Offline Approval Problem-format of email in lotus notes is not poplulationg

Hi Gurus,
I am working on a support project now i have a problem in Offline approval .
the email in the approver inbox is not populating the correct values and i checked in the workflow side
in SWI1 it is populating correct values but in the lotus notes the email format is not good .it some filed s are filled with zeros.and i don't know how to get the link from SAP to lotus notes .
what are the transaction i can check?
and i also checked is they are using badi BBP_OFFLINE_APP_BADI but they are not using this badi and no implementation for this badi.can any one suggest me how to go foreword.
thanks
Channu Sajjan

Hi,
Use this Report
RBBP_NOTIFICATION_OFFAPP.
Regards,
Sachin

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Offline Approval problem

Hi All
If a Approver reports that he is not receiving E mails but able to see her workitems in Approver inbox what could be the problems?
1. If approver is not at all receiving mails what we can do?
2. If approver not receiving mails for certain work items?
3. If he is newly added resource how we can configure his uderid so that he will be able to approve work items from Email?
Thanks
Kamal

Hello Kamalakkannan
Check following link for offline approval settings for report [RSWUWFMLEC|http://help.sap.com/saphelp_srm40/helpdata/en/88/f7423b4ac8d506e10000000a11402f/content.htm]
Regards.
Laurent.

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TS1506 I have a problem opening some email attachments. They will not open in the mail application on an IPad Air

I recently upgraded from an iPad 1 to an Air. One of its main uses is to avoid printing volumes of papers for meetings, so the abilty to open attachments with mail is pretty important.
There are some attachments that will not open in the mail application on an iPad Air. Some in the same format do (docx). They do open in Mail on my MacBook, and iPad1, or if I go to webmail on any device including a Blackberry, so it is not a file corruption problem. The problem persists on different networks. Other emails from the same sender do work. It seems to be specifically related to IOS 7 or the Mail app. Quickview won't work, nor will opening with a range of Apps which report a file error.
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https://discussions.apple.com/thread/5992793?start=0&tstart=0
get a gmail account.
There are lots of ways of moving files.
A simple and popular way to copy files and share files among your devices.
https://www.dropbox.com/
"Box lets you store all of your content online, so you can access, manage and share it from anywhere. Integrate Box with Google Apps and Salesforce and access Box on mobile devices" Rated the most secure cloud storage by SkyHigh Networks.
https://www.box.com/
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https://itunes.apple.com/us/app/files-connect/id404324302?mt=8
Windows File server
http://itunes.apple.com/us/app/filebrowser-access-files-on/id364738545?mt=8
"Dukto is a simple application that allows you to share files between devices connected to the same (wireless) LAN network."
http://www.tidal.it/?page_id=309&lang=en
http://www.msec.it/blog/?page_id=11

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When receiving email, Thunderbird freezes and displays "Not Responding" in screen header. Adds popstate folder to account.

I'm running Thunderbird 31.6.0 on Windows 8.1 with BitDefender 2013.
PROBLEM:
When getting email, Thunderbird freezes and displays "Not Responding" in screen header.
When TB is closed then reopened, a popstate folder (popstate-1.dat) is added to account. A new popstate folder appears with each crash/freeze, and as long as they are not deleted, they pile up with unique numbers (popstate-1.dat, popstate-2.dat, etc.).
(see attached screenshot)
NOTE: I've included troubleshooting details below for all the fixes I tried, thinking it might be helpful to anyone who has a similar problem and is thinking about going down those paths. Ultimately, it seems that FIX ATTEMPT 5 is the winner.
==================================
FIX ATTEMPT 1:
Following the suggestion in this archived mozilla support post: https://support.mozilla.org/en-US/questions/1026288, I restarted Thunderbird in Safe Mode (Help > Restart with Add-Ons disabled...), checking the "Disable all add-ons" and "Reset toolbars and controls" and clicking "Make Changes and Restart" button.
In Add-Ons Manager, BitDefender Toolbar now appears to be disabled.
(see attached screenshot)
But the problem persists.
FIX ATTEMPT 2:
Following the suggestion in this archived mozilla support post: https://support.mozilla.org/en-US/questions/1016811, I clicked Help > Troubleshooting Information > Show Folder button. This opens a File Explorer window for 3I58b9dq.default (this is the "profile" folder) which contains panacea.dat and folderTree.json files.
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FIX ATTEMPT 3:
Following the suggestion in this mozilla support post: https://support.mozilla.org/en-US/questions/1044774, I restarted Windows 8.1 in safe mode with networking enabled (using these instructions: http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/.)
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QUESTION 1: I understand that troubleshooting is supposedly done best in safe mode — What might I do in safe mode to diagnose the Thunderbird problem?
FIX ATTEMPT 4:
This article https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#Symptoms, suggests that problems with Thunderbird associated with BitDefender can be solved by uninstalling and re-installing BitDefender.
Not really comfortable uninstalling and re-installing, I disabled Bitdefender (Settings button > Antivirus button > Shield tab > On-Access Scanning toggle Off) to see if that would work. It did not fix the problem.
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FIX ATTEMPT 5:
Create a Bitdefender Exclusion for the Thunderbird folder:
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THIS FIX DID THE TRICK! YAY!

FIX ATTEMPT #5 above did the trick, and now I see that it was the chosen solution for a similar post of the same problem at https://support.mozilla.org/en-US/questions/1044774

Problem while receiving a mail in blackberry using offline approval

Dear SRM Gurus,
We are working with SRM Server 5.5, SP08.
We are using offline approval functionality using Blackberry device. We
have observed that in an approval mail sent to blackberry, the approver
does not see hyperlink for "Approve by mail" or "Reject by mail" text.
However, when the same approval mail is checked on any other mail
application like gmail or yahoo, we are able to get an hyperlink and
approve the work item.
While execution of report "RBBP_NOTIFICATION_OFFAPP", we have selected
a checkbox "with approval links".
Kindly suggest, how can we rectify this problem. We will appreciate your immediate help.
Thanks in advance,
chandra sekhar
0062 081510685482

Hi
Yes, but for this you need have SAP MI (mobile infrastructure) configured in the landscape. MI is part of SAP NW. Integration of MI is possible with SRM2.0 and upwards.
For details refer -
http://service.sap.com/mobile - mobile procurement
Re: Shopping Cart approval process in SRM using Black Berry
Shopping Basket Approvals Through Blackberry
To change standard email text
Re: How can we change the standard email text?
There is a former thread dealing with text modification in the RBBP_NOTIFICATION_OFFAPP .
https://forums.sdn.sap.com/click.jspa?searchID=3694563&messageID=3714821
Configuration of Approval mails to Blackberry - Refer to the HELP links ->
http://help.sap.com/saphelp_srm40/helpdata/en/5a/af5eff85d011d2b42d006094b92d37/content.htm
Other related links ->
WF does not restart when requester accept changes
RBBP_NOTIFICATION_OFFAPP
Offline Approval: RBBP_NOTIFICATION_OFFAPP Vs RSWUWFMLEC
RBBP_NOTIFICATION_OFFAPP
Re: Offline approval
Re: Is it possible to action an approval work item sent to Lotus Notes mail
http://help.sap.com/saphelp_erp2005/helpdata/en/index_srmaddon.htm
WF-BATCH or not WF-BATCH....
Do let me know.
Regards
- Atul

SRM - Offline approval of shopping baskets (avoid automatic email)

Dear colleagues,
We are implementing SRM 5.0 and one of the key functionalities is the so-called "offline approval": the authorizer receives an email with the information of the basket he/she has to approve or reject. This email actually contains 3 links: one for approval, one for rejection, and another one to access the system (SRM).
When accepting or rejecting the shopping basket (that is, when clicking on any of the links for approval or rejection) the system automatically generates an email with a default text in the Subject and in the Body of the email. The user can INSERT some comments in the middle of the proposed character chain. Example of email generated:
Send to: [email protected]
Subject: #EBP_GEN_REPLY#Reject of a work item
Body:
#WFTECHINFOS#444244093D34D87D43D6572D4#WFTECHINFOE#You can write a note#NOTM#Regards.
That is, the user can write a text replacing the "You can write a note". If, for whatever reason, the user deletes any of the other characters, or any character in the Subject, or writes the comments in the wrong position, deleting a "#", etc, the process will not work.
On the other hand, it is quite unlikely that the user needs to write a comment. Normally, he/she just approves or rejects, without comments.
Therefore, this email is unnecessary and dangerous indeed, as it is quite likely that the proposed characters will be deleted or overwritten by mistake, and the process (either approval or rejection) will not work.
We want to avoid this email, ideally making it work in the background, so that the user does not even see it, and does not even have the possibility to modify those characters or overwrite them. This is absolutely business-critical.
This is of course a modification to standard SAP. Do you have any idea what we have to do to avoid the email?
THANKS in advance.
Ray

Hi Rick,
Thanks for your message, but this is not really what I meant.
We need the authorizer to receive an email with the message: "You have a shopping cart pending for approval, with these items ...item 1, item 2, etc... Do you want to approve? Yes / No".
We have managed to turn on this message, which is fine. The problem, however, comes when pressing Yes or No (which can be either a link or a button, depending on your email service, e.g. in Lotus Notes we get links, but I know that in Outlook you would get buttons). When you press 'yes' or 'no' we would expect that the system automatically approves or rejects the basket in SRM with no intermediate email which may be manipulated by the user. That is: you press 'yes' and the system approves the basket in SRM, no matter if the communication is via email behind, but the goal is to avoid that the user may see or manipulate the email.
The same with the rejection: the user should press 'No' and no intermediate email should be visible to the user.
I know for certain that this requires a modification to the standard, but the question is where and how.
Thanks again!
Ray

Changing the Offline approval email in SRM 7.0

Hi all,
Im working on SRM 7.0(SP1).Im workng on customising the email content for the offine approval email for Shopping cart.The SAP help says the badi BBP_OFFLINE_APP_BADI needs to be used for this.
Now I need to make some changes to the main body of the email.However when i tried debugging this badi,I found out that I cannot read the main body o fthe email in this BADI(Only subject line is available and the first 3 openig lines).I mainly need to change the Item details(dislayed in tabular format) and a/c assignment details(also displayed in tabular format).However I cannot read these details(Item n a/c assignment) in this BADI...
Has anybody worked on similar requirement?I have used this BADI previously in SRM 5.0 successfully.However in SRM 7.0,I found this problem in modifying the email contents for offline approval.
Any inputs will be highly appreciated.
Thanks!
BR,
SRM tech

Hi
Re: shopping cart rejection mail
Re: SRM : Offline approval process
https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/10dfad5a-5398-2b10-568b-d3d999d49b5c
which reports are using to send workitem ? since 2 rbbp and rsm reports sends workitem so i think you must drill into the report how workitems are generated and that workitem needs to be modified.
In sost you might seen content of the mail which you are gonna sent.
http://help.sap.com/saphelp_srm70/helpdata/EN/31/ec423b4ac8d506e10000000a11402f/frameset.htm
http://help.sap.com/saphelp_srm70/helpdata/EN/31/47c6cb8e9249f2bc29444212e4704a/frameset.htm
here they have discussed
br
muthu

Special characters added in offline approval email

Hi all,
We are on SRM 5.0 SP13 ,ECS
We are facing an issue with the outbound emails sent out from SRM system for offline approval for both shopping carts and PO.
In the main body of the email,some some special characters like ^A are being added at the start of each line.
We have been observing this issue lately after the upgrade of our mail server.
Has anbody come across such an issue in SRM 5.0??Please advise /share your solution/provid some insights.
Thanks!

Take a look at the note and see if it applies to your case.
1019942 wrong encoding for HTML formatted emails

OFFLINE APPROVAL EMAIL PROCESS

I need to create an e-mail (offline approval) format in the method MAIL_CREATE of Badi BBP_OFFLINE_APP_BADI. I need to send the format of the email to ET_BDOY of the BADi as per the IS_EVENT-OBJECT_ID. I'm not sure how to append the e-mail format into ET_BDOY of TYPE BBPT_MAIL_TEXT. I could see format of type char 3 and text of type longtext, in ET_BDOY. but I dont know how to use them. please send me some sample code to get it done. Your help will be really appreciated.-David
Edited by: david santi on Apr 20, 2008 7:07 AM
Edited by: david santi on Apr 20, 2008 7:07 AM

Hi Monica,
in the offline approval job you have an input parameter Return Address/E-Mail Address.
It should be filled with your WF-BATCH email in the form
[email protected]
Regards
Konstantin

Offline approval email for Workflow approver substitiutes

Hi,
We are on SRM 7.1 ECS.
Does the substitute function work true for OFFLINE APPROVAL emails also??
E.g. User B is a substitute of User A.If user A gest the offline approval emai,then should usre B also get the offline approval email?

Hi,
I do not think the report might have the functionality to handle the substitution. May be what you can try is take a copy of the standard report and then try to customize as per your requirement .
Try some thing like below.
1. I assume that to identify a substitute for a user you might be storing these details in some Z table.
2. Take a copy of the standard offline report and then from this custom report read the try to read this table after the original agents are determined.
3. Finally schedule this report. with the same set of parameters that used to schedule the standard report.
But I I think this report actually reads the agents of the workitems and then it tries to send the notification to the same user. So first you have to check out that how the workitem is forwarded to the substitute . If the substitute is also a agent then this report directly sends the notification.
Regards
Pavan

Offline approval: Resend email on specific workflow

Hi all.
SRM 4.0
We use item based approval and offline solution, where every SC is approved through emails only. Usually, when an approver claims that the email from the workflow/work item has not been sent to him, we go to SOST and find the mail, and sends it again. However, in some cases the email cannot be found in SOST, meaning that the work item has most likely never been sent before; although the workflow log claims that the work item is lying in the approver's inbox (SAP inbox of course). Is there a way to force the RSWUWFMLEC program that sends the emails to run on 1 particular work item? Or is it just not possible to make the workflow resend the email? Remember - the email is not in SOST, so it seems that RSWUWFMLEC has just skipped this work item to begin with, and apparently now it is too late...
Looking forward to information!

Hi again.
Here is what I have in SWI6 for the SC:
Current data for started workflow: Item-Based Approval 10043494
Steps in this process so far
Step name Status Result Time stamp Agent
Approval of SC of DKBODPRA Value: 5.233,00 DKK Ready 08.07.2008 - 09:30:41 Information...
Information objects addressed so far
I cannot see where I can get that pop-up you mention? Can I find the relevant number within the workflow log itself?
Got the number, trying to proceed.
Edited by: Dennis Mogensen on Jul 11, 2008 12:21 PM

Rejection email not sent for offline approval to requester

Hi all,
We are on SRM 7.1.
We have configured the offline approval process for shopping cart.The issue we are fcaing is that in case of complete rejection of carts,the work item goes backto the requester to accept chnages but in our system,the work item does go back to the requester so that he can aceept the chanegs or re-order the cart.Howveer the offline approva email for the work item is not sent out so that the requester can aceept chnages from the email itself.
Has anybody come across a similar issue?
Pls advise.

Hello,
Please, have a look at wiki below:
[Enabling WI returning to the requestor when document is fully rejected|http://wiki.sdn.sap.com/wiki/display/SRM/EnablingWIreturningtotherequestorwhendocumentisfullyrejected]
Regards.
Laurent.

Offline Approval Mail contains .mht data instead body text

Hello experts,
I'm using the offline approval function of SRM 7. I'm running the report /SAPSRM/OFFLINEAPPROVALSEND for creating and sending the email.
The problem is, that the email contains no body text. Instead there is a data attachment with the same name as my the subject and ending with ".mht"
When clicking this mht data the browser opens and it shows the approval body as html.
changing the parameter to clear text format of report /SAPSRM/OFFLINEAPPROVALSEND makes the same. but the mht opened in browser shows the site in plane text.
Hope someone can help to solve the problem.

Hi Masa,
good question. I send the Approval Mail to MS Outlook, to IBM Lotus Notes and to my private web.de account.
All E-Mails contains no body but this .mht data.

Offline Approval Problem-format of email in lotus notes is not poplulationg

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