Debit & credit not matching in GL view
Hi Friends,
I have 1 issue in case of my client.
We are using ECC6.0. Document splitting is also active.
My document in GL view is not balanced i.e.Total of Dr. items is not matching with total of Cr items.
Kindly help.
Thanks & Regards
Hi
Please check wheather you have done below mentioned configurations regarding Document splitting
1)Activate Document Splitting
IMG > Financial Accounting (New) > General Ledger Accounting (New) > Business Transactions > Activate Document Splitting
2)Classify G/L Accounts for Document Splitting
IMG > Financial Accounting (New) > General Ledger Accounting (New) > Business Transactions > Classify G/L Accounts for Document Splitting
3)Define Zero-Balance Clearing Account
IMG > Financial Accounting (New) > General Ledger Accounting (New) > Business Transactions > Define Zero-Balance Clearing Account
4)Define Document Splitting Characteristics for General Ledger Accounting
IMG > Financial Accounting (New) > General Ledger Accounting (New) > Business Transactions > Define Document Splitting Characteristics for General Ledger Accounting
5)Define Document Types for General Ledger View
IMG > Financial Accounting (New) > Financial Accounting Global Settings (New) > Document > Document Types > Define Document Types for General Ledger View
6)Define Document Types for Entry View in a Ledger
IMG > Financial Accounting (New) > Financial Accounting Global Settings (New) > Document > Document Types > Define Document Types for Entry View in a Ledger
7)Define Document Number Ranges for General Ledger View
IMG > Financial Accounting (New) > Financial Accounting Global Settings (New) > Document > Document Number Ranges > Documents in General Ledger View > Define Document Number Ranges for General Ledger View
Cofirm that the mentioned cofigurations Regarding Document Splitting have done properly
Regards
Praveen P C
Similar Messages
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Bapi for Debit/Credit Note data
Hi All,
Can someone help me finding an standard BAPI for getting the Debit/Credit note history of a customer.
Thanks in Advance,
Abhi.......Raj you can try with these also:
use...
'BAPI_CRED_MEMO_CREATEFROMDAT2'
data: con_cr_memo_bus_obj like BAPIUSW01-OBJTYPE value 'BUS2094'.
CALL FUNCTION 'ZBAPI_CRED_MEMO_CREATEFROMDAT2'
EXPORTING
ORDER_HEADER_IN = bapi_hdr
business_object = con_cr_memo_bus_obj
convert = 'X'
IMPORTING
SALESDOCUMENT = bapi_salesdoc
TABLES
return = bapi_ret_tbl
ORDER_ITEMS_IN = bapi_itm
ORDER_PARTNERS = bapi_prtnr
ORDER_ITEMS_inx = bapi_itm_out
order_schedules_in = bapi_schd_lin
order_text = bapi_text.
AND in the cloned ZBAPI above in SE37/80, add this Importing parameter: BUSINESS_OBJECT LIKE BAPIUSW01-OBJTYPE
Please have a look in older topics:
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Also:
Did you try BAPI_INCOMING_INVOICE_CREATE with DOC_TYPE (CREDIT MEMO) field in BAPI_INCINV_CREATE_HEADER.
Amit. -
Help - Debit & credit note creation scenarios.
can anyone help me learning Debit & credit note creation scenarios.any online manual can be of much helpful.immediately required.
thanks in advance.
Sincerely
Ajith.Hi Ajith,
Check this out
Re: Need to know a BAPI for Debit Note Creation
BAPI for credit/debit memo?
Regards,
Santosh -
Miro debit/credit note and subsequent debit/credit
Dear all,
May I know under what circumstances we use debit/credit note and
under what circumstances we use subsequent debit/credit
Need advice.
ThanksHi,
A subsequent debit/credit arises if a transaction has already been settled, and a further invoice or credit memo is received afterwards.
A subsequent debit/credit changes the total invoice value of a purchase order item; the total invoice quantity remains unchanged. Therefore, only a value-based update of the purchasing transaction takes place. There is no quantity-based
update.
1. Subsequent Debit :-You must enter an invoice as a subsequent debit if a purchase order item has already been invoiced and further costs are now incurred. (Example: A vendor has inadvertently invoiced you at too low a price and then sends a
second invoice for the difference.)
2. Subsequent Credit :- You must enter a credit memo as a subsequent credit if a purchase order item was invoiced at too high a price and you have now received a credit memo. (Example: A vendor has inadvertently invoiced you at too high a price and then sends a credit memo for the difference.)
If you enter a subsequent debit/credit, the system suggests the entire invoiced quantity, but no value. The maximum quantity that you can subsequently debit or credit is the quantity that has already been invoiced. You can only enter a subsequent debit/credit for a purchase order item if an invoice has already been posted for this item.
A subsequent debit/credit cannot refer to a particular invoice.
Subsequent debits and credits are listed separately in the PO history.
3. Credit Memo :- You usually receive a credit memo from a vendor if you were overcharged. As is the case for invoices, credit memos refer to purchase orders or goods receipts.
You post a credit memo if too large an amount has been invoiced. When you post the credit memo, the total invoiced quantity in the PO history is reduced by the credit memo quantity. The maximum quantity you can make a credit for is the quantity that has already been invoiced.
In the same way as the corresponding goods receipt is expected or posted for the invoice, in the case of a credit memo, the system assumes that the credit memo belongs to a return delivery or reversal of the goods receipt. This means that the credit memo is settled using the GR/IR clearing account.
Regards,
Pardeep Malik -
Debit & credit note for vendors
Hi,
Please tell me how to post debit and credit note for vendors( T-code) and how to take a voucher print of debit note, Because we are not able to find the particular correspondence for debit note in OB78.Please assist.
Regards,
DHi,
Please any one help me where should I write the narration for cash journal scrren(FBCJ).If I write it in the addit text but it is not comming in the printing vouchar,
Regards,
D -
Debit/credit not showing correctly
Dear All,
I am making a report in which i have to show debit and credit of Actual General Ledger. I am using table FAGLFLEXA-TSL for showing debit and credit . Here I have to put debit in one column and credit in another column. So I wrote the code -
SELECT belnr bukrs gjahr budat INTO CORRESPONDING FIELDS OF TABLE it_bkpf FROM bkpf
WHERE belnr = doc_no
and bukrs = com_code
AND gjahr = year.
SELECT docnr racct tsl drcrk bschl INTO CORRESPONDING FIELDS OF TABLE it_faglflexa FROM faglflexa
FOR ALL ENTRIES IN it_bkpf
WHERE docnr = it_bkpf-belnr.
LOOP AT it_faglflexa INTO wa_faglflexa.
READ TABLE it_bsak INTO wa_bsak WITH KEY BELNR = wa_faglflexa-docnr.
READ TABLE it_ska1 INTO wa_ska1 WITH KEY saknr = wa_faglflexa-racct.
* wa_final-dmbtr = wa_bseg-dmbtr.
IF wa_faglflexa-bschl = '50' AND wa_faglflexa-drcrk = 'H'. " For Debit wa_faglflexa-drcrk = 'H' AND
wa_final-debit = wa_faglflexa-tsl.
endif.
IF wa_faglflexa-bschl = '25' AND wa_faglflexa-drcrk = 'S'. " For Credit wa_faglflexa-drcrk = 'S' AND
wa_final-credit = wa_faglflexa-tsl.
ENDIF.
wa_final-lifnr = wa_bsak-lifnr.
wa_final-racct = wa_faglflexa-racct.
wa_final-txt50 = wa_ska1-txt50.
APPEND wa_final to it_final.
ENDLOOP.
But debit and credit not coming correctly. Please help me to solve the issue.
Thanks,
With regards,
Tripod.Hi I don't know why you have not clear wa_final after appending to it_final, so I did bolow change, please check.
Here while looping it_faglflexa, all the time it_final gets appended.
If you won't clear wa_final then entries of previouse entry may get mixed up.
Please try below code.
SELECT belnr bukrs gjahr budat INTO CORRESPONDING FIELDS OF TABLE it_bkpf FROM bkpf
WHERE belnr = doc_no
and bukrs = com_code
AND gjahr = year.
SELECT docnr racct tsl drcrk bschl INTO CORRESPONDING FIELDS OF TABLE it_faglflexa FROM faglflexa
FOR ALL ENTRIES IN it_bkpf
WHERE docnr = it_bkpf-belnr.
LOOP AT it_faglflexa INTO wa_faglflexa.
READ TABLE it_bsak INTO wa_bsak WITH KEY BELNR = wa_faglflexa-docnr.
READ TABLE it_ska1 INTO wa_ska1 WITH KEY saknr = wa_faglflexa-racct.
* wa_final-dmbtr = wa_bseg-dmbtr.
IF wa_faglflexa-bschl = '50' AND wa_faglflexa-drcrk = 'H'. " For Debit wa_faglflexa-drcrk = 'H' AND
wa_final-debit = wa_faglflexa-tsl.
endif.
IF wa_faglflexa-bschl = '25' AND wa_faglflexa-drcrk = 'S'. " For Credit wa_faglflexa-drcrk = 'S' AND
wa_final-credit = wa_faglflexa-tsl.
ENDIF.
wa_final-lifnr = wa_bsak-lifnr.
wa_final-racct = wa_faglflexa-racct.
wa_final-txt50 = wa_ska1-txt50.
APPEND wa_final to it_final.
clear wa_final. " added
ENDLOOP. -
Outputs - Cash/Bank/Journal Vouchers Debit/Credit Note
Hi Gurus,
Please tell me, how to get outputs or print layouts of above mentioned Vouchers?
Do i need to configure in the system?
Kindly revert asap
Thank Youyeah, you need to configure in the system if you want from system
Through Correspondence.
Please check correspondence
Thanks -
Allow manual price entry in Debit/Credit memo request but not in STD Order
The same pricing procedure is used for Standard order and Debit/Credit say ZRVA01.
All condition types in ZRVA01 is set to "D" - not possible to process manually in V/06 since business requirement is not allow for manual pricing in sales order creation.
When the Debit/Credit note is created(despite of create w/ or w/o reference to billing document), we need to have the user be able to overwrite the price value, able to delete condition type Surcharge, Discount since in some cases for the credit note, the original price might be too high and we only need to credit the customer for the wrong price.
Question is how to allow 'no limitation' (change with can be made, field Manaual entries in V/06) for all condtion types in pricing procedure but only for Debit/Credit memo request ?Thank you all, but if I create new condition to allow manual, how could I overwrite or delete some non relevant condition type in credit note
i.e. in STD order we have ZPR0 (base price), ZD01(discount), ZS01(surcharge) and we found out that the ZPR0 and ZS01 was over charged, hence, we need to issue the Credit note to the customer, when create a credit memo request, the user will be able to change the value in ZPR0 and ZS01 and be able to delete ZD01 (as it is non relevant for credit note). How such the new condition type would applied? -
ORA-12060: shape of prebuilt table does not match definition query
Oracle version: 11G Release 2
When Iam trying to create a Materialized view with on prebuilt table syntax I am facing the below issue.
Create table sample_table as select col1,col2,col3 from sample_view;
table created.
Create Materialized view sample_table on prebuilt table refresh complete on demand as
select col1,col2,col3 from sample_view;
I am getting the below exception
Error report:
SQL Error: ORA-12060: shape of prebuilt table does not match definition query
12060. 00000 - "shape of prebuilt table does not match definition query"
*Cause: The number of columns or the type or the length semantics of a
column in the prebuilt table did not match the materialized
view definition query.
*Action: Reissue the SQL command using BUILD IMMEDIATE, BUILD DEFERRED, or
ensure that the prebuilt table matches the materialized view
definition query.
How to resolve this issue?SQL> create table sample_table as
2 select owner, table_name, tablespace_name
3 from dba_tables
4 where rownum < 11;
Table created.
SQL> Create Materialized view sample_table on prebuilt table refresh complete on demand as
2 select owner, table_name, tablespace_name
3 from dba_tables;
Materialized view created.What issue?
Which leads me to ask what version of Oracle you have because we don't know.
SELECT *
FROM v$version; -
Revaluation run (MRNB) v/s Subsequent Debit / Credit (MIRO)
Hello Experts
We are working on ECC 6.0.
I'am aware how to use MRNB & posting subsequent debit / credit note through MIRO.
I want to know when to use MRNB in comparison to Subsequent Debit / Credit?
Suppose vendor has suppiled certain goods at Rs 100 per unit. Invoice have already been posted against the GRs. Now the vendor asks for additional Rs. 2 per unit.
In such a scenario should MRNB or Subsequent credit is to be posted?
I've noticed that when MRNB is used material MAP remains unaffected unlike posting a Subsequent Credit / Debit. Why it remains unaffected during MRNB run? If the material price is changed then its impact should also come on inventory which doesnt happen in MRNB.
For both the cases is excise claiming to be adjusted through J1IH manually ?
Regards
KapilHello,
Subsequent Debit and Credits
After an Invoice is successfully posted and the transaction is completed, Vendor approaches with additional amount invoice or correction in Invoice.You would like to post this additional invoice with reference to the original PO and item. Subsequent Debit / Credit functionality allows you to capture this difference without canceling original invoice.
Please check this link
http://help.sap.com/erp2005_ehp_03/helpdata/EN/a8/b99890452b11d189430000e829fbbd/frameset.htm
Regards,
Shailesh -
Image on monitor window does not match red playhead as it moves
While editing a movie, imported slides do not match the monitor view. As the red playhead moves along to the right, when a slide changes the image on the monitor remains on the previous slide. After about 15 secs the next slide appears, but briefly then it's on to the next slide.
This is annoying. I have tried everything I can think of to overcome this (eg rebooted, pulled the plists, varied length of slides, started new movie etc). Fortunately, it does not happen with imported movies from the video camera. I can overcome the problem by placing transitions between all the slides, eg use a one-frame cross-disolve, but I'd rather not have to trick it this way. Does anyone have any ideas on this please? Thanks,
KeithI also had the same problem. I have discovered that it is due to the upgrade of Quicktime. To reinstall an older version of Quicktime is quite tricky but I have solved the problem. There is no need to uninstall Quicktime 7.6.6. as this will be done later during the installation of the earlier software. Try this: Download a copy of Pacifist. From www.mac.oldapps.com download a copy of Quicktime 7.6.4. Open Pacifist, drag the installer box icon of QT 7.6.4 onto the Pacifist window. Click open package. When asked click "Replace" check the "all" box. This will over-ride QT 7.6.6 replacing it with 7.6.4 and your problem should be solved. Good luck! Let me know how you get on, please.
-
Hi,
We received a credit note assigned to a purchase order. How can we post a corresponding credit goods receipt?
Thanks and regards
AparnaHI!
You can use T-code: FB65 and MIRO for Sub Debit/Credit note.(Creditnote)
regards,
Rup -
How do i set up my debit account information? so i can make purchases on the appstore. I keep running into errors and all my information is correct. I have read a bunch of forums saying that this is a giant problem and that i need tech support ot set up my charging information.
Hi...
Try here > iTunes Store: My credit card's security code or zip code does not match my bank's records
Billing policy is the same for both the Mac App and iTunes Stores. -
Your credit card does not match your bank's records
your credit card does not match your bank's records. appears at purchase in itunes store.
2 months with no solution on this. Nothing has changed with my bank at all. Yet apple was able to bill the same card for my mobile me acct. so the card does in fact work! I emailed and got what I already knew. see below, then my reply.
Dear Eric,
You can change your iTunes Store billing information at any time. When you update your credit card number or billing address through the iTunes Store, any equivalent information you might use with MobileMe, iPhoto, Aperture, or the Apple Store online is also updated.
To update your billing address or credit card number, follow these steps:
1) Make sure you're using the latest version of iTunes. It can be downloaded free of charge from the Apple website:
http://www.apple.com/itunes/download
Eric, installing the latest version of iTunes will not affect your library or any items in your account that you haven't downloaded.
2) Click this link: http://phobos.apple.com/accountSummary
iTunes will automatically launch and the sign-in dialog will appear.
3) If you are not already signed in, you will need to enter your iTunes Store account name and password and then click the Account Info button.
4) On your Apple Account Information page, click Edit Payment Information
Make the necessary changes. Your billing address should be exactly the same as the address on your credit card statement and with the United States Postal Service (click "Find a ZIP Code" at http://www.usps.com and follow the onscreen instructions). This is important, because even differences in punctuation, abbreviation, and capitalization can cause payment errors that might prevent you from using the iTunes Store.
5) When all of the information is up to date, click Done.
When you update your billing information, the iTunes Store places an authorization hold on your credit card to verify your account information. You might see this authorization request on your online statement. This is not an actual charge; it is simply a test to confirm that your credit card account is active and has credit available to accommodate transactions.
Authorization requests are automatically removed from your account by your financial institution. The amount of time it takes to remove authorization requests varies by financial institution. If you have any questions about the way your financial institution handles authorization requests, please contact their customer-service department.
Thank you for your time. If you have any other questions or concerns, regarding your iTunes Store account, Eric, please feel free to reply to this email. Have a great day.
Sincerely,
Timothy
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Please Note:I work Sunday 9:00 to 6:00 Tuesday and wednesday 9:00 to 6:00 Friday and Saturday 9:00 to 6:00 Central Standard Time
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
My reply
I've read the support pages through and through and have gone through all of these steps in the past. Nothing on my end has changed. This card has been used for approx three years now, never to have been edited. As stated... In the midst of all of this difficulty, you were able to bill the same card for my mobile me subscription. Which should technically not gone through due to the supposed billing info not matching my bank's records! So quite simply, my card does work, this is something on your end, not my bank.
And I did however change the type case to match my statement to no avail. This never made a difference in the past, but I tried it regardless.
After attempting things for two months, I am growing tired of trying to spend my money on Apple. I will try one more suggestion if one is available. After that, I have had great success with the amazon store and may have to flip over to them. My time is way too valuable to be troubleshooting a problem I did not create.
any specific help would be appreciated (please do not copy and paste tips from the support pages... been there)
EricAs a follow up to my last post, I thought I would offer you my customer service experience as I am hoping you can avoiding going through what I've been through and that this will save you some time.
I'm listing the discourse chronologically for your convenience:
Specific request: My credit card or billing information is not accepted
Details:
iTunes says my credit card information does not match my bank information and will not let me make purchases. I have updated my account information and I still cannot make purchases. I get the same message that my card does not match my bank's information- which it does.
Please help.
TrackID: 1--------------
Dear ----------,
Welcome to Apple iTunes Store Customer Support. My name is Snehashish.
I am sorry to hear that you haven't been able to make purchases on the iTunes Store with your credit card. I know this is frustrating, and I will try to provide as much information as I can to help you resolve it.
-----------, upon checking your account I find your credit card will be expired after this month. So you have to change it then. I suggest you to change it now or contact your credit card company as it is declined by iTunes.
The iTunes Store has been unable to verify an authorization from your credit card company. There are several possible reasons for this:
- Your credit card company's servers may have been busy. Trying again later may resolve the issue.
- Your card may not have been activated yet. If so, you will need to activate it.
- You may need to call your credit card company before the authorization is approved.
- You may need to ensure that you correctly located the credit card's security code. To see instructions for locating the security code, choose View My Account from the iTunes Store menu, sign in to your account, click Edit Payment Information, and then click the "What is this?" link next to the Security Code field.
- Your billing name or address does not match the address listed on your credit card statement. Any discrepancy in punctuation, abbreviation, or capitalization can cause errors, which might prevent you from purchasing from the iTunes Store. If you moved, or if your zip code changed recently, ask your credit card company to make sure its records are up to date and match exactly what you are entering as your billing information.
--------, please follow these steps to confirm or update your account information:
1) Go to the My Apple ID site at:
http://appleid.apple.com/
2) If the site is not displayed in your preferred language, click the Change Language link in the upper-right corner, type the name of your language in the field that appears, then click the Save button.
3) Click the "Manage your account" link.
4) Type your iTunes Store account name (which is your Apple ID) in the Apple ID field, type your password in the password field, then click the Sign In button.
5) Click "Addresses" in the left column.
6) Confirm or edit your information.
7) Click "Phone Numbers" on the left. Make sure the area codes and phone numbers are entered correctly in their respective fields.
8) Click Save Changes.
Once your information is updated, try placing an order on the iTunes Store again. If the iTunes Store still cannot obtain an authorization for your card, it means that your billing information is still incorrect, either with your credit card company or with its verification system, which may be handled by another company.
Fortunately, you may be able to make iTunes Store purchases with another payment method. For example, if PayPal accepts your credit card, you can use your PayPal account to buy from the iTunes Store. If you need more information about using PayPal on the iTunes Store, please let me know.
------, I hope this information is helpful. Thank you for your interest; I am pleased that you want to be an iTunes Store customer. Have a great day!
Sincerely,
Snehashish
iTunes Store Customer Support
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Follow-Up: 1----------------
Hello again,
I wanted to send a quick note to see if you are still experiencing any difficulties with the iTunes Store. Resolving your issue is important to me, so please don't hesitate to reply if you need any further assistance.
Sincerely,
Snehashish
iTunes Store Customer Support
Greetings Snehashish,
When I wrote my original ticket it was to address the issue of the fact I had already updated my credit card information and I was still receiving the error message of "my credit card not matching my bank information" in iTunes. Giving me instructions on how to update my account information was not helpful because I had already taken that step. So, no, my problem remains unresolved and I am unable to make any purchases in iTunes or update my iPhone.
Luckily, the item I was looking to purchase was available on Amazon digitally so I went ahead and bought it there without any problem whatsoever with my credit card- furthering the mystery and the enigma that is iTunes rejection of my credit card.
Please send the next step to resolve my issue or please forward my ticket to someone who can resolve this for me.
Thank you,
Dear ------------,
Welcome back to Apple iTunes Store Customer Support. This is Snehashish again.
I am glad to hear that your credit card works on another website. Some of our customer resolves this type of issue by removing credit card from their account, buy a free app and then re-add the credit card to account. I suggest you to try that.
---------, please delete the credit card information from your account:
1) Open iTunes and sign in to the iTunes Store.
2) Select "View My Account" from the Store menu.
3) Enter your password and click the View Account button.
4) Click the Edit Payment Information button.
5) Select "None" as the payment type.
6) Click the Done button at the bottom of the page.
After you select the "None" option, please attempt to download a free App from iTunes Store. Then sign out from your account and sign in back and re-add your credit card information.
--------, then, please follow these steps to confirm or update your account's information:
1) Go to the My Apple ID site at:
http://appleid.apple.com/
2) If the site is not displayed in your preferred language, click the Change Language link in the upper-right corner, type the name of your language in the field that appears, then click the Save button.
3) Click the "Manage your account" link.
4) Type your iTunes Store account name (which is your Apple ID) in the Apple ID field, type your password in the password field, then click the Sign In button.
5) Click "Addresses" in the left column.
6) Confirm or edit your information.
7) Click "Phone Numbers" on the left. Make sure the area codes and phone numbers are entered correctly in their respective fields.
8) Click Save Changes.
Once your information is updated, try placing an order on the iTunes Store again.
If you have further questions or concerns, please feel free to contact me again. Have a nice day, ----------!
Hello again Snehashish,
My address is confirmed and matches my bank account. I followed the steps as you directed with deleting my information downloading the free application and then re-entering my payment information. I continue get the error message that my credit card information does not match my bank's records. I have as of today called the bank and confirmed twice that my banking address is correct. The error is not happening on the banking side of the equation.
Please send the next step to resolve my issue or please forward my ticket to someone who can resolve this for me.
Thank you very much,
Dear -------,
Welcome back to Apple iTunes Store Customer Support. This is Snehashish again.
Thank you for your response. Upon reviewing your account I find you removed that credit card successfully. I suggest you to update that information to start purchasing. You can also use gift card as well.
--------, you can change your iTunes Store billing information at any time. When you update your credit card number or billing address through the iTunes Store, any equivalent information you might use with MobileMe, iPhoto, Aperture, or the Apple Store online is also updated.
To update your billing address or credit card number, follow these steps:
1) Make sure you're using the latest version of iTunes. It can be downloaded free of charge from the Apple website:
http://www.apple.com/itunes/download
Note: Installing the latest version of iTunes will not affect your library or any items in your account that you haven't downloaded.
2) Click this link: <link to launch itunes>
iTunes will automatically launch and the sign-in dialog will appear.
3) If you are not already signed in, you will need to enter your iTunes Store account name and password and then click the Account Info button.
4) On your Apple Account Information page, click Edit Payment Information
Make the necessary changes. Your billing address should be exactly the same as the address on your credit card statement and with the United States Postal Service (click "Find a ZIP Code" at http://www.usps.com and follow the onscreen instructions). This is important, because even differences in punctuation, abbreviation, and capitalization can cause payment errors that might prevent you from using the iTunes Store.
5) When all of the information is up to date, click Done.
When you update your billing information, the iTunes Store places an authorization hold on your credit card to verify your account information. You might see this authorization request on your online statement. This is not an actual charge; it is simply a test to confirm that your credit card account is active and has credit available to accommodate transactions.
Authorization requests are automatically removed from your account by your financial institution. The amount of time it takes to remove authorization requests varies by financial institution. If you have any questions about the way your financial institution handles authorization requests, please contact their customer-service department.
---------, if you have further questions or concerns, please feel free to contact me again. Have a nice day!
Despite already having the current version of iTunes, I re-downloaded the program and installed it on my computer. I logged into the link you sent me. I entered in my banking (again and without mistake) information exactly as it is on my billing information. I have now entered my credit card information correctly on iTunes repeatedly- it has not deviated nor changed and there has never been a mistake in my data entry. I have used this credit card at other locations and online stores without error and my banking and credit card information is correct.
I entered a credit card I DO NOT want to use in conjunction with my iTunes account and it was accepted without incident or error message. The problem is that the card I do want to use, that I NEED to use to make purchases on iTunes is not accepted. Both cards are issued through the same bank- one is debit and one is credit and they both link to the same bank account with the same home address. The debit card is being rejected and the credit card is accepted. My problem is not my address nor the account number as both have been entered correctly multiple times. iTunes is rejecting my particular card even though it is working and matches my bank information. This is the card I have always used to make purchases on iTunes and this error started when my old card expired and I attempted to update my account.
Every time I re-enter my credit card and try to make a purchase and I always get the following message:
"There are errors or omissions in the information. Please correct the indicated items: Your credit card does not match your bank's records. Please enter a US credit card and a matching billing address."
I have reset, re-downloaded, and re-entered everything on my end multiple times resulting in the same error from iTunes. I want to know what is happening with my account. If you do not have a solution then please escalate this ticket and please put me in contact with someone who can help me.
Thank you for your time,
I found my solution in the Apple Support Community. It had nothing to do with my information being incorrect. I do not require your assistance any longer.
My issue resolution was actual very simple and came from this page. iTunes has a bug where it will not accept your information but if you add your credit card under you account in the Apple Store and CONFIRM then it will appear in your iTunes account automatically. I could have saved hours of email, calls to the bank and stupid angst if I had looked this up instead of TRYING to use Apple Customer Support. I've learned my lesson. I just want you to know that iTunes is bugged and broken in this respect and no matter how many times you enter your information IT DOESN'T WORK. I hope this helps someone else.
Apple please tell your customer support people how to actually help instead of having them paste in worthless form letters on how to use a credit card with iTunes. Obviously it iTunes that is broken.
PLEASE FIX. -
Hi,
I replaced my old debit card with a new one. I tried to update my debit card number information. I'm pretty sure I put everything right but it showed that my credit card information does not match my bank's records. The bank has already verified my card is activated.How to Get Apps From the App Store Without a Credit Card
http://ipadhelp.com/ipad-help/how-to-get-free-apps-from-the-app-store-without-a- credit-card/
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
http://support.apple.com/kb/ht2534
Why can’t I select None when I edit my payment information?
http://support.apple.com/kb/ts5366
If None is not available - On your computer launch iTunes and click “iTunes Store” in the left navigation pane. Click the “down arrow” next to your name at the top right side of the page and click “Account.” Enter your username and password and click “View Account” to log into your account information. Next to your Payment Type, click “Edit.” Select the “None” button and click “Done.” Confirm that your card has been removed by returning to the Apple account information screen. Under Payment Type, it should say that there is no credit card on file.
iTunes Store: Changing your payment information
http://support.apple.com/kb/HT1918
iTunes Store Accepted Forms of Payment
http://support.apple.com/kb/HT5552
Cheers, Tom
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