Xbox one order

I managed to snag an xbox one on Dec.4, The day one edition.. And since then the order says "Preparing order".. It's been like that for 4 Days now and I'm kind worried. I was wondering if that is normal? Even though it says it will ship in 2-4 days.
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Hello Pats57/buddha4ya-
That’s awesome that you both were able to order the Xbox One.
I’m glad to hear that your orders have shipped and I hope you enjoy the next level of gaming.
Happy Holidays!
Bill|Senior Social Media Specialist | Best Buy® Corporate
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Call of duty advanced warfare xbox one in store pre order

I dont have a card at the moment but I would still like to pre order the console so I was wondering if i can pre order it in store
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Hey villan303,
You can, indeed, pre-order the Xbox One Limited Edition Call of Duty: Advanced Warfare bundle at your local store! A deposit will be required to reserve your console, but for full details I'd encourage you to speak with an on-site gaming specialist or rep at the store's customer service desk.
Thanks for your interest in pre-ordering with us!
Aaron|Social Media Specialist | Best Buy® Corporate
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Pre-Order the $399.99 Xbox One

Xbox One brings together the best exclusive games, the most advanced multiplayer, and entertainment experiences you won’t find anywhere else. Play games like Titanfall and Halo together with your friends on a network powered by over 300,000 servers for maximum performance. Find new challengers who fit your skill and style with Smart Match, which uses intelligent algorithms to bring the right players together. Turn your best game moments into personalized movies that you can share with friends, or broadcast your gameplay live. Then switch quickly between apps like Netflix, Hulu, and Internet Explorer. Or do two things at once by snapping a game, live TV, a movie or apps side-by-side.
Product Features
The best exclusive games, the most advanced multiplayer and unique entertainment experiences.
Play games like Titanfall and Halo on a network powered by over 300,000 servers for maximum performance.
The most advanced multiplayer on Xbox Live with Smart Match to find new challengers.
Snap a game, live TV, and apps side-by-side, and switch quickly between them.
What's Included
Xbox One Console
Wireless Controller
Pre-Order Your Xbox One for $399.99 Today >
Available 6/9/14
Have questions about the $399.99 Xbox One? Let us know by replying to this post.
Matt|Senior Social Media Specialist | Best Buy® Corporate
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Hey Jimmie-
Any chance you could bring those thoughts on over to where the cool kids hang out?
I'd love to see what you had to say (without necessarily going over to CAG).
Thanks!
Bill|Senior Social Media Specialist | Best Buy® Corporate
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Xbox One Pre Order Recepit Help

Ok so I pre orded my xbox one when it was announced. I just looked at my recepit to make sure its still there and I noticed something. Pretty much the entire recepit is faded. I am a little worried the store will give me a hard time about not being able to read it. After looking at it for about 10 mins, I can make out most of the numbers. However doesnt best buy ask you for your information like, name, phone number, ID. So they can find it like that corrrect. Also is there a way to see you pre order online if you pre ordered it in store?

Something I would recommend to you, and to anyone whose receipt is unreadable or misplaced: If you can, come into the store before the release event. It will save you time at midnight, and it will save the store some hassle on a day when there's going to be hundred of people streaming through the doors in a short amount of time.
If you aren't able to make it into the store before you pick up the pre-order, that's fine too; they can pull up your receipt at time of purchase, as the others have said. But if you can make it in early, it'll save you and the employees time and make everything run smoother.
Full-time Multi-Channel Sales
Grand Forks, ND (#337)
Any opinions expressed in this post are those of the author and do not represent Best Buy Co., Inc.

Multiple Xbox One Pre-Orders

I was able to preorder 3 xbox one day one consoles on seperate days and have recieved 3 confirmation emails, one for each. Will I be able to pick up all three tonight at 12:01am? I plan to keep one, one is for my roommate and one is for a gift for a family friend. (no I am not that nice, I planned to sell it originally, but they offered to buy it from me at a small profit.) When i originally ordered them I did not see anything about a limit, but now I see it says limit one per customer. Anyone ever successfully pick up more than the limit on preorders?

Hello mntrack44-
Congratulations on pre-ordering an Xbox (or two, or three). I am sure that you are very excited for the midnight release of the system!
BestBuy.com did list a limit of one system per customer, which can be found here. That being said, it is possible that the store may cancel your additional orders for the system. However, if they haven’t been cancelled yet, it’s possible that it may not happen.
Sorry I can’t give you a better answer than that.
Bill|Senior Social Media Specialist | Best Buy® Corporate
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Online Order - Haven't received a confirmation for xbox one pickup.

I preordered online and did not go to midnight release as I hadn't received my confirmation email. I figured I would get it today, but still nothing. I was going to head over to the store, but I wanted to make sure I wasn't missing anything.
Thanks in advance for help!

Hello ZMCrowell-
I’m sure that you are excited to get your pre-ordered Xbox One system. I’m sorry that you haven’t received a confirmation email yet.
I was able to locate your order and I have some more information for you regarding it, so I am going to send you a Private Message. You can check your Private Messages by logging into the forum and clicking on the envelope in the upper right hand corner.
Look for that message soon!
Bill|Senior Social Media Specialist | Best Buy® Corporate
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Watch Dogs XBox One Pre-Order question

Yesterday, I was going to pre-order Watch Dogs for the XBox One through bestbuy.com. I added it to my cart and it also added in an item "Watch Dogs The Breakthrough Pack [ - Digital Download ]"
I ended up being in the area of an actual Best Buy store, so I went ahead and pre-ordered there by bringing up the cardboard item for pre-orders. On the receipt, it shows the pre-ordered item, but it makes no mention of any code that will be delivered when the game is released for the pre-order digital download. Will that apply to my pre-order or will I need to do something else? In the past when I've pre-ordered in the store, there was a notation on the receipt for whatever pre-order bonus that would be received.
Thanks in advance.

Hey CanisFirebrand,
Good question! For in-store pre-orders, codes for the Breakthrough Pack should be printed on the final sales receipt when you pick up your copy of the game. For BestBuy.com pre-orders, codes will be delivered by e-mail.
Let us know if you have any other questions, and thanks for reserving your copy of WATCH_DOGS with us.
Aaron|Social Media Specialist | Best Buy® Corporate
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Xbox One Pre Order Fullfulment question

Ok I know you guys have answered these questions, a million times. I am wondering, I wont be able to attend the midnight launch. I plan on being there right when the doors open that morning. Will you guys have enough consoles for us. I forgot to say I did pre order. I cant imagine your stores not, because that would mean you sold all the pre ordered consoles at the midnight release. Which sounds crazy just typing it. I doubt that will happen any reisurance will help.

You should be fine. A lot of people are spazzing out and in panic mode.
If buy some chance you don't get it on Friday you will have it with in a few weeks.
Personally i would not try to be there at midnight and it isn't worth taking time off from work to get it.
I didn't pre-order an Xbox because my daughter said to wait on one becuase she wants to see which way all her friends go if they get a new system. If your going to change platforms this would be the time to do so.
If none of her friends go PS or Xbox One right away she would still play our Xbox 360 becuase if she cannot play with her friends she has no interest in a new system.
I did pre-order a PS4 that I am picking up tonight but it is a gift and not for home use.
I think you will be fine with your Xbox One

I have a game on my xbox one that is telling me I need to open ports in order to play it I am not all that tech savvy and have no idea how to do this

I have an airport extreme and I am trying to play a new game on my xbox one and it keeps kicking me I have comcast internet that is more than fast enough so I went to the games site and it says I need to either create a static ip or to open ports no idea how to do either of these or what that does any help would be appreciated.

There are heaps of posts here about how to open ports on apple routers specifically for xboxes.
AirPort Extreme and xbox 360

I want to pre order Call of Duty Digital Xbox One

I understand digital games don't qualify for the gamers club discount but if I preorder online will I be sent the code right away? I want to be able to download early.

Hi Truth95,
Good question! Best Buy currently doesn't offer full game downloads for either the Xbox One or Xbox 360. Instead, we carry branded currency codes for full game downloads via the Xbox Marketplace. If you're interested in pre-loading Call of Duty: Advanced Warfare, then you'll need to purchase an Xbox Live card and redeem it right away.
As far as other platforms are concerned, it's my understanding that Sony does not currently support pre-loading of any retail digital purchases. This may change in the future, but for the time being, no digital codes purchased at any retailer for the PS3 or PS4 will work for pre-loads. On the other hand, we do support PC digital pre-loading on a limited basis. This option varies by title, but customers simply need to unlock the game on Steam to begin pre-loading if available.
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
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Having problems connecting my xbox one to my aiport Extreme.

Asked for public (static) IP's from my ISP and then got directed to Apple then Mircosoft. Having a lot of problems just trying to connect for my xbox live. More details: i live in an apartment complex that provides my internet through a jack in the wall, every other game console i own works perfectly (Nintendo Wii U and 3DS) any help would be appreciated becuase i feel close to pulling all my hair out trying to figure this out

I am assuming that you can connect your Xbox One to the Internet but just not to Xbox Live! successfully ... correct?
If that is the case, the issue is that you may need to reconfigure the router in order to open ports that are required for Live!. Since you live in an apartment complex that provides Internet service, that may not be possible if the complex owns the router.

Missing $10 certificate for Xbox One Sunset Overdrive Console bundle

Hello,
I am missing my $10 certificate for pre-ordering the Xbox One Sunset Overdrive bundle.
I pre-ordered the console on-line on 9/1, and I picked up the console in-store on realease day on 10/28.
It's been well over 20 days for the certificate to appear.
Please help me with this issue. Thanks!

Hi ImmyJay,
Thanks for reserving and purchasing your Sunset Overdrive Xbox One bundle with us! i hope you're enjoying the game and new console so far.
I've had the chance to review your account and it looks like the points tied to your pre-order bonus certificate were awarded earlier today. It may take 2-3 business days for these points to post, but I'd still encourage you to check your points balance on BestBuy.com when you can for more information.
Let us know if you have any other questions.
Aaron|Social Media Specialist | Best Buy® Corporate
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Airport Utility/Airport 6th Generation + Xbox One LIVE

Here I am going to show how to configure your Airport device in order to use you Xbox One and have the NAT open, so you can have the best connection to your peers and have the advantage over your opponents.
1. Open the Airport Utility app, choose your airport device to be configured. Click on "edit".
2. Now, on your Xbox One console, find out what is its IP address and MAC address (there are two MAC address listed in the configurations Wired and Wireless, make sure to use the one that describes the way you are connected to the router). To do so, on your Xbox One console go to settings, network, and advanced settings.
3. Now back to your Computer. On the Airport Utility app, go to the Network tab. Here you are going to create a DHCP reservation for your Xbox One. Click on the + sign under DHCP reservations, and add the information you acquired from your Xbox One console earlier and save.
Example: (picture A).
4. Now you are going to configure the port settings, which allow a much better connection to Xbox LIVE servers. Click on the + sign under Port settings and type as the picture below (picture B) will show and save. NOTE: Remember that the Private IP Address should be your Xbox One's IP address. NOTE: Xbox One requires UDP 500 and 4500 which you will need to input if and only if you have iCloud turned off, otherwise it will not allow you to input them.
5. Click on "Network Options" and follow the picture (picture C) below and save.
6. Click update, and restart you Xbox One console
You are all done.
A)
B)
C)

Launch Apple Airport Utility
Choose Your Apple Airport Router and select Edit
Choose the "Network" tab and in DHCP Reservations use the + icon to add the Xbox One
You can get your Xbox Ones IP and Mac ID address:
http://support.xbox.com/en-US/xbox-one/networking/network-settings

Received a beat up xbox one...

Hi guys, I ordered the sunset overdrive xbox one bundle and received it today (super quick shipping) The problem is the box was not shipped in anything, you just slapped a label on the consoles box itself and sent it out. Well, it arrived ripped up, full of dirt and soggy. I know the box isn't a huge deal to most, but when spending almost 400 for a limited edition bundle you want to keep everything in collectors shape, I think it's a bit unacceptable to pay that price and get sent something that looks like it's out of Amazon warehouse deals.
I'd like some sort of compensation for this or to at least know what my options are. Not mad about it, just disappointed.
Thanks in advance.

Hello Packersfan420,
While not much of a gamer myself, I do like to purchase collector editions of my favorite movies. It’s rare for one of them to arrive in less than pristine condition, but it can be incredibly disappointing if it happens. I’m glad to hear that your console isn’t damaged as a result of something like this, but I do understand why receiving a damaged box is less than ideal. Limited edition items can be expensive, and even though you got yours a great price, I know I wouldn’t be happy to find myself in a situation like the one you describe.
Please know that I’d like to discuss this with you in greater detail and have sent you a private message to collect further information. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of your screen.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
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WRT1900AC Problem With open NAT with multiple Xbox One's

I am starting a new thread for some possible help with this. I have just recently replaced my r7000 with the wrt1900ac router and for the life of me cannot get my 2 xbox ones in the house to have open nat. Only one of them will show open NAT. Anyone get this to work and work 100% of the time? I have reseverved the IP's. I tried port forwarding.. I tried putting one in the dmz. I have tried port triggering. None of it works. One will be open the other stays at moderate. I have got it in strict before as well. I have upnp on. I cannot figure out what is wrong with it. Ideas? Also It seems my router reboot on its own and turning the LED's off after a reboot the wireless led's come on. Seems like a bug.

Hewligun, found this on another Linksys thread, it appears that Linkysy may need to update their UPnP and all should be good. Original thread:Packet Dropping thread Excerpt from thread: Re: WRT1900AC packet dropping[ New ] Options ‎05-01-2014 06:16 PM I did some research. Microsoft documents that port forwarding will only work for the one xBox in the forwarding rule. In the same document it mentions that the only way to have two xBoxes running at the same location behind a router is with UPnP. The UPnP protocol has be the newest version in order for it to work. I guess the WRT1900AC is running a later version of UPnP in which case a firmware upgrade will solve this. Keep in mind that Microsoft xBox Live itself is having documented issues as well so we can't really know for sure if the UPnP on the WRT1900 is the newer version or not at this point. Look at the affect services in the current xBox Live status: Affected platforms:Xbox Onexbox one outage;Social and Gaming,Xbox 360xbox 360 outage;Social and Gaming, Affected services:Accessing all game featuresJoining other Xbox Live members in online gamesPosting game performance or viewing the performance of other Xbox Live members https://support.xbox.com/en-CA/xbox-live-status
Please remember to Kudo those that help you.
Belkin\Linksys
Communities Technical Support

Xbox one order

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