HT4528 I believe I have been charged for something that was not meant

How do I ask to void a purchase made by mistake

All sales are final, but you can try contacting the store support staff at http://www.apple.com/emea/support/itunes/contact.html who are very good at helping with these issues.

Similar Messages

  • TS1424 i have been charged for something that i did not purchase

    i have been charged for something that i did not purchase

    Nobody else has access to your account or devices ? If not then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I have to pay for something that was not my fault, nor Verizon's fault, but is an act of God/nature.  Why is that?

    As I stated above, "I have to pay for something that was not my fault, nor Verizon's fault, but is an act of God/nature.  Why is that?"  I had a hard time keeping my phone charged at one time, so I called/visited my local retailer of Verizon, and they ordered me a new battery (first step after cleaning my phone. Not like it was dirty anyways). Got a new battery, put it in, still same problem.  Would not charge...boo! So, I bring it back, and they order me a replacement phone, since it "is still under warranty, and insured".  When I first brought my phone in, the young lady said, "That is why it is not charging; it was the charger port, that is why it was not charging. It is as loose as a goose" So, that is why she ordered me a new one. 
         So, get the new phone, put "new battery" back in.  All is good, all of what, 2 maybe 3 weeks later.  Now it is doing the same thing again. Checked the charging port, it is fine.  Bring it in, to the store, and questioned the young man behind the desk, and find out why I was charged the $299.95(+taxes & s/h). He said, "it was because the old phone was because there was "corrosion" around the port."  Of course, there was not a single note of it being loose.  He continued, and said it was because it was there had to be a time where you spilled something on it, even if it was a drop of any kind of liquid. Or, you/ or someone else, had it in the shower with them."  (Really, a drop of liquid, or taking the phone with me in the shower?)  How I could I get a "drop" of liquid in it, if I had an Otter-box on it, or why would I take it in the shower with me?  I admit, I am not the sharpest tool in the shed, but, really? Come on now!
         Since, I have to now pay for it, I am kind ‘a wondering if anyone else has, or had the same problem with their phone (s).  My wife has the same phone and she has not had this same problem.  Makes me wonder.  Since, my phone is doing this again, if it is something that I am doing wrong with it or not.  So, now they have ordered me a new battery, and we will see if this will be a new fix, or "good bye to Verizon."  Any comments, or suggestions, please email wife and me, and let me know. Thanks and God bless.

    Don't really see how this would be an act of God/nature.
    Regardless, are you saying Verizon should have to pay for those, though?

  • TS1702 I have been charged for something I did not purchase twice on the same day!  I would like to speak with a human not a computer!  I am considering canceling my itunes account.  I need to speak with a human

    I need help with my account!  I need to speak with a real person!
    <Edited By Host>

    http://www.apple.com/support/itunes/
    We're all just users here like you.  It's also a very bad idea to post personal info like your phone number on a public board like this.  (I've referred this post to a Moderator to have it edited out for your security)

  • I have been billed for something I did not purchase.

    can someone please tell me how I inform itunes that I have been billed for something I did not purchase?
    it is not a big amount but the purchase was made at 4am and I was definately sound asleep!!

    Does anyone else know the password to your AppleID?  if you suspect your account has been compromised, then go and change your password at  https://appleid.apple.com in the manage section

  • I have been charged for apps i did not download

    I have been charged for apps Idid  not download.

    This happend to me too. 10:30 am on March 4 an app was purchased, using my store credit and charging the remaining amount to my bank. I don't even have a smart phone that has apps. I have sent a request to Customer Service. Itunes has a security problem.

  • HT1689 Who do I contact if I have been charged for something I haven't purchased?

    I recently checked my bank statements and I have noticed at least on 5/6 occasions I have been charged for things ranging from £11 to £2.99, I have only purchased one book during the whole time I have used apps. Who do I contact to sort this out? 

    I'm not sure what 'I do to know what' means, but you can view the purchase history on yoru account via your comptuer's iTunes : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
    If you don't recognise the charge, and nobody else has access to your account or devices and made it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT5622 I got charged for something that was free

    i was in the iTunes app and i was looking at some TV episodes and there was a free section. i clicked it and there were a bunch of episodes from the tv show "24" and i clicked download for the episodes that were available. then i went to the home page, scrolled down and there was about 3 dollers missing from the ballance that shows in the ios version of iTunes.
    i would really appreciate someone telling me how i can get that back or is there a way to restore that amount, becasue i clicked download for something that was free and didnt cost.
    HELP!!

    Please check your purchase history first to see if the download wasn't for free. Maybe the store credit balance wasn't up to date and refreshed with the free download.
    Steps to check purchases: http://support.apple.com/kb/ht2727

  • I have been billed for something that won't download

    I am trying to purchase the world pass for scribblenauts and it isjust spinning and I have been billed for it?.....has anyone else had this problem?.....is there something I need to do?

    Does anyone else know the password to your AppleID?  if you suspect your account has been compromised, then go and change your password at  https://appleid.apple.com in the manage section

  • TS1702 i have been charged for things i did not purchase

    i have charges in my email on things i have NOT rented bought and i cant reach a live person u make it impossible to track and work with apple with basically NO customer support! please help zero dk 30 is one i have never looked for and i bet there will b more please contact me.
    <Personal Information Edited by Host>

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • I've been charge for something that I did not authorize

    I have a charge on my account and on an email that I did not make I wasn't on the app when it went off I was on a complete different site when I recovered the email 

    Nobody else has access to your account or devices and may have made the purchase - also emails are sometimes delalyed in being sent (I sometimes don't get them until the following day). If not then you can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • How do I take my credit card off itunes store, I am being charged for stuff that was not approved by me!!

    I have charges on my account that were not approved by me, need to cancel my credit card on here and don't know how!!

    Yes.  Also go to http://www.apple.com/support/itunes and send an email regarding Billing Issues or Account Security to request a refund.

  • HT204088 i have been charged for something i didin't perchase

    has anyone noticed charges on their credit card statement from itunes but you never purchased anything?

    If you believe that your account has been hacked, then chamge your password and alert your credti card company - ask them about reimbursement.
    itunes has no telephone suuport.  If you would like to contact them, click Support at the top of this page, then click the link under Contact Us.

  • I was charged for something I did not buy on I tunes how do you fix this

    I have been charged for something from I tunes which I did not purchase actually 2 things

    iTunes Store: What to do if your account has been compromised

  • HT4009 I didn't receive my in app purchase of extra stars, but I have been charged for it!

    Using the Egg vs Chicken app yesterday I tried to purchased a bucket of stars in the app for $15.99, however, the stars didn't appear but I have been charged for them, twice! How do I go about getting a refund or getting the stars?

    Does the app have an IAP download option, and/or is there any help on the developer's website ?
    If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Maybe you are looking for