Z10 Camera Not Working

Hey Guys,
I'm having a problem with my BB Z10 device. A few weeks back I updated my phones software to OS 10.3.1.1779. Since then my camera is not starting. Shows a message "The camera can't be started due to hardware issue or insufficient permissions
My phone never fell off from any where or is damaged. Even I use a limited number of apps so no permission problem should happen. Not a clue. Even my manager has the same phone and just after the OS updated he has the same issue. He has tried securuty wipe and as well. Nothing happens same problem. I can't take pictures or selfies. Just imagine how horrable things are. Can someone help. Thanks in advance.

asarkar wrote:
Hi there, Firstly to let you know, I'm using BB OS 10.3
OK thanks...but do note that OS levels are always 4 octets, not two. Plus, be sure you are looking at the correct item...Software Release <> OS Level.
Article ID: KB23393 How to find the model number and OS version on a BlackBerry smartphone
asarkar wrote:
I'd be great if you could confirm that if I can do the security wipe using my phone and then carry on.
I cannot confirm that will work...every situation is different, and we are forever working from incomplete information. It might work for you, or it might not. I cannot predict the outcome. However...
asarkar wrote:
Secondly, I used the automatic download when it popped up on my hub informing that a new software update has been released
With that, it is clear you use one of the automatic methods, which are controlled by your carrier as to versions available to you. It is completely possible that BB has released something newer than that, but until your carrier approves, the automatic methods won't offer it to you.
There are known issues of using the automatic methods...not for everyone, but enough to make it a known issue. Further, there are issues with some of the specific 10.3.1.xxxx OS versions released recently, which have been addressed in later versions. The typical fix to either of these issues is to reload the OS, and perhaps use unofficial methods to do so as they will allow you to bypass your carriers controls and install any OS level you desire to your device.
Be sure you start with a solid backup, including full documentation of your accounts, added apps, configurations, etc. just in case you hit another rare situation where restoring from a backup causes problems to return. To be very conservative you'd want to obtain a 3rd party backup utility (e.g., Ultimate Backup) and back up your data to your media card.
The official methods for OS reloading are:
http://supportforums.blackberry.com/t5/BlackBerry-10-Functions-and/How-to-Reload-your-Blackberry10-O...
The unofficial methods are:
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
I'm not sure how up to date that library of AutoLoaders is, but here's a good one that I use as reference for OS levels that are available:
http://forums.crackberry.com/bb10-leaked-beta-os-f395/bb10-os-archive-943672/
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Occam's Razor nearly always applies when troubleshooting technology issues!
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Z10 Camera Not Working

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