X-Fi: Microphone Intermittently Not Working

I have an X-Fi Platinum with the I/O bay for extra connections. I plug in my mic to the Line-In/Mic 2 jack and sometimes on boot up, it does not work at all. Sometimes a reboot fixes it and I just noticed now for the first time it died on me mid-session while gaming. I get no input at all from Line/Mic 2, Aux 2, only the mic jack on the sound card. S/PDIF-In does not seem to work either. All input on the I/O bay seems to be dead. My headphones plugged into it still work so the thing hasn't busted.
Windows 7 x64. 8 GB of ram.

I have the same problem. I e-mailed customer support and this is what they sent me:
First Click on Start, Programs (or All Programs), Creative, and Creative Entertainment Center.
Click Entertainment Center Settings.
Check the box next to the option Enable Remote Control.
Select the corresponding receiver and transmitter under Remote Control Options.
Select the option Enable Remote Control when Windows Starts Up. Click Apply.
Test the remote to see if it is transmitting a signal. An installed webcam or a digital camera is needed. Open the webcam software or turn on the digital camera. Hold the remote in front of the camera and push any of the buttons. Look for a signal from the remote's transmitter flashing in the display of the camera. If you are still unable to get it to work try clean uninstalling all creative drivers and reinstalling them again. You can find more information on how to uninstall your soundblaster drivers here http://us.creative.com/support/kb/article.asp?l=3&sid=72
Please let us know if we can be of any further service to you.
Thank
you.
Problem is that I never got the Creative Entertainment software with my installation CD. Where can I download this software if I don't have it's I see no option for turning enabling the remote. I have a Logitech digital camera and software.
Could someone help me out?

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sojo972 wrote:
I have been searching the web extensively, without success, to find how to resolve this issue.
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****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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Looking at your system information you could have one of two possible audio cards:
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X-Fi: Microphone Intermittently Not Working

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