Wrong contact partner in the CRM sales order come from ISA

Question

Hello,
I'd like to know if is it possible to manage the partner dermination "contact from a shopping basket created in ISA.
in my case, i have a shopphing basket created by a user XX and this shopping basket is used by a other  one (user ZZ) to create a crm sale order; The problem is that the contact filled in the crm order is the partner XX instead of ZZ. Is it possible to manage the determination by customizing XCM ou SPRO to define the suitable partner (ZZ)
Best regards.
CMA.

Answer 1

Hello CMA,
Thanks for explaining the problem clearly. Looks like you've got an issue. Though you created an "order" with reference to a "template", ISA doesn't use any Copy function configured in the backend. It is all done piece by piece using Java and ABAP code.
This is certainly a bug in standard code - unless somebody finds a note that explains. I couldn't find any SAP notes on this issue. The "Create new order on the basis of an order template" finally uses the action CreateFromPredecessorAction. While there is code available to address the "Ship-To list", "drop ship - ship-to", "Sold-To", "Requested Delivery date" etc. of the  source (template) to target (basket or order), the code essentially misses to change the Contact person of the target document to the current user.
You can address this issue in two ways. # Ask SAP to fix the bug in the above class or # Do it your own way, by just introducing an action to "massage" the data the way you want. The CreateFromPredecessorAction action has one outcome editdoc.
          <action path="/b2b/createfrompredecessor" type="com.sapmarkets.isa.isacore.action.CreateFromPredecessorAction">
               <forward name="editdoc" path="/b2b/updatedocumentview.do"/>
Introduce a custom action ZFixContactPersonAction immediately after like this:
          <action path="/b2b/createfrompredecessor" type="com.sapmarkets.isa.isacore.action.CreateFromPredecessorAction">
               <forward name="editdoc" path="/b2b_custom/zFixContact.do"/>
          <action path="/b2b_custom/zFixContact." type="com.parxlns.action.ZFixContactPersonAction">
               <forward name="success" path="/b2b/updatedocumentview.do"/>
In this custom action, you can add some quick code to "fix" the contact person partner from the header.
import com.sapmarkets.isa.businessobject.header.*;
import com.sapmarkets.isa.businessobject.order.*;
SalesDocument salesDoc = null;
BusinessObjectManager bom =
        (BusinessObjectManager) userSessionData.
        getBOM(BusinessObjectManager.ISACORE_BOM);
salesDoc = bom.getBasket();
    HeaderSalesDocument  header =
        (HeaderSalesDocument) request.
        getAttribute(MaintainBasketBaseAction.RK_HEADER);
String selectedPartnerID = bom.getUser().getContactData().getId();
String selectedPartnerGUID = (String) bom.getUser().getContactData().getTechKey();
PartnerList partnerList = new PartnerList();
//Get the document header - partner list value
               PartnerList partnerList = header.getPartnerList();
            PartnerListEntry contactData = new PartnerListEntry(selectedPartnerGUID, selectedPartnerID );
//Set the Contact partner in partner list
            partnerList.setContact(contactData);
//Set this partner list back to header.
header.setPartnerList(partnerList);
return ("success");
Hope this helps with little changes.
(sorry, there I am not aware of any solution with simple customization in the backend)
Easwar Ram
http://www.parxlns.com