My subscription has expired and I want to cancel
My subscription has expired and I want to cancel it, each day I get an email from Adobe informing me my credit card information has been declined.. How do I cancel and remove the old credit card information?
This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
Similar Messages
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my Creative Cloud subscription has expired, and I assigned the monthly payment, but I can not open any progam creative cloud, I need help how to solve this problem
Carlos-
Start by signing out and back in to see if it will see the subscription:
How to sign in and sign out of creative cloud (activate/deactivate)
If the apps are installed fine and close after launch see this link:
CC applications close immediately after launch
If the problem is something different, please let us know the error you see or what is happening on the screen so we can advise you on a solution
Pattie -
I inadvertently installed the Adobe Acrobat XI Pro on my laptop as a trial. It has expired and I want to remove it and use the previous version that I had on the machine before the install which was a full version of Adobe Acrobat. Please provide me with the steps to complete this.
You can uninstall in the usual way (Control Panel). You will probably then need to reinstall the older version, which the trial most likely removed.
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My membership has expired and I want to renew at a lower level. Help!
Hello, I really just want to talk to a person. I was paying the 49.99 per month membership and I haven't gone beyond LR. So, I want to renew just LR and PS. I cannot seem to do this. HELP!
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN ) -
Payment issue and subscription has expired
I had some trouble with my rechargeable credit card on this month, there were not enough money to pay the monthly fee and now when I start my software I get a message saying that my subscription has expired and there are 23 days remaining.
Now everithing is ok with the card, I just want to know how can I pay the monthly fee and make the above error message disappear.
Is there a way to 'force' payment now?Hi pierluigimadonna,
Please try to license your software. Launch any creative cloud app and when it prompts the error " subscription has expired", click on license this software and sign in with Adobe ID and passowrd associated with creative cloud subscription.
In case if you get the same problem again, Please send me your Adobe ID via private message.
Regards,
Ashish -
I have problem that my credit card has expired and I want to register the new one and It will not accept it and it will tell me to contact iTunes support
Please help me to put my new credit cardClick here and request assistance.
(72154) -
I cannot use my Acrobat XI downloaded with my one year subscription. It tells me my trial has expired and i need to license it. but I have no serial number.
Rave,
I have the same problem. It says trial is expired, so I select the "sign in now" button. After sign in, it comes up with a place to enter a serial number. The only two other options are "back" and "next".
-Radfuehrer -
Hello, I have Acrobat XI Pro for which I pay by monthly subscription. Each month, for the past three months or so, at renewal time, I receive a note stating that my trial period has expired and I cannot open my Acrobat Files. I have telephoned three or four times each time this happens and have been told that the matter has been resolved - it has not! At one time I had paid inadvertently for three account for Acrobat XI Pro running at the same time - I only need 1. I'm afraid that I may have just opened a second account by mistake in order to open my files. I repeat, I only require one account. Would you please advise and assure me that this matter has finally been resolved and that I will no longer receive these notifications each month..
I don't work for Adobe but it seems to me you might be signing in to Acrobat with the wrong Adobe ID.
Check the Adobe ID you use in Acrobat.
Check this Adobe ID on Adobe's to make sure that it has an active subscription. -
I keep getting pop ups that say my subscription has expired? I have paid and have credit because this has happened before and i paid 3 times. Can I just buy a download instead of paying a monthly subscription?
We often find this happens when the wrong software gets run (so the subscription doesn't apply).
So,to start with what exactly is your subscription for - please check your account details and confirming email? -
I did a trial using one email, then purchased a subscription using a different email. Every time I try to open a downloaded app it tells me that my trial has expired and only offers me the option to purchase it. Any ideas how I can access the subscription I just paid for?
Sign out from Creative Cloud desktop application and Sign in with email ID using which you had purchased subscription .
https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Then launch CC apps and try to activate.
Still face issue , let me know -
My PC has crashed and I want to reinstall my Adobe Cloud subscription?
Hi Bakeris,
Navigate to Adobe website and reinstall CC again. Refer the knowledge base article giving installation instructions: http://helpx.adobe.com/creative-cloud/help/install-apps.html.
If after installation by any chance you get activation error please follow the steps mentioned in the knowledge base article: http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html.
Kindly let me know in case of any issue.
Regards,
Romit Sinha -
My mobile me expired and I want to use the same username for icloud. How?
My mobile me expired and I want to use the same username for icloud. How?
When I registered for me.com, they kept saying the my username is already taken which is true since I registered for [email protected] previously and the subscription has expired.
How can I get apple to delete my mobile me account completely?http://howto.cnet.com/8301-11310_39-20119371-285/how-to-transfer-your-mobileme-a ccount-to-icloud/
and
http://www.apple.com/mobileme/transition.html
should assist you in questions -
My subscription to Creative Cloud has expired and you have deactivated the paid features on my account. Do I need to resubscribe if I want to use InDesign,Photoshop and Illustrator? What are the paid features? thanks.
Do I need to resubscribe if I want to use InDesign,Photoshop and Illustrator?
Yes, it's subscription software.
You pay, you use. When you stop paying (or let the subscription expire), the software stops working. -
I already payed my montlhy subscription but I still can't open my programs without receiving a message saying that my membership subscriptions has expired. Whta happening?
Sign in, activation, or connection errors | CS5.5 and later
For anything else you have to contact support by web chat.
Mylenium -
Good afternoon! I purchased a few months the basics of adobe photoshop package with the CC and Lightroom, but has expired, and was made the annual package. What can I do to solve this problem. I have two weddings being edited and now I can not finish the work. I thank you.
Renew the subscription?
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