Your customer care department
I think ur customer care department and the delivery for attending the problem is just horrible. only if u try getting in touch with the customer care department u will come to know that it is very difficult to get across the right person to take care of your problem. very difficult or faulty system. It has been 10 days and no one to repair our machine inspite of extended care pack. It is very frustrating going through this process of getting down to the right person. It is only if you go through this process. I will rate HP negativeon this account.
Thanks
rajesh K Prasad
[text removed]
Welcome to the HP Consumer Support Community. This is a forum to share feedback and give suggestions relating to the community. If you have additional or direct feedback for HP about their products or services, please use the link below.
http://welcome.hp.com/country/us/en/wwcontact_us.html
If you have other questions and concerns, please feel free to send me a private message.
Thanks!
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Similar Messages
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i cancelled my one year subscription on 18th march 2015 but was charged Rs.1600 for this month. your customer care told me in a chat that it will be refunded. may i know when is it going to reflect in my account
This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html -
I wish to make a formal complaint about when i called through to your customer support department.
I never make formal complaints but i feel really compelled to do so right now because I was so upset by the service I recieved I wasted 2hours and I even broke out in hives I was so fustrated. It was really annoying when I was speaking to the lady because she kept going away from the conversation after I was answering a question. I would answer her request/question then sit there waiting for her to communicate back and the line was silent after approx a min I would say "hello?" and she then would continue with the conversation. Or the line would go silent for ages and after sitting there I would say "is anyone there?" and she would again continue the conversation. I felt like she was very very distracted as she still didn't seem to understand what i wanted after 24mins!!!! I was thinking maybe she's talking to someone, maybe shes trying to have lunch or maybe she's reading a really good book at the same time??? What every she was doing she wasn't helping me and she wasn't listening to me. My problem was a relatively easy one. I just needed to get past the "Adobe Acrobat Trial" popup as it didn't find my installatiion of my new purchased Adobe Acrobat X Pro.
After listening to your hold music till I wanted to scream I hung up and continued to try and solve the problem myself online. Luckily I found the "Live Chat Help" a customer service officer (I think his name was Punhub- something like that) assisted me with professionalism and quickly. He made me feel maybe it will be ok to continue to purchase & use Adobe products, as after speaking to the girl on the phone I wanted to never use any Adobe products ever again.
This ended up to be a 3 hour ordeal instead of a 7 minute product installation and a 10min max customer support assistance (even though of course it would have been better if I didn't need to use customer support and my installation to have worked right, but i understand sometimes things happen).
I just want the customer service offices that are on the phone to pay attention to us (their customers) and actually listen/understand our problem, instead of taking a nap during the process.
Sincerely, your customer
Kristal JohnsonAn added comment to extend graffiti's info a bit, your experience is similar to how many of us ended up here looking for answers. In that sense, why not ask your question here and see if you get an answer. The response time will not be immediate, but it is often more directed to your need from other users that have either experience the problem or have seen the problem from someone else. The long term knowledge here is rather large as a result and often is more than calling Adobe. Of course, there are some questions we would still refer you to Adobe for an answer since they are not related to using the product.
Welcome to the world of other users. -
How do you get Verizon to honor something their customer care department told you?????????
Spoke to a very nice woman on 2/11/15 who kindly allowed me to override my update date (which is only 1 month away mind you) in order to get in on the G3 for free deal going on right now and may I point out that SHE RECOMMENDED IT SINCE IT WAS FREE. I told her that I would drive to a store that evening in order to try the phone out to make sure that is what we wanted and she was to call me this morning to set everything up. We had quite a lengthy conversation about the features of that phone compared to the Galaxy S5. Well, this morning my phone decided to block her calls twice for some reason so I called them. I get a different person that NOW tells me "Oh we can't give you that price although we are letting you upgrade now". WHAT????!!!!! I'm furious! I was wanting to get two of these for two of my lines of which I have 4 lines! I pay them $250 per stinking month for their service so they have made a MINT off of me and they cannot give me the phones for their advertised price?????? No way to override the date huh? RIGHT!!! No way to override the price huh??? RIGHT!!!! Well, I work for plenty of lawyers and I don't roll over and die on issues where I am wronged! I will fight this to the end so who in the world do I contact next to get this resolved???? OR lose 4 lines PLUS I will return the tablet I just purchased LAST NIGHT!!! As well as place horrible reviews on every site I can think of. Verizon you were wrong!
Verizon is corrupt in what they tell you and what they honor. Their right hand does not know what their left hand is doing.
I am so angry at them for what they are NOT doing to solve problems we have had with billing since October. I have been putting horrible reviews on every site I can think of as well. This typically is not my approach but I have exhausted every avenue of reason with them up to this point. They are so big they don't care. Only thing though is I live in a small community that does pay attention to things others say and I am telling it like it is. Verizon customer service is a group of dishonest, incompetent people. -
I have recently got an iPhone 4 out of no where it has decided to think that my headphones are in and they are not but does work with headphones in.
Then later on within the same day it after turning my phone on and putting it on charge it comes to the screen stating to connect to iTunes/emergency calls only/no service so I connect it iTunes and it says we are unavailable to continue with your activation at this time. Please try again later, or contact customer care.
HELP!the same problem but i used it already for 3 years my iphone 4, when i update to ios 6.1.3 version, now is failure like said.
we are unable to continue with your activation at this time please try again later, or contact customer care
any help please. i am here in saudi arabia city of jeddah.
thank you very much in advance
pabs -
Hi, I have a iphone 4 with IOS 5.1.1 baseband 04.12.01 AT&T recently release me but I have presented a problem with the activation of the device, I have restored and updated and I get a message saying WE'RE SORRY, WE ARE UNABLE tO COMPLETE wITH YOUR ACTIVATION AT tHIS MOMENT, PLEASE TRY AGAIN LATER, OR CONTACT CUSTOMER CARE would like to know which means that message and I have to do to activate hopefully help me with this problem and I have 3 months with the phone saying same message ...
thank you very much ...but can not be unlocked
If the phone was NOT unlocked, it can't work or be activated with any other carrier than AT&T. It CAN'T be used with Tigo or Movistar.
Your post makes very little sense. Maybe you can get some help with English. -
Customer Care Pro Department: Fact or Fiction
Is this a real dept at Verizon?
Here is my story:
So my daughter’s iPhone 4 was stolen. I did online chat and
visited a store and received conflicting information regarding replacing the
phone. I decided to call customer care to see if I could get a definitive
answer and honestly maybe a courtesy service (i.e. extend my current contract
for an additional two years or use an existing $300 promotional credit I have on
one of my lines toward the non 4g iPhone 4). Basically, I did nothing but waste
my time.
When I called customer care and sat on hold for 5 minutes or
more, I explained my entire situation to the rep that answered. She offered all
the standard options of buy a new phone at full retail, buy a phone from ebay,
buy a $300 certified pre-owned iPhone, etc… I explained that none of those
really sounded good to me and I wanted to know if there were possibly any other
options. She said she could not do anything but would transfer me to someone
who could. On hold again, then explained to another young lady the entire
situation all over again. She said something could be worked out but it had to
be handled by another dept and she would transfer me. CLICK and then I here an automated
voice asking for my 10 digit number which I entered. Pressed whatever digit was
appropriate and got the “Sorry this dept is closed” message. Frustrated, I call
back and wait through the holding period again, explain what just happened and
ask to be transferred. I am told there is no need for that, “Just tell me what
is going on so I can get a good understanding.” AGAIN I tell the whole story
and we review the options and she says “Well, let me put you on hold and see
what I can do.” She never comes back. I hung up after 45min.
Following morning (today) I live chat and ask for a different
number than 800-922-0204 but apparently no other one exists. Call back, another
holding period, explain EVERYTHING AGAIN, reviewed the standard options, and
finally was told that I would be transferred to the “customer care pro dept”
(finally got the name of this magical place). So of course I explain it all again.
I even mention how the very first person I contacted (via chat) said that I
should insure the phone since it is open enrollment. “Just be sure you don’t
file your claim on the same call “ (the live chat person really included the winky face).
The customer care pro said that definitely should not have been advised and apologized
for that and all of the other misinformation that I had received but unfortunately, the standard
options are my only options. I begged and pleaded for some type of exception or
courtesy but got absolutely nothing.
I then offered to purchase a tablet since I am in the market for
one anyway. I understood that I would have to pay full price for the tablet and
place it on the existing line of the stolen phone and change that monthly
access from $40 to $10. Then I could activate a new line and get the two year
contract price on one of the iPhones with $40 monthly access. If I were to do
this, all I ask is that the activation fee be waived. “That is a standard fee
that can’t be waived.” I asked if the upgrade fee was standard and was told yes
but it was not something I was being charged. I then explained that I have had
that fee waived before and she responded “You can’t expect that every time and
what I meant was I am not going to waive it.”
And that was the straw… I will be checking into moving all of my
lines to another carrier especially since they are now offering rebates to
cover early termination fees.
Sad thing is Verizon didn’t technically do anything wrong other
than suggesting I commit insurance fraud and mention offers that are not
generally available unless you get the right person to authorize it. Their
customer service is just going down the drain.No, here's the thing. You DO get to post your rant on the forums. However, others get to post their opinions, too, which might not agree with yours.
You might not think that you posted with a sense of entitlement, but let me point out where you did.
You asked for an exception. You didn't get it. You stated that "Basically, I did nothing but waste my time.', which implies that you were entitled to what you asked for.
Then you stated " I have had that fee waived before" (which likely is inaccurate because the upgrade fee is new). And again, your request was denied to which you posted, "And that was the straw… I will be checking into moving all of my lines to another carrier " No sense of entitlement there??
Verizon used to allow customers to "stack contracts", (ie enter into a new one before the old one was done and roll the old one into the new one) but they don't anymore. But this resulted in people having longer and longer contract obligations which they then complained about as well.
Here's my two cents on things that YOU could have done to avoid this.
1. Have insurance on the phone. Whether that be through Verizon/Asurion, or home owner's insurance, or some third party such as Square Trade. Or accept the responsibility for not having insurance which means that if the phone is lost or stolen or damaged, the user will have to take care of it out of pocket. Taking responsibility for oneself.
2. You could have gotten one of the Certified Pre-Owned Devices that the rep was offering.
3. You could have purchased a used device from a third party.
4. You could have purchased the tablet as you described and added another line WITHOUT expecting the fees to be waived.
I get it that you are frustrated, but some of it seems to be misplaced.
And I get frustrated when people post their angry posts simply because their unreasonable requests/demands don't get filled. People, in my opinion, should be reasonable and responsible which means (again in my opinion) fulfilling the contracts into which they voluntarily enter under the terms to which they agreed without expecting waivers or exceptions. -
I have ipad 2
Win I tray to upgrade to iso6 it gave me this massage after finish
we're sorry we are unable to continue with your activation ay this time
customer care
so what I can doIf you don't know exactly where it came from, then odds are you have a hacked, gray market phone.
Call AppleCare and give them the serial number. They should be able to tell you if it's carrier locked in their database. If it is, the only hope of it ever working again would be to get the original carrier to authorize unlocking it. If they won't, it's a brick. Even if they do, there's a chance it may never activate properly again because of the hack. -
''locking this thread as it is not a Firefox support issue''
Your information has been sent to our customer service department. We will review your case (est. time 72 hours) and take action as necessary.
== URL of affected sites ==
http://Try getting help from Facebook. Those aren't Firefox support issues.
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Help me!!! I can't activate my iphone 4!!! iTunes say: Were sorry, we are unable to continue with your activation at this time. Please try again later, or contact customer care! What me do?! =((((
i try it 3 day help me plzI tried it - does not help
i'am colled in apple thay said that i must to pay 70USD for Apple Care Protactive Plane becouse my phone out of warranty and then thay can help me.
i will hapend with activation before i unlock my phone in AT&T.
what i need to do for activation ? -
what I can do? I try to update my iphone 4 and I get this message on my computer itunes: Sorry, we are unable to continue with your activation at this time. Please try again later, or contact customer care.
Contact your Carrier...
Also see this discussion.
https://discussions.apple.com/message/21189708 -
HT4623 We're sorry, we are unable to continue with your activation at this time. Please try again later, or contact customer care.----How to fix this issue while setting up the iphone for the new ios?
If you don't have a SIM card in the phone, you must put one in. It's required for activation.
If you do, then your phone was probably hacked to unlock it from the original carrier. Contact them and see if they will unlock it. If they will not do so, then you can't use that phone. -
tried this but my itunes says "We are unable to continue with your activation at this time. Please try again later, or contact customer care."
Is there a sim in the iPhone?
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Help me!!! I can't activate my iphone 3gs!!!
iTunes say: Were sorry, we are unable to continue with your activation at this time. Please try again later, or contact customer care!
What me do?! =((((
Help me!!!
AT&T are unlock my phone, official!!!1) Check your iTunes account.
2) you have to be at your computer. Apple is very smart, the place you put your I'd or password is not near data base.
3) make sure your ID and Password is correct. When type on the phone, if you don't check you might press the wrong key some time cases where people have long Neil.
4) go to apple website n reset the I'd or password. -
i update ios4.3.3 to 6.0.1 Help me!!! I can't activate my iphone 3gs!!!
iTunes say: Were sorry, we are unable to continue with your activation at this time. Please try again later, or contact customer care!sorry, but it sounds like your regional apple systems - activation server or network - are overload. you might wait or go to the next apple store.
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