Wrong price for sim only plan

Hi can someone please help me,ive just joined EE from tmobile and got a sim only deal which i signed up-  500 mb data, 500 min, unlimited texts should cost £ 12.99 but im having it for £7.50 ,but when i looked on the EE app its showing up as £5.00 loyalty which says i have to pay £7.99 i have a copy of the online chat as proof it said £7.50  

Hi, 
If this is a billing error then you will need to contact EE to discuss this further. This is just a customer forum. 
Thanks, 

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