Zooming error when uploading folio

I recently added an image to my project with pan and zoom checked in the overlay creator. But when I try to update my folio to test it locally I get the following error:
The upload has failed.
[svr.ConvertUnknownError]
However, it works if I check the 'pan only option' but I would like the user to be able to zoom as well, any ideas on how to resolve this?
Thanks!

If an error is encountered when uploading an Excel spreadsheet to bi.ondemand.com, please ensure the following are met:
Formatting tips:
The data must have a row of column heading with rows of data beneath it.
There cannot be any empty rows of data.
File size max:
XLSX or CSV file: 10 MB | 100,000 rows | 256 columns
XLS file: 3 MB | 20,000 rows | 256 columns
If the above criteria is met and an Excel file still errors, perform the following steps:
1. Open the Excel Workbook
2. Navigate to the bottom where the worksheet tabs are displayed.
3. Remove ALL worksheets except for the one containing the data to be uploaded. There should only be one worksheet listed when you are done.
a) Right click on each unused worksheet.
b) Select "Delete" from the dropdown.
4. Save your Excel file.
NOTE: You may wish to save the Excel file under a new name if the original had worksheets containing data you may need later.
5. Attempt to upload the new Excel file to bi.ondemand.com
Troubleshooting:
Occasionally, there may be some formatting within a worksheet that is not fully recognized in the upload process. If an attempt to re-upload the dataset continues to error, reopen the Excel file and use the SAVE AS option.
Choose CSV (DOS) from the format options.
Attempt to upload the newly created .csv file.

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