Canceling a service contract

Hi,
I am passing a future cancellation date for a service contract through a custom BAPI . The date is getting passed, but the billing plan line items are not getting deleted. I have to manually go into the service contract and select the date again to delete the bill plan line items.
Can anyone please let me know how to do the action through the BAPI?

Hello again Sloppy_Carlton,
I’m glad to see you are utilizing the forums to reach out to us about multiple experiences, although I am sorry to see that neither of the experiences you posted about left you feeling delighted.
Per our Return & Exchange Promise, we may return or exchange almost everything; however, devices that are damaged would be excluded. It seems the unauthorized modification (rooting and unrooting the phone) may have been the cause of the phone not turning on when attempting to update your operating system to KitKat. We would not be able to accept this device for an exchange or return as it would be considered damage from the unauthorized modification.
That being said, I’m glad to hear you seem to have been provided a one-time solution to this experience. We truly value your insight and the time you have taken to share these insights with us. If you should need any further assistance, please feel welcome to reach out to us.
Thank you for posting on the forum!
Tasha|Social Media Specialist | Best Buy® Corporate
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Similar Messages

Cancel Service Contract

I am tring to cancel a service contract however its not happening through ABAP. Please share if you have worked on same kind of requirement.
Moderator message: too vague, please provide all technical details when posting again, search for available information first.
Edited by: Thomas Zloch on Feb 27, 2012

Let's pump those breaks Erben11 because we are always sad to lose a customer! I hope you allow me the chance to keep you with our family before leaving us. I can provide you with the information you need and some options to stay. If your contract ends 6/27/13, to prevent a cancellation fee, you can cancel on 6/28/13. If you cancel before your contract ends, you will incur a fee. To cancel, we will need to speak with you. You can call us at 1-800-922-0204 or *611 from your mobile phone. We can also assist you if you send us a private message with your name and mobile number. I would also like to know why are you cancelling service with us? Are you having issues with your account, bill or phone? I hope to hear from you soon.
KinquanaH_VZW
Follow us at @vzwsupport

Service Contract Cancellation - WV

I am not able to cancel the service contract.
Am getting this message " The next possible cancellation date is 04.05.2013"
how to resolve it?

I don't have much idea on this.
Use Tcode VORB - Define Reference Sales Document Types for Service Contract - WV, say, MK.
Then TCode VOV8 - Sales doc type Service Contract - WV, check the Contract profile, say 0002
Now TCode VOVR - check Contract prof. 0002 and under Cancellation proced take note of Assignment cancellation procedure/cancellation rule, say, 0002 Cancel w/ 3 months notice and yr renewal.
Now, you can flow following path in SPRO:
IMG - SD - Sales - Contracts - Contract Data - Control Cancellation
Then Check the in TCode VOVN - check Assign Cancellation Rules And Cancellation Procedures
Cnacellation Procedure
Cancellation Rule
Decs
0002
0001
Cancel. up to 1 wk after contract start
0002
0003
Cancel w/ 3 months notice and yr renewal
Now refer Tcode VOVL for cancellation rule. This incidates level at which a contract may be initialted for termination
Cancellat.rule
0003 Cancel w/ 3 months notice and yr renewal
Canc.date
08 Contract Start Date + Contract Validity Period
Notice
3-
Canc.unit
3 Month
Canc.period
1
Period unit
4 Year
Therfore for your error,
The next possible cancellation date is 04.05.2013
cancellation rule (VOVL) & Contract validity period plays a vital role.
For further reference/understanding try and refer following link from SAP Help how
- [ Data on cancellation in Contract processing |http://help.sap.com/saphelp_45b/helpdata/en/b4/613275e24bd111950d0060b03c6b76/content.htm] works.
Regards
JP

The contract expires. Cancel the service .. Come and help me ...!!!

My contract had been due in September. Because for some reason you want to cancel the service phone VZ customer service representative results inform me will end December 18 This means that I need for thistime payment to the VZ and I already have a phone this is a huge deception I Close your services. why. would also like to wait until the 18th of next month. would also like a full 24 days ... why?

Your contract specifically says that your service will end on the last day of the bill cycle. This message prevents pro rates and overages if you've used more minutes that were allowed if you cancel on a particular day. Supervisors have the ability to cancel on whatever day you want, unless that has changed.

Service Contracts with billing plan not updating debit memo request in ECC

For service contracts with billing plan, we cancel the line items and set the user status at header to "cancelled" and also set the cancellation date (under Cancellation Tab) at the header as well as item level which delete all items in the DMR in ECC (which are not yet billed). When we do this, it works perfect for most of the time and in some cases DMR items are not updated in ECC and it is billing. When I checked in CRM, the billing plan items are updated based on the cancellation date.
Experts appreciate your help on this issue.
Thanks,
George.

This is resolved by the note 1008663

Cancelling Verizon services....

I just got off the phone with Verizon customer service after I learned that my bundle price that I am paying $124.99 for has been reduced by $20 per month. I am a loyal customer of 6 years and they won't give me a discount because I already received one over a year ago. They actually told me to call back in a couple months to see if I can get a discount. I would rather switch to a competitor's bundle package out of principle as I disagree with this type of business practice.
Verizon you really need to get in sync with your loyal customers because you are losing one as soon as TimeWarner can setup an install at my house! You would rather lose $160+ a month from me rather than giving me a discount...that is not smart business.
Your customer service made it very aware that I was under contract for 2 months still and if I wanted to cancel I would have to pay a $60 cancellation fee. That is just fine with me because TW is offering a $200 gift card for switching.

somegirl wrote:
gunnynewc wrote:
I have a Verizon e-mail account, currently I am not using it as a primary account,
but would like to...
I would like a differerent e-mail address and it is not available... Also, NOT IN USE...
It's an address I used 5,6,7, years ago, before cancelling Verizon services for
poor customer services... So now I have returned with dsl and would like my old
address back... Question is, for how many decades will Verizon block this address
that is not in use ??? (old & desirable address was {edited for privacy}
As long as the old account was in your name, you should be able to have Tech Support "repoint" it for you. It essentially takes the username from your old account and sticks it on the new one.
If that doesn't work, you *may* be able to escalate a ticket to have it released for re-use. Usernames and aliases are only supposed to be locked for 180 days (~6 months) after deletion. If it hasn't released already, there may be something systematic causing the problem.
There are options for contacting Verizon's Tech Support on their Contact Us page. I've had good experiences with the chat support, but if you prefer an actual voice 1-800-VERIZON should get you where you need to go.
Good advice!

UNBILLED RECIEVABLE ACCOUNT- SERVICE CONTRACT WITH REVENUE RECOGNITION

Hi SAP Gurus,
I want to draw your kind attention towards my problem:
I have created service contract with one year contract and created an invoice for the whole year in advance.
Now in-between i cancelled a contract (after three months) and want to recognised a revenue for the contract period , so i'm creating a revenue recognition for the three months one by one using transaction code-VF44,
first month revenue recogniton is working fine as first month amount is going from deffered account to revenue account
But for second month instead of deffered account ,system is using unbilled recievable account ,which is wrong .
Can anybody tell me why the system is picking unbilled receivable account instead of deffered account in case of second month revenue recogniton.
This may help us:
"When i was cancelling a contract ,at that time i was entering a billing plan end date in billing plan tab at an item level.
and just after entering end date ,system was creating two lines instead of one in billing plan tab and i think because of that extra line system is picking unbilled receivables in second revenue recognition."
Thanks in advance
Ujjawal
Edited by: Ujjawal Singh Karki on Dec 29, 2010 12:05 PM

Hi,
Thank you for your reply.
I am doing a contract billing for overall period that is for 12 months (contract is of 12 months).
Just after 3 months i have realized that somehow we have to cancel the contract and we canceled that in 3rd month.
I had created the created a contract with periodic billing plan and for canceling that contract i'm putting contract end date in BILLING PLAN TAB as 31/03/2011 (Let say contract is from 01/01/2011 to 31/12/2011).
Can you/anybody please tell me whether is this the correct way of canceling the contract with periodic billing plan?
As per your analysis:
"It seems you have done the billing document for one period and you are doing the RR document for multiple periods and hence the revenue is going to unbilled receivable account for the period for which billing document has not been done"
As i have billed the customer for 12 months but contract was only for 3 months so i'll create RR for only 3 months and for rest of the period (i.e. 9 months) i'll create credit memo and send it to customer.
"Please use a billing type where you will specify only start date and end date of the contract and not the billing plan in contract"
How can we use billing type for contract start and end date .
I think as soon as i'm changing the dates in billing plan tab system is proposing another line item with different billing dates and that is not getting covered under deferred account that is still unbilled amount .
Waiting for your valuable inputs.
In case of any clarification kindly revert to me.
Thanks,
Ujjawal
Edited by: Ujjawal Singh Karki on Jan 20, 2011 11:10 AM

Cancelling bt services

Hi, I have cancelled my service with BT. I am within ten days of receiving the details of bt price increases, I have been told there will be no charges as I am out of contract, I asked about the broadband charge ( £30 ) to end broadband and was told Ido not have to pay it. Is this correct?

This link explains the charge http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentF...
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Canceling Verizon Service To Get iPhone 3gs

Hi,
I have a few questions and any help would be appreciated (sorry if this is in the wrong forum. Didn't quite know where to put it.
Currently I am on my parent's family plan. I just graduated gradschool and got a job and will be moving out for good, and I want to set up my own cell phone service. I want to cancel my service with verizon and get the iPhone. I am 12 months into a 24 month contract with my current phone, so I know I will half to pay for early termination. Thing is, I need to port my number to AT&T. So how do I do this exactly? Since my mom is the account holder I figure she has to be involved in some way. Will she need to go with me to the Apple store to provide them her account information at Verizon to complete the port? Also, can all this be done at the apple store? Do I have to do some of this online? Or do I have to go to AT&T? (I would prefer to do all this at the apple store, if it can be done there).
Just wanted to say thanks for any help in advance. Never had to do this before, so I'm just a little nervous. Hopefully it goes smooth.

I was in the same situation as you. I did not need the account holder for verizon to be there, they never asked for their social or anything. But if it's not a big deal for your mom to be there, I might bring her just incase. You will need the verizon account number and password if there is one. I did it at the apple store, just let them know that you are porting your number and they will take care of it for you. Everything should go fine if you go by yourself but might want to bring account holder along to be safe.

BT won't cancel my service with out paying cancell...

Hi i am having problem on cancelling my service with bt without paying cancellation charge. The reason why i want to cancel is that i am not happy on how i was handled while i was having problems with my bt services specially when cancelling my service.
Iv'e been with BT for a month now and i regret on joining BT because
1. The engineer who connected our service was rude just because we asked him to extend the connection to our room he was unhappy the whole time with us and he did not do his job well, he did not stick the wirings and the connection box in the wall so it got cut off easily also they can't fix my dropping connection issue i had since i joined them so instead of the promised of 36-56mb i should get the connection always drop to minimum of 1mb-6mb and i have payed for this service eventhough im not getting the service i was promised which i beleive is a "breach of contract" iv'e been trying to call bt technical issue and the wait time is too long minimum of 30mins, and max of more than one hour. When i got connected to them they can't actually fix my issue so they have finally decided to get an engineer to fix my wiring and my connection, after cancelling my work on our suppose day of visit the engineer did not turn up without even BT letting me know the reason why. I called technical issue regarding about this again and again they said they are very sorry and they will make sure the engineer will turn up so they booked me for an engineer vist agai, and again the engineer did not turn up. So i am really unhappy of what happened so i decided after all this issues not getting my service fix and still i payed for it i will just cancel BT. The most annoyingly part is i got connected with 3 cancellation team and 3 technical team and connections got cut off and they did not give me a call back after spending 3 hr of my time trying to cancel my bt service. When i finally get to speak with them properly, cancellation team said only technical team can cancel my service without getting service charge and technical team said they are sorry that engineer did not turn up but they couldn't help me only cancellation team can cancel our service without getting charge. And so they transferred me to cancelation team same thing they said and transfer me to technical team again and after waiting for 1 hour with no answer from technical team i just put the phone down waisting 6 hours trying to get this issue fixed all they said was sorry it is BT's fault but we can't do anything about it its our policy. So what should i do now im so frustrated iv'e been very nice and calm with them.
Solved!
Go to Solution.

Hi mpagador,
Thanks for posting. I called you yesterday at 11 as requested and again at 2. I left a message on your landline on both calls. I also called again this morning and left another message. We'll be in touch again tomorrow.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

CRM Service Contracts : no record with 0CRM_SRV_CONTRACT_H

Hi,
I need to extract the Service Contracts from CRM to BW. I use the DataSource 0CRM_SRV_CONTRACT_H, the InfoSource 0CRM_SERVICE_CONTRACT_H, the ODS 0CRM_CONH and the InfoCube 0CSRV_C02.
When I try to extract data from my DataSource to the ODS, I get 0 record...
Is this anything special to do with this extractor?
Thanks
Aube

Hi again,
I am also facing the a similar problem while extracting data from
0CRM_SALES_CONTR_I datasource in my quality and production system.
rsa3 extracts record but the job is canceled when done using a infopackage.
When i go to the job log i get the following message.
Job started
Step 001 started (program SBIE0001, variant &0000000000078, user ID UED_010_RFC)
Asynchronous transmission of info IDoc 2 in task 0001 (0 parallel tasks)
DATASOURCE = 0CRM_SALES_CONTR_I
         Current Values for Selected Profile Parameters               *
abap/heap_area_nondia......... 2000000000                              *
abap/heap_area_total.......... 2000000000                              *
abap/heaplimit................ 40000000                                *
zcsa/installed_languages...... DEHL                                    *
zcsa/system_language.......... E                                       *
ztta/max_memreq_MB............ 2047                                    *
ztta/roll_area................ 6500000                                 *
ztta/roll_extension........... 2000000000                              *
IDOC: Info IDoc 2, IDoc No. 12092, Duration 00:00:00
IDoc: Start = 21.03.2007 06:09:47, End = 21.03.2007 06:09:47
Error occurred when processing Java programs
Job also cancelled due to process termination. See the system log
Job cancelled
this dataload is working fine the development system.
also we have given SAP_ALL Authorisation in the source.
any pointers!

Can I use email thru my .mac account without ATT service contract?

All of my email comes through my .mac (mobileMe) account. If I cancel my ATT phone contract, which includes voice, will I still be able to use the email services on the iphone?

If you cancel phone service with AT&T, you can use your iPhone as an iPod Touch.
In order to install a firmware update or restore your iPhone with iTunes if wanted or needed, the no longer activated SIM card - the SIM card used with AT&T when your iPhone was activated must be inserted in your iPhone when doing so.

Cancel Old service with t-mobile

I want to get and iphone.
My t-mobile contract is up.
I'm just paying month by month now.
When I get the iPhone and transfer my number, do I have to contact t-mobile to cancel my service or does it automatically cancel when the number is transfered?

I would like to add just a tidbit to this...
You guys are right. Once the number is ported to AT&T, T-mobile can no longer bill you. However.....
You should call T-Mobile and make absolute sure they're aware of it and ask if there is a remaining balance.
Last year, i had no contract, no balance left with Sprint PCS, yet for 8 months they continued to bill me. It was a computer glitch. It was so bad that everytime i called, they had no existing record of my account.
Of course i was paranoid about my credit rating, etc.... so i called them every month to make sure, absolute sure that they knew i had cancelled and that the bill was no good anymore.
Eventually they got their act together and all was resolved.
It doesn't hurt to double check with your previous carrier

After Restore Got Voicemail Without Service Contract

My old iPhone 3G doesn't have a service contract and in preparation of giving it to a friend, I erased all content and settings, then set it up as a new iPhone. Prior to doing this I was using it on wifi with various apps. My friend plans on doing the same and not get a service contract. After the restore though, I noticed the native phone app showed 3 voicemails. Prior to the restore it was a solid red dot, because of the no service contract. Is there a way to remove this so it doesn't show any voicemail? I am not sure why it does anyway.

Not being under contract does not mean someone doesn't have service. After a contract has expired, service will be on a month to month basis without being under contract and can be cancelled at any time without a penalty.
Are you still an AT&T subscriber with service with another phone?
Erasing all content and settings on the iPhone is all that is needed in this situation. Setting the iPhone up as a new iPhone with iTunes after doing so means activating the iPhone with iTunes with AT&T, or did you restore the iPhone with iTunes as a new iPhone or not from your iPhone's backup after erasing all content and settings on the iPhone? If the iPhone is not activated with AT&T, you shouldn't have any visual voicemail messages. AFAIK, the only way visual voicemail messages can be downloaded to the iPhone from AT&T's server is with an iPhone that is activated with AT&T.

Can I use the Iphone without a service contract?

I want to buy an IPhone but do not want to commit to a service contract. I do still want to use it as an Itouch. Can I do this?

Activation with AT&T is required at the store when the iPhone 3G is purchased.
To cancel the contract will cost you a $175 early contract termination fee. AT&T's activation fee for new subscribers is $35.
AT&T's subsidized price is $199 for the 8GB, and $299 for the 16GB plus tax.
If you purchase the 16GB, this will cost you as follows:
$299 plus tax
$175 - early contract termination fee
$35 - activation fee, plus a pro-rated charge for cellular services between activation and cancellation.
$509 plus tax on the iPhone and the pro-rated charge for cellular service.
I don't know how much a 16GB iPod Touch costs, but probably less than this without all the trouble.
The iPhone is called an iPhone for a reason. If you want an iPod Touch, purchase an iPod Touch.

Canceling a service contract

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