X6 voip problem. Need to redial if receive an emai...
This problem has happened on X6 firmware 31.0.001 and brand new 32.0.002. It has also happened on skype and voipwise voip software. When on a voip call if you receive an email or sms you will lose audio on your call. Needing to hang up and dial again. It is an annoying problem as i use voip alot.
Hi GemmaMcD,
Welcome to the forum and thanks for posting. I’m sorry you’re having problems with the bills etc. I can take a look into this for you if you wish. Drop me an email with the details. You’ll find the “contact us” form in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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Questions you need to answer to receive better help
Questions you need to answer to receive better help... please answer as much as you can, that relates to your problem, back in your original message
If a program is not showing on the Cloud screen, it is most likely because your computer does not meet the specifications
FOR EXAMPLE, Premiere Pro requires a 64bit computer - Not all apps displayed for download | Creative Cloud desktop app, Adobe Application Manager
What error message do you see, or what is the screen you see that does not work? (examples... a BLANK login screen, or a spinning wheel)
A screen shot works well to SHOW people what you are doing - http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions
Are you using Windows or Mac, and exactly which version? (include "dot" numbers like Windows 8.1 or Mac 10.9.3)
Which brand and version web browser are you using... and have you tried a different web browser?
What Firewall do you use, and have you tried turning it off to download?
What anti-virus do you use, and have you tried turning it off to download?
Has this ever worked before? If yes, do you recall any changes you made to the program, such as adding Plug-ins, etc.?
Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs since this last worked?
Are you using an account with Administrator Privileges? Run as Administrator will sometimes help (this EXAMPLE http://forums.adobe.com/thread/969395 is for Encore + "All" Premiere)
What were you doing when the problem occurred?
What other software are you running?
Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
Hardware Blue Screen shutdowns http://forums.adobe.com/thread/1427408?tstart=0
For Windows, do NOT rely on Windows Update to have current driver information
(you need to go direct to the vendor web site and check updates for yourself)
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Do you have dual graphics adapters? (common in many "energy saving" laptops)
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
-and a Mac Utility http://forums.adobe.com/thread/1017891?tstart=0
JUST FOR MAC USERS
Next link says After Effects, but check YOUR permissions !!!
-http://blogs.adobe.com/aftereffects/2014/06/permissions-mac-os-start-adobe-applications.ht ml
-Mac 10.9.4 and OpenCL issue https://forums.adobe.com/thread/1514717
Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
-more Mac 10.9.3 https://forums.adobe.com/thread/1491469
-Mac 10.9.3 and CS6 https://forums.adobe.com/thread/1480238
Enable Mac Root User https://forums.adobe.com/thread/1156604
-more Root User http://forums.adobe.com/thread/879931
-and more root user http://forums.adobe.com/thread/940869?tstart=0
Case sensitive hard drive
-http://helpx.adobe.com/creative-suite/kb/error-case-sensitive-drives-supported.html
Troubleshooting guide for Mac freeze
-http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
-next link says After Effects, but check YOUR permissions !!!
-http://blogs.adobe.com/aftereffects/2014/06/permissions-mac-os-start-adobe-applications.ht ml
Some links concerning error codes
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
A12... download & install error http://forums.adobe.com/thread/1289484
-more A12... discussion http://forums.adobe.com/thread/1045283?tstart=0
U44.. update error http://forums.adobe.com/thread/1289956 may help
-more U44.. discussion http://forums.adobe.com/thread/1275963
-http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
-http://helpx.adobe.com/creative-suite/kb/error-u44m1i210-installing-updates-ccm.html
http://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html
Repeated updates http://helpx.adobe.com/creative-cloud/kb/updates-repeatedly-applied-cc.html
Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Error 16 http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html
-including DW039 https://forums.adobe.com/thread/1500609
Error 49 https://forums.adobe.com/thread/1491394
Error 50 https://forums.adobe.com/thread/1432237
Errors 201 & 205 & 206 & 207 or several U43 errors
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
Muse error http://helpx.adobe.com/muse/kb/unexpected-error-occurred-i-200.html
InDeisgn error http://helpx.adobe.com/indesign/kb/indesign-cc-crashing-launch.html
Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://forums.adobe.com/thread/1504792
BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
Mac Spinning Wheel https://forums.adobe.com/message/5470608
-Similar in Windows https://forums.adobe.com/message/5853430Does anyone know if there's a way to change the questions themselves? (Frankly, they have to be the most ridiculous security questions I've ever seen. A good security question should be one that you'll have no problem remembering the answer to, even if you're asked years later. To answer one from the third batch, I'd have to make something up, which makes it unlikely I'll remember the answer later. And I certainly don't want to have to write the answers down somewhere.)
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Big problem with put the same received dataSource on two different panels
Hello All!
I have a big problem, but first what have I done:
I am writting application that is based on AVReceiver2 and AVTransmit2 from Sun help.
I have modified AVReceiver2 to only receive one stream - video stream.
I show received video on scrollPane, but I want to show the same video on second scrollPane in the same time. I have read about cloning dataSource, but I don't know how to modify that code to make it work.
This is my receiver class (logger is my own class that have listbox, so don't watch on it. This is not important):
public class Połączenie implements ReceiveStreamListener, SessionListener,
ControllerListener
String session = null;
RTPManager manager = null;
public Player player1 = null;
boolean dataReceived = false;
Object dataSync = new Object();
private Logger logger;
private JPanelŹródłoPołączone panelOgólny;
private JPanelŹródłoSzczegóły panelSzczegóły;
private Date dataRozpoczęcia;
public Połączenie(String session, JPanelŹródłoSzczegóły panelSzczegóły, JPanelŹródłoPołączone panelOgólny, Logger logger) {
this.session = session;
this.logger = logger;
this.panelOgólny = panelOgólny;
this.panelSzczegóły = panelSzczegóły;
public void Start()
if (!initialize())
System.err.println("Failed to initialize the sessions.");
System.exit(-1);
System.err.println("Odbiór rozpoczęty");
public boolean initialize() {
try {
InetAddress ipAddr;
SessionAddress localAddr = new SessionAddress();
SessionAddress destAddr;
SessionLabel sessionLabel;
// Open the RTP sessions.
// Parse the session addresses.
try {
sessionLabel = new SessionLabel(session);
} catch (IllegalArgumentException e) {
System.err.println("Failed to parse the session address given: " + session);
return false;
System.err.println(" - Otwarcie sesji RTP: addr: " + sessionLabel.addr + " port: " + sessionLabel.port + " ttl: " + sessionLabel.ttl);
manager = (RTPManager) RTPManager.newInstance();
manager.addSessionListener(this);
manager.addReceiveStreamListener(this);
ipAddr = InetAddress.getByName(sessionLabel.addr);
if( ipAddr.isMulticastAddress()) {
// local and remote address pairs are identical:
localAddr= new SessionAddress( ipAddr,
sessionLabel.port,
sessionLabel.ttl);
destAddr = new SessionAddress( ipAddr,
sessionLabel.port,
sessionLabel.ttl);
} else {
localAddr= new SessionAddress( InetAddress.getLocalHost(),
sessionLabel.port);
destAddr = new SessionAddress( ipAddr, sessionLabel.port);
manager.initialize( localAddr);
// You can try out some other buffer size to see
// if you can get better smoothness.
BufferControl bc = (BufferControl)manager.getControl("javax.media.control.BufferControl");
if (bc != null)
bc.setBufferLength(350);
manager.addTarget(destAddr);
} catch (Exception e){
System.err.println("Cannot create the RTP Session: " + e.getMessage());
return false;
// Wait for data to arrive before moving on.
long then = System.currentTimeMillis();
long waitingPeriod = 30000; // wait for a maximum of 30 secs.
try{
synchronized (dataSync) {
while (!dataReceived &&
System.currentTimeMillis() - then < waitingPeriod) {
if (!dataReceived)
System.err.println(" - Oczekiwanie na transmisję danych...");
dataSync.wait(1000);
} catch (Exception e) {}
if (!dataReceived) {
System.err.println("No RTP data was received.");
close();
return false;
return true;
* Close the players and the session managers.
protected void close() {
try {
player1.close();
} catch (Exception e) {}
// close the RTP session.
if (manager != null) {
manager.removeTargets( "Closing session from AVReceive2");
manager.dispose();
manager = null;
* SessionListener.
public synchronized void update(SessionEvent evt) {
if (evt instanceof NewParticipantEvent) {
Participant p = ((NewParticipantEvent)evt).getParticipant();
System.err.println(" - Dołączył nowy użytkownik: " + p.getCNAME());
* ReceiveStreamListener
public synchronized void update( ReceiveStreamEvent evt) {
RTPManager mgr = (RTPManager)evt.getSource();
Participant participant = evt.getParticipant(); // could be null.
ReceiveStream stream = evt.getReceiveStream(); // could be null.
if (evt instanceof RemotePayloadChangeEvent) {
System.err.println(" - Received an RTP PayloadChangeEvent.");
System.err.println("Sorry, cannot handle payload change.");
System.exit(0);
else if (evt instanceof NewReceiveStreamEvent) {
try {
stream = ((NewReceiveStreamEvent)evt).getReceiveStream();
DataSource ds = stream.getDataSource();
//=========important thing:
DataSource cloneableDS = Manager.createCloneableDataSource( ds );
DataSource clonedDS = ((SourceCloneable)cloneableDS).createClone();
//========
// Find out the formats.
RTPControl ctl = (RTPControl)ds.getControl("javax.media.rtp.RTPControl");
if (ctl != null){
System.err.println(" - Recevied new RTP stream: " + ctl.getFormat());
} else {
System.err.println(" - Recevied new RTP stream");
if (participant == null)
System.err.println(" The sender of this stream had yet to be identified.");
else {
System.err.println(" The stream comes from: " + participant.getCNAME());
// create a player by passing datasource to the Media Manager
//=====important thing:
player1 = javax.media.Manager.createPlayer(clonedDS);
//=====
if (player1 == null)
return;
player1.addControllerListener(this);
player1.realize();
// Notify intialize() that a new stream had arrived.
synchronized (dataSync) {
dataReceived = true;
dataSync.notifyAll();
} catch (Exception e) {
System.err.println("NewReceiveStreamEvent exception " + e.getMessage());
return;
else if (evt instanceof StreamMappedEvent) {
if (stream != null && stream.getDataSource() != null) {
DataSource ds = stream.getDataSource();
// Find out the formats.
RTPControl ctl = (RTPControl)ds.getControl("javax.media.rtp.RTPControl");
System.err.println(" - The previously unidentified stream ");
if (ctl != null)
System.err.println(" " + ctl.getFormat());
System.err.println(" had now been identified as sent by: " + participant.getCNAME());
else if (evt instanceof ByeEvent) {
System.err.println(" - Got \"bye\" from: " + participant.getCNAME());
player1.close();
manager.dispose();
}I wanted to show the same video stream on 2 panels at the same time. The panels are on 2 different Tabs of TabbedPane.
So I done some kind of switch:
- when user change tab, I change vievport from one panel to another. This works gr8, but I need to record some received video on the same time when user watch it.
I find some code to record - this works on single machine, but now, when I have cloned dataSource I supposed to be able to record received video, but guess what: it doesn't work.
Code of recording part:
DataSource ds2; // I cloned this the same as I posted earlier
PushBufferStream pbs;
Vector camImgSize = new Vector();
Vector camCapDevice = new Vector();
Vector camCapFormat = new Vector();
int camFPS;
int camImgSel;
Processor processor = null;
DataSink datasink = null;
public void record()
fetchDeviceFormats();
camImgSel=0; // first format, or otherwise as desired
camFPS = 30; // framerate
// Setup data source
fetchDeviceDataSource();
createPBDSource();
createProcessor(ds2); // i'm using cloned datasource
startCapture();
try{Thread.sleep(20000);}catch(Exception e){} // 20 seconds
stopCapture();
boolean fetchDeviceFormats()
Vector deviceList = CaptureDeviceManager.getDeviceList(new VideoFormat(null));
CaptureDeviceInfo CapDevice = null;
Format CapFormat = null;
String type = "N/A";
CaptureDeviceInfo deviceInfo=null;boolean VideoFormatMatch=false;
for(int i=0;i<deviceList.size();i++)
// search for video device
deviceInfo = (CaptureDeviceInfo)deviceList.elementAt(i);
if(deviceInfo.getName().indexOf("vfw:")<0)continue;
Format deviceFormat[] = deviceInfo.getFormats();
for (int f=0;f<deviceFormat.length;f++)
if(deviceFormat[f] instanceof RGBFormat)type="RGB";
if(deviceFormat[f] instanceof YUVFormat)type="YUV";
if(deviceFormat[f] instanceof JPEGFormat)type="JPG";
Dimension size = ((VideoFormat)deviceFormat[f]).getSize();
camImgSize.addElement(type+" "+size.width+"x"+size.height);
CapDevice = deviceInfo;
camCapDevice.addElement(CapDevice);
//System.out.println("Video device = " + deviceInfo.getName());
CapFormat = (VideoFormat)deviceFormat[f];
camCapFormat.addElement(CapFormat);
//System.out.println("Video format = " + deviceFormat[f].toString());
VideoFormatMatch=true; // at least one
if(VideoFormatMatch==false)
if(deviceInfo!=null)System.out.println(deviceInfo);
System.out.println("Video Format not found");
return false;
return true;
* Finds a camera and sets it up
void fetchDeviceDataSource() //I test it on localhost so I don't change it
CaptureDeviceInfo CapDevice = (CaptureDeviceInfo)camCapDevice.elementAt(camImgSel);
System.out.println("Video device = " + CapDevice.getName());
Format CapFormat = (Format)camCapFormat.elementAt(camImgSel);
System.out.println("Video format = " + CapFormat.toString());
try
// ensures 30 fps or as otherwise preferred, subject to available cam rates but this is frequency of windows request to stream
FormatControl formCont=((CaptureDevice)ds2).getFormatControls()[0];
VideoFormat formatVideoNew = new VideoFormat(null,null,-1,null,(float)camFPS);
formCont.setFormat(CapFormat.intersects(formatVideoNew));
catch(Exception e){}
* Gets a stream from the camera (and sets debug)
void createPBDSource()
try
pbs=((PushBufferDataSource)ds2).getStreams()[0];
catch(Exception e){}
public void createProcessor(DataSource datasource)
FileTypeDescriptor ftd = new FileTypeDescriptor(FileTypeDescriptor.MSVIDEO);
Format[] formats = new Format[] {new VideoFormat(VideoFormat.INDEO50)};
ProcessorModel pm = new ProcessorModel(datasource, formats, ftd);
try
processor = Manager.createRealizedProcessor(pm);
catch(Exception me)
System.out.println(me);
// Make sure the capture devices are released
datasource.disconnect();
return;
private void startCapture()
// Get the processor's output, create a DataSink and connect the two.
DataSource outputDS = processor.getDataOutput();
try
MediaLocator ml = new MediaLocator("file:capture.avi");
datasink = Manager.createDataSink(outputDS, ml);
datasink.open();
datasink.start();
}catch (Exception e)
System.out.println(e);
processor.start();
System.out.println("Started saving...");
private void pauseCapture()
processor.stop();
private void resumeCapture()
processor.start();
private void stopCapture()
// Stop the capture and the file writer (DataSink)
processor.stop();
processor.close();
datasink.close();
processor = null;
System.out.println("Done saving.");
}I run method record() from gui, after I received stream.
IMPORTANT:
on: processor.close();
I have an exception:
Exception in thread "AWT-EventQueue-0" java.lang.NullPointerException
at com.sun.media.multiplexer.video.AVIMux.writeFooter(AVIMux.java:827)
at com.sun.media.multiplexer.BasicMux.close(BasicMux.java:142)
at com.sun.media.BasicMuxModule.doClose(BasicMuxModule.java:172)
at com.sun.media.PlaybackEngine.doClose(PlaybackEngine.java:872)
at com.sun.media.BasicController.close(BasicController.java:261)
at com.sun.media.BasicPlayer.doClose(BasicPlayer.java:229)
at com.sun.media.BasicController.close(BasicController.java:261)
at jmonitorserver.engine.Połączenie.stopCapture(Połączenie.java:684)
And the video file have 0kb, even during recording
datasource ds2 is not null.
any idea? -
I am trying to setup Microsoft office mail and need assistance - I am receiving the error, unable to find server and DNS setting in the Network
Which version of OSX and what email provider are you using.
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Problem with non iPhone users receiving my text sent pictures. Can I make them smaller files?
Problem with non iPhone users receiving my text sent pictures. Can I make them smaller files? I know that is possible for email sent pics.
My bad, It was a Verizon problem. When they upgraded my phone they were supposed to remove all blocks on messaging . Found out they did not do this. All messaging now works. Thanks for listening.
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Oracle Forms Designer has encountered a problem need to close
Hi,
When I try to connect Oracle 11g Database(Release 1) through Oracle Forms 6i, I get the following error
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Kindly help me out with a solution.
With Regards,
AbulSee Implementing Chinese language in Oracle 11g
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After obtaining the ObjectID, what crm call do I need to make to receive it's related fields?
After obtaining the ObjectID, what crm call do I need to make to receive it's related fields?
I currently have a PHP script which emails the ObjectID number to my email account (this was for initial testing).
What CRM call do I need to make to obtain the customers information related to the ObjectID?
I need to retrieve the customers username (or email) and their password.
I need this information to create another account on another external system.
How the system will work:
Customer makes a purchase and inputs their information including a username/password along with their payment information.
After the transanction is complete the ObjectID is sent to my php script.
The script takes the objectID and sends it back to BC to retreive the customers username/password.
Once this is retreived, it is sent to an external database creating an account on another system.
(If anyone has a quick script for this, feel free to share if you would like.)Seems like no one's biting and I don't have experience with the API much so you should probably hit up Mario in a private message to see if he can help: http://forums.adobe.com/pm-post!input.jspa?to=822747
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I don't know why wne I put my mac to sleep it will light up it self after a few hour and say that the mac have a problem needs to be shut down, does anyone know why?
Sounds like it's experiencing a kernel panic. Post the latest report. See
About kernel panics,
Technical Note TN2063: Understanding and Debugging Kernel Panics,
Mac OS X Kernel Panic FAQ,
Resolving Kernel Panics, and
Tutorial: Avoiding and eliminating Kernel panics for more details. -
I have a iPad Keyboard Dock for the iPad 1. I purchase an iPad 2 and the dock worked fine for a week no fit problem none worked. I received a tiny message about iPad Keyboard Dock it stop working immediately after dismissing message.
Hi and welcome..
Connect your iPad to your computer. Launch iTunes. Make sure your iPad is recognized in iTunes under Devices on the left.
Select the Summary tab then click Update.
Just to make sure your iPad software is up to date.
Carolyn -
When jpeg's are sent as email attachments from other computers, they arrive on my imac as winmail.dat files that I can't open. What do i need to do to receive such attachments as jpegs that I can open?
tommybwin wrote:
Perhaps go edit>attachments>always send windows-friendly attachments.
That has no effect on emails that you receive. -
Using VoIP and can not send or receive fax. I am now also having problem scanning
I use VoIP for phone service. I can not send or receive faxes although the Fax Test Report Pass. Now I am having problem scanning. My main concern is with faxing.
Hi,
This won't work for analog fax. You need a normal analog telephone line to fax this way. Please check the following article:
http://hylafax.sourceforge.net/docs/fax-over-voip.pdf
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. -
Can't Receive Calls on VOIP Service - Need to Check Port 5060
Hi Everyone,
I use a the www.mynetfone.com.auy voip service. It seems that I'm unable to receive calls (randomly).
I was told by their support team that I need to ensure Port 5060 is active. I checked with my internet provider and they dont block access to this port.
I need to know:
1. How can i check to see if this port is actually blocked on the Time Capsule; and
2. How do I allow access?1. How can i check to see if this port is actually blocked on the Time Capsule
By default, the Time Capsule (TC) employs NAT so all incoming ports are blocked.
2. How do I allow access?
One method is to configure the TC to map port 5060 to the network device that is required to be accessed from the Internet. To do so, the device would have to be assigned a static IP address (or a DHCP-provided address must be reserved for it). -
Hi,
I was going to post 2 problems I had. But I remain with only one.
The first problem I had was that I couldn't receive VOIP calls with my E65 anymore. This was in the end linked to the undocumented Menu -> Tools -> Settings -> Call -> Internet call alert.
If you have this setting on "Off" you will not receive internet calls, only a message that you have a missed call.
I hoped that I could change the behavior of my second problem with this setting. The problem is that when I use voice dialing to make calls, and I've enabled the setting that my default calling type is Internet, I get a warning message about no WLAN available.
This is quite annoying since that message kinda removes the advantage of voice dialing. This because you still need to operate the phone, to say Yes to the question wether or not to make a mobile call.
Does anyone know how to disable that question? If you use the address book to call you don't get this message. Only if you use voice dialing :-(
DelGurthHello
I am using a CA-53 which was included in the package my freind got with the phone.When i dial the number you have given me it says 1.0633.58.02
16-01-07
RM-208
Nokia E65
Is that the latest firmware?Couldn't find anything on google.By the way i tried updating it but that too requires the USB connection and it doesn't recognize my phone.Any ideas?
Thanks -
Disconnection problem need to find an email addres...
I'm trying to get a problem with my disconnection resolved. Basically, my husband lost his job in January and as I don't work due to ill health we were living off jobsekkers. This meant we struggled to pay the BT bill and as we needed a phone line and internet for job applications etc we wanted to keep it going. I phoned and told BT twice what our problem was and asked to set up a payment plan and was told I would get a callback to discuss how BT could help us through this situation. I did not receive a callback only bill reminders and disconnection threats. My support worker and also my mother spoke to them about this and the only help we got was our line reconnected but with full services for which we were being charged rather then incoming calls only. With the help of my support worker I was able to get most of the bill cleared, and as I had received a temrination notice and final bill with huge charges for contract cancellations etc, she phoned them to explain a cheque was arriving which would clear most of the balance and could we arrange to get reconnected as we could then manage to pay the final balance in instalments. She was told no we couldn't as the contract was cancelled. I complained about this and was told I would have to pay all of the charges for the cancellation plus a £50 deposit to enable me to set up a new contract. This would mean around £300 left to pay instead of about £80 odd. Having looked into their code of practice of how they will operate when their are financial difficulties, they did not follow this practice at all, and if they had have done so I believe I would not now be in this situation. I have tried their contact us page, to send them an email, but only get told to write to them of phone them. Only having a mobile I have no wish to call them, but want to contact them. I have drafted the following email to them: Further to my original message sent in to you, I now wish to lodge a formal complaint with yourselves regarding this matter, under your Code of Practice policy. As you should have a record of, I informed you no less than twice that I was having problems paying my bills as my husband lost his job, and since I do not work we were having to survive on his Jobseekers Allowance. You were then informed of this fact by my support worker and even by my mother in an effort to try and resolve the situation and sort out the outstanding and increasing bills. I have managed to pay an initial sum of £212.58 and the cheque should be with you now. Again you were phoned and informed of this in an attempt to stop any cancellation and disconnection on your part. Unfortunately it appears to have been too late as despite being told a large proportion of the bill was being paid off you proceeded to disconnect me and terminate my contract incurring further charges and meaning despite paying over £200 on the bill, you have now left me with more than £200 to pay off. I tried to resolve this matter by asking if the charges and contract cancellation could be waivered since a large payment had been sent and I was told that no that contract was now ended and the only way I could get service back was to pay the outstanding in full and a £50 deposit. This just is not possible at this time. My complaint is that my account has been handled wholly against your Code of Practice as despite informing you on 4 occasions that I was experiencing problems, at no time was I offered or even told of any of the services your Code of Practice states. The Code of Practice states: If you tell us that you’re having problems paying what you owe us, we’ll offer one or more of the following solutions. • A repayment plan. This will help you to pay the amount you owe over an agreed period. We may give you a BT Payment Card so you can make payments in instalments. When we agree the repayment plan, we’ll take your past payment history into account. • Restricted service. We may ask you to agree to have your service restricted to incoming calls only until the end of your repayment plan, if we believe this will help you to avoid a larger debt building up. In this case, we won’t charge for reconnecting the service. • Monthly Payment Plan. The amount you owe can be included within your Monthly Payment Plan payments, so you can spread the amount you owe. But we may ask you to make a payment upfront, depending on what’s best for you. • Call My Bill. This is our automated service on 0800 854 608 (this call is free from your landline). It allows you to check – between bills – how much you’re spending on calls. • View My Bill. It’s like Call My Bill but it’s online – go to www.bt.com • Call Barring for international and premium-rate calls. These types of calls may have added to your payment problems. • Claims for premium-rate services. We can give you advice and information about how to make a claim if unauthorised calls have been made to premium-rate services from your phone line. If you had followed your Code of Practice, I am firmly of the belief that my account would not have reached the termination stage and after sending you a payment of £212.58 my account would now be back up and running with no restrictions or disconnection. I trust you will look into my complaint, and find in my favour and I will have my account restored in the next few days. If I do not receive a satisfactory response form you in this matter, I will be reporting this to Ofcom. My question is, have they acted unfairly by not following thier code of practice and do I have a legitimate complaint or do I have to just forget it pay the bill and notch it up to experience! Also does anyone know how I can email them and it go to a manager rather than say customer services who will reply from what their manual states?
Hi GemmaMcD,
Welcome to the forum and thanks for posting. I’m sorry you’re having problems with the bills etc. I can take a look into this for you if you wish. Drop me an email with the details. You’ll find the “contact us” form in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-) -
Problem in RFC sender and receiver
Hi,
I my one scenario, I am using Rfc As a sender, every day program ID is getting unregistered.
Another problem is with RFC receiver, there Rfc connection is not getting closed automatically so, every time for new Rfc connection, I need to increase the maximum connection limit.
Please help me in this.
ThanksHi Joel,
This can happen if application in which program ID has been define is getting restart everyday.
-Pinkle
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