Keep getting error message when attempting to buy a song (Error 5002)
This error message seems to pop up with just this one song (says there is an issue with the iTunes store and that it is an unknown error) and it has not changed this status for a month now. I have the latest iTunes and there were no problems in updating/getting other songs from the store.
So what's up?
Thanks,
MH
Hey SDGardella,
Thanks for the question. I understand that you are receiving error 499 when attempting to download purchases from the iTunes Store. The following resource outlines this error message:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
"Error 499"
This alert occurs due to security software. Follow iTunes for Windows: Troubleshooting security software issues.
Thanks,
Matt M.
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