HP Envy 23 touchscreen issues

Just purchased an HP Envy 23-d284 TouchSmart system a few days ago, and the touch screen started going haywire yesterday. It acts as though someone/something is constantly touching the screen, which causes the screen to react by giving context/right-click menus. Even at startup, while in the Start page, the first icon flashes with a check mark (as though it is being selected) and the bottom bar (unpin/uninstall options) flashes as well.
Once I'm on the desktop, I can't do anything since everytime I attempt to type or click on an icon, the context menu presents itself and overrides my selection.
I have cleaned the screen, done a full system restore, and ran a system scan with Windows Defender (Norton has been removed). No issues anywhere that I can find, and haven't seen anyone else out there with a similar complaint. Ideas?
Thanks.

Hi,
I purchased an HP Envy in October 2013 and mine is doing the same thing. I have called technical support and they installed some drivers, but it has not helped. My computer also acts like it has a mind of its own. I'd like to get this resolved before the warranty runs out.
Did you get any resolution on yours?
Thanks,

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Hi @gudapati
Welcome to the HP Support Community! I see that you are have some questions regarding the Global Warranty. Here is an FAQ on the Global Warranty. If you have any further questions about your warranty or if the product is supported in India contact HP Support in India. Here is their contact information.
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Is anyone else having problems with the touchscreen since installing IOS 5.1? It seems like the calibration is off.
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Sorry -- no fixes for you but I, too, am experiencing this problem with my iPod Touch 4th gen. I even did a restore and reinstall from iTunes to see if there had been in installation issue (I had an installation issue over wi-fi where the Apple logo appeared with an empty progress bar for most of an hour). After a couple of re-boots it finally kicked in but with the touchscreen issue. The restore didn't resolve anything. Kinda got a gut feel like the updates for the Ipad 3 screen resolution is what is causing the problem on the small screen of the iPhone/iPod. My iPad 1 isn't having any issues. I don't know if my wife's iPod is problematic or not. Both her iPad 1 and iPod 4 were updated last weekend but haven't heard any reports.

Taken Aback- touchscreen issue

I have enjoyed and supported this company's products and services for some time. So, today when I inquired with tech support about my touchscreen issue (non working band of the screen ..the 456 area on the dialpad)...I was taken aback at the very least that I should send my phone in for repair and then PAY for a loaner. hmmm..I just paid 700 for a phone that is now handicapped two months later by what seems to be a common issue, accourding to the forums, and I should fork over some more $$$? Principle alone may make me dust off my Blackberry.

carsten.s wrote:
these kind of comments are just besides the point. there is a degree of company loyalty that is ok, but this is a clear shortcoming of Apple's understanding of the mobile market. I am a huge Apple fan (have had Macs for more than 20 years, I had a Newton, and now the iPhone), but I have also had about 30 mobile phones over the last 15 or so years. And I have to say that I have never had a phone before that broke, that needed repair. Or that broke just by falling down (that is what happened to my iphone, one fall out of 1.5 feet and the screen is cracked). What Apple has to understand is that the mobile phone market is not the computer market. Phones have to work and have to survive some everyday punishments, otherwise they are just nice looking but otherwise useless devices. Just take a look at Palms and Blackberrys, the thing about them is that they work, just like Nokias and in the past Ericsson's.
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Very Strange Touchscreen Issue

I recieved and activated my new 8GB iPhone about two days ago and it worked great up until just a few hours ago. I am experiencing the known issue of the bottom 1/2 inch or so of the touchscreen not responding to my touch, which in turn is affecting a lot of main elements of the phone such as SMS, e-mail, iPod, etc. Among that issue, I also encountered a very strange occurrence whilst I was testing the 'dead zone' on my iPhone: Certain sections of the dead zone work if I hover my finger about 2 -3 centimeters from the screen. It is a very strange thing but true, lol. I can even capture video footage of this if it's necessary.
Since I bought my iPhone from an AT&T store, should I return it to them for a new one on the spot or should I do it through Apple? I hope it doesn't come down to the latter since I do not live anywhere near an Apple Store (New Orleans, LA) and I just switched from T-Mobile to AT&T so I'd really hate to purchase a cheap temporary phone while my iPhone is being replaced/fixed.
Edit: Have a Merry Christmas, everyone!
Message was edited by: Fiyerstorm

I just talked to Apple Support and they are going to repair it for me, it's just I need to wait til Friday since I am broke from Christmas! Once I get paid, then I can dish out the 30 dollars to get a rental iPhone to hold me over. The restore temporarily fixed the touchscreen issue since it happened again hours later.
Also, nobody I know who would have a spare AT&T phone doesn't come to mind so I can't just borrow a phone and start the repair process now, but the wait isn't too bad. At least they do not limit the iPhone rental to just physical Apple Store customers!
Thanks for the help, folks. :V

Z10 Touchscreen Issues - Possible Solution?

A few months back my Z10 touchscreen became unresponsive. I could not find a solution, so I purchased a new Z10. Recenty I dropped the new Z10 in water...so, still in posession of the old unresponsive Z10, I decided to give it another try. I put my sim card in, and the new battery that came with the new phone. VOILA! Works like a charm. Try replacing your battery. i wish I had known this months ago, could have saved myself spending $200 on a new phone upgrade.

I'm happy for your positive outcome but I would argue that the battery was not the culprit. Sure, it appears that it was but exchanging batteries to correct a touchscreen issue is not something we would have suggested; I'm sure this is just coincidence.
Whatever the situation, you now have a Z10 in perfect working order. Thank you for sharing your experience with us.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Za touchscreen issues

I recently bought a Z1 and i found an annoying touchscreen issue that might be a software bug.
If i put my Phone on a flat surface the touchscreen does not respond wel. It detects taps that are not there. Unlocking Phone with strong pattern lock is almost impossible.

Test your phone
https://play.google.com/store/apps/details?id=com.sonymobile.androidapp.functiontester
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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I recently sent my new 16GB wifi iPad to Apple due to some touchscreen issues I was having. Upon receiving the iPad, Apple did testing on it and concluded that they could not reproduce the issue. The problem was that there was a ½" portion of the touchscreen not responding to touch. I got back my original iPad unaltered and immediately set it up as a new iPad on my computer and tested it using the Adobe Ideas app to ensure the touchscreen was working properly. The same issue is occurring as was before sending it in. It was recommended that I make a youtube video of the issue and post it on this board to get help in fixing the problem.
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Just take it to the Apple store genius bar. The video / demo you showed should be more than enough to have it addressed on the spot.

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I have an HP TouchSmart 320-1030 that I upgraded from Windows 7 to Windows 8. I have had similar issues at various times.
1. Believe it or not, some of the calibration issues I experienced in the past were actually caused by Microsoft's calibration tool! Undoing the calibration helped. To do that:
Move the mouse pointer to the lower left corner of the screen, right-click, and select Control Panel from the menu.
Click Hardware and Sound.
Click Tablet PC Settings.
On the Display tab of Tablet PC Settings, click Reset (if the Reset button is grayed-out, that means there is no data to undo.)
When prompted, click Yes to allow Microsoft's Digitizer Calibration Tool to make changes to your computer.
2. To get my touch screen to work after upgrading to Windows 8, I had to disable my graphics card.
You will find the instructions on how to do that in this HP support document (the fourth set of instructions under Touch screen doesn't work after upgrading to Windows 8):
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03488148#N690
I hope this helps.
~Lil.Liebe
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Click Accept as Solution on a reply that solves your issue to help others in search of answers.

HP Envy Touchscreen Issues

Hi all. First off, I'm on a HP ENVY TouchSmart m6-k015dx Sleekbook, Windows 10. I've had it for two years now. A while back, it fell off of my bed in college but I didn't have any trouble with it until recently.
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Hi,
I purchased an HP Envy in October 2013 and mine is doing the same thing. I have called technical support and they installed some drivers, but it has not helped. My computer also acts like it has a mind of its own. I'd like to get this resolved before the warranty runs out.
Did you get any resolution on yours?
Thanks,

Touchscreen Issue envy15 j040tx

I have envy15 j040tx. After purchase i updated some directx files but after performing that i experienced some ghost touches on touchscreen and now it does not happen. But the problem which remains is that 1 inch strip from left corner does not work properly. If anybody can provide me with some help, ill be very grateful.

Hi Shayan7,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP ENVY TouchSmart 15-j040tx Notebook and an update that has cause issues. Here is a link to perform a system restore. You can restore it to a previous point when it was working correctly.
Hope this helps.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Envy 17334 Touchpad issues

I wanted to let you know these are the things my touchpad has been doing:
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-Randomly opens up windows that the arrow hovers over but I don't click on.
-Jumps around.
-Makes the window half screen.
-And just now when I logged on the slight tap on the left side doesn't work anymore and I have to click it all the way for it to take action. Last week the right click didn't work.
I have noticed that when you right click on the button on the lower right bar that looks like a index finger (says HP Control Zone when hovering over it) that if I go to Pointing Device Properties, then HP Control Zone Settings and click on Reset Devices, then click OK, that it worked just fine, but I have to do it EVERY time I log in to the computer, and then this last time when logging on, everything worked fine EXCEPT the left side light tap doesn't work: I have to click once hard instead of soft tap to get it to work when wanting to open up something.
I Googled problems people are having that are just like the ones I am having with the touchpad on the Envy and I have to say that this is quite frustrating and I'm scared I'll have the same results they have had, which with all of the things they tried -- only a few people seemed to have success with what troubleshooting techinques that were suggested to them. Some have actually even exchanged and gotten brand new computers and then had the SAME PROBLEM!?? Is this because the touchpad is a relatively new design and not perfected? I just bought this computer and like everything about it except obviously this problem -- A regular mouse works just fine, but I can't use a mouse most of the time because this computer will be used while travelling which I will be doing a lot of. HELP! If I send it in do be worked on will it even help as some of the people I've seen online are saying they are still experiencing problems.

Hi @ray-and-kitty ,
Thank you for visiting the HP Support Forums and Welcome. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link to get the support number for your region. They will be happy to assist you immediately.
Thanks.
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Hello @bogarrity, and thanks for posting on the HP Forums!
I see you're running into connectivity and software issues. I'd be happy to help!
I am posting an HP Support documents below that will show you how to find which version of the Mac operating system you are using:
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Good luck and please let me know the results of your troubleshooting steps. Thanks again for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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I recently got an Envy 15 via America (I'm British, currently living in South Korea) and absolutely loved the thing up until this past week.
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Use a programme called GPU-Z (its free google for it) , to moniter your temps your other temps aren't that high, the cpu can take up to 90c before it shuts down, the harddrive is the most important and should be no more than 40c.

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Hi
I have an HPEnvy 13 notebook with the battery & slice battery it came with. I noticed recently that with the battery plugged in and the AC adaptor connected it would say "plugged in, not charging" and it would never power on when using battery only. I tried this with every combination of main battery, slice and main+slice.
The batteries slowly drained and are now unchargeable in this laptop. I tested the batteries in my mother's HP envy 13 and both the batteries worked OK. Neither of her batteries worked in my laptop but they DO in hers.
I've tried resetting the BIOS to defaults, tried hard resets - basically I've tried following all advice on the HP site that I can see to resolve this. The battery checker says all the batteries need replacing but the battery checker on the other envy says they are OK.
I have just spent £45 buying a brand new battery for this laptop and fresh out of the box, never been used, the HP battery checker says it needs replacing.
I think this is wrong. I think the laptop is at fault, all evidence suggests the batteries are good and it's only the laptop that's broken. I've checked all connectors, none are bent and all look clean (no dirt/tarnish buildup). I've also tried removing & reinstalling the ACPI drivers to no avail. Windows 7 is fully patched and up to date. The laptop does not generate any errors that I can see.
Please can someone assist? It's at the stage now where the notebook is useless as a laptop so I'm considering other options.
Many thanks

Hi davidc34,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see your notebook is not charging the batteries, but the batteries do charge when you install them in your Mom's Envy 13 . You took her battery and installed it in your Envy 13, but it did not charge either. You tested the batteries with your Envy and it said to replace them, but when you test the same batteries in your Mom's Envy they tested fine.
Having tested the batteries in this way, rules out the batteries themselves and brings us to the notebook.
I suggest calling HP support for assistance for your best course of action.
Please call HP technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. HP Technical Support Sitemap
Sparkles1
I work on behalf of HP
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