Regarding Shoppapers in Order

Hi PM Experts !
We are working on a upgrade from 4.0B to ECC 6.00 for our client.
In the old version(4.0B), we had the option of assigning the shop papers for printing, separately for work order & notifications.However in the new version(ECC 6.00), all the shop papers are displayed for selection ,( which includes notification shop papers too) even when we select only work order for print(IW32).
Is there any option by which we can get only work order papers in the paper option when we select a work order for print and only the notification papers when we select a notification for print?
Basically, what we are looking at is to look at a possibility where this print functionality in the work order is made to behave in the same manner as it was in 4.0B.
Any pointers in this direction will be helpful.

Answered here:
shop papers in Order & Notification
(Please don't duplicate postings)

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I am having an issue regarding a placed order via customer service department

I recently relocated to Anchorage Alaska as part of a permanent change of station per the United States Air Force. I was initially located on the East Coast in the lower 48 and at the time of activating my contract I had purchased two separate Iphone 4 devices. I also recently went in to a store in February to purchase a Nexus 7 as well.
Upon arrival in Anchorage I had multiple issues regarding the Iphone 4 devices including being unable to send and receive text messages & imessages, unable to make phone calls, dropped phone calls, unable to utilize GPS, as well as not being able to access general account information and use anything related to web browsing or data usage. It was determined that because the Iphone 4 operates on the 3g network and Verizon does not have a 3g network in Alaska, as a result I was utilizing an extended service network from another carrier. As a result of this I am only able to use my Iphone 4 devices while connected to my wi-fi network while within my home, which is totally unacceptable.
I was not made aware that I would be dealing with this when I moved to Alaska and inquired as the the use of the devices I currently owned prior to purchasing the tablet. I was assured by three separate store employees one of which being a manager that all devices would function at 100% efficiency including the Iphone 4s. In fact I was recently billed 350$ for roaming charges last month, which prompted me to speak with a representative via the online chat regarding the significant increase she said that she was unable to process any sort of credit to the account regardless of what I had been told at a local Verizon store where I purchased the tablet.
As a result of all of these mishaps since arriving here in Alaska I determined I was in need of newer devices that utilize the 4G LTE network currently provided by Verizon in Alaska. I know for a fact that the 4G LTE works great up here because my Nexus 7 tablet runs flawlessly and does not incur roaming charges when utilizing the 4G LTE network.
Yesterday I attempted to contact Verizon through the live chat feature regarding upgrading two of the devices on my account. The live chat representative immediately asked me when my upgrade date was. Upon telling her my upgrade date 9/29/2014 she told me I should contact the customer service department as I might be eligible for an early upgrade. I then proceeded to contact the customer service department using my Iphone 4.
My attempt to speak to anyone in the customer service department resulted in a merry-go-round of being put on hold 6 separate times by two different employees, both of which had me wait for more than an hour while they attempted to speak to a manager to gain approval for an early upgrade. The first rep seemed almost sure she would be able to have my devices upgraded early especially considering the issues I was having regarding service.
The second rep seemed newer and was very dodgy about my questions and was very unwilling to help at first. He even mentioned that I had been a Verizon customer for almost two years, had never missed a single payment and had outstanding account history which should have garnered some sort of importance to the level of my request. But I digress, during this time I was disconnected from the call twice from each separate representative.
Both reps assured me they would call me back, I never did get a call back from either one of those reps and I was becoming very frustrated having waited four hours trying to find some sort of solution to my current predicament.
After waiting an hour for the second representative to call back I grew impatient and contacted the customer service department, was put on hold again, and finally reached a third customer service representative who was able to provide a solution for me.
I explained everything I had been dealing with to Cory ID # V0PAC61, both regarding the phones, the issue of the level of service I was receiving, the dire need for working devices and the multiple times I had been disconnected. I explained to him as a result of these issues I was certainly considering switching to a different provider, a local provider even who could provide me the adequate service that I require for my mobile devices.
I explained to Cory that I had been with Verizon for almost two years, and I had been on a relatives account prior to owning my own Verizon account and had never received this kind of treatment when trying to work towards a simple solution. Cory proceeded to tell me he needed to put me on hold to see if there was anything that could be done regarding the upgrades of the device considering all of the trouble I had been dealing with.
After Cory reconnected with me in the phone call he was able to successfully reach a solution by allowing me to upgrade my devices. We conversed about the options available and I eventually decided to upgrade both Iphone 4 devices to Moto X devices as we determined those would be sufficient for my needs while in Alaska. I also proceeded to add two Otter Box Defender cases to the order so that the devices would have sufficient protection. Cory inquired as to whether or not I would like to purchase insurance for the phones as well and I opted for the $5.00 monthly insurance which including damage and water protection.
Cory explained to me the grand total for the devices which included an activation fee of $35.00 for each device, $49.99 for each Otter Box case, and an additional $50.00 for each device which would be refunded as a rebate upon receipt of the devices and activation, a rebate that I would be required to submit. Cory explained to me that the devices would most likely arrive Tuesday of 6/17 and no later than Wednesday 6/18.
Cory took my shipping information and told me everything was all set and the only thing left to do was to transfer me to the automated service so that I could accept the 2 year agreement for both devices. I thanked him very much, took his name and ID# so that I might leave positive feedback about his exemplary customer service and was then transferred to the automated service.
Once transferred to the automated service I was then prompted to enter both telephone numbers for the devices that would be upgraded, I was then required to accept the new 2 year agreement for both devices and after doing so I was required to end the call. I did so in an orderly fashion and expected a confirmation # to arrive in my email regarding the placed order.
I have never received a confirmation email. I decided to sleep on it and assumed a confirmation email would be sent sometime tomorrow. Nothing has since been received however. I woke up early this morning around 6AM Alaska time to speak to another live chat representative, Bryan, in the billing department who assured me the order was currently processing and verified the order #. I asked him whether or not it was typical for a customer to not receive a confirmation email for an order placed and he said it can sometimes take up to 2-3 business days. He then stated that he had taken note of the issues I was experiencing and told me he would transfer me to the sales department as they would be able to provide more information regarding the shipment of both devices and a confirmation email, as he stated he did not want me to have to wait any longer than necessary to receive said devices.
I was then transferred to Devon in the sales department via the live chat service where I was then required to repeat everything I had said to both Bryan and the other representatives I had spoken too. After a lengthy discussion and repeating everything I have just wrote he told me the order was indeed processing and that he would send a confirmation email in the next 30 minutes.
That was 2 hours ago. It is now 8am Alaska time and I still have not received a confirmation email regarding my order. I was sent an email by Verizon an hour ago stating I had a device to "discover". The email contained no information regarding the shipment of my device, the order confirmation number, or anything regarding my account. The email I received was a typical spam email asking an individual to check out the current available phones and sign up for a new contract.
All I want is a confirmation email to assure that the devices are being sent. I need my phone for work and to communicate with my family in the lower 48. I desperately need to make sure that the device is in fact being sent to the proper address, this is why a confirmation email of the order is so important. I do not care about the shipping speed I just want what I ask to be taken care of for a change. I would hate to sit here unable to determine what the status of my devices are only for the order to be stuck in "processing" limbo and be unable to receive the devices when I was told they would be sent.
I feel I have been given the run around treatment way more than is typically given with any company when an individual is trying to work towards a solution. I have been patient and cordial with everyone I have spoken with, I have not raised my voice or shown stress or anger towards the situation I have only tried my best to work towards a solution with anyone I have spoken too but I am becoming increasingly frustrated with this situation.
Any help regarding this matter would be greatly appreciated. This situation has left a sour taste in my mouth and if the devices were indeed not actually processed in an order, or they were not shipped correctly, or in fact if the order had never existed at all it will only deter me from keeping my Verizon account active and affect my decision to switch to another provider.

Hello APVzW, we absolutely want the best path to resolution. My apologies for multiple attempts of replacing the device. We'd like to verify the order information and see if we can locate the tracking number. Please send a direct message with the order number so we can dive deeper. Here's steps to send a direct message: http://vz.to/1b8XnPy We look forward to hearing from you soon.
WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

Payment restriction regarding a purchase order

suppose a purchase order is made at head office or branch office.
is it possible that if payment has been from either head office or branch office then second time payment regarding same purchase order should not be possible from other branch or head office.

let me explain once again
we have made a purchase order , it can be made at head office or branch/unit level. payment is also possible at any end.
now we want is that whenever any one of head office or branch office makes payment then afterwards no one should be able to make same payment again with respect to same purchase order.
if we make some configuration in vendor master then we are restricting the working of vendor to some unit or head office we donot want to restrict teh vendor.
instead we want a simple restriction over manual payment that once a payment has been made regarding one purchase order then double payment is not allowed regarding that purchase order, a error message should get flashed over screen while making that posting.

Issue regarding CRM service order status profile

Hi Guys,
Currently we are working on CRM 5.0 now the problem is when we create a service order then the sytem is throwing an error stating that
Diagnosis
Some system statuses cannot be set manually, but can only be set internally by the system. This is the case for status Contains Errors.
Technical Note
The maintainability of the system status is specified by SAP in the system table CRMC_STATUS_PROC. Every change to this table is a modification - SAP cannot take over maintenance for errors that result from changes made to this system table
we have defined a new status profile for service order which consists of
User Status                                                             System status
1. In Process                                                            In Process
2. Solved                                                                  Finished
3. Defered                                                                 Finished
kindly give your valuable inputs regarding this
Regards
Basavaraj patil.

Hello Basavaraj,
Please refer the following link
http://help.sap.com/saphelp_nw04/helpdata/en/0e/830b378a50fc5be10000009b38f839/frameset.htm
using status profiles for authorizations
Status profile tables
regards,
Muralidhar Prasad.C

Question regarding Blanket Purchase Order by Category functionality

Hi All,
I have a requirement that Strategic buyers will fill agreement with supplier by item Category level
Agreement will be on Price level and will have expiration date
The category level will contain list of items Part numbers which are the same item from technically :
Our business is on the electronics contract manufacturing and we are producing for Customers from the High Tech industry .In order to keep each customer process and unique environment we are coding the item Part # per customer since of that the same electronic component having different part # per customer
Each night we running MRP run (ASCP) and the Planner release Planned order to request ion
Is there a way to support this process as the following :
1 create sourcing rule by category set and assigned the relevant items to the category set
2 Create Blanket Po by Category level with expiration date and Price
When releasing Planned order from ASCP (Mrp) it is Creating requisition on item level
Will it Auto release the Pr to Po based on the Blanket by Category level and derived the Price?
The requirement is that the purchase requisition will derive the price from the agreement based on assigned Category level and will automatically convert to Purchase order
I will appreciate your advise
Thanks

Hi,
Sourcing Rules are not created at Item or Category Level.
What you can do is
1. create a Sourcing Rule and Assign it to Category-Organization Level.
2. Create a BPA for the category
3. Create an ASL (Approved Supplier List) and give the BPA Reference in that.
Try doing this..this should help to some extent.
Regards
Arvind

Problem regarding service purchase order

Hi gurus,
when i am trying to create a purchase order(NB) with reference to service purchase requision, the item category "D" is not coming in the purchase order.i have maintained all the item categories to document type(NB).please give the solution.
very urgent.
thnnks&regards
veera.

Hi,
Check Linking between PO document type"NB" to PR document type and Item Category "D" is allowed or not in following path.
SPRO- > MM-> Purchase Order- > Document type
In this select the Document type "NB" and check Linkage to Purcahse Requisition.
Check if not & enter Item Category "D"   and save.
Now try your transaction.
Hope the above will helpful & then reward.
Regards,
Biju K
Message was edited by:
        Bijay Kumar Barik
Message was edited by:
        Bijay Kumar Barik

Regarding subcontacting purchase order

Dear cons
I want to create a subcontacting p.o . In this p.o I entered 100 qt finished (final)product. & in component I entered 1 MT. & P.O i entered overdelivery tolerance as 10%. AT the time of goods receipt(migo) vendor sends 110 quantity.because 10% we have given as overdelivery. at the time of posting migo the system gives a message that stock deficit in vendor. but vendor sends 110 qty.
note - we donot know how many finished product vendor will make within 1mt. It may be 100 or 110 also. due to this we give overdelivery tolerance. but system donot accecpt.pl.solve it.
nirupama

Hello Nirupama,
When you create the Sub Contracting PO at that time you mention the relation between final product and components using BOM or Component functionality in the purchase order. So once you set the relation 100:1 and if you receve 110:1 the simply, system want accept it.
so you need to change the purchase order quantity as 110 with component qty 1 or you need to provide extra coponent for additional 10 qty (as other expert's responded).
System is not smart enough ()
Regards
Arif Mansuri

Regarding Individual purchase order

Sir,
While doing IPO the stock should be mentioned as Special stock, means it should be after raising the sales order only happens, but while saving the sales order a messaging hits that Missing data: G/L account number, with this i couldn't able to save my sales order. I have maintained all the required fields in the Material master. suggest me.
Suggestion will be valuble
bye

Hi ,
Go to the sales order and find the requirement class triggered for the line item .Then you proceed to the configuration of the requirement class where you have to change the settings in order to ensure that you dont have any problem of GL Account while saving your sales order.You have to change E i suppose.
Regards,
Sarosh

Regarding ME21N(purchase order)

Hi
when i creatting puchase order, i am getting an error. that is account assignment is mandatory field. and it is asking gl a/c. automatically it took the raw material consumption a/c(exp). why it is asking ?which gl account we should give?please tell me ? urgent............
aar

Hi
Account assignment becomes mandatory when cost centre is mandatory.
When you mention a cost centre, the system asks for a G.L account & the same is picked up from automatic account assignment - G.B.B, V.B.R.
regards
Aravind

Regarding Return purchase order

Hi all,
I am new to this area. I wanted to know the difference between purchase order and return purchase order.
If I am not wrong, the table EKKO stores details about purchase order, in which the field EBELN stores the purchase order number.
So from the table EKKO how to identify the purchase order is normal or return.

Hi,
I wanted to know the difference between purchase order and return purchase order.
While you creating PO,if you mark return indicator in PO in item overview,then such type OF PO is consider as return PO,
For return PO while doing MIGO , system consider movement type 161 automatically.
In table EKKO you will get PO number pass this PO number in following table
In t-code SE16N give table EKPO and check filed-RETPO active (X Mark) there then its return PO otherwise normal PO.
Regards
Kailas Ugale

Regarding Quotation & purchase order

Dear experts,
I want to get clear how purchase order play a role in creating a quotation.
So long i heard of process Enquiry->Quotation->Sale order -> Delivery->Billing->FI posting.
But i have no idea how purchase order is used to create quotation.
Plz if anyone can explain me in detail about the quotation part.
Basically i am an abaper and requirement is to use a BAPI for creating quotation.There is purchase order information also
given in input.However i have no functinal clarity about purchase order and the way it is linked to quotation.

Hi there,
Basically a Purchase order is created to procure goods / items from an external vendor or plant. Those items are called 3rd party items. When a sales order is created, a purchase requisition PR is created 1st basing on the settings in scheduling line catg. A PR will either convert into a production order (for inhouse manufactured goods) or a purchase order (for externally procured goods). PR to PO conversion happens in ME59.
It is also possible that a PO is raised 1st to procure the goods. This happens for STO items (stock items). Company raises a PO to the vendor or supplier, inbound delivery is created, when the inbound delivery is GR'ed, stock will be available.
Your understanding is correct that Inquiry --> Quotation --> order --> delivery --> billing.
Quotation is where we give it to the customer on the terms of sale which has a specific validity period. In some cases, we refer the SO from the quotation. But the quotation cannot directly create a PO. Also if you see the VOV6, schedule line catg BN & BV will not have availability check or transfer of requirements or any entry in order field (for creating a PR).
So in any case if you receive any purchase order data, it is required to enter in purchase order data screen in quotation. Other than that it has no relevance.
Regards,
Sivanand

Regarding service sales order

Hi All,
While creating service sales order price field is grayed out i can’t able to enter price kindly update me any setting need to active for this.
Ramesh

Hi,
please first check error messages at the bottom of your screen. There are missing some general information in sales order or account master data.
Best Regards,
Andreas

Regarding creatinf Plnned orders from Customer Reqs

Hi Gurus,
I am newer to SAP PP.
I am trying to map ascenrio where I need to create Planned order from Customre Req.
i created customer req from T'code MD81. It is displayed in Md04.
When I tried running MD02 to crete Panned order.it is uscessful but No planned order diaplyed in MD04. What could the probable reason???
Thanks,
Denish

Denish,
Can you please let me know the planning strategy group assigned to the material in MRP3 view, and also what is the requirement type you are using to create CIR in MD81?
Regards,
Prasobh

Regarding out at order level

HI,
I am trying to look print preview at order level i am getting this error "Maintain outgoing EDI-connection data for partner 9988889 "
what is the proble and what i need to maintain for this..
thanks

Maintain the EDI partner agreements for partner 9988889.
Make sure to create entries for output control as well as for outbound parameters.
9988889 is defined in the partner profile by using TCode WE20.
To this, 9988889 partner, there are two setup are needed to solve the issue in WE20:
1 . Partner Role is required ( like LS for Logical system).
2. in Message Control tab, an Application/Message Type/Process code record is required as well.
The message Type is actually the output type.
For your reference:- Maintain outgoing EDI-connection data for partner
Hope this can assist you.
Thanks & Regards
JP

Regarding Stock transport order.

Hi All,
I have created PO 4700990101, then I created delivery 89548389, made picking and goods issue.
After this I entered again the same PO and added line 850 with G11735 qty 16 with ticked return box. Saved - it was ok, system permitted it.
After that I created delivery 84434973 and decided to post GR, but system created an error:
"@5C\QError@ E M7 021 10 Deficit of PU GR quantity 16 SU : G11735 RU10 L001 @35\QLong text exists@ G11735 TASKI Tapi Shampoo 2x5L NL+ 16,000 SU"
Could you pleas expalin that what setting need o be done.
Awaiting for your kind reply.
With Regards,
Preeti.

>
Preeti Ramgirwar wrote:
> Hi All,
>
> I have created PO 4700990101, then I created delivery 89548389, made picking and goods issue.
> After this I entered again the same PO and added line 850 with G11735 qty 16 with ticked return box. Saved - it was ok, system permitted it.
> After that I created delivery 84434973 and decided to post GR, but system created an error:
> "@5C\QError@ E M7 021 10 Deficit of PU GR quantity 16 SU : G11735 RU10 L001 @35\QLong text exists@ G11735 TASKI Tapi Shampoo 2x5L NL+ 16,000 SU"
>
> Could you pleas expalin that what setting need o be done.
>
> Awaiting for your kind reply.
>
> With Regards,
> Preeti.
you try to send goods back to your vendor, but you have never received the goods from your vendor, hence you have a deficit of goods receipt quantity for the purchase order. And this is not allowed by SAP.
Do the goods receipt to your delivery first, then you can create a delivery for the return item

Regarding Shoppapers in Order

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