Email Issue in GRC 10

Dear Expert,
Currently i am facing a strange issue regarding email notification and I am not sure where was the problem stuck even I have raised a message to SAP but till no any success.
In our case we are getting a notification and approval mail in user SAP Inbox (SBWP) but not to the external mailbox like outlook.
we have already configured SMTP server (SCOT) and even send some test mail from SAP and its working fine.
Your quick response will be appreciable.
Thanks,
Regards,
Soman

Hello Raghu,
We have configure SCOTT and also Schedule Job for INT(finished with No error).I have check CUP request mail is coming in SWBP inbox.... but it's not coming to outlook/lotus.
I have also sent test mail from SBWP ......that is working fine and it's also coming to outlook/lotus.
Please find ICM trace below downloaded from Transaction SMICM -> Goto -> Trace file
=============================================================================
sysno      00
sid        GD1
systemid   562 (PC with Windows NT)
relno      7200
patchlevel 0
patchno    45
intno      20020600
make       multithreaded, Unicode, 64 bit, optimized
profile
blrkec220748d\sapmnt\GD1\SYS\profile\GD1_DVEBMGS00_blrkec220748d
pid        2536
[Thr 4848] Mon Oct 10 19:08:56 2011
[Thr 4848] Mon Oct 10 19:09:05 2011
[Thr 4848] Parameter system/type has value: "ABAP"
[Thr 4848] started security log to file ./dev_icm_sec
[Thr 4848] ICM running on: blrkec220748d.ad.infosys.com
[Thr 4848] MtxInit: 30001 0 2
[Thr 4848] ***LOG IM1=> IcmInit, Startup (ICM&blrkec220748d.ad.infosys.com&2536&) [icxxman.c    1873]
[Thr 4848] IcmInit: listening to admin port: 65000
[Thr 4848] DpSysAdmExtCreate: ABAP is active
[Thr 4848] DpSysAdmExtCreate: VMC (JAVA VM in WP) is active
[Thr 4848] DpIPCInit2: read dp-profile-values from sys_adm_ext
[Thr 4848] DpShMCreate: sizeof(wp_adm)##43024#(2264)
[Thr 4848] DpShMCreate: sizeof(tm_adm)##5517056#(27448)
[Thr 4848] DpShMCreate: sizeof(wp_ca_adm)##64000#(64)
[Thr 4848] DpShMCreate: sizeof(appc_ca_adm)#64000#(64)
[Thr 4848] DpCommTableSize: max/headSize/ftSize/tableSize=500/16/584064/584080
[Thr 4848] DpShMCreate: sizeof(comm_adm)##584080#(1144)
[Thr 4848] DpSlockTableSize: max/headSize/ftSize/fiSize/tableSize=512/48/65600/90416/156064
[Thr 4848] DpShMCreate: sizeof(slock_adm)##156064#(104)
[Thr 4848] DpFileTableSize: max/headSize/ftSize/tableSize=3800/16/364864/364880
Thr 4848] DpShMCreate: sizeof(file_adm)##364880#(80)
Thr 4848] DpShMCreate: sizeof(vmc_adm)##40896#(2152)
Thr 4848] DpShMCreate: sizeof(wall_adm)##(41664/36752/64/192)
Thr 4848] DpShMCreate: sizeof(gw_adm)#48
Thr 4848] DpShMCreate: sizeof(j2ee_adm)#3936
Thr 4848] DpShMCreate: SHM_DP_ADM_KEY##(addr: 0000000002360050, size: 6930432)
Thr 4848] DpShMCreate: allocated sys_adm at 0000000002360060
Thr 4848] DpShMCreate: allocated wp_adm_list at 0000000002363030
Thr 4848] DpShMCreate: allocated wp_adm at 0000000002363220
Thr 4848] DpShMCreate: allocated tm_adm_list at 000000000236DA40
Thr 4848] DpShMCreate: allocated tm_adm at 000000000236DA90
Thr 4848] DpShMCreate: allocated wp_ca_adm at 00000000028B09A0
Thr 4848] DpShMCreate: allocated appc_ca_adm at 00000000028C03B0
Thr 4848] DpShMCreate: allocated comm_adm at 00000000028CFDC0
Thr 4848] DpShMCreate: allocated slock_adm at 000000000295E760
Thr 4848] DpShMCreate: allocated file_adm at 0000000002984910
Thr 4848] DpShMCreate: allocated vmc_adm_list at 00000000029DDA70
Thr 4848] DpShMCreate: allocated vmc_adm at 00000000029DDB20
Thr 4848] DpShMCreate: allocated gw_adm at 00000000029E7AF0
Thr 4848] DpShMCreate: allocated j2ee_adm at 00000000029E7B30
Thr 4848] DpShMCreate: allocated ca_info at 00000000029E8AA0
Thr 4848] DpSesCreateTable: attached session table at 0000000001BD0050 (len=161328)
Thr 4848] DpRqQInit: use protect_queue / slots_per_queue 0 / 2001 from sys_adm
Thr 4848] MPI: dynamic quotas disabled.
Thr 4848] MPI init: pipes=4000 buffers=1279 reserved=383 quota=10%
Thr 4848] Mon Oct 10 19:09:06 2011
Thr 4848] CCMS: initialize CCMS Monitoring for ABAP instance with J2EE addin.
Thr 4848] CCMS uses Shared Memory Key 73 for monitoring.
Thr 4848] CCMS: SemInMgt: Semaphore Management initialized by AlAttachShm_Doublestack.
Thr 4848] CCMS: SemInit: Semaphore 38 initialized by AlAttachShm_Doublestack.
Thr 4848] CCMS: AlInitGlobals : alert/use_sema_lock = TRUE.
Thr 3856] IcmProxyWatchDog: proxy watchdog started
Thr 4848] IcmCreateWorkerThreads: created worker thread 0
Thr 4848] IcmCreateWorkerThreads: created worker thread 1
Thr 4848] IcmCreateWorkerThreads: created worker thread 2
Thr 4848] IcmCreateWorkerThreads: created worker thread 3
Thr 4848] IcmCreateWorkerThreads: created worker thread 4
[Thr 4848] IcmCreateWorkerThreads: created worker thread 5
[Thr 4848] IcmCreateWorkerThreads: created worker thread 6
[Thr 4848] IcmCreateWorkerThreads: created worker thread 7
[Thr 4848] IcmCreateWorkerThreads: created worker thread 8
[Thr 4848] IcmCreateWorkerThreads: created worker thread 9
[Thr 4928] IcmWatchDogThread: watchdog started
[Thr 5288] IcmMpiWatchDogThread: MPI watchdog started
[Thr 1320] HttpISubHandlerAdd: Added handler HttpFileAccessHandler(000000000057A3A0), slot=0, flags=4098) for /sap/public/icmandir/,
[Thr 1320] Mon Oct 10 19:11:33 2011
[Thr 1320] ISC: created 400 MB disk cache.
[Thr 1320] ISC: created 50 MB memory cache.
[Thr 1320] HttpISubHandlerAdd: Added handler HttpCacheHandler(000000000057A4A0), slot=1, flags=12293) for /, active: 1, table 000000
[Thr 1320] HttpExtractArchive: files from archive D:\usr\sap\GD1\DVEBMGS00\exe/icmadmin.SAR in directory D:/usr/sap/GD1/DVEBMGS00/da
[Thr 1320] HttpISubHandlerAdd: Added handler HttpAdminHandler(000000000057A520), slot=2, flags=36869) for /sap/admin, active: 1, tab
[Thr 1320] HttpISubHandlerAdd: Added handler HttpModHandler(000000000057A5A0), slot=3, flags=12293) for /, active: 1, table 00000000
[Thr 1320] CsiInit(): Initializing the Content Scan Interface
[Thr 1320]            PC with Windows NT (mt,unicode,SAP_CHAR/size_t/void* = 16/64/64)
[Thr 1320] CsiInit(): CSA_LIB = "D:\usr\sap\GD1\DVEBMGS00\exe\sapcsa.dll"
[Thr 1320] Mon Oct 10 19:11:35 2011
[Thr 1320] HttpISubHandlerAdd: Added handler HttpAuthHandler(000000000057A620), slot=4, flags=12293) for /, active: 1, table 0000000
[Thr 1320] HttpISubHandlerAdd: Added handler HttpSAPR3Handler(00000000010B1260), slot=5, flags=1052677) for /, active: 1, table 0000
[Thr 1320] Started service 8000 for protocol HTTP on host "blrkec220748d.ad.infosys.com"(on all adapters) (processing timeout=3600,
[Thr 4720] Mon Oct 10 19:11:36 2011
[Thr 4720] HttpExtractArchive: files from archive D:\usr\sap\GD1\DVEBMGS00\exe/ITS.SAR in directory D:/usr/sap/GD1/DVEBMGS00/data/ic
[Thr 1320] Mon Oct 10 19:11:39 2011
[Thr 1320] IcmNetCheck: network check passed without detecting problems
[Thr 3532] Mon Oct 10 19:12:21 2011
[Thr 3532] *** WARNING => DpDecodeContextKey: received cookie from restarted server >N6ffb78ax1XDKuFAF2M1VA_RVg5srovVNP7t9UWg< [dpxx
[Thr 3532] *** WARNING => DpDecodeContextKey: received cookie from restarted server >N6ffb78ax1XDKuFAF2M1VA_RVg5srovVNP7t9UWg< [dpxx
[Thr 5216] Mon Oct 10 19:25:32 2011
*[Thr 5216] *** ERROR => HttpPlugInHandleNetData: server: premature EOS (0/0) in request [http_plg.c   1971]*
*[Thr 3592] *** ERROR => HttpPlugInHandleNetData: server: premature EOS (0/0) in request [http_plg.c   1971]*
[Thr 5216] Tue Oct 11 13:37:45 2011
*[Thr 5216] *** ERROR => HttpPlugInHandleNetData: server: premature EOS (0/0) in request [http_plg.c   1971]*Thanks,
Thanks
Jagat
Edited by: JagatBir Singh on Oct 13, 2011 10:13 AM

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