Cannot open GP process task in universal worklist.

Hi all,
    I cannot open GP process task in universal worklist.It says:"Could not retrieve process instance: contact your system administrator".But i can open the task in Runtime task.
i configure the universal worklist by following this link:
http://help.sap.com/saphelp_nw04s/helpdata/en/43/ef06a7860c7061e10000000a1553f6/frameset.htm
I also create a simple GuidedProceduresConnector and doesn't change the xml file,but it doesn't work,either.
our portal is SP11.
Can anyone help me?
Thank you~!
Best regards
delma

Hello Delma,
Check out SAP note  1104652.    It discusses some changes for the uwl configuration file.   I just did this on a local installation of CE and used the following XML for my GP actions.  I just uploaded a paper on this  - it should be on SDN within a couple of days and I can get you the link.  
The trick is that the name of your GP alias in UWL administration must be included in the XML.  The note explains this and there is an example to download.  Also, in my example the iView for the portal content to start the GP had to be changed - but that could be due to my local installation.
Check out this note and this XML and let me know if it helps.
Best regards
Ginger
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE UWLConfiguration PUBLIC '-//SAP//UWL1.0//EN' 'uwl_configuration.dtd'
  >
<UWLConfiguration version="2.0">
  <ItemTypes>
    <!-- configuration node for local system gp portal,
     where SystemAliasfor_local_system_ is the alias of the local system -->
    <ItemType name="uwl.task.gp.GPSystem" connector="GuidedProceduresConnector" defaultView="uwlTaskGPView" defaultAction="launchGP" executionMode="default">
      <Actions>
        <Action name="launchGP" groupAction="no" handler="IViewLauncher" referenceBundle="launch_sap" returnToDetailViewAllowed="yes" launchInNewWindow="no"
launchNewWindowName="GPWindow" launchNewWindowFeatures="resizable=yes,scrollbars=yes,status=yes,toolbar=no,menubar=no,location=no,directories=no">
          <Properties>
            <Property name="page" value="pcd:portal_content/com.sap.pct/platform_add_ons/com.sap.caf.eu.gp.folders.gp/com.sap.caf.eu.gp.folders.pages/com.sap.caf.eu.gp.pages.procinstance2"/>
            <Property name="DynamicParameter" value="app.processId=${item.processID}&amp;app.taskId=${item.activityID}&amp;"/>
            <Property name="System" value="SAP_LocalSystem"/>
          </Properties>
        </Action>
      </Actions>
    </ItemType>  
  </ItemTypes>
  <Views>
    <View name="uwlTaskGPView" selectionMode="SINGLESELECT" width="98%" supportedItemTypes="uwl.task.gp.GPSystem" columnOrder="subject, process, creatorId, createdDate, dueDate, status" sortby="dueDate:ascend, createdDate:descend" tableDesign="STANDARD" visibleRowCount="10" headerVisible="no" queryRange="undefined" tableNavigationFooterVisible="yes" tableNavigationType="CUSTOMNAV" actionRef="" refresh="300" dueDateSevere="86400000" dueDateWarning="259200000" emphasizedItems="new" displayOnlyDefinedAttributes="yes" dynamicCreationAllowed="yes" actionPosition="bottom">
      <Descriptions default="Guided Procedures">
        <ShortDescriptions>
          <Description Language="de" Description="Guided Procedures"/>
          <Description Language="en" Description="Guided Procedures"/>
        </ShortDescriptions>
      </Descriptions>
      <DisplayAttributes>
        <DisplayAttribute name="phase" type="string" width="" sortable="yes" format="default" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes">
          <Descriptions default="Phase">
            <ShortDescriptions>
              <Description Language="de" Description="Phase"/>
              <Description Language="en" Description="Phase"/>
            </ShortDescriptions>
          </Descriptions>
        </DisplayAttribute>
        <DisplayAttribute name="process" type="string" width="" sortable="yes" format="default" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes">
          <Descriptions default="Process">
            <ShortDescriptions>
              <Description Language="de" Description="Process"/>
              <Description Language="en" Description="Process"/>
            </ShortDescriptions>
          </Descriptions>
        </DisplayAttribute>
      </DisplayAttributes>
    </View>
  </Views>
</UWLConfiguration>

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    Hi,
    We are using EP 7.0, we are having a problem in refreshing workitem in universal worklist.  When a workitem in universal worklist is clicked a ABAP webdynpro application is opened in new window, this window has approve and reject button. Clicking on the approve or reject button completes the business process and workitem should be removed from the UWL. But in our case the workitem is still shown in the UWL and the user can again click on the same workitem and open.
    Has anyone has encountered this problem? Could someone let me know how to resolve this issue.
    Thanks & Regards,
    H.K.Hayath Basha.

    Hi,
    Just check the status of the workitem whether its approved or rejected  before opening the application. If its already approved
    or rejected dont open the application.We also faced the similar problem and avoid opening the work item instead of refreshing
    uwl.
    Because by configuration it is possible to reduce till one minute and frequent refresh of uwl will result in poor performance.
    You can give a try with writing code to refresh uwl once the workitem got approved or rejected.
    http://help.sap.com/javadocs/NW04S/current/uw/com/sap/netweaver/bc/uwl/admin/IUWLAdmin.html
    Try using clear cache.
    Best Wishes
    Idhaya R

  • Force universal worklist refresh when iView is opened

    Hi Experts,
    users are complaining because when they open the universal worklist iview, it still shows old work items, and sometimes they click on them by mistake raising some error message.
    Although I tried cleaning the cache, setting the cache validity to 1 minute we are not getting the expected results.
    What I would like to achieve is that when a user opens the uwl iview it remains "blocked"(not allowing the user to click on any task) until it is completely refreshed and al the work items are valid.
    any suggestions?
    We are using EP7.0 SP17.
    Best regards,
    Marco Ustarroz.

    Hi Rakesh.
    Go to System Administration --> System Configuration --> Universal Worklist & Workflow --> Universal Worklist - Administration
    1) Select you System Alias and click in Re-Register.
    2) Click in link Cache Administration Page, Select your system and click in Clear Cache.
    Good Luck
    Eduardo

  • Processing EIC follow up via the Universal Worklist (UWL)

    Hi
    We are implemented EIC (Employee Interationc Centre) ERP and have an issue whereby the follow up appears in both the agent inbox within EIC and the Universal Worklist.   The workflow for follow up is WS61000086.  How do we get the follow up to work from the UWL as well as the EIC agent inbox?  At the moment if the  user clicks on the work item in the UWL a blank window is opened 'Display Object' close window. 
    Many thanks
    Julie

    Hi,
    You are most likely missing a proper configuration for the task in UWL. The UWL configurations are done in Portal in system admin -> system config -> UWL (->Manage item types). This will require some XML "coding" experience, since you would need to do a proper XML configuration for the task. Now I don't know that what should happen when the user clicks the task in UWL, since I don't know this workflow or this area. Is there some web application existing for this task, are you just supposed to open the SAP GUI for the task? In both cases it might also be possible to do the needed configuration in transaction SWFVISU. Basically you need to enter your task ID there and then configure what is the "visualization" for the task. After the SWFVISU has been done correctly, you need to re-register the workflow system (in system admin -> system config -> UWL), and this would create the XML configuration automatically.
    Regards,
    Karri

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