Yet another No Service iPhone 4, second hand
Hi all,
Apologies for yet another topic about the No Service issue on the iPhone 4. I bought a secondhand iPhone 4 16GB 2 days ago after having a 3GS 32GB for 18 months with no problems. iPhone 4 was just over a week old when I bought it (warranty date shows when it was first activated), on the O2 UK network like my old one.
All was fine for 2 days, was receiving and making calls and texts etc with no problems. But since late afternoon yesterday the phone has mostly said No Service. It occasionally goes onto O2-UK but with no bars of signal so calls and texts still fail immediately.
I've tried all of the tips I can find online to resolve this, airplane mode on/off, reset network settings, restore from backup, restore as new phone, hard resets. But nothing's working.
I can take out my SIM and put it into my 3GS, in the same location, and get 5 bars of signal, all my texts come through. Then put SIM back into iPhone 4 and straight away, No Service.
I've made a Genius bar appointment for tomorrow afternoon, but I'm wondering what happens regarding the fact that I'm not the person who bought the phone in the first place? Will this be an issue?
Thank you in advance for any advice about this, was so looking forward to having this phone and now, bleh!
I spoke to o2, they checked my SIM is activated and said they don't need a record of my IMEI number. Still saying No Service so will have to see what the "Genius" says tomorrow!
Similar Messages
-
I made upgrade for IOS to 7.04 but my iphone is second hand and when iphone need to make activation ,i don't have the apple ID so my iphone didn't work from this time so please help me urgent.
There isn't one.
amrzaky wrote:
I can't contact with previous owner s i need another solutoin
The Apple ID and Password that was Originally used to Activate the iDevice is required.
If you cannot get this information from the seller
Removing a device from a previous owner’s account
You need to return the Device for a refund, as you will not be able to re-activate it. -
I am looking to buy an Iphone 532GB, second hand, i have the Serial numbr and need to check it is correct before i buy it.
Plug the SN in here:
https://selfsolve.apple.com/agreementWarrantyDynamic.do
Also, MAKE SURE this is done BEFORE you purchase the phone:
http://support.apple.com/kb/ht5661 -
Bought iphone 4s second hand, and im having trouble activating it.
so i bought an iPhone 4s second hand, and I'm having trouble activating the phone, its linked to the persons apple id and
its asking for the person to sign in and i no longer have contact with him.
I went to a Verizon store, and they said that i myself can do it at home by connecting the phone to iTunes, but i don't
know what or how to do that, please help.Sorry, but the iPhone is of no use to you until/unless the prior owner removes it from their iCloud account.
-
i have purchased a iphone 4s second hand used and when i tried to update its software, it is asking for apple id . i dont have contact with the person to whom i have purchased this device now what should i do
You can't do anything. You have encountered the activation lock. Unless you have some sort of contact with the previous owner you have bought a very expensive paper weight.
You can find out more about activation lock from Apple's site here: Find My iPhone Activation Lock - Apple Support -
I have bought a iphone 5 second hand and i restore it and now i need the icloud original user and i don't know it!what can i do?i can not activate my iphone
If you're able to contact the previous owner, send them this link and tell them to follow the instructions.
If not, you can't activate the device but may be able to get it refunded.
Apple won't remove the lock for anyone other than the original owner(assuming they're alive.)
(112266) -
i bought an iphone 5 second hand and was told all i had to do was sync it with itunes i did all that but previous owner hasn't removed the device from their account, i am unable to contact them..can anyone tell how i can start using my phone pls
Fanta Pants wrote:
i bought an iphone 5 second hand
The Apple ID and Password that was Originally used to Activate the iDevice is required.
If you cannot get this information from the seller
Removing a device from a previous owner’s account
You need to return the Device for a refund, as you will not be able to re-activate it. -
I brought a iphone 4s second hand and the icloud account does not let me set my phone up
I brought a iphone 4s second hand and the icloud account does not let me set my phone up
Contact the owner. Have them log into www.icloud.com with their Apple ID & Password. have them remove the device from their account.
Find My iPhone Activation Lock: Removing a device from a previous ... -
HT201407 i just purchase iphone 5 second hand.
Dear Sir/ Madam,
I just purchase iphone 5 second hand. i lost the contact number of previous owner. i have reset iphone 5 with itune. now, without login with his/her icloud id, phone is not activate. so i just need his/her email id, so i can contact him/her for activation.
My IMEI No is *****
Awaiting for your reply as soon as possible.
Thanks & Regards,
Atul Desai
<Personal Information Edited By Host>neroySC wrote:
Activation Lock is a powerful feature, I agree with that, but with great power comes great responsibility. Apple needs to set up some mechanism by which the rightful owners of Activation-Locked iPhones can unlock them. All these bricked devices represent a needless environmental problem. Perfectly good gadgets will have to be recycled. Until they do that, this feature is seriously flawed.
The rightful owner CAN unlock it. Now, did you verify that the person that sold you the iPhone was the current rightful owner when you purchased it?
Nope. You didn't. You purchased a used iPhone for a 'good deal', and didn't take the proper precautions to make sure you didn't get scammed.
You got scammed. You bought a stolen iPhone. Next time, think more carefully. If you cannot make contact with the seller, then it was unwise to make a purchase from someone you don't know and cannot contact.
This is on you, not Apple.
Where, exactly, did you see the 'ad' for this iPhone for sale? -
I Just bought a second hand iPhone 4S I am having issues with the hearing during incoming and outgoing calls, I have turned the volume up and checked my settings but I still have trouble hearing the other person speak. It works if it's on speaker or if I have headphones plugged in. I need help desperately!!!!! Any suggestions on what to do???
Hey Itsanaasaunders,
Thanks for the question. I understand that you are experiencing issues hearing sound while on a call (receiver wise, not speakerphone). The following resource provides troubleshooting steps for this symptom:
If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone - Apple Support
http://support.apple.com/en-us/HT203800
Clear the receiver
The iPhone receiver won't work properly if it's blocked or dirty. Here's where the receiver is:
Follow these steps, testing after each:
- Make sure nothing is blocking the receiver, such as a case or film.
If you have a new iPhone, remove the plastic film on the front and back of the device.
- Check the receiver opening to see if it's blocked or dirty. If necessary, clean the receiver opening with a clean, small, dry, soft-bristled brush.
- While you're on a call, turn on speakerphone. If you still can't hear, then your network or reception could be the issue. Try calling again later or from a different location.
Restart and update
1. Restart your iPhone and test again.
2. If there's still no sound or poor sound quality, update to the latest version of iOS.
Get more help
If you've tried these steps and there's still no sound or poor sound quality from your iPhone, contact Apple Support.
Thanks,
Matt M. -
I bought an iPhone 4S secnd-hand. The previous owner did not remove the iPhone from their iCloud account. I've tried contacting the previous owner, but they also do not know. What should I do now?
If they were the one who set the lock, send them this link.
If not, you need to contact the person who did or the device's original owner.
(117626) -
is there any ability such as cheking the devices serial number to make sure that it's not stolen or something? then if it doesn't have any problem then you compare the device with a new id.
You are running into Activation Lock. http://support.apple.com/kb/ht5818
Unless the original rightful owner removes the Activation Lock, you will never be able to use the phones. There is no way to bypass or get around this.
I hope your friend can find that seller and get a refund. -
Yet Another Customer Service Complaint
For at least the past ten years, I have been a Verizon Wireless customer, & until recently, I have never had an issue with the company. Their plans have great pricing, the coverage in my area is impeccable, & the representatives in the store have always been more than willing to meet customer satisfaction.
Until recently, that is. Last year, I upgraded my phone to the LG Rival, after my LG EnV was clearly out of date & useless to me. This is where the issues begin. Clearly, like any young adult, I purchased the insurance on the phone since accidents & loss are bound to happen. By the time summer rolled around, my Rival was having extreme software issues, due to no fault of my own. The phone would often freeze, the screen would glitch out, resembling a TV static screen, the phone would underline random words in red, it wouldn’t hold a charge, the phone would shut off or restart itself for no reason or in the middle of a text or phone call, or it would completely shift the screen to the left or right so that only half of the screen was visible.
I took it into the store of course & was informed that the insurance program had switched over to Asurion, & I would have to file a claim with them & wait the specified number of days for a new [aka refurbished] phone to arrive in the mail. Fine, I could deal with that, three days wasn’t too long of a wait to continue to deal with the piece of crap I was holding in my hand.
My refurbished phone arrived, I shipped the old one back to them, & all seemed well. Until two weeks later, when the refurbished phone started showing the same symptoms as the first. First the charge started failing to hold. Next came the shutting off & restarting, followed by the screen shifting. Once again, I returned to the store. Went through the same motions, filed the claim, waited three days, & was once again gifted with a refurbished version of the EnV.
Can you guess what was happening two weeks later? I’m sure you can. I went through this five times. *Five*. By the fifth time, they were completely disregarding what information I was giving them in the store, & had simply started shipping a new battery pack. Through November & December, I was in the store every few days, sometimes multiple times a day, seeing as I was not the primary phone holder or account holder. I was continually given attitude, shifted from person to person, & blown off.
I’m used to this kind of treatment. I’m a twenty-one year old female with a mohawk, facial piercings, & tattoos. In the beginning, never once was I rude, irate, or anything other than courteous, laying out my plight in brief & to-the-point conversations, & simply asking for help. Towards the end, I had started making it clear that I was sick of being [Edited to comply with Terms of Service] around, that I was a long-standing customer who until recently had no issues with their service, & that I expected the situation to be remedied. What kind of service was I paying for anyways?
It finally boiled down to I could either cancel my contract early, having to pay the fees, or I could buy a new phone at my own expense. My mother, who is the account owner, had finally had just as much as I had, & went into the store with me. Just as I had before, she laid out our problems, was calm with a business-like manner, & wouldn’t you just know it, she was treated much more receptively than myself & offered a different array of options. We ended up using the up-grade available on her line to acquire a Kin-Two for myself, since the available free Wi-Fi at hot spots was something that would [hopefully] end some of the hidden fees I had been receiving with my Rival. We extended our contract & once again purchased insurance on the device.
A little over a month ago, on January 19th, we were once again hit with a larger-than-expected bill due to data charges. I will accept this as my fault; a little too much status-updating. She called customer service to have a data plan added to my phone. All should be just fine, correct?
On February 4th, I was at a club with some friends & my phone was misplaced. Whether it was taken, slipped from my pocket, sat down somewhere, the reason is irrelevant. Point is I didn’t have it. We contacted Ansurion to file the claim, & they would not accept it. According to their records, on January 19th, the insurance on my phone was canceled, the same day we had the data plan put on it. We were told to contact Verizon. After doing so, we were informed that they couldn’t name the representative for us who canceled the insurance, because their system does not keep those kind of records. Now began the telephone shifting, from one representative to another as they very nearly refused to let us speak to a supervisor as requested. All we wanted was the insurance reinstated on the phone so that I could get another Kin-Two.
They informed us that they no longer sold the Kin-Twos, nor did they have any refurbished ones in stock. They said that if they re-instated the insurance [which we would have to pay for] they couldn’t guarantee what phone would be sent, but that I would receive a new phone. No, I didn’t want to be sent a phone that would require a data plan simply to work, nor did I want some outdated phone that would just continue to glitch out a few weeks after receiving, as was clearly the issue in the past. They recommended we call our local store to see if they had any Kin-Twos in stock.
Guess what our final options were? After speaking to the representative there, we were told that we could either purchase a new Kin-Two in the store at $430. Excuse me? I only paid $75 for the phone to begin with. Next option. I could wait until May when another of the lines under our names was eligible for an upgrade. Going four months without a phone? Not happening. Or, we could purchase a different phone, once again at our own expense.
I will admit that by this point, the two of us were pretty peeved. We asked what the cost would be to simply cancel the contract & take our business else where. $95 to cancel just my line, $365 to cancel all three lines. Both options were cheaper than buying a new phone, new insurance & extending my contract once again. Now, I know what some of you out there are thinking.
“You were given multiple options to work with, & you chose to disregard each option.”
With the experience & treatment I have received in the past year, & how often I have had to threaten to cancel my contract in order to receive any kind of help what-so-ever, so be it. I would rather pay $95 dollars & take my business elsewhere - say MetroPCS or Cricket where you can get unlimited everything for less than $50 a month. I’m not going to make my family suffer through the cancellation fees & start-up fees elsewhere since they both adore their phones & have no issues with them.
That doesn’t mean that I am not greatly **bleep** off, insulted, & dissatisfied with what I have had to deal with. I don’t know exactly what policy changes have been made within the company from recent mergers & such, but the website’s claim of “Expect the best customer service at every turn from our employees,” is complete & utter rubbish. The customer service we have dealt with in the past few months has been nothing but, & excuse my French, complete **bleep**.
I *will* be cancelling my contract & taking my business elsewhere, & you can bet I will be informing anyone thinking of switching to Verizon of my experience. Friends of mine have been dropping Verizon left & right due to the fact that just because you offer great coverage & plans, doesn’t mean that you can treat the people paying you their money each month like trash. For those who continue to adore Verizon, just wait.Absolutely Horrible Customer Service - both in the store and the 800 number.
My phone quit working - not my fault. I was suppose to get a replacement overnight and if for some reason it didn't arrive overnight, I was assured that it would be delivered Saturday. Today is Monday, no phone. They put the wrong address on the shipping form and they don't know when I will get it.
They won't send another one because there is a phone out there and they have to get it back first. They know I don't have it. Ridiculous!
Why don't they have replacement phones in the store. Option 1: phone breaks, go to store and get replaced same day. Option 2: phone breaks, wait for phone to arrive in mail and hope it is the next day. One is more convenient for the customer and the other is more convenient for Verizon. Seriously - It's not brain surgery.
The lack of concern among the 3 Verizon employees I spoke with was unbelievable. "This is just the way we do things. There is nothing I can do to help you." The store manager doesn't know how Verizon's replacement service works or how long it takes for them to notify FedEX to correct the delivery mistake and get the phone to me! "I can't control FedEX." No but you're the reason they delivered the phone to the wrong address. Rep had the nerve to tell me he would "correct the address mistake IF I wanted him to." Under what circumstance would I not want him to????? Absolutely, no acceptance of responsibility!!!
Cell phone companies should not be allowed to require two year contracts but should have to provide month to month service. They KNOW they don't have to treat you well or provide service with these long term contracts. They know you have no recourse. -
please help anyone asap bought a iphone 5 of this guy but cant activate my iphone cause the previous owner forgot to delete his old apple account and now i cant activate my iphone 5 and i cant get in touch with the previous owner cause i dont know him haha
Sorry, but you can't use that iPhone. The activation lock is an anti-theft measure; Apple won't unlock that device for you.
(121713) -
ive purchased a used iphone 4 for grankids everything was fine till i updated it on itunes asking for apple id and user name the previous owner doesnt have any details for iphone what do i do
The Apple ID and Password that was Originally used to Activate the iDevice is required
If you do not have that information you will not be able to use the Device.
Activation Lock in iOS 7 > http://support.apple.com/kb/HT5818
Maybe you are looking for
-
Can I connect an external DLT Tape drive to the SCSI connector on an E450
Hi... totally new to SPARC. I have inherited an E450. It appears to have the 8 bay option. I have 6 scsi disk drives installed in slots 0 through 5. Internally, there is one ultra scsi controller in slot 2 and two internal cables running from the top
-
Consequences of using unconstrained query variables?
I'm trying to determine what the consequences are (if any) of using unconstrained query variables vs using variables with a contains clause in order to navigate through collection fields. In the Java Data Objects book the example given for collection
-
Can we change phone number format from "US" to "Australia" phone number format?
-
Trouble installing Creative Cloud
I installed Creative Cloud but it wont bring up the apps in the app list, the cursor keeps spinning.
-
I'm getting an error trying to execute a javascript function using the oncick attribute of the commandButton. The Error message says "Object expected". Here are some code snippets. <h:commandButton type="button" value="Add Comment" onclick="gatherInp