Hi can you help the sound is not working on my Mac I have went into settings and there are no option for interal speaker help

Hi can you help the sound is not working on my Mac I have went into settings and there are no option for interal speaker help

Read the documentation at the links.  They won't hurt your data. 
Basically smc reset is shutdown, pull your plug for 15 seconds, plug it back in, wait 5 seconds, and reboot.  Harmless to you.  Resets the smc.
Pram reset is similar but you need to push commnd-option-P-R after the boot chime.  Read what does.
smc and pram reset

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