied phone, you didnt pay full price that is why there is an ETF..it is not some trick or scam, it is common sense. (removed)
2. verizon ad campaigns change, watch the superbowl last year there was a can you hear me now commercial.
3. verizon invests more into its network than all the other carriers combined every year. Not every area will get the same service, some carriers are stronger than others.. what city do you live in?
4. you pay for service, you get service. there is no loyalty here.
5. where do you calls drop? have you tried marking them and putting in a ticket?
6. where does your data drop, email not loading? are you indoors when this happens?
7. Where is your husband when you call him and and it goes to VM, does he turn his phone off when he is at work?
Comment edited as required by the Terms of Service.
Message was edited by: Admin Moderator

Verizon sales associates and or customer service personnel practice deceitful behavior in order to eliminate unlimited plans in any way they can..

I called up customer service n order to shut off one of my lines as a disciplinary action towards one of my children. I'm sure its a fairly common event. As I was completing this task, the representative advised me that instead of paying the data plan at 30.00 dollars a month, I should shut off the data for the duration of this lines shut down. Well that was very nice indeed! here my company is trying to say me money. after all, I'm not using the line, why should I pay for data that I would not be using.. Okay! That's great!!! Thank you very much. You see, I had told them I was taking it down for 3 or 4 months so my child could raise their grades and prove their ability to graduate high school. At that point I would turn it back on. So great! The line is off and I'm not paying data! Only thing that is affected is the length of the contract. It would be extended the same amount of time as the phone line was of.. This is reasonable.
FAST FORWARD! My daughter graduates with HONORS!!! Yes I'm proud of her. So first things first. She did as she was told. She get her phone back! Now I go and turn on the line and find afterward that my once unlimited plan for that phone will now be charged at 2 gigs per month and Verizon has thrown out my unlimited data package on this phone line! I ask why. They state that since I choose to voluntarily shut off the data package, I forfeited my grandfathered unlimited package on this line. I also was told that since the line was shut off for more than 60 days that they would not restore my plan based on the fact that I voluntarily shut it off and canceled my data package for this line. Okay! That's great!!! Thank you very much.Sound familiar? The nice representative who was saving me money every month never told me I would loose my unlimited data package if I shut off my data after I suspended my line need less to say, ON THEIR ADVISE!!! So as far as I'm concerned, the representative was just following the call from above to do what ever they had to in order to get rid of unlimited data lines. After all, Verizon sold millions of data ready phone knowing full well that their infer-structure couldn't handle the mass influx of data being pull in by happy unlimited data customers!! So one on the most powerful communication companies on the planet has turned to lies and deceit and misleading tactics to get back any little bit of operating space in their systems, no matter what it costs their customers. After all why should Verizon have to pay for upgrades.How will they ever survive!! How you ask?!?!? Why it's simple. Put the cost back on their own customers. After all, If they want good service make them pay for it. If they don't pay enough ( myself 310.00 a month average for 3 lines!) then hell, charge them more!
I was lied to and misled by a Verizon representative. They cancelled my unlimited data package with out explaining that if i did cancel it at that time i would not get it back! this all after I questioned the fact that I was concerned about losing the package. I was assured EVERYTHING WAS OK AND IT WOULD NOT BE A PROBLEM.
I filed a complaint with customer service on 6/2/12 concerning this matter and was told that it would take up to 14 days for this to be reviewed and at that time I would be contacted by a manager involved it this type of problem. So today 6/12/12 , after waiting 11 days decided to call and see how this process was coming along. Come to find out, my dispute was denied on 6 /5/12 because I voluntarily shut off the data package and the line was off for more that 60 days. these two things were never told to me when I questioned their recommendations to save me money. Also when i filed the complaint on 6/2/12 i ask the rep if she was writing down my side of this story so they would know why i was not happy about all of this.. her answer, NO.What i had to say wasn't relevant to her peaceful afternoon now that i had called up and ruined any chance of a quiet spell I assume.
With all these considerations I formally request that Verizon restore the unlimited package to this line. THAT WOULD ONLY BE A FAIR SOLUTION SINCE I WAS RAILROADED OUT OF IT BY A DECEITFUL EMPLOYEE!
That said, I will be filing a complaint with the BBB and also posting this story wherever relevant around the world wide web.I'm an Honest person but don't cheat me out of what I have. when I'm right I know it. this is not right. please make it right.
I am saving a copy of this letter just in case there is an accident and this post is mistakenly deleted. That way I can restore it so as to warn other customers or even better, future customers to be aware that they to may run into problems with their account if they take the friendly advise of the representatives they are supposed trust with their accounts!!

$310 a month for 3 lines? Wow. How the heck?

Customer service complaint / Rude phone rep Rachel

I am a 10+ year loyal Verizon Wireless customer. I have long sung the praises of Verizon and convinced my family members to use Verizon..which they do. I have had the occasional...I think 2 past minimal overages and have happily paid for those overages. Recently I have added my mother to my account along with my fiance and 80+ year old aunt to my plan. Our bill is now $289.00 a month. 2 months ago we had an overage of 17 minutes (which we paid) with no other months coming close to our 700 minutes allowed for in our current plan. Today I get my current bill and there is an overage of 241 minutes resulting in a $110.44 charge. Being such a loyal and long standing customer with Verizon I thought Verizon may be willing to adjust my last months bill of overages if I increase my plan to the next tier. WOW! I sure was wrong about that. What I did get was a "customer service" girl (Rachel) that was rude, robotic, condescending and extremely unprofessional. All of this after I explained to her that I know she gets many calls from people that do not treat her well...I tried to assure her that I was not one of those people, that I understood that she was not truly in charge and to please stop cutting me off and speaking over me and that she was upsetting me and making me feel very uncomfortable. She apologized in the all too familiar condescending way we all know too well, "I'm so sorry if I'm upsetting you." Really? I doubt it since after again explaining to her that she was making me feel uncomfortable and again requesting that she please transfer me to someone else she refused. She refused multiple times for my request to be transferred to someone else that I could speak with. When I asked to speak to her supervisor she just answered rudely that she was a supervisor. When I stated that surely she was not the supervisor of the entire Verizon she said there was no one else I could speak to. Really? All of this from Verizon Wireless...a company I have been a loyal customer for 10+ years?
[Edited to comply with Terms of Service - employee number removed but available internally]

I live in an area where I can not get Broadband or other internet service. Using a Verizon Jetpack is the only way that I can have service. I opened my account and prepaid for the first month of service. During the first few days I had Verizon reps calling and claiming that I owed a thousand dollars and that they needed my credit card number. I refused to give them my credit card number and hung up. I called customer service and asked if I owed anything on my account only to be told that I didn't owe anything.
A few weeks later, I got my first bill. It was for way more than my monthly plan but it was not anywhere close to the amount of money that the reps that called were asking. Apparently as a Verizon customer, I am supposed to prepay my bill for the current month and the following month during every billing cycle, which is not in my contract. It means I have to pay 2X of my monthly fee every month.
Every time I have a question, I get the run around and no one knows how to answer my question.
How do I delete the incoming text messages from unwanted strangers on the Jetpack?
How do I block unwanted texts coming to my device?
I could go on but its pointless because no one knows the answer.
Yes, I have talked to Rachel, she was one of the reps that called me up and asked for my credit card number.
If I had a choice, I would switch.

New Customer - Have had MISERABLE experience with Verizon service and Customer service

I am a brand new customer of Verizon Fios and so far I have zero good things to say about it. If it wasn't for the aggrevation of switching cable companies, I most definitely would go back to Comcast.
I moved into a new home in the middle of April. The previous owner had Verizon Fios in this house, so there was minimal installation that had to be done when I initially set up my cable. My house was pretty much empty at the time, so we had the TV's set up where we had a place to put it (upstairs, kitchen, and living room). We recently bought bedroom furniture, so we could now move the TV to where we initially wanted it, in our bedroom. However when we tried to hook it up to an outlet, no picture came though. This is when my awful experience with verizon customer service (or lack there of) began.
I took time out of my work day to call Verizon about this problem. I was on hold for about 30 mins until I actually heard a human's voice. He was unable to help me since I was not at home to unplug and plug things back in.
I called again when I was home, this time I was on hold for about 20 mins (wow)... the first person could not help me, so she transferred me to another department... put on hold for 35 mins.... this perosn couldnt help me either and they transferred me back to the SAME DEPARTMENT I WAS INITIALLY TRANSFERRED FROM.... put on hold for about 45 mins... finally i speak with someone that knows what they are talking about. Of course I have to go through all the same steps that I did the first time which did not work. As this person decides I need a technician, he begins to look up available dates... and then after an hour and 35 mins on the phone, it gets disconnected! I wait for 5 minutes to get a call back but I get NOTHING. I spent now 2 hours trying to deal with this and verizon doesnt even call me back when its their phone that gets disconnected? Thats terrible.
I call back after 10 mins and am put on hold right away (obviously).... after 25 mins of being on hold, shocker - the call is disconnected again.
That was enough for one day
I call back again the next day... same old thing... put on hold for 30 mins, talk to one person who cant help me, transferred to another department and put on hold for 20 more mins.
Finally with the tech department who says they are going to schedule a tech to come out to fix the problem but also mentioned they are going to charge me $55 for this! Are you kidding me?????? Verizon wastes about 4 hours of my life and busy day and then has the nerve to say they are going to charge me for it? I asked the person several times if I could speak with a manager or supervisor, they never let me. I asked multiple times and she just said that they wouldnt be able to help me and that the charge would stick.
I can't imagine that anyone would treat a brand new customer like this. I will not recommend Verizon to any one until I see some kind of help or REAL customer service from them.

I did call them this morning, and still on the phone.
I will say this - the reps are very friendly and do try to help in earnest. That's been my experience overall with Verizon. So in terms of the actual people, I give them an A+.
In terms of their system and how they process things, they get a big fat F. The very idea that I sent back a phone with accessories and their warehouse only registered the return of the phone pretty much says that there is something fishy going on there at the warehouse. And it took an hour to sort this out so far and counting.
The thing that bugs me about Verizon is how complicated it is to get everything straightened out.
Right now, they are trying to sort out the activation fee - I already have been charged one and now they are trying to figure out if i have to pay another one. Another 15 minutes just on that.
Everything has been resolved. Thankfully, Verizon's saving grace is that their reps are nice people.

Really let down by the customer service today.....

Hey Best Buy,
I called the 1888 number but I'm not sure if it will get to corporate or not. And like others on this board I've read that a lot of corporate members patrol around these boards so I wanted to let everyone know my story here. Me and the fiance recently moved to Carbondale, IL for her first year of medical school. While moving we have been planning about big purchases to make to "spruce up" the new living space. When we moved we had gotten a 10 percent off coupon from best buy and thought "wow that would be perfect to buy a new tv with in the future". Long story short while moving I was dumb and left my Tivo remote back at the old place, So i coulddn't control my tivo box at all. We had gone to Best Buy to browse Tivo Remotes only to find out they didn't carry them any longer but had Universal Remotes that would work. We found the Harmony 650 that was priced at 79.99, as we went to the counter my fiance stated we could price match amazon for 59.99. So we decided to do that and then use our 10 percent off coupon to help offset the cost since the tv down the road.
Well we got home and the remote didn't work with the tivo box as well as we wanted, so we ended up purchasing a new remote from tivo online. The problem came on our way back to best buy. After looking over the reciept we noticed it had said "12.00 off price match and 8.00 off coupon". So basically we didn't need to use the 10 percent off coupon because it used that coupon within the price match. I pointed this out while we were returning it and stated, I really wish I woulda been informed of this when we were ringing out, because we used the coupon for nothing and I woulda used it for a tv down the road (reason we are not buying one now is becasue we are waiting for vizios version of the 4k tv) So after the nice lady who did our return stated she wasn't sure what to do and she understood what we were saying, she got her team leader "Brandon" and Brandon pretty much told us "Well yeah we dont get those very often so we didn't know" and im thinking "you dont get coupons often. Long story short he was extremely rude to us, giving off a manner of "I really don't care about your problems" I can't believe best buy has someone in a leader position who has an attitude like that. My fiance just looked at me after he went to get his GM like "wow does he really work for best buy". The GM Paul stated that he couldn't reissue us another 10 percent off coupon because its marketing that does it and not the stores. But said the coupon is only valid for small appliances (which i later found out is not true) I called the 1888 number and voiced my problems from a nice lady who said she would let the complaint go through the chain of command and offer me a 10 dollar gift card. Which I appreciate and is nice. But it doesn't help the fact that I'm out a 10 percent off coupon that I could of saved almost 100 dollars off a tv. That a team leader was extremely rude, the GM told me the wrong information about the coupon, or the fact that the cashier never warned me about not being able to use both at the sametime therefore I was basically throwing my coupon away at the time.
Sorry for the long drawn out message.... I moved from Edwardsville, IL and the Best Buy up there always gave me good service and never misled me like the one down here in Carbondale, IL. I'm disappointed in Best Buy, as a rewards member and someone who holds a credit card with them. I'm having doubts about making future purchases there. Maybe its time to stick with Amazon... I dunno.... :/

Hello bluesfan1700,
Congratulations on your new home, and welcome to the forum!
As exciting as moving into a new place is, it can be stressful when you’re trying coordinate everything just right. Having just moved myself, I know that you can’t always plan for the unexpected and sometimes you find yourself wanting an item that you never even realized you needed until you’ve settled in, so it’s nice to hear that you had a 10% mover’s coupon in case that happened. It’s disappointing though that something went wrong during your purchase causing it to not add properly, and I’m sorry for the frustration you’ve endured while trying to work this out.
As I’m sure you know now, our Low Price Guarantee does have some exclusions and this includes all coupon offers. This means that as you chose to price match your new universal remote with one of our online competitors, this would disqualify your purchase from your mover’s coupon. It sounds like something went wrong though if our associate applied both, so I looked through your account using the email address located on the forum. I see that you have an open case with Jessica from our customer service team and she’s actively acting working with local management to see what options we may have available from here.
Please know that I’ve contacted Jessica and let her know that you are looking for an update. She should be in touch with you soon, but if you don’t hear from her, please don’t hesitate to let me know and I’ll be glad to help.
Best wishes,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Verizon Customer Service going downhill - Switching to another provider ASAP

I used to love Verizon for their customer support/service and was so happy with them added everyone in my family on my plan. My 2 year contract ended a couple of months ago and so I had been considering upgrading my phone and extending with another 2 year contract. My current phone fell on the floor which smashed the touchscreen, so that escalated my decision. I ordered a new phone on Thursday, the Verizon web site indicates free overnight delivery for orders over $49 (mine was well over that). When I got my tracking information, it indicated I wouldn't get my phone until Monday (so much for overnight delivery), but that's fine, but as I work (which is how I pay my phone bill) I wouldn't be home when they delivered, which means I wouldn't be able to get it for yet another day since they require a signature (understandable, these phones are expensive). So I contacted FedEx and asked them just to hold it at the FedEx location, they indicated Verizon doesn't allow them to do that. So I contacted Verizon, explained my current phone was broken and that I work during the day and asked them to contact FedEx to have them hold it so I could pick it up there so I could get it faster to replace my broken phone - FedEx requires ID and a signature when you pick it up at their location, so not sure why this should be an issue. Verizon explained that they have had issues with new customers ordering phones giving phoney addresses then requesting to pick it up at the FedEx location. Their concern is understandable, but I am NOT a new customer, I have been a customer for over two years, never missed or was late for any payment, was a loyal customer adding lines for my husband and sons, and have picked up verizon phones at the FedEx location previously without issue. They explained this was their policy and were unbending. I asked if they were willing to lose a customer just because I wanted to pick my phone up where it would be more convenient? Yes, they were in fact willing to lose a customer for that. In addition, since I can't use my broken phone, have no intention of extending my contract (Verizon would rather the phone be returned to them then let me pick it up at FedEx), I wanted to decrease my data package since only my sons would still be on the plan. They won't let me - I am being forced to pay for more data than I need because until they physically receive the phone back that I will never have, my plan is "pending" and they won't allow me to change my data plan. My plan is a Share Everything plan, so we share the data regardless of what phones or how many are on the plan, so there is no reason I shouldn't be able to adjust the data level. Just one more way for Verizon to put the screws to me. What happened? Their customer service used to be so good, now they act like to don't give a crap about the customer. Has anyone else noticed that they only time you receive one of their survey calls is when you have a good experience? I'm had multiple bad experiences over the last couple of days, and not one opportunity to express that experience. Seems like they are trying to skew the results.....

The problem here is Verizon is telling you in essence what I already said.
You could have had it simply via signing the call tag card/door hanger with
them coming back and leaving it yes on your porch. - * I couldn't have had
it by Monday using that method, and if my $700 phone is stolen from my
porch, will Verizon provide a new phone? It would be safer and faster to
pick it up at the FedEx location.*
You could not have had next day delivery when you ordered it on a Friday.
That would have been Saturday Delivery and FedEx is expensive for that type
of service. Overnight in this case would have been the next business day
(Monday) which can be by 10:30 AM or 3:00 PM I know the early AM by 8:00 AM
would not have been used. *- At least get your facts straight - I did not
order it on Friday, I ordered it on Thursday. I don't have an issue with
not getting it until Monday - my issue is that Verizon will not allow me to
get it on Monday. The package is at the facility now. I could have picked
it up at lunch today (FedEx location is just down the street from where I
work), but Verizon will not allow me to do that. They would prefer losing
me as a customer rather than allowing me to have my phone today. *
The problem here is like in days past you could have had self pickup after
the card is so marked, redelivery, or as I said earlier at time of purchase
work delivery (Which you said the company you work for does not allow). *-
How does redelivery help when I will AGAIN be at work when they deliver?
And NO - it is not an option to deliver at my workplace, I was clear about
that, so why do you continue to bring it up? Do you REALLY think it is a
good idea to have it delivered and left on my porch all day? Wouldn't it
be more secure to allow me to pick it up at FedEX where they require a
signature and photo ID? Do you mean to tell me that Verizon would prefer
leaving it unattended on my porch all day versus picking it up where they
require a photo ID and signature?*
No neighbors that can stay and get the device for you, and you don't want
it left on the porch so in essence you are a victim of your own
circumstances.* - I am not a victim of my own circumstances - I am a victim
of a large company that doesn't give a crap about customer service or their
customers. FedEx will allow me to pick up at their location - it is
VERIZON that will not allow it. Do you mean to tell me that Verizon would
rather FedEx leave a $700 phone on my porch unattended all day where it
could easily be stolen rather than to allow me to pick it up in a location
requiring photo ID and a signature, so that it is assured not to get
stolen? Wow - your callus attitude amazes me, even for Verizon. *
Oh well, Good Luck *- Typical kind of response I've been getting from
Verizon as of late - number one reason I should find another service
provider. I am certain that Verizon will not miss me as a customer, I am
just a tiny grain of sand in an ocean, but if Verizon's customer service
attitude doesn't improve, that grain of sand will likely turn into much
larger piles and your giant status will slip away before you know it.
Good luck to you!*

Since this is Halloween, I have a iMac AppleStore/AppleCare horror story...that so far no one even in Apple Corporate Customer Service has been able to address. So who do you call after you've called Apple Corp?

Oct 21 2013
Hello my experience Apple Service has not been great. Anytime I have had to have something repaired...it has had to go back. Several years ago i had a logic board replaced on a Mac Pro but they forgot to serialize the board... (well?)
Recently I had to take my iMac in (repair # R104249849) The check-in was great after that it was all down hill. I was told by one tech what would be done AND he would call me. I got no call. When I called to find out what was going on, no one could give me any information...kind of like there was no communication between techs. no one ever called me to come get the iMac so went to the store ( I got tired of trying to getting "no answers" on the phone. It just so happened the iMac had been ready and was "just sitting" in the back running another diagnostic. A week ago the iMac shut down on it's own I got it running again...two days ago one of the fans started running a very LOUD HIGH SPEED yet the computer was not hot. I wasted almost two hours with Apple Care iChat "typing" my story to only find out that that I would have to call the Apple Store in the morning and re-tell my story again...
When I got a manager on the phone and mentioned I am under some tight deadlines his suggestion was "if it's possible for you to buy a new machine and return it when yours get fixed...(!)" I had a good laugh on that one.
The iMac is there now being there hopefully being repaired.(repair #R10604084)
I got "band aide fix" service when major surgery was needed.
I know computers can cease to function anytime, but I also know that there are two sides to customer service:
1) Learn to really listen
2) Do thorough repairs
I have been 100% Apple for over 20 years, does this mean anything to Apple?
Oct 23
I have spoken to Customer service at Apple Corp. They seem to take this serious.
Oct 26
I still don't have my computer and after speaking with the tech yesterday morning (who said they would call me before 6:00 PM...I never got a call)
no can tell me when I will get this computer back.
I called Apple Corp Customer service to ask why after all the company "ball dropping" and questionable repair work...simply replace the iMac.
No one there has an answer for this.

Wow, Karan Taneja, you've just embarrassed yourself on a worldwide support forum. Not only is your post ridiculous and completely inappropriate for a technical support forum, but it also shows your ignorance as to whom you think the audience is. Apple is not here. It's users, like you.
If you would have spent half the time actually reading the Terms of Use of this forum that YOU agreed to by signing up to post, as you did composing that usesless, inappropriate post, you (and the rest of us on this forum) would have been much better off.

Lack of customer service/support

In May of 2011, I purchased a ThinkPad for my son to take to college. With it, we paid extra for a warranty that we thought would ensure that he would be taken care of, if any problems with the computer came up. In November, the computer ceased working and after three weeks of calling and waiting (and much frustration), a technician finally came out and made a repair. Unfortunately, after one day, the computer once again ceased to work. This time, it was not even possible to run the diagnostics because the computer would not even boot up. Again, I placed a phone call to the customer support number, hoping to have a resolution before finals started. A case number was assigned and I was given the name of the "Escalation Specialist" who I was told would be calling me in 24-48 hours. While I tried to be patient, there was no call and so after almost a week, I tried calling the Escalation Specialist. Instead of reaching him, I was greeted with a message that his voice mailbox was full, so I could not leave a message. The recording said that I could be transferred to an operator if I pressed the # sign, but when I did that, I was told that this was not an option available to me. When I called customer support/service back to let them know this, I was told that I should stop calling because each time I called, I was being moved down in the list of people to receive return calls. Wow! is this what customer service has come to? Since then, I did call the Escalation Specialist again and left a message requesting a return call. Again, no call back. So, I have yet to even speak with this "Escalation Specialist".
If I had only known that Lenovo does not stand behind the products or warranties that it sells, I would never have purchased a computer from them. Instead, my son went through his first round of college finals without access to a computer, and I am left with tremendous frustration that we now are sitting with a computer that does not work and are at the mercy of a company that clearly does not care. If anyone reading these posts has advice about how to proceed, please respond.

hey UnhappywithLeno,
welcome to the forums and apologies on what had happened.
could you pm to me the following :
Name:
Country:
Mobile:
Email:
MTM [machine type model]:
(To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find)
Serial Number (S/N):
Date of Purchase:
Case/Order Number : (if any)
Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)
Location of unit : Home / Repair Center (delete where appropriate)
Description of issue :
Troubleshooting Taken : (if any)
WW Social Media
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Poor business practices and customer services

Best Buy, that's a LIE! Shoppers beware! I purchased a Sony theatre system from Best Buy, store #251 at 8290 W. Bell Rd, Glendale, Arizona, which was on sale for $249 ($10 less expensive than Walmart), 12-days prior to my wife's birthday. I gave it to her on her birthday and attempted to return it within the 14-days of actually giving it to her, but past the 14 days from original purchase. I brought the item back to the same store and Best Buy told me they won't accept the return and for me to just keep it, they will not accept a return. It was in perfect working condition, but for some reason they said even if it wasn't working I had to give it to their 'Geek Squad' to repair it. Even If it wasn't working I would've wanted a new replacement under 1-year warranty. This was something very strange I never heard of before from any retailer. It was working fine, so this wasn't an issue, but I was puzzled to hear them say something about their replacement policy. Wow, watch out when you buy a product, you never know if it's new, used or repaired! I also contacted customers service by telephone on several occassions and they regurgitated their written policy of no returns past 14-days. I explained that I am a totally disabled veteran with limited income, plus my wife has been battling cancer that spread to her lungs and that she has been undergoing chemotherapy, plus she was hospitalized three days the week prior and two days the next week and several additional times since, due to the chemo treatments. I explained to them I believe they should be flexible and compassionate, use good will and good faith to accept our return because of these circumstances beyond our control. I asked them, what is someone to do when they purchase an item, that's on sale, in advance of someone's birthday, Christmas, anniversary, wedding, etc., and it's past the 14-day return policy and they try to return it. I received no answer. After requesting to speak with a supervisor and explaining all this information and requesting they allow us to return the item, Best Buy stopped all communication with us! We haven't heard a word from them and we are now left with the Sony system we cannot use. They show total disregard for both my wife's and me and totally lack of customer service and appreciation in the entire matter. They seem to be only concerned with the bottom line, greed and Money! I'm totally disgusted with their policies and business practices. They don't care about the customer, only the bottom line, lining their pockets with our hard earned money! I may have saved $10 at Best Buys price of $249 versus Walmarts price of $259, but it cost us $270 for a product that is useless to us, just becuse they will not allow us to return the item. cheaper doesn't mean BEST BUY! I never had a problems returning any items to Walmart!!!

Hello Ken1,
I was very disheartened to read of your wife's condition and I my best wishes go out to her. I also wish to thank you for your service and sacrifice for our country. I was further dismayed to read that your intended gift of the home theater system didn't meet your needs and that you weren't able to return it as expected. Certainly causing you aggravation was never our goal.
As published on your original receipt, our website, and posted in your local Best Buy store, our Return & Exchange Promise allows for a return or exchange of a product within 15 days of purchase (30 days for My Best Buy Elite members and 45 days for Elite Plus members). Outside of this time frame, we are unable to offer a return or exchange.
I'm grateful that you took the time to write to us and for your feed back on our Return & Exchange Promise.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Disappointment with Apple customer service's response to my iMac G5 issues

The following is a copy of the letter that I will be sending to Apple in regards to my recent dealings with customer service. What do you guys think I should do?
To whom it may concern:
Let me begin by saying that I have been a loyal and avid fan of the Mac since 1999. I have converted several of my PC friends to the Mac, and I would consider myself to be the quintessential Mac "geek" (posters, T-shirts, you name it). I have owned a Macintosh LC 575, Power Macintosh G3 (Blue & White) and Power Mac G4 Cube, in addition to my current machine, an iMac G5. However, my recent experiences with Apple customer support have left me thinking that maybe the Mac way is not the smooth, customer-first experience that I thought it was.
As I mentioned, I currently am using an iMac G5 (rev. A, 20" 1.8 GHz). Unfortunately, the iMac was a victim of the well-documented power supply issue (http://www.apple.com/support/imac/re...ensionprogram/) several months back. The power supply would heat up to such high temperatures that it eventually burned out, and I could not power on the machine. I brought it in to my local Apple Store (Oakbrook, IL), whereupon they wrote up a repair order, and I had my Mac back within 4 days, all without paying a penny. "Wow, excellent no-hassle service," I thought, and rightfully so.
Over the last couple of months, my iMac has further developed a couple of smaller, but still annoying and "not-very-Apple-like" issues. First, the fans have developed a consistent, cricket-like squeak - that is, you can hear the fans turning, sort of like an old wheel that needs oil. In my quiet office, it is VERY obvious, and is especially distressing when I'm trying to do audio and MIDI work. The second issue is that the slot-loading Superdrive has gotten to the point where discs that are being ejected often fly out of the slot and do not stop, falling onto the top of my desk, or occasionally clear off the desk onto the floor.
A few days ago, I decided that I had had enough with both issues, and decided to initiate a chat with a support agent on Apple's iMac support web page. After explaining the issues to the agent, I was transferred to a "specialist," to whom I then had to re-explain the issues. Further irritating me was the fact that they provided me no solution other than to visit my local Apple Store, and they would further diagnose the system.
So tonight I headed over to the Apple Store Oakbrook with the iMac in tow (mind you, not the lightest thing to be carrying around, and a pain to have to disconnect peripherals etc.). I had made an appointment prior to showing up...in fact, Apple's new Concierge system seemed very elegant and user-friendly, and I was able to make a 7:20pm appointment at around 2:30pm. I made it to the Apple Store at about 6:50pm, and saw my name listed on the Genius Bar screens as being 2nd in line. There was a man with a 15" PowerBook that was being helped by the Genius behind the bar, so I sat and waited patiently. About 40 minutes into my wait, a woman with an iPod mini walked up to the bar, seemingly waiting for assistance. Within two minutes, another Apple employee approached her, briefly looked at me and asked if I was waiting for help. When I said I needed assistance with my iMac, he told me that I would have to wait for the next Genius, turned to the woman with the iPod mini and proceeded to diagnose her problem.
Further irritated, I waited another 10 minutes or so, at which point the same employee turned his attention to me. I explained the fan and Superdrive issues to him, and he took the iMac to the back room for another employee to take a look at it. About 10 minutes later, he came back out with the iMac and said something to me that just floored me. He told me that his colleague that looked at it could not find anything inherently wrong with the fans, and that "since it's not a Pro desktop, there are bound to be squeaks in the fan system" (almost verbatim what he said). He said that they cleaned the fans, and tightened the eject mechanism in the Superdrive, and that if I continue to have issues with it to bring it back in and they will further diagnose it.
The message I have taken from this experience is two-fold. First, Apple has officially gone from being a computer company to a consumer electronics company. The fact that I literally was skipped over after waiting 40 minutes and pushed aside for an iPod user who had waited TWO minutes and was not in the Genius Bar queue shows that Apple's priorities have shifted. Secondly, Apple does not truly back the quality and craftsmanship on which they pride themselves. Just because I do not own a "Pro desktop," that should not mean that a squeaky fan system is an acceptable situation. I bought an $1,800 computer that was advertised as "whisper-quiet" and I should not have to pay $3,000+ just to be reassured that I will be taken care of. I expect excuses and glancing over of issues by companies like Dell that make cheap bare-bones systems. I do not expect that from Apple - if Apple is going to hold themselves to a higher standard, they should back up that talk with true customer-first service.
So I am now sitting in front of my rickety-sounding iMac, wondering what my next step should be. I appreciate you taking the time to read this, and I would further appreciate a follow-up and resolution to this situation.
Thoughts?

Send it. I feel for you, but the most sympathy you'll get is from fellow users on this board. These forums were one of the best ideas by Apple. Whoever thought it up is probably getting 1% of iPod sales as commission. Besides users helping users so Apple doesn't have to handle nearly as much tech support directly, this board is also a place for people to vent so Apple doesn't have to address your concerns. I'm not saying these boards are a bad thing ... they are very helpful, but you have better odds at winning the lottery grand prize than you do to get a reply back from Apple from a letter like this.

Customer Service Billing issues

I've been calling about poor internet service since we signed up with Comast/Xfinity. Back at the end of last year October 2014, our internet service went from not bad to non existant! I finally contact Comcast again in Jan 2015 when I discovered that my wifi modem at home through Comcast was not operational and my cell phone data had been picking up the slack. This mounted to $200 additional a month phone bills for data that should have been covered by Comcast billing me $60/mo service. I was told at this time that the modems deteriorate after much use, which I didn't believe but went along with and received a new modem. After we had the new device we knew the customer service tech didn't know what they were talking about because our service hadn't changed. I called again in Feb and asked that a tech come to the home to evaluate the situation. The tech came and said yes you definatly have an issue with no service but it's an outside tech service call and someone else with have to come out and fix. He advised me that I wouldn't be contacted and wouldn't even know when them came because it was outside and I wasn't needed. The Tech also said he would be able to return my prior modem that was replaced. I still haven't received the credit and have been billed for it every month since which is a total of $69.00 that I've paid for something that has been returned to Comcast. And yet again in May I still have maybe 5% internet service when I called Comcast customer serivce again they have to run there stupid test that mean nothing even though I told them the issue is on the outside. This time the rep completely knocked our internet out. No signal whatsoever could be sent to it! It took 4 days to get a service tech out (another long story or disgust with Comcast Service!) it ended up taking 4 techs 2 days to fix our internet service and to get it back up. These tech advised me that they did not see how we even had the 5% internet service that we did because the router at the main box wasn't pushing out enough to even reach our house!!!! So when the customer serivice rep on the phone only wanted to give me a $35 credit because she insisted I had internet service I laughed at her. I asked for a supervisor to contact me and to excalate the ticket #029720852. A Lartasha Roberson at 224-229-6200 x1380630 called me after 48 hours at 2:50pm on 6/19 said she was only in till 3:00pm that day. I called her back 4 times prioir to 3 left messages and called back every day up to today 6/26 and have not had one return call back from her to address this situation! This is not customer service. I don't mind paying for something that I have but when I have to pay double for something I don't have it is not right and it's taking advantage of people!

@ComcastCares No need for a PM. Currently it has been over 43 hours since I sent an email on July 14 at 4:49pm requesting further assistance with continued service and billing issues. This email was sent to the regional ECARE agent Gail A. who was tasked with helping us and Ccd the ECARE team in Tom K's office. In that email I clearly requested that I be contacted by email not phone. So far I've not heard from Regional ECARE agent Gail A. but I received multiple emails from Tom K's ECARE team members saying that they apologize for the inconvenience, they value me as a customer, etc., they are forwarding my request, and I would be contacted wishing 24 hours. The only contact I've had was a voicemail left by Kenneth I. yesterday morning at 11:35 am. I was unaware of that call/voicemail until I was able to check my phone calls/vmail so after 6 pm last night. I called Kenneth I back but left the office at 5:30pm. Left a voicemail requesting once again I be contacted by email not phone. Also sent another email to Gail A. And Tom K's team. Last night my husband I and were unable to access OnDemand to catchup on recent episodes of HBO's True Detective. We tried 3 times betwee (n 9 and 10pm but only got error messages and finally a black screen with the progam info at the bottom. I include pics of the error screens. Fast forward to today, I've received no communication from Kenneth. and now this message from you. Wow! I am underwhelmed to say the least. In addition for some reason im finding it very difficult to enter this reply. I've never had this much trouble using this forum.

Re: Complaint over poor customer service - Broadb...

i ve ordered my bt infinity on 19th march and gave my mac code to bt on 21or 22 nd of march and told that engineer will be at my address on 29th.. i was happy.unfortunatly noone turned up on 29th and i phoned bt.. first person i talked to said that i need to talk to a right department i said ok.. but the department she put my call through was closed because of easter ..i ve phoned again and next person so CHEECKY so RUDE.. ask my dob address etc,, i told him that i dont want to give him my dob over the phone he was saying that if i want him to do something for me i had to tell him my dob.. the way he asked "are you going to give me your dob or not?" wow ... what a nice way to talk to a customer.. anyway at the end he said i have to phone back he wont help me..i phoned again same day.. talked to an other person he said he doesnt know what happen and for the previous person he will put a complaint against him on behalf on me.i gave him my mac code again and promised an engineer to be at my adress on 5th of april,FRIDAY..i asked him how can i be sure this time i wont have any problem as i had first time.. he was saying that he got a comfirmation code.. and he will send it to my email.i said ok and got the comfirmation code on the phone (just in case)he told me to wait few hours to get the comfirmation emal.. from friday(29th) to monday i didnt get any email .i phoned the bt to make sure if engineer still coming on friday..and guess what nooooo.my order was cancelled again. and i ve promised by a supervisor to solve my problem.. he went through all my calls i made to bt .. when he came back to me he said he has nothing to tell me. i was right all the way..so he said he will try his best to help me.. i wasnt sure and also had no more choice .. i said ok. he put my order again with mac code.(3rd time)..new engineer date was 10th of april.. needed to wait longer..i wasnt happy for that i ve asked him if it is possible to bring engineer earlier than 10th he said he is off next 2 days but he will make sure someone chasing my order and updating me with progress. i said ok. after a while i got my confirmation email. but guess what the address that bt using to deliver my equipment my previous address which i ve used last time in 2008..because i didnt want to wait longer i phoned bt just before 6 pm same day but it was closed again..next day i phoned bt to inform that postal address wrong.they said sorry they will fix it and i ll get my equipment to my new address.. i asked person on the phone if i am still going to get the phone call to see if any earlier date will be available for engineer to come to my address before 10th wednesday .. he said yes some one is going to call me today.. no one called me until 17.30 pm same day.. i phoned bt again and lady onthe phone said call back for 24 hours and arranged today and i have to wait 24 hours..i ve tried to explain to her it was yesterday that callback arranged she didnt want to listen i ve asked her if i can talk to a supervisor or menager .. answer was clear noone available.. i v e phone bt again today ..i ve explained to the person he was telling that i still need to wait to get this call back i was so annoyed i said ok i ll wait but on the phone.. he said no i had to go.. i insisted to stay on the line .. because so far bt didnt keep a promise.. but an other surprise from bt.. they disconnect my calll.. all i want to say for a company as big as bt so unprofessional so disappointing .. i thought british gas customer service was bad. BT worse than british gas

Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Wow...customer service?

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